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Hotel Excelsior

#16 of 187 Hotels in Naples
Certificate of Excellence
Via Partenope 48, 80121 Naples, Italy
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Best prices for: 1 room 1 guest
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542 reviews from our community

Traveler rating
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    49
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Coming from a visit to Pompeii we stayed at the Excelsior for one night. We were upgraded to a 6th floor suite with a terrace overlooking the Gulf of Napkes and the Vesuvius. Absolutely stunning. Very nice staff and particular thanks to Oriana at the reception desk.

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Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After missing a limo, and a harrowing taxi ride, arrived here to find reservations missing. Staff cold and unapologetic and gave us a meno male they still had a room after keeping us waiting too long. Bad intro to the city; but we later met a couple who were on the seventh trip to Naples as they loved it, and... More 

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Norwalk, Connecticut
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this Excelsior during a recent vacation with friends. A really nice old-style hotel with a character, attentive service and a terrific terrace for breakfast or an evening drink. I haven't given the hotel 5 stars as the fitness center is minimal, and the wine selection up on the terrace could definitely be improved. Also, a small point, but... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The Excelsior was recommended to us by a friend who visits regularly. It is very impressive, and has a great location in Naples, looking out across the bay towards Vesuvius. The room was grand, almost (but not quite) opulent, with a small terrace looking out over the sea, with a small marina in between. The whole place had a sense... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel room size is not small, clean and good smell with comfortable bath!!! In the morning, variety of breakfast was welcoming us with awesome feeling !,! Very very very reasonable and valuable place to stay !

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Northampton, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely impressive. Great views, delicious and plentiful breakfast and one of the most amazing foods. We visited Naples over Easter 2014 and we now plan to go back. We wish we could afford staying at the Hotel Excelsior again.

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Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Celine, Thank you for such a kind and positive review of Hotel Excelsior! We are really pleased to hear that you enjoyed your stay with us and we really hope that you will have the occasion to come back to visit us. Hoping to welcome you back soon, Gianni Ricci More 

Miami, Florida
Top Contributor
86 reviews 86 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location in Naples. Like some have said, it may need some renovation, but overall good quality. Pros: SPG, location, views from roof-top terrace, housekeeping very good. Okays:friendliness of overall staff, not bad, but not great Cons: as said by others, very slow and spotty wifi, food was medicore, off season so no real dinner restaurant. Had a room over... More 

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Ricci_Gianni, General Manager at Hotel Excelsior, responded to this review

Dear Scott, Many thanks for your review of Hotel Excelsior, Naples. We are very pleased to hear that you enjoyed a great stay and that you would indeed like to return to the hotel if you should ever be back in Naples. We will be sure to pass on to our staff your kind comments, and always appreciate opportunity to... More 

Essex
Top Contributor
54 reviews 54 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After reading a few reviews we were expecting this hotel to be a little run down and in need of refurbishment. We never found this. We had rooms on the 4th and 5th floors which were very nicely decorated and was much nicer than most city hotels we had experienced. All the staff were very helpful. Breakfast was very nice... More 

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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in Naples for 1 night. The hotel is located on the water with views of Mt Vesuvius which can be seen from the roof top terrace (great photo opportunity). There is a great selection of restaurants close to the hotel and a great vibe on the streets. We stayed in room 127 which was very spacious. My only... More 

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Senior Contributor
28 reviews 28 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a nice room with a wonderful view. The hotel is a little old but in the location there is nothing better. Staff is friendly at check in and very helpful. The room is very clean the the bathroom correct. The breakfast is mediocre and the waiters not as nice as the rest of the hotel staff. Worth staying... More 

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