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BEST WESTERN Hotel Plaza

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Piazza Principe Umberto I, 23, 80145 Naples, Italy
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BEST WESTERN Hotel Plaza
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BEST WESTERN Hotel Plaza
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477 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shefford, United Kingdom
Top Contributor
104 reviews 104 reviews
43 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The initial impact is one of a dark and somber interior- one very helpful receptionist John Franco was really good but others were, on the whole, very serious and at times- couldn't even bother to look up when you entered. The rooms were satisfactory- but again, the lighting is abysmal- the light switches confusing and a law unto themselves Functional... More 

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London, Canada
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had to spend one night in Naples between destinations and this is the place we landed. The view was disgusting and the room was barely inhabitable. I am told that this is one of the better places in the area - we needed to stay close to the train station. At least we were off the ground, so we... More 

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Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 14, 2014

My recent 1 night stay at this hotel was very pleasant. Pro: Central location, 3 to 5 min walking distance from piazza garibaldi bus stop, railway station and metro. Spacious and very clean room. Great choices for breakfast even for vegetarian. Cons: Relatively poor Wifi connection in the room, though I was able to live by.

Was this review helpful? Yes 1
Westport, Ireland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2014

This hotel was clean enough. The reception staff was pretty unhelpful when we were trying to find the place in the middle of the night. Didn't realize how sketchy Napels could be at night so make sure to arrive in the day.

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Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 27, 2014

We picked this hotel because of it's close proximity to the rail station. The rooms are really small but comfy. The staff was helpful and breakfast good. Their internet is strange, if you have several devices ie phone, iPad etc, you will need a different password for each, at least this is what we found.

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Amsterdam, The Netherlands
Top Contributor
56 reviews 56 reviews
56 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 11, 2014

Friendly staff, prepaid and checked in within 5 seconds. Room 422 overlooking a busy street and an even more busy square but nevertheless a quiet room. The rooms are small but clean with a good bed. Very fair price including breakfast. Naples is a multi cultural city and this is very visible in the area around the hotel. I didn't... More 

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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 4, 2014

This hotel was fairly cheap, had wifi, breakfast buffet and was close to the rail which is why we chose it, but it only ticked a few boxes. +'s Most of the staff were friendly, with the exception of 1 grumpy man who seemingly works 24 hour shifts, but when we asked for information he was actually very helpful. There... More 

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London, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 1, 2014

We chose to stay at this hotel as it was ideally located near the sights we wanted to visit (Pompeii, Mt. Vesuvius and Herculaneum). Hotel Most of the hotel staff were friendly, with the exception of about two or three. All staff however were very helpful. Breakfast was very basic (usual cereals, yoghurts, bread, ham, cheese and pastries). There wasn't... More 

Was this review helpful? Yes 1
Brisbane, Australia
Top Contributor
54 reviews 54 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed September 25, 2014 via mobile

I would not return to this hotel. On the upside it is close to the Naples rail terminal. That was where it ended. We found the man at the reception unfriendly & unhelpful. The hallways & stairwell smelt of old & new cigarette smoke but thankfully the rooms were clean. The neighbourhood was dirty & frankly a little scarey. Breakfast... More 

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Margaret River Region, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 24, 2014 via mobile

One of the saddest places we have stayed. Very poor front reception service, & we were made to wait for an hour & a half on hard plastic lounge chairs for a room in what appeared to be a fairly empty hotel. Look somewhere else!!!

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