Spent 2 weeks in Italy and have tried star hotel in Florence, impressed with them but the Naples branch totally bring down its brand. 1) Checkin and greeted by unfriendly, monotonous staff. 2) Our no-smoking is as good as a cigarette den and sight of severe wears and tears. We complained and the front desk simply told us to open... More

I recently stayed in the starhotel terminus and found it to be a comfortable place to stay. The rooms were clean and spacious with a nicely fitted bathroom, The hotel staff were a bit rude but i think it was just their nature. Nothing i felt i had to complain about. We went for a meal in the hotel which... More

The location of the hotel is near to the railway station. It come with the facilities similar to that of other hotel. The room is big and so is the toilet. The room does come with television and fridge but without safe deposit box (if you need either of this or all). The hotel has elevators. It also allow free... More

Maybe they don't like British tourists, but I found the staff offhand and not at all attentive. We stayed in a standard room which was adequate, however it was cleaned thoroughly each morning. The breakfast buffet was adequate but if you needed a hot drink, it was easier to find a waiter rather than wait for one to ask if... More

The only thing that is good about this hotel is its proximity to the station. Many things were broken or missing. For instance in the fitness room, there were no towels or water or antiseptic wipes. On 2 mornings I went to use the running machine and it wasn't working. Our room lost all water one morning, although this was... More

Naples is not the best place to see Italy, it is dirty busy, and lacks charm, however the Star hotel terminus by the railway station is suberb. This hotel even has a pillow menu! In the same street are two very good inexpensive restaurants. Good friendly service and in a safe area. Come out the hotel's swing doors turn left... More

We chose this hotel for two visits to Naples during March and April because it is close to the railway station. On this score it didn’t disappoint, being literally across the road. Unfortunately we were disappointed in many other areas. On our first visit we found the reception staff unwelcoming, quite offhand. The room we were assigned seemed a little... More

I decided on this hotel after lots of research on tripadvisor, in which it gets mixed reviews, which I agree with as there are some positives but unfortunately many negatives. I chose this hotel as we were only staying in Naples for 1 night and we wanted a hotel close to the train station as we were arriving by train... More

We have just returned from Napoli have spent 4 nights hotel was good and staff helpful and spoke good English but it on busy road opposite train station and the driver do not stop! So u do have to push your way though traffic to get to station or buses but please beware of people given you advise of which... More