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Grand Hotel Europa

3.0 of 5
Corso Meridionale, 14, 80143 Naples, Italy
Hotel amenities
Grand Hotel Europa
Ranked #35 of 195 hotels in Naples
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455 reviews from our community

Traveler rating
    141
    195
    84
    30
    5
See reviews for
Families
100
 
Couples
144
 
Solo
24
 
Business
42
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 4, 2013

Last September my wife and I had a terrible experience with Europa Grand Hotel is Naples. We had booked it online through booking.com, based on the positive TripAdvisor reviews. We were treated appallingly. It began when the guest in front of us asked to be changed to another room and the receptionist obliged. But then when we tried to check... More

Was this review helpful? Yes 1
Plano, Texas
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 15, 2013

With its location right across from the station, friendly staff, and decent if worn rooms, it's a good budget choice. I'd pick it over a private room in a hostel. I wish we'd stayed here the first night!

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Vincenzo P, Responsabile reception at Grand Hotel Europa, responded to this review
March 18, 2013

Dear Guest, first of all thank you for writing your review on Tripadvisor: your suggestions are the best way we can improve our service day by day. Our hotel is without any doubt the best point to start a visit of the city or the surrounding region due to its adiacency to central station, underground stops and bus stops. We... More

New York City, New York
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 5, 2013

There were several hotels I was looking for in this area right next to the train station. Granted, I chose the neighborhood and was stunned to see how filthy and dagerous it was. The streets were polluted and it was unsafe to walk around the area. Nevertheless, the hotel was fantastic. The breakfast was good, the receptionist was informative, and... More

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Vincenzo P, Responsabile reception at Grand Hotel Europa, responded to this review
March 13, 2013

Dear Guest, first of all thank you for sending us your review through Tripadvisor. As you mentioned our hotel has the ideal location for exploring the attractions round Naples:just a few minutes walking far from the central station, where you can reach some of the main touristic attrations of Naples and its surroundings. We are also happy that you appreciated... More

Naples
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 15, 2013

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Review collected in partnership with Easytobook.com

Vincenzo P, Responsabile reception at Grand Hotel Europa, responded to this review
March 13, 2013

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Panama City, Panama
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 15, 2013

This hotel is very good located, almost next to the main train station in Naples. The only thing is that the area between the Station and the Hotel is crowded with homeless and a bit dark. I don't recommend walking by at night through that area. I recommend a lot of common sense while walking around. The hotel itself is... More

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Bucharest, Romania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2013

If you forget the area (near the central station, lot of homeless, quite dirty) the hotel is ok, has style. We had a room to the street, but well insonorised. Close to the old city. Breakfast ok, for Italian standards.

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Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review
January 10, 2013

Dear Mr. Mircea, first of all thank you for sending us your review through Tripadvisor. Our hotel has the ideal location for exploring the attractions round Naples:just a few minutes walking far from the central station, where you can take the Circumvesuviana train to Pompei, Herculaneum and Sorrento and only 15 minutes walk to the harbor with ferry to reach... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 10, 2012

Great location for brief transfer point. Do not count on any vacation experience here. Front Desk area, bar area, fine. Room......the pits. Noisy air conditioning, malfunctioning windows,shower didn't drain, and one other thing that was not cool. Don't remember. Again, there was three beds for my wife and I. ?????? Just not the vacation hotel. Try a hotel with a... More

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Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review
December 14, 2012

Dear Guest, we are really sorry that your stay at our hotel was not satisfying for you...if you found your room not so nice you could ask for a change to our reception desk and they would have surely helped you. Our staff is always very friendly and helpful as we all work to make the stay of our customers... More

Forest Hills, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 5, 2012

Let me start off by saying that the actual hotel itself was actually OK, but the service was ABYSMAL! First off, the "environs" surrounding the hotel leave something, no, A LOT to be desired. The blocks around the hotel are literally strewn with HEAPS of trash - everywhere. I'm from New York, so I'm used to the grit, by let... More

Was this review helpful? Yes 1
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review
December 14, 2012

Dear Ali, thank you for your review through Tripadvisor. We will take into account all your suggestions as we work everyday to improve our service and to make the stay of our customers always more pleasant but we just would like to point out some things: we are really surprised that you found Naples so dirty as it is since... More

Sao Paulo, SP
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 26, 2012

The room is good the staff is helpful but someone stole my cell inside the room. My Brazilian cell was inside my suitcase in the room they opened and took. That was not nice. The rest of the hotel is ok, but if I knew that I would not stayed there. And when I complained with the manager he sad... More

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Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review
November 27, 2012

Dear Guest, we just would like to point out that nobody of our staff could take anything from your luggage: all our employers are very honest and reliable. The proof of it is that we never received such complaints. Maybe, before accusing unfairly the staff of the Grand Hotel Europa you should be sure that you really left your phone... More

singapore
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2012 via mobile

Easy to find as it is next to Napoli Centrale main train station, free wifi in the lobby, small room, small toilet, very small tv all programs in Italian except CNN which was a life saver, in front of the station was a major construction and construction in a few places as well, we walked around to and from the... More

Was this review helpful? Yes
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review
November 24, 2012

Dear Guest, first of all thank you for writing your review on Tripadvisor: our costumers suggestions are the best way we have to improve our service day by day. Our hotel is without any doubt the best point to start a visit of the city or the surrounding region due to its adiacency to central station, underground stops and bus... More

 
 
Grand Hotel Europa
Enter dates 1 night 2 nights
 
Hotel Europeo - Sea Hotels Group
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Hotel Summarization (Beta)

What travelers say

  • Train station(39)
  • Good value(14)
  • Reception staff(6)
  • Very helpful(6)
  • Rooms are clean(4)
  • Friendly and helpful(4)

Additional Information about Grand Hotel Europa

Address: Corso Meridionale, 14, 80143 Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Best Value Hotels in Naples
#21 Family Hotels in Naples
#24 Business Hotels in Naples
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Grand Hotel Europa is in an elegant nineteenth century building, the old Murolo-Pisano family residence. Once called Hotel Boccalatte - the first of the Sea Hotels group.The hotel has 90 rooms and suites that give a feeling of space and comfort, soundproofed and equipped for maximum comfort with frescoes from Pompeian age to twentieth century. In the family floor, the rooms are decorated with images from Pinocchio to the penguins, and the hotel stay for the children is free. ... more   less 
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Also Known As:
Grand Hotel Naples

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Grand Hotel Europa
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