We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


3.0 of 5 Piazza Principe Umberto I, 23, 80145 Naples, Italy
Hotel website
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos View all
Browse nearby
Write a Review

469 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
London, Canada
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars NEW

We had to spend one night in Naples between destinations and this is the place we landed. The view was disgusting and the room was barely inhabitable. I am told that this is one of the better places in the area - we needed to stay close to the train station. At least we were off the ground, so we... More 

Was this review helpful? Yes
Mumbai (Bombay), India
17 reviews 17 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 14, 2014

My recent 1 night stay at this hotel was very pleasant. Pro: Central location, 3 to 5 min walking distance from piazza garibaldi bus stop, railway station and metro. Spacious and very clean room. Great choices for breakfast even for vegetarian. Cons: Relatively poor Wifi connection in the room, though I was able to live by.

Was this review helpful? Yes 1
Westport, Ireland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2014

This hotel was clean enough. The reception staff was pretty unhelpful when we were trying to find the place in the middle of the night. Didn't realize how sketchy Napels could be at night so make sure to arrive in the day.

Was this review helpful? Yes
Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 27, 2014

We picked this hotel because of it's close proximity to the rail station. The rooms are really small but comfy. The staff was helpful and breakfast good. Their internet is strange, if you have several devices ie phone, iPad etc, you will need a different password for each, at least this is what we found.

Was this review helpful? Yes 1
Amsterdam, The Netherlands
Top Contributor
56 reviews 56 reviews
56 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed October 11, 2014

Friendly staff, prepaid and checked in within 5 seconds. Room 422 overlooking a busy street and an even more busy square but nevertheless a quiet room. The rooms are small but clean with a good bed. Very fair price including breakfast. Naples is a multi cultural city and this is very visible in the area around the hotel. I didn't... More 

Was this review helpful? Yes
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 4, 2014

This hotel was fairly cheap, had wifi, breakfast buffet and was close to the rail which is why we chose it, but it only ticked a few boxes. +'s Most of the staff were friendly, with the exception of 1 grumpy man who seemingly works 24 hour shifts, but when we asked for information he was actually very helpful. There... More 

Was this review helpful? Yes
London, United Kingdom
18 reviews 18 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 1, 2014

We chose to stay at this hotel as it was ideally located near the sights we wanted to visit (Pompeii, Mt. Vesuvius and Herculaneum). Hotel Most of the hotel staff were friendly, with the exception of about two or three. All staff however were very helpful. Breakfast was very basic (usual cereals, yoghurts, bread, ham, cheese and pastries). There wasn't... More 

Was this review helpful? Yes 1
Brisbane, Australia
Top Contributor
54 reviews 54 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed September 25, 2014 via mobile

I would not return to this hotel. On the upside it is close to the Naples rail terminal. That was where it ended. We found the man at the reception unfriendly & unhelpful. The hallways & stairwell smelt of old & new cigarette smoke but thankfully the rooms were clean. The neighbourhood was dirty & frankly a little scarey. Breakfast... More 

Was this review helpful? Yes 2
Margaret River Region, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 24, 2014 via mobile

One of the saddest places we have stayed. Very poor front reception service, & we were made to wait for an hour & a half on hard plastic lounge chairs for a room in what appeared to be a fairly empty hotel. Look somewhere else!!!

Was this review helpful? Yes
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 20, 2014

orrible! I already stayed in other Best Western hotels and I was very satisfied that's why I chose to stay at this one in Naples, however this one is at a very ugly location, rooms are old, staff was not friendly at all. After having walked the whole day and being very tired all we wanted to do was take... More 

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Hotel Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Hotel Plaza

Address: Piazza Principe Umberto I, 23, 80145 Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel Plaza 3*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Despegar.com, Expedia, HostelBookers, TripOnline SA, Odigeo, Venere and Tingo so you can book your BEST WESTERN Hotel Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plaza
Best Western Naples
Naples Best Western

134 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (69)
Room/suite (15)
Dining (3)
Business center/function rooms (2)
Bathroom (12)
Hotel & grounds (13)
View from room (8)
Other (16)

Management photos: Courtesy of the property manager

All management photos (65)
Room/suite (9)
View from room (2)
Hotel & grounds (14)
Bathroom (3)
Dining (16)
Other (21)
Hotels you might also like...
Check In Check Out
Price Your Stay