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All 194 Naples hotels »

BEST WESTERN Hotel Plaza

3.0 of 5
Piazza Principe Umberto I, 23, 80145 Naples, Italy
Hotel amenities
Ranked #59 of 194 hotels in Naples
3.5 of 5 stars 213 Reviews
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213 reviews from our community

    Trip type
Traveler rating
    43
    106
    38
    17
    9
Date Rating
dorycook
Manila, Philippines
Top Contributor
85 reviews
43 helpful votes
2 of 5 stars Reviewed February 8, 2012 NEW
2
people found this review helpful

I suggest you skip the City of Naples altogether. But if you really must then this Hotel is maybe up there as compared to the others in the area. Its a 2 star hotel with a 2 star kind service in my book. Very scary and dirty neighborhood. Staff are not at all friendly and not at all helpful. Internet... More

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x666dog
Costa Mesa, CA
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

We checked in after my wife was robbed in broad daylight in front of the hotel. The clerk inside noticed the problem, but evidently it is fairly common in that area and no one can do anything to stop it. The inside of the hotel is nice, but dark. The room was well kept and comfortable, which is good because... More

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marmax62
Florence, Italy
2 reviews
5 of 5 stars Reviewed January 27, 2012

Everything has been excellent. The hotel is very close to the city centre. The personnel, all of them were very frindly and very helpful. The room was very clean and confortable. The breakfast is served on the roof with an amazing view. What can I say more? for sure I´ll come again to this hotel in my next visit to... More

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Kimmybelinda
1 review
1 helpful vote
5 of 5 stars Reviewed October 31, 2011
1
person found this review helpful

I stayed at the Best Western Plaza with 2 female friends and we had a lovely stay. The rooms were more than adequate and very clean. The staff were very friendly and couldn't do enough to help us. We could not fault anything and would definately stay here again and would happily advise others to do so. More

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wendy r
Chelmsford, United Kingdom
1 review
1 helpful vote
4 of 5 stars Reviewed October 25, 2011
1
person found this review helpful

Having read the reviews we thought we had made a big mistake in booking here! We were pleasantly surprised by this hotel, although some of the staff were a little unwelcoming. The room was lovely, bathroom really nice and the bed very comfy. The cleaners do a great job with the rooms and supply plenty of towels every day. Double... More

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fly747
Oxford, United Kingdom
Senior Contributor
21 reviews
30 helpful votes
2 of 5 stars Reviewed October 17, 2011
1
person found this review helpful

After reading other reviews i was dreading going to this hotel so this is my experience. Airport bus drops you off at Garibaldi (near train station) & the hotel is a 2 minute walk. Check in was quick and efficient but unfriendly. Copies of our passport taken. We had booked a Business room, the room was clean but very very... More

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cazmantis
cambridge uk
Senior Contributor
44 reviews
25 helpful votes
2 of 5 stars Reviewed September 21, 2011

I had called ahead with the hotel to absolutely make sure that wi-fi was working - I am in the middle of writing a thesis and while I was travelling it was imperative that I had excellent wi-fi access. The girl on the phone assured me that it was perfect signal and free throughout the hotel. of course, when I... More

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poligera
Guildford, United Kingdom
Senior Contributor
22 reviews
12 helpful votes
3 of 5 stars Reviewed August 18, 2011
1
person found this review helpful

Our double room was on a smaller side. Location is central but noisy and didn't feel safe at all after 10pm. Helpful reception staff. Good breakfast More

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agera
Alexandria, Egypt
Senior Reviewer
7 reviews
13 helpful votes
3 of 5 stars Reviewed July 21, 2011
2
people found this review helpful

This is a good hotel for the money we paid. Rooms were clean,newly furnished and pleasant, same for the Reception and Internet Area. Many extra services are available without charge -as per BW standards. The personnell was helpful but do not rely on their Wi-fi internet connection(it disconnects all the time). This hotel is a good place to stay but... More

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iloveHK
hong kong
Contributor
12 reviews
6 helpful votes
3 of 5 stars Reviewed June 14, 2011
1
person found this review helpful

Have read too many negative review on the hotel and hence does not have any expectation. The hotel itself is okay but small. Most of the negative point is attributed to the surrounding area that make traveller uncomfortable but this is good choice if you want to stay near the main train station (about 10 mins walk). Wifi is available... More

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GIANLUCA4015, Director of Sales at BEST WESTERN Hotel Plaza, responded to this review
July 6, 2011

Dear Customer, Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. Again,... More

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BEST WESTERN Hotel Plaza Also Known As

  • Best Western Plaza
  • Best Western Naples
  • Naples Best Western
Address: Piazza Principe Umberto I, 23, 80145 Naples, Italy

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BEST WESTERN Hotel Plaza
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