We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Hotel Plaza

Hotel website
Piazza Principe Umberto I, 23, 80145 Naples, Italy
Special Offer
Offers for every need
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
BEST WESTERN Hotel Plaza
Professional photos View all
Browse nearby
BEST WESTERN Hotel Plaza
Add Photo Write a Review

539 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    90
    248
    133
    39
    29
See reviews for
75
188
44
81
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (539)
  • Mar-May only
    (145)
  • Jun-Aug only
    (149)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (104)
All months
Caerleon, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The location of this half decent hotel is poor. The district is quite frightening because of the gangs that hang around on the corner and opposite the hotel. There are not many good restaurants in walking distance and it doesn't feel safe to walk very far. Hotel staff were nice, not exceptional but good enough. Breakfast was plentiful - buffet... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago

Horrible Experience from the moment we arrived! On June 26 2015, we had made a reservation to stay at the Hotel Plaza in Naples, Italy for one night. When we got there we did NOT like the situation. The hotel had NO parking for our car and NO restaurant. We were starving. The area was crawling with people gathering on... More 

Was this review helpful? Yes 2

Travelers are raving about these Naples hotels

Mumbai (Bombay), India
Level Contributor
58 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The area in front is a bit down trodden and dirty always. Location wise this is about 10 mins walk from the main railway station, has a metro nearby and lots of cabs available at all times, reception also calls inexpensive cabs for you. There are supermarkets right across, eating joints galore including a Mac. Shops with gr8 deals on... More 

Was this review helpful? Yes 1
North West England, United Kingdom
5 of 5 stars Reviewed 2 weeks ago

Thought the hotel was great staff really friendly especially Joseph who couldn't do enough for us just sorry that he wasn't around when we left . Bedrooms spotless bath spot on would highly recommend this hotel

Was this review helpful? Yes
San Diego, California
1 review
5 of 5 stars Reviewed 3 weeks ago

If you go to this hotel expecting 5-star treatment, you're delusional. But the man working the front desk, Gianfranco, went above and beyond, and he singlehandedly earned this rating. First, when we walked into our assigned room, it smelled like poop. Granted, that's probably a point against the hotel. But when we brought it to Gianfranco's attention, he immediately went... More 

Was this review helpful? Yes
Cape Town, South Africa
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Naples itself gave me the impression of "poor". I am from Africa, so all the bad driving, flea markets, semi-dodgy area, was not that scary to me. I am used to it, but I still don't like it and was not happy by the mess (bad smell, busy market, trash) outside the hotel. We got to the hotel late morning,... More 

Was this review helpful? Yes
Dalton, Georgia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

So i booked this hotel, thinking of name Bestwestern, its a good franchise, boy was i wrong, first of all the 10 min walk from the main train station to the hotel was really scary at the night. Very unsafe area, but afterwards seemed like a breeze, when i experienced the customer service at front desk. A young kid, was... More 

Was this review helpful? Yes
Armonk, New York
Level Contributor
127 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Every morning there was a flea market with wares by African and Asian and Middle Easters peoples. Hotel itself is clean. Good breakfast and staff. Good location near Central Station. I had an excellent room, with a roof top space. Bed comfy.

Was this review helpful? Yes
Milan, Italy
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My second time in this hotel, I'm still very happy with the services they provided. The hotel is located right in the center, 5 mins walk from the central station. The room is small, but very comfortable and clean. Very good breakfast. The staff is very helpful and friendly. I will go back for the third time.

Review collected in partnership with Best Western

Was this review helpful? Yes
Toronto, Ontario
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 24, 2015

Choose this hotel as we were only staying in Naples for the night as we were continuing to Positano the very next day after arriving in Naples at 8:00pm. It was truly an adventure once we got out of Napoli Centrale where the wife and I got a taxi due to our luggage. The taxi didn't drop us of in... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

144 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (74)
Viewed
Room/suite (16)
Viewed
Dining (3)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (13)
Viewed
Hotel & grounds (13)
Viewed
View from room (8)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (70)
Viewed
Dining (17)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (14)
Viewed
View from room (2)
Viewed
Bathroom (3)
Viewed
Other (21)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Naples hotels
Mercato
ibis Styles Napoli Garibaldi
Grand Hotel Europa
#58 of 187 in Naples
4.0 of 5 stars 719 reviews
Show Prices
Show Prices
Show Prices
Hotel Garibaldi Naples
#51 of 187 in Naples
4.0 of 5 stars 291 reviews
Hotel Europeo & Flowers
#46 of 187 in Naples
4.0 of 5 stars 578 reviews
Hotel CineHoliday
#31 of 187 in Naples
4.0 of 5 stars 240 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay