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Hotel Excelsior

4.0 of 5 Via Partenope 48, 80121 Naples, Italy
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Certificate of Excellence 2014
Hotel Excelsior
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487 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a bit of a has been. No one's fault. For example. A hotel with dozens of rooms can't operate with one phone-booth sized elevator. When leaving in the morning we waited 15 minutes for it to arrive. We checked in and searched for a outlet/plug to charge our phones. Other than moving the heavy furniture we couldn't find an... More 

Was this review helpful? Yes 1
Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Daniel, Thank you for taking the time to review Hotel Excelsior. We are sorry to hear that the hotel did not meet your expectations on this particular visit. I hope that in the future we may have the opportunity to change your opinion and show you that this visit was an exception and does not represent our usually high... More 

Mumbai (Bombay), India
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 3, 2014

Hotel Location is Amazing from a Sea View perspective. Huge long lane below Hotel makes for wonderful sea side stroll or jog. The lane behind the hotel leads directly to 'Via Toledo' arguably the most popular, populated and famous street in Naples which stretches for 20-30 mins right until the City Centre. Its a straight walk, a superb walk with... More 

Was this review helpful? Yes 1
Gianni R, General Manager at Hotel Excelsior, responded to this review

Dear valued guest, Thank you very much for your kind review of Hotel Excelsior. We are pleased you appreciated the excellent location of our hotel and that our Housekeeping staff exceeded your expectations. We look forward to welcoming you back in the future, perhaps for a festive visit during Winter to see the nativity scenes for which Naples is so... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 2, 2014

In general, I do not recommend Naples as a tourist destination. This hotel is located in the "nice" part of Naples. However, my complaints about this hotel have nothing to do with the city. The hotel itself is beautiful. The staff, however, was far from helpful. They did not recognize my husband's status with Starwood. I would almost go as... More 

Was this review helpful? Yes
Gianni R, General Manager at Hotel Excelsior, responded to this review

Dear Jenn, Thank you for taking the time to review Hotel Excelsior. We are sorry to hear that the hotel did not meet your expectations on this particular visit. I hope that in the future we may have the opportunity to change your opinion and show you that this visit was an exception and does not represent our usually high... More 

Leland, North Carolina
Top Contributor
90 reviews 90 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 30, 2014

We had booked a room to stay 3 nights in Naples, and were fortunately upgraded. Our balcony overlooked the bay, with Mt. Vesuvius, Sorrento, and the Isle of Capri on the horizon. AWESOME! The service was first class, and the manager, Ricci, was very gracious. We ate in the rooftop restaurant for both dinner and breakfast (wonderful buffets!) and enjoyed... More 

Was this review helpful? Yes 1
Gianni R, General Manager at Hotel Excelsior, responded to this review

Dear valued guest, Thank you very much for your kind review of Hotel Excelsior. We are pleased you appreciated the stunning views and it was a pleasure to meet you. We look forward to welcoming you back in the future, perhaps for a festive visit during Winter to see the nativity scenes for which Naples is so well known. Best... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2014

First trip to Naples, what a great hotel to have as a base for a 3 day visit. Location - this hotel has always been popular with royalty and the famous and no wonder - placed on the promenade with stunning views of the bay, mount Vesuvius and the islands as well as the castle just 100 yards away. Also... More 

Was this review helpful? Yes
Gianni R, General Manager at Hotel Excelsior, responded to this review

Dear Darren, Thank you for your kind review of Hotel Excelsior. We are glad that you enjoyed the exquisite views from the hotel and that our staff exceeded your expectations. We hope to welcome you back very soon. Perhaps for a festive visit this Winter to explore the nativity scenes that Naples is so well known for. Best regards, Gianni More 

Wilmington
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 23, 2014

There's a reason why movie stars, heads of state and world-famous celebrities of all walks have stayed here. It's an old world charm hotel that serves up world class service and rooms with unprecedented views. We were lucky enough to have a large corner suite with a wrap-around balcony on the sixth floor. Drinks in the afternoon, coffee in the... More 

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Cinnaminson, New Jersey
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 21, 2014

We recently spent 10 days in Italy and had only one bad experience. We took a cab from the airport and did not realize that we should have requested the flat rate to the hotel of 25 euros plus the luggage charge. When we arrived the cabbie charged 45 euros! Being that I was running short on money and needed... More 

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Dallas, Texas
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 16, 2014

Very nice, older property but, well cared for. Great location, plenty of restaurants along the waterfront and a short walk into downtown and shopping areas. The staff was usually attentive and polite. Used the breakfast buffet twice. The first day it seemed a bit disorganized, tables dirty, no one greeting guests and assigning tables - a free for all with... More 

Was this review helpful? Yes
menlo park, ca
Top Contributor
66 reviews 66 reviews
52 hotel reviews
160 helpful votes 160 helpful votes
1 of 5 stars Reviewed October 13, 2014

This is an old hotel with indifferent staff much in need of an attitude readjustment as well as an interior decorator. The common rooms are astonishingly plain. Sorry looking. We visited the other hotels along the waterfront, and they were way more luxurious. Unlit stairways, drab halls, halls used as storage. We are Starwood gold members. It will come as... More 

Was this review helpful? Yes 4
Bettendorf, IA
Top Contributor
102 reviews 102 reviews
40 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 28, 2014

Stayed here for three nights visiting Capri and the Amalfi coast. A hotel in the grand hotel style with wooden floors, high ceilings, elegant public rooms. Stayed on points, room didn't have much of a view, but was very large and very comfortable. Large bathroom with a good showerhead, nice amenities. Huge walk-in closet with a safe. Beds firm, very... More 

Was this review helpful? Yes 1
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Additional Information about Hotel Excelsior

Address: Via Partenope 48, 80121 Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > San Ferdinando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Excelsior 4*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood EMEA, Hotels.com, Expedia, Despegar.com, Venere, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Hotel Excelsior reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excelsior Hotel Naples
Hotel Style:
#7 Family Hotel in Naples
#8 Luxury Hotel in Naples
#12 Romantic Hotel in Naples
#13 Business Hotel in Naples

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