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Holiday Inn Naples

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Via Domenico Aulisio - Centro Direzionale Isola E6, 80143 Naples, Italy
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1 room 1 adult
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Holiday Inn Naples
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861 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

when I arrived very late due to a deviated flight at 4am, they told me they had given away my room, despite my credit card guarantee. However, they managed to have another room prepared in a short time, so this was decently handled. The location of the hotel is neither nice, nor is there anything around that you would want... More 

Helpful?
1 Thank Simon L
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Simon L Thank you for your feedback about your stay at the Holiday Inn Naples With reference to your booking, probably there was a misunderstanding because your room was not given away but actually at 4 am our staff needed more time than usual to recover the reservation which referred to the previous day. I know that our location... More 

Unionville, Connecticut
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed 5 weeks ago

This hotel gives itself a 4 star rating, but compared to other Italian and international lodgings, cannot be anything more than 2 stars. The check in was simple, but staff did not make any attempts to give us any information about breakfast, shuttles, or facilities. Although decor was extremely dated, the beds were comfortable and we were warm. Breakfast is... More 

Helpful?
Thank KC71
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear KC71 First of all we do apologize and we are of course very disheartened that your stay was not as positive as the ones of other guests who reported their comments on this site. We know that every stay experience is different and we always take seriously any feedback. Our aim is that every guest who visits us enjoys... More 

Travelers are raving about these Naples hotels

Newport Beach, California
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

It has a cozy and spacious room. The fitness gym is available. Coffee, tea and electric pot is complimentary. The breakfast is good. I like this hotel even if the surrounding area is not nice, though.

Helpful?
Thank triplovers50
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear triplovers50 Thank you for the time spent in writing your review about your stay at Holiday Inn Naples. I am glad you appreciated our spacious rooms, the quality of our breakfast and the services provided in hotel. I hope we will have the opportunity to welcoming you again in the future. Kind regards, Alessandro Geminiani. General Manager More 

Level Contributor
107 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
1 of 5 stars Reviewed December 20, 2015

This hotel is located in the hearth of the city of Naples. Upon my arrival I was greeted by the receptionist with a perfect welcome in english with a neat pronunciation without any accent and all the staff was kind and polite with me. The room was clean and comfortable and the common spaces well furnished. All these beauty was... More 

Helpful?
Thank Aniello S
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Aniello S Thank you for your positive feedback about our kind and polite staff. With regards to the F&B service, we apologize but we have no records of any complaint during your stay. Fortunately, our cuisine is much appreciated by our guests and we do not think we deserve a one star rating. I hope you will give us... More 

San Jose, CA
Level Contributor
70 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 18, 2015

Stayed in this hotel during recent business trip. Hotel is located about 15 minutes walk from the central train station. As you can suspect the neighborhood around the train station is not the best so better to take a taxi to hotel, especially if you are arriving at night. It should cost around 10 Euros. The hotel itself located in... More 

Helpful?
Thank gbumaga
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear gbumaga I would like to thank you for your good feedback about our services. We know that every experience is different and we’re sorry we fell below your expectation regarding our restaurant, but it offers a lot of fresh products and a very varied menu which is usually appreciated from our Guests. About our location, it is convenient to... More 

Regina, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 10, 2015

The pictures look great, the website is lovely but the reality is not quite up with the advertising. If you are going for a business trip then this is a great place to stay. It is inexpensive and has all the creature comforts but if you want to get out and explore Napoli like a tourist then this is not... More 

Helpful?
Thank SirRand
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear SirRand Thank you for have chosen our Holiday Inn Naples for your recent stay. I apologize if our location was not perfect for your needs, but I have to point out that in our website you can find the correct information “…in the heart of the modern Centro Direzionale, a few minutes from the centre of Naples”. I know... More 

Manchester, United Kingdom
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

This hotel is perfect for business as it is located in the business area of Naples The room are quite spacious. Beds comfortable and the bathroom pretty standard ! Nothing more but nothing less you would expect from an hotel !! The bad bad point of this hotel will be the "fitness area" well it is more about a 40... More 

Helpful?
Thank Aurore_French
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Aurore_French Thank you for taking the time to share your feedback on your recent stay with us I am pleased to know that you appreciated our spacious rooms and comfortable beds We know that every experience is different and we’re sorry we fell below your expectation regarding our fitness area. I sincerely hope we will have the opportunity to... More 

Bengaluru (Bangalore), India
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 27, 2015

Good Restaurant attached to the Hotel , excellent Breakfast Buffet, Good Service. They do have Tours which can be pre-booked. I took a large room for 4 people which is not easily available in other hotels. Gives the Mout Vesivius view Taxi Service is available , Hotel rooms are large enough. Close to the Train Station and within the City

Helpful?
1 Thank syelisetty
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear syelisetty Thank you for taking the time to share with us your lovely feedback about your stay at the Holiday Inn Naples. We appreciate the fact that you enjoyed your stay in our large rooms and that you loved our convenient location. I would like to thank you also for your great comment about restaurant, breakfast and good service.... More 

Crawley, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 24, 2015

My partner and I stayed here for 4 nights in November this year. We arrived by taxi from the airport which took approx 10 minutes and cost 18 euros (16 for the journey and a euro per luggage). We entered the area around and were a little worried about the state of the place; it was very dirty and everything... More 

Helpful?
Thank Gemma E
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Gemma E Thank you for the time spent in writing your review. I am sorry if you had to wait more than usual to do the check in or at the restaurant but, unfortunately, when the hotel is fully booked, it may happen that there is to wait a little more than usual. We know that every experience is... More 

1 review
1 of 5 stars Reviewed November 14, 2015

I stayed at this place for one night because Lufthansa was on strike and I was stacked in Naples. So from the start I felt as If they were treating us as second class guests, they were very abrupt. Others from my group noticed that as well and we discussed it over meals. But since Lufthansa was paying and we... More 

Helpful?
Thank Greta A
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Greta A Thank you for taking the time to share your feedback on your recent stay with us, although not completely good. It is truly regrettable that the level of service you have received was below your expectations. I can assure you there are no second class guests in our hotel. Anyway I have shared your comments with my... More 

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