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Pignatelli Hotel

Via San Giovanni Maggiore Pignatelli, 16 | Centro Antico (Patrimonio UNESCO ), 80134 Naples, Italy
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1 room 1 guest
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75 Reviews from our TripAdvisor Community

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Traveler rating
    6
    28
    9
    11
    21
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7
29
6
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (21)
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    (15)
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    (21)
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Paris, France
1 review
1 of 5 stars Reviewed 1 week ago

If I had paid more attention to the negative reviews about the hotel I would have never booked it. My boyfriend and I booked 2 nights at the end of July when the temperatures were over 100 degrees. The hotel is in the historical center but the street is really quite dirty. The front door is covered in graffiti and... More 

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Milan, Italy
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked a small double room for three nights on booking.com. When we arrived at the hotel after carrying our heavy luggage from the port and under the boiling sun we had not been welcomed as wished. The hotel is at the second floor of an ancient building without elevator and nobody helped us with the luggage. Instead, the rude... More 

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Travelers are raving about these Naples hotels

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 27, 2014

We came with the car . But we don't know the very specialized park situation there. If you a possibility then park at the port .forgot all affectations. After we checked in we have to paid a high fee for hotel managers parking place in a backyard. The personal was friendly and wanted to explain the situation but at first... More 

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Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 27, 2014

I needed to depart from the hotel at 4am. At the moment of booking and then at check in I was reassured the receptionist would be there all night and would help me with my luggage as there is no lift and a lot of stairs. The day of departure the same owner told me I had never asked and... More 

Was this review helpful? Yes 1
ciro88, Direttore at Pignatelli Hotel, responded to this review
Google Translation

La signorina Maria lavora per un albergo in concorrenza con il Pignatelli . More 

Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed July 4, 2014 via mobile

This hotel is located at the historical center of Naples at the second floor of an ancient building. Breakfast shall be ordered and is served in the room (price 2.5€). A breakfast room does not exist! At midnight I could not find the hotel and I called, the person in charge was unable to explain the way. The owner switch... More 

Was this review helpful? Yes 3
Turin, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 4, 2013

My room was very clean. Ok. But this is not enough. First, I disliked that I was not allowed to get back to my room after 1am. You expect such rules from a youth hostel, not from an alleged hotel. Second, I disliked very much that the owner accepted exclusively cash as a means of payment, without giving you any... More 

Was this review helpful? Yes 3
Zürich
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 8, 2012

As a travel & food Journalist I have known many different hotels worldwide but in Napoli at the Pignatelli and its owner Ciro Muscariello I really feel at home. The hotel is located right in the heart of Naples so that I need neather taxi nor bus I can easily walk to my preferred locations. Ciro is helping with his... More 

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Rehovot
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 3, 2011

although not easy to find at first, once you get to know Naples you can appreciate the excellent location. I was amazed to read a review about the staff being rude. the staff are the warmest staff I met in Italy (like most of the southern Italian people) and I've been around quite a bit (2 months). the room was... More 

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London, United Kingdom
Level Contributor
80 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 stars Reviewed September 5, 2008

Ok, it wasn’t easy finding this hotel at 9pm - a massive metal gate in a narrow dark street, rows of doorbells in the apartment block - but the last thing we could have foreseen were the 3 flights of stairs and no lifts. Our suitcases packed for a 2-weeks’ holiday were heavy but the staff were not in a... More 

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hong kong
Level Contributor
165 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 stars Reviewed July 11, 2008

I'm not sure many people are travelling to Naples these days - maybe the effect of the rubbish crisis and the strong euros. While at the Pignatelli we only sure one other couple, and we were given an 'upgrade' for the same price as the standard room we booked. I think the upgrade just means that more of the original... More 

Was this review helpful? Yes 1
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