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Hotel Excelsior

4.0 of 5 Via Partenope 48, 80121 Naples, Italy
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Certificate of Excellence 2014
Hotel Excelsior
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503 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Contributor
12 reviews 12 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Just stayed for a week, on business. Beautiful hotel, great location, wonderful staff. Strong wireless connection, adequate gym. Breakfast every day was delicious. Turn down service every evening. It's great to see a majestic hotel but with modern bathrooms etc. SPG points is a plus! Great bartender - Massimo.

Was this review helpful? Yes
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear guest, Thank you very much for your kind review. We are really pleased to hear that you enjoyed your stay with us. We will pass onto our bartender Massimo your kind comments. Hoping to welcome you back for another great stay at our hotel in the near future. Best regards, Gianni Ricci More 

Houston, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of this hotel is fantastic, as it is walking distance to the main tourist sights of Naples and close to a row of restaurants looking out to the sea. Our room was very nicely appointed, and it was the perfect spot to stay as we were flying in and out of Naples on a trip to the Amalfi... More 

Was this review helpful? Yes
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Chris, Thank you very much for your kind review of Hotel Excelsior. We are happy you appreciated the excellent location of our hotel and that you were pleased with your room. We look forward to welcoming you back in the future, and we will strive to ensure every single moment of your stay exceeds your expectations. Best regards and... More 

Geneva, Switzerland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Napoli is a beautiful city and I highly recommend this city. However the hotel we choose was not as expected. We had two suites, probably part of the most expensive rooms in the hotel. Even if the location is superb, the views from the room fantastic unfortunately the service for such a standard is not at it's correct level for... More 

Was this review helpful? Yes
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear valued guest, Thank you for taking the time to review Hotel Excelsior. We are sorry to hear that the hotel did not meet your expectations on this particular visit. I hope that in the future we may have the opportunity to change your opinion and show you that this visit was an exception and does not represent our usually... More 

Bribir, Primorsko-goranska
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Furniture, bathroom, bed linen, cutlery, plates, ... all of this at this hotel really is a luxury. But people who work with these luxuries (front desk) should retail for additional education. A little more smiles at the front desk, a little personal approach - would greatly improve impression. But there were some good times. I would especially praised the staff... More 

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Senior Contributor
27 reviews 27 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The view from our sea facing rooms were simply astounding anytime of the day, from dawn to dusk! The hotel has a classy outlook and is very well maintained despite its age. The location is superb in that it is at the corner of the bays, hence relatively less crowded section of the promenade, yet closw enough to all restaurants... More 

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Plymouth, Massachusetts
Contributor
15 reviews 15 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm just getting around to writing about my stay at the Hotel Excelsior this last August. I had never been to Napoli before and from many of the things I read on Tripadvisor I was afraid I would be disappointed. I spent all summer in Europe; London, Paris, Rome, Florence, Venice, Milan and Naples. I have been to all the... More 

Was this review helpful? Yes 2
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 2, 2014

It's a bit of a has been. No one's fault. For example. A hotel with dozens of rooms can't operate with one phone-booth sized elevator. When leaving in the morning we waited 15 minutes for it to arrive. We checked in and searched for a outlet/plug to charge our phones. Other than moving the heavy furniture we couldn't find an... More 

Was this review helpful? Yes 1
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Daniel, Thank you for taking the time to review Hotel Excelsior. We are sorry to hear that the hotel did not meet your expectations on this particular visit. I hope that in the future we may have the opportunity to change your opinion and show you that this visit was an exception and does not represent our usually high... More 

Mumbai (Bombay), India
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 3, 2014

Hotel Location is Amazing from a Sea View perspective. Huge long lane below Hotel makes for wonderful sea side stroll or jog. The lane behind the hotel leads directly to 'Via Toledo' arguably the most popular, populated and famous street in Naples which stretches for 20-30 mins right until the City Centre. Its a straight walk, a superb walk with... More 

Was this review helpful? Yes 1
Gianni R, General Manager at Hotel Excelsior, responded to this review

Dear valued guest, Thank you very much for your kind review of Hotel Excelsior. We are pleased you appreciated the excellent location of our hotel and that our Housekeeping staff exceeded your expectations. We look forward to welcoming you back in the future, perhaps for a festive visit during Winter to see the nativity scenes for which Naples is so... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 2, 2014

In general, I do not recommend Naples as a tourist destination. This hotel is located in the "nice" part of Naples. However, my complaints about this hotel have nothing to do with the city. The hotel itself is beautiful. The staff, however, was far from helpful. They did not recognize my husband's status with Starwood. I would almost go as... More 

Was this review helpful? Yes 1
Gianni R, General Manager at Hotel Excelsior, responded to this review

Dear Jenn, Thank you for taking the time to review Hotel Excelsior. We are sorry to hear that the hotel did not meet your expectations on this particular visit. I hope that in the future we may have the opportunity to change your opinion and show you that this visit was an exception and does not represent our usually high... More 

Leland, North Carolina
Top Contributor
91 reviews 91 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 30, 2014

We had booked a room to stay 3 nights in Naples, and were fortunately upgraded. Our balcony overlooked the bay, with Mt. Vesuvius, Sorrento, and the Isle of Capri on the horizon. AWESOME! The service was first class, and the manager, Ricci, was very gracious. We ate in the rooftop restaurant for both dinner and breakfast (wonderful buffets!) and enjoyed... More 

Was this review helpful? Yes 2
Gianni R, General Manager at Hotel Excelsior, responded to this review

Dear valued guest, Thank you very much for your kind review of Hotel Excelsior. We are pleased you appreciated the stunning views and it was a pleasure to meet you. We look forward to welcoming you back in the future, perhaps for a festive visit during Winter to see the nativity scenes for which Naples is so well known. Best... More 

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Additional Information about Hotel Excelsior

Address: Via Partenope 48, 80121 Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > San Ferdinando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Excelsior 4*
Number of rooms: 136
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Also Known As:
Excelsior Hotel Naples
Hotel Style:
#8 Family Hotel in Naples
#8 Luxury Hotel in Naples
#11 Business Hotel in Naples
#12 Romantic Hotel in Naples

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