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Hotel Excelsior

#15 of 188 Hotels in Naples
Certificate of Excellence
Via Partenope 48, 80121 Naples, Italy
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527 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We had a nice room with a wonderful view. The hotel is a little old but in the location there is nothing better. Staff is friendly at check in and very helpful. The room is very clean the the bathroom correct. The breakfast is mediocre and the waiters not as nice as the rest of the hotel staff. Worth staying... More 

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Washington, DC
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived late at night and checked out in the morning from this charming city property. The location is great--right on the water and walking distance to plenty. When we arrived, we were completely on our own with baggage, which, while late, really shouldn't happen at a 4/5 star hotel. Normally it wouldn't be a big deal, but we had... More 

Was this review helpful? Yes 1
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear valued guest, Thank you for your comments and we are very happy to learn that you enjoyed your stay at Hotel Excelsior, however short this time. We are sorry to hear that there was no bellman on arrival. We pride ourselves on our service and this is very unusual that there was no-one present. We will of course look... More 

Maidstone, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for7 nights and it was a luxury. All staff where great especially Max in the bar who was amazing and makes the best Cosmopolitan in the world!! The room are a luxury and so clean and fresh. The only down side was that the roof top restaurant was closed throughout our stay!!! Breakfast was good with a wide... More 

Was this review helpful? Yes 1
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Mandy, Thank you for your kind review of Hotel Excelsior. We are so pleased that you enjoyed your stay and that you discovered the best Cosmopolitan in the world at our bar! We apologize for the inconvenience caused from our restaurant not being open during your stay. From June 1st, we will open our rooftop bar where you may... More 

New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is THE BEST. It is about 2 minutes walk from the sea, 10 minutes walk to some historic sites, 20 minutes walk to the boats and 50 minutes to the train station, city center and best Pizzas! Close to everything but away from the hustle and bustle of Naples. Ask for their renovated rooms with the water view.... More 

Was this review helpful? Yes 2
Atlanta, Georgia
Top Contributor
91 reviews 91 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 4 weeks ago

You can see from my reviews, I don't often hammer a place unless I feel it is an honest assessment of the hotel. In this case, I would strongly recommend you not only avoid this hotel...avoid Naples. I've travelled all over Italy and Sicily. Italy is one of my favorite places in the world. I understand not every city can... More 

Was this review helpful? Yes 3
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Jason, Thank you for your comments, even if negative it is always important to get feedback from our guests in order to always improve the hotel experience. We are disappointed however that you did not fully enjoy your stay with us and the city of Naples. We pride ourselves on our prime location in Naples with spectacular views over... More 

Oslo, Norway
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay at the Excelsior. friendly and attentive staff without beeing too fuzzy. We were upgraded to a suite: room 516 on the corner was really nice with balconies both facing Vesuvio and the port castle (with evening sunshine). The rom was spacious and clean and despite the classic decoration the bathroom and plumbing was fully modern... More 

Was this review helpful? Yes 1
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear valued guest, Thank you very much for your kind review. We are so glad you enjoyed your stay at Hotel Excelsior, a Luxury Collection Hotel, Naples. We are pleased you appreciated your suite upgrade and that you enjoyed the room facilities. We really hope to welcome you back to Naples again soon as this really is a beautiful city... More 

Abu Dhabi, United Arab Emirates
Top Contributor
119 reviews 119 reviews
47 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 17, 2015

Great hotel located opposite the waterfront. Our room was a delight including the twin balconies. Service at the bar was exceptional and we found all the staff to be friendly and helpful. It would be a wonderful place to stay when its warmer. You only have to cross the road and you are on a magnificent boardwalk that goes around... More 

Was this review helpful? Yes 1
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Guest, Thank you for your very positive review of Hotel Excelsior. We are glad you appreciated the beautiful setting on the waterfront and that the staff were friendly. As you mention, this certainly is a beautiful city to be in when the weather is warm and we hope to welcome you back in the summer months. Best, Gianni Ricci More 

Vancouver, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 14, 2015

This is a stunning hotel. The rooms are gorgeous, beautifully decorated, with high ceilings and comfortable beds and couches. The tub was awesome, as well - nice and deep and relaxing after a long day of travel. The breakfast is the best we had in Naples by far, with a TON of options in a huge, sunny breakfast room on... More 

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Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Sarah, Thank you for your extremely kind review and for taking the time to share your positive comments with us. We are really happy that you enjoyed a fantastic stay at Hotel Excelsior and that both the staff and the hotel exceeded your expectations. As you mention, we do hope you return to visit us again at Hotel Excelsior... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 10, 2015

Because of my status with another hotel chain, I stay at just a few SPG properties each year. This one is very good. The location is what caused me to book it. I was not disappointed. Walking distance to many great restaurants, shopping and sites. But the service was a nice surprise. The staff was very friendly and the complimentary... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 8, 2015

The room was wonderful comfortable and luxury, however the uptight and often rude staff is the reason why I will not rate this hotel higher than a 3. For the premium I am paying for this hotel I expect first class service. The door staff was useless except for one guy(wish I would have got a name). They don't say... More 

Was this review helpful? Yes 1
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