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Holiday Inn Naples

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Via Domenico Aulisio - Centro Direzionale Isola E6, 80143 Naples, Italy
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1 room 1 guest
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Holiday Inn Naples
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724 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Although central but the location is not advisable to simply get out of hotel and wonder. The hotel offer basic amenities and is relatively clean. Staff are attentive and helpful but breakfast is not the best to have in the morning. Rooms are clean but in desperate need for renovation. I wouldn't spend more than a night there as it... More 

Was this review helpful? Yes
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Hameed H Thank you for taking the time to share your feedback on your recent stay with us, although not completely good. I would like to thank you for your positive comment about our attentive staff and the cleanliness of the hotel, but I am sorry to hear your comment about breakfast; we know that every experience is different... More 

Bristol
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night with work, and was getting quite worried when the taxi driver was taking me through what can best be best described as an area which resembled a film set from an apocalyptic movie....really bad surroundings, filthy, dark and slightly unnerving, certainly wouldn't want to go out for a walk, however.....once inside the hotel everything changed,... More 

Was this review helpful? Yes
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Danwinterland Thank you for taking the time to share with us your feedback on your recent stay. I am pleased you appreciated the attitude of our staff, the comfort of your room and the quality of our restaurant. It is our goal to consistently provide customer satisfaction and your comments are very important to us. I know that our... More 

Washington DC, District of Columbia
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Finding the hotel was challenging as the car entrance is small and hard to find in the busy traffic area. Once arriving at the check in desk, i did not feel the clerk was excited to greet me. However the rooms were clean and the linens were clean.

Was this review helpful? Yes
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Philip H Thank you for the time dedicated to writing your review about your stay at Holiday Inn Naples. I am pleased to hear your positive comment about our clean and quiet rooms. It is our goal to consistently provide customer satisfaction and your comments are very important to us, for this reason I am sorry that the attitude... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Our hotel stay was good. It is conveniently located close to the highway. We had a rental car so we were able to make day trips to Pompii and Sorrento. Main city center was also not very far but traffic in Naples is not very good. Breakfast buffet is pretty good. Staff is friendly and courteous. Parking is a bit... More 

Was this review helpful? Yes
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Mujtaba H Thank you for taking the time to share with us your positive feedback on your recent stay. I am pleased you liked our hotel, our convenient location and our good breakfast. I would like also to thank you for your kind word about my staff. I'm sorry if you found our parking a bit costly, it is... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon arriving in Naples my partner and I felt a little uneasy about getting to the hotel. I emailed ahead of our stay and they sent me the timetable for the free shuttle from the airport. We arrived at the hotel and were so happy with it, we had a view of my Vesuvius from our room too. A word... More 

Was this review helpful? Yes
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear HolidayGoer3555 Thank you for taking the time to share with us your positive feedback on your recent stay. We are thrilled to know your appreciation about our hotel in general and I am happy that the timetable sent before your stay was useful for you. I would like also to thank you for your positive comment about the view... More 

Dunedin, Florida
Level Contributor
237 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I booked a room here for one night as we ended our stay in Italy. We were able to find the shuttle bus stop outside the airport and the bus showed up right at the scheduled time. We were very pleased that it was air conditioned after spending a week on public transportation with no air conditioning.... More 

Was this review helpful? Yes 1
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Illinois_John Thank you very much for your fantastic review. I was so proud to read your positive comments about our services, particularly our free courtesy bus, and I am very happy you appreciated the upgrade to our suite. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We look forward to... More 

United Kingdom
Level Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is a few kilometers outside of the old town and the common areas are quite smart. The breakfast is good. The rooms are looking a bit jaded and need a spruce up. There is parking at a charge. There is no pool. The general area around the hotel is grotty. There is a good and reasonably priced restaurant... More 

Was this review helpful? Yes 1
Manager-Hotel-Invest, Manager at Holiday Inn Naples, responded to this review

Dear Shatnersbasoon75 Thank you for your review which in general sounds positive. I have, however, to express my disagreement with your comment regarding the nearby restaurant. Prices are absolutely not 40% lower than ours, actually, in some cases, they are even more expensive. We always kindly invite our guests not to publish misleading and false information. I hope we will... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Reception was very helpful. Our room was brilliant. The restaurant staff and pianist were exceptional. A special mention for Aldo and Suzie who made our stay extra special. The food was excellent with evening meals accompanied by the pianist which created a nice ambience.

Was this review helpful? Yes
Manager-Hotel-Invest, General Manager at Holiday Inn Naples, responded to this review

Dear Charles L Thank you for your great feedback following your recent stay with us. I am very glad to know that you loved our room, our helpful and professional staff and the quality of our food. I have shared your review with my whole team. We are very much grateful for your compliments. I hope you will join us... More 

Ankara, Turkey
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 23, 2015

Wonderful hotel and wonderful staff. Hotel has a small but adequate sports room and spa. Rooms are spacious, equipped with kettle station. The hotel restaurant has excellent food and service with very good prices. It also provides outside seating. Service staff is friendly and very helpful. A good night sleep is guaranteed, with the provided pillow choices and noise-free rooms.

Was this review helpful? Yes
Manager-Hotel-Invest, General Manager at Holiday Inn Naples, responded to this review

Dear Ash k, Thank you very much for sharing your feedback about your recent stay. I am pleased to learn you had a great experience with us and I am happy you appreciated our spacious room and our pillows menu, the quality of food served in the Victor's terrace during summer and the positive attitude of our staff. We hope... More 

plymouth
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 20, 2015

My husband and I really enjoyed this hotel. The reception staff were very friendly and upgraded us right away without asking, as we are Platinum guests. When we got to our room, they left us water, wine and a selection of biscuits. The amenities were great and the bar and food area was very modern and we liked they had... More 

Was this review helpful? Yes
Manager-Hotel-Invest, General Manager at Holiday Inn Naples, responded to this review

Dear PlymouthSmiler, Thank you so much for your review of our hotel. We appreciate your loyalty as a Platinum Elite IHG® Rewards Club member. I am very happy to hear you enjoyed your room, the quality of our food and the bar area where every evening guests can enjoy live music entertainment. For the next time, I would suggest to... More 

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