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Eurostars Hotel Excelsior

#17 of 187 Hotels in Naples
Certificate of Excellence
Via Partenope 48 | Lungomare Caracciolo, 80121 Naples, Italy (Formerly Hotel Excelsior)
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566 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I recently spent a night in the Hotel Excelsior in Naples after a long flight from the U.S. Just what the doctor ordered to get refreshed. The room was beautifully decorated and very quiet. The staff were welcoming and very helpful in all respects. This was my second stay and both times were most enjoyable. The breakfast on the roof... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself could not have been nicer. The rooms are very modern and elegant. The views of the sea and islands from the terrace are good. The location is strong, with good access to the Port of Naples, good restaurants, and a fairly short walk to the Centro Storico. The staff, however, was terrible. From check in to check... More 

Was this review helpful? Yes 2
PortHope
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at The Excelsior on the last portion of my 50th birthday trip. We were very happy with our selection. Our room had been obviously recently renovated and although not very large, very comfortable and welcoming with an unbeatable view of the harbour and the castle. The location, on the "lungomare" is exquisite and offers many options for food... More 

Was this review helpful? Yes 1
Coventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose the hotel for its location and views from the roof bar - both were excellent. However service was not the greatest - very slow service in the bar on both occasions that we visited. Hotel was also not as clean as you would expect from a five star with carpets on stars looking like they hadn't been hoovered... More 

Was this review helpful? Yes 2
Alexandria, Virginia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel one night. The hotel is very nicely located on the Mediterranean with spectacular views. My view from my room was outstanding. The hotel has some nice features, including large bathrooms, automatic alarm that turns on lights/opens shades, and free wifi. The wifi was very slow, however. The hotel is quiet overall. It's also located in an... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So far so good. The rooms are romantic and have an old Hollywood vibe to them. Celebrities like Clark Gable has stayed here and I imagine it looked very similar then. The staff isn't the staff at the front desk isn't most welcoming. It's beautiful but not 5 star worthy.

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I arrived at the hotel earlier than check in so had to store my luggage and kill some time. I wasn't offered a map or any suggestions of where I could go. When I was able to check in, I wasn't escorted to my room (as it states on the questionnaire in the room), I wasn't told where breakfast was... More 

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Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I've stayed in Westin and W hotels before, so I was looking forward to staying at another Starwoods hotel. However, the experience did not live up to my expectations and previous experiences at Starwoods hotels. I'll list some positives and then go into the reasons why I was disappointed. Positives: - Spacious, marble bathrooms, comfortable bathrobes and slippers - Housekeeping,... More 

Was this review helpful? Yes 1
Columbus, Ohio
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 4 weeks ago

If you are traveling to Naples as a tourist, I would give this hotel an overall rating of C-. First of all, if you are truly coming to Naples as a tourist … don't. There are so many better places to visit in Italy . Naples (the city) is very dirty with trash everywhere. Graffiti and crumbling buildings. Not sure... More 

Was this review helpful? Yes 2
Bucharest, Romania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The rooms are spacious, everything is spotless and the personnel - extremely helpful and nice. The view is amazing - I am speaking about the rooms that have windows toward the marina and the sea. Strongly recommended!

Was this review helpful? Yes 1
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