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All 193 Naples hotels

Starhotels Terminus

4.0 of 5 Hotel   |   Piazza Garibaldi 91, 80124 Naples, Italy
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Ranked #89 of 193 hotels in Naples
A recent review
5 of 5 stars reviewed 1 week ago
Gurbaksh V London, United Kingdom
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378 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Geneva, Switzerland
Contributor
16 reviews 16 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel is quite dreadful, I booked it because I had satisfactory staying with the same brand in Rome and Parma, and I need a hotel close to the train station due to an early morning departure. The room is bare and worn down, and there is no safe box in my room, shower is very basic, and bed and... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Everything is perfect - location, service, staff, food, etc. etc. We just spent three nights at this hotel and definitely would love to come back. Although this was our first stay at the hotel, you are treated almost like a regular guest this hotel. It's very cozy, clean, comfortable and very quiet. Short walking distance to all major attractions (not... More

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Dubrovnik, Croatia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel is beautifull, people that work there there are nice and helpfull.Room was beautifull, but we had only bbc and one more tv ptograms we undersood ...breakfast was good, except cafe. Train station and metro are 2 feet close by, and restaurants...you can walk around but be carefull when you go to garibaldi piazza, there is one strret with homelees... More

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south wales
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We only stayed for the night as we had a late flight ,the hotel is very nice our room had a lovely view of versuvius .the breakfast was great loads of choice ,the only downside is the area ,very dodgy and I didn't feel safe but i would stay again because it's very convienient for transports. To sorrento or the... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is ideal if you want excellent communications. It is right by the central railway station, but you would not know it as the rooms are very quiet. It is also near the metro and the stop for the Alibus that goes to and from the airport. The hotel is excellent - and the rooftop restaurant has a good view... More

Was this review helpful? Yes 1
Bristol, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 14, 2014

Naples a whole is pretty grubby and run down, this area is clearly being renovated but is quite dodgy, I wouldnt recommend for a single traveller at all! Hotel was an oasis of calm coming in from the street, lovely and clean, air con, lovely room with spacious bathroom. Breakfast was excellent on the 7th floor with a great view... More

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GeneralManagerSHS, Manager at Starhotels Terminus, responded to this review

Our dear Gest, we thank your for your beatiful review about the Starhotels Terminus! True our hotel is considered as an oasis here, but we would like to ensure you that Piazza Garibaldi will soon become one of the most beautiful design square in Europe. We do apologize for any inconvenience during your stay and hope to welcome you soon... More

Colchester
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 11, 2014

Pleasant stay, room was good, staff pleasant but not particularly helpful, (didn't confirm where the restaurant was or what time breakfast was served. The waiting staff were very nice and friendly though). We had a very large comfortable bed however no natural light. There was a small communal balcony area of which our room backed on to. For proximity to... More

Was this review helpful? Yes 1
GeneralManagerSHS, Manager at Starhotels Terminus, responded to this review

Our dearest Guest, First of all we would like to thank you for taking the time to say a few words about your recent stay at Starhotels Terminus. We appreciate your suggestions, since we aspire to certain essential priorities, among many, such as courteous staff, aimed at customer satisfaction and impeccable service. Best regards, Antonio Lettera GM More

Milan, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014

The desk staff was rude. No proper answers, wrinkled brows, not a sign of smile - that's the first opinion. Did not understand English or else pretended not to. Luckily we stay is Italy so we could talk. Except the lady at the desk the two other persons were'nt helpful at all. Tripadvisor could please take this matter with the... More

Was this review helpful? Yes 1
GeneralManagerSHS, Manager at Starhotels Terminus, responded to this review

Dear Guest, we really thank your for spending your time in reviewing your stay at the Starhotels Terminus Naples. We're sorry the room you were accommodated in did not meet your expectations, but being a Classic Room it doesn't have tea/coffee making facilities, nor a dressed table. These are amenities available in Superior and Executive rooms. Should you come again... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 1, 2014

We chose this hotel because of the proximity to the station and stayed for three nights. In the end that was the only benefit. Reception was unfriendly and breakfast staff seemed uninterested in guests. On the plus side, the dinner staff were attentive. I don't believe this hotel is a 4* hotel more like an average 3*, there were major... More

Was this review helpful? Yes 1
GeneralManagerSHS, Manager at Starhotels Terminus, responded to this review

Our dearest Guest, we thank your for your precius suggestions regarding your stay at the Starhotels Terminus and are sorry to read you were disappointed about the impossibility of borrowing an iron from our reception. This is forbidden in Italy, because of moquette in the rooms, this is the reason why we have an external laundry service you could have... More

Sussex, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 28, 2014

The hotel did not reached my expectations. The main reception personnel were unfriendly and not helpful especially the morning shift. For the 1st time I was feeling unsafe as my 1st day twice that I was disturbed by maintenance and not even explained to me by the manager or the reception, it's just a telephone away, but was not informed.... More

Was this review helpful? Yes
GeneralManagerSHS, Manager at Starhotels Terminus, responded to this review

Dear Guest, we thank you for your time in reviewing the Starhotels Terminus. Any suggestions or opinions related to our service is highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal. We hope to have you our guest soon, in order to show you... More

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Additional Information about Starhotels Terminus

Address: Piazza Garibaldi 91, 80124 Naples, Italy
Location: Italy > Campania > Province of Naples > Naples
Price Range (Based on Average Rates): $
Hotel Class:4 star — Starhotels Terminus 4*
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Also Known As:
Starhotels Terminus Hotel Naples
Starhotel Terminus Naples
Starhotel Terminus Hotel Naples

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#46 Luxury Hotel in Naples
Hotel Class
Official Description (provided by the hotel)
Welcome to Starhotels Terminus in Naples. We're conveniently located in Piazza Garibaldi, close to the historical centre and just beside the railway station - ideal for travelling around and exploring the city's most important cultural sights.Our romantic hotel is styled with harmonious colours and exudes the warmth and hospitality for which Naples has always been famous. Sit and enjoy drinks in the roof garden and soak up the beautiful views encompassing Vesuvius and the Gulf of Naples. During the spring and summer, you can enjoy the sounds of live piano music too.In all there are 173 traditional rooms and suites, a well-equipped fitness room, new Congress Centre with 10 meeting rooms seating, all bathed in natural light. ... more   less 
Number of rooms
173

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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