We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Hotel Plaza

Hotel website
Piazza Principe Umberto I, 23, 80145 Naples, Italy
Special Offer
Offers for every need
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
BEST WESTERN Hotel Plaza
View Map
Add Photo Write a Review

557 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    97
    254
    137
    40
    29
See reviews for
79
194
44
81
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (557)
  • Mar-May only
    (145)
  • Jun-Aug only
    (167)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (104)
All months
Midhurst, England, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I have just returned from a week at this hotel. The hotel itself is of reasonable standard, although not as good as other best westerns we have stayed in, and the staff were very helpful but the shower in our room was very small and my husband only just managed to get in. Breakfast was served up... More 

Was this review helpful? Yes 2
Paris, France
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed four days in this hotel. It's located in the city center, close to the main station which is practical for any trips you want to do such as visiting Pompeji but the area around the main station respectively the center is really ugly, dirty and quite dubious but I was mainly irritated by the dirt that is everywhere... More 

Was this review helpful? Yes 4
Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Near the Napoli Centrale station with 7 minutes walk, also near bus terminal and metro. Fair price and good service. Cleanliness of the lobby can be improved. Just the public security of Napoli is worse than expected. If you need a hotel at Napoli but not Sorento, this is a cheap one that you can stay with.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Szolnok, Hungary
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is situated in the city center of Naples so everything can be reached easily. We arrived at the hotel by bus because the Alibus from the airport stops in front of the central train station which is only few minutes walk from the hotel. Our room was clean, the beds were really comfortable. We didn't find it noisy... More 

Was this review helpful? Yes
Tel Aviv, Israel
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Fine hotel in center of Napoli, close to Garibaldi square. Spent a weekend with wife and children. Very friendly staff, Thank you Gianfranco for your kind help. Comfortable rooms and very nice breakfast.

Was this review helpful? Yes
Caerleon, United Kingdom
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The location of this half decent hotel is poor. The district is quite frightening because of the gangs that hang around on the corner and opposite the hotel. There are not many good restaurants in walking distance and it doesn't feel safe to walk very far. Hotel staff were nice, not exceptional but good enough. Breakfast was plentiful - buffet... More 

Was this review helpful? Yes 3

Travelers are raving about these Naples hotels

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 20, 2015

Horrible Experience from the moment we arrived! On June 26 2015, we had made a reservation to stay at the Hotel Plaza in Naples, Italy for one night. When we got there we did NOT like the situation. The hotel had NO parking for our car and NO restaurant. We were starving. The area was crawling with people gathering on... More 

Was this review helpful? Yes 4
Mumbai (Bombay), India
Level Contributor
57 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 18, 2015

The area in front is a bit down trodden and dirty always. Location wise this is about 10 mins walk from the main railway station, has a metro nearby and lots of cabs available at all times, reception also calls inexpensive cabs for you. There are supermarkets right across, eating joints galore including a Mac. Shops with gr8 deals on... More 

Was this review helpful? Yes 2
North West England, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2015

Thought the hotel was great staff really friendly especially Joseph who couldn't do enough for us just sorry that he wasn't around when we left . Bedrooms spotless bath spot on would highly recommend this hotel

Was this review helpful? Yes 1
San Diego, California
1 review
5 of 5 stars Reviewed July 9, 2015

If you go to this hotel expecting 5-star treatment, you're delusional. But the man working the front desk, Gianfranco, went above and beyond, and he singlehandedly earned this rating. First, when we walked into our assigned room, it smelled like poop. Granted, that's probably a point against the hotel. But when we brought it to Gianfranco's attention, he immediately went... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

147 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (77)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (17)
Viewed
Dining (4)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (13)
Viewed
View from room (8)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (70)
Viewed
Room/suite (14)
Viewed
View from room (2)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (3)
Viewed
Dining (17)
Viewed
Other (21)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Naples hotels
Mercato
ibis Styles Napoli Garibaldi
Grand Hotel Europa
#59 of 187 in Naples
4.0 of 5 stars 741 reviews
Show Prices
Show Prices
Show Prices
Hotel Europeo & Flowers
#50 of 187 in Naples
4.0 of 5 stars 590 reviews
Hotel Garibaldi Naples
#51 of 187 in Naples
4.0 of 5 stars 294 reviews
Ramada Naples City Centre
#76 of 187 in Naples
3.5 of 5 stars 543 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay