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Eurostars Hotel Excelsior

#20 of 187 Hotels in Naples
Certificate of Excellence
Via Partenope 48 | Lungomare Caracciolo, 80121 Naples, Italy (Formerly Hotel Excelsior)
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1 room 1 guest
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653 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Great staff, amazing views from our lovely room. Roof terrace really nice but strangely deserted, probably due to difficult to find elevators. No downstairs bar though - very odd. And at breakfast they wanted to seat us at a table with strangers as they had too many large tables and not enough small ones. But these are minor points. Would... More 

Thank Patrick B
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

After a lovely week in Florence, we decided to check out Naples. We booked a room at the Eurostar Excelsior based upon good TripAdvisor reviews. We elected a Junior suite room, but really had no idea what we would be getting. After the 5 hour drive and the especially exciting experience of driving in Naples city center (seem to be... More 

Thank Padraic M
Level Contributor
122 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night and had 2 rooms, looking over the bay and Vesuvius. Rooms were spacious and clean. The staff efficient. Have read reviews about them being surly and rude, whilst personally they were nothing but lovely to us, did witness a few incidents with others in reception. However would point out the customers were being rude to them in... More 

Thank hixy
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We are staying three nights and so happy I picked this hotel. Beautiful building. We have a lovely balcony with table and chairs. The room is spacious and comfortable. Huge marble bathroom. The staff are friendly. Breakfast offers more than enough selection. We are on the sixth floor and it is very quiet. Very little street noise.

Thank Duckpassno
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here three nights during my honeymoon. Perfect location! It's right on the bay, with an amazing view of Mount Vesuvius, Capri in the distance, and the Egg Castle. The rooms were large and clean. Would definietly stay here again!

Thank deangela2015
Mathews, Va
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We found this location to be very convenient, just across from the Marina and on a pedestrian mall, but the old girl needs updating. We enjoyed eating breakfast on the rooftop and having cocktails later in the day. Some of the front desk staff seemed unhappy and others were delighted to help.

Thank TheNeen
Redditch, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights after arriving at hotel ideal late at night and saying no way, book a taxi to somewhere better. We had a corner room with small balcony which still had a view of harbour and mount vesuvius. It was a little expensive but it was booked late and last minute. Hotel at least was clean and... More 

Thank cyberpauly
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

My group and I had a fantastic time at Hotel Excelsior. My room was luxurious and with a view of the ocean. The concierge, Gennaro, made our stay exceptional - he arranged our boat tour of the nearby island of Capri, provided great recommendations for local beach clubs, and was always friendly and full of information. The hotel is located... More 

1 Thank Rebecca1152015
Pontianak, Indonesia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 29, 2015

We were heading to Naples with so many concerns. We read a lot about Naples' bad reputation. Finally we arrived here and the taxi trip to the hotel was not helping us to ease the uneasy feeling about this city, saw a lot of garbages everywhere and also a messy traffic. Things were much better when we arrived at the... More 

Thank Gemilang L
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 24, 2015

Was happy to be greeted by English speaking employees. I booked this room when the hotel was part of Starwwod and would normally be entitled to an upgrade but my upgrade request was denied. Location is right across from Castel dell'Ovo, which is a must see. Bed was great and bathroom was large with all necessary soaps and shampoos. Breakfast... More 

1 Thank Scott M
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Dining (27)
Bathroom (20)
Hotel & grounds (87)
Room/suite (54)
View from room (43)
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Room/suite (12)
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