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Eurostars Hotel Excelsior

#20 of 187 Hotels in Naples
Certificate of Excellence
Via Partenope 48 | Lungomare Caracciolo, 80121 Naples, Italy (Formerly Hotel Excelsior)
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1 room 1 guest
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621 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
  • Italian first
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English first
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    (147)
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All months
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Was happy to be greeted by English speaking employees. I booked this room when the hotel was part of Starwwod and would normally be entitled to an upgrade but my upgrade request was denied. Location is right across from Castel dell'Ovo, which is a must see. Bed was great and bathroom was large with all necessary soaps and shampoos. Breakfast... More 

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel was in a great location. Near lots of restaurants, shops and cultural sites of interest. The hotel was very impressive with a grand entrance and stair way. There is a great roof top bar with great views over the marina which is a lovely sun trap. When we were there, not many people used the bar so we... More 

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Los Angeles, California
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

the rooms are beautiful the hotel itself gorgeous and the restaurant upstairs just soooo delicious and five star dining the head waiter with glasses was so attentive and he gave five star service the food quality was good but the front staff is rude and not very helpful. We felt safe and like we were staying in a five star... More 

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New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful stay at the Eurostars Hotel Excelsior. Arrived off the boat fro Stromboli without a place to stay, and was treated promptly by the front desk, who offered a special rate and were extremely friendly and helpful. The Superior room was purely stunning, with a bathroom made of Carrera marble. The service, rooftop restaurant and vibe around the... More 

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Naples, Campania, Italy
Level Contributor
71 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Today, in order to celebrate my parents dinner, we Decided to celebrate on the Terrace of the Hotel Excelsior Where they got married about 23 years ago. The service by Miss Teresa and Mister Alessandro Of The Staff Was Absolutely Magnificent! We Have Tasted Some Amazing Food, the best fish Carpaccio and Club Sandwich I have ever tasted Plus we... More 

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Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel should be a 5-star it is so good. The rooms were huge, staff was great, the most amazing views of Naples could be seen from the rooftop. Capri and Sorrento were quick ferry rides away, and amazing day trips. Only problem was the wifi, barely worked in the rooms at all but did work throughout the rest of... More 

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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here several times as it was previously affiliated with starwood and i booked it through starwood and would receive a lot of points, staying in a suite for 9 days. Upon arrival they said sorry we are no longer with starwood (no points) and we do not accept american express at this time. That's the card i used to... More 

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New York City
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

At the risk of bordering the inappropriate, let me point out that the first picture was taken when sitting on the throne. When again in your life will you be able to relieve yourself facing such a stunning view, or take a shower with the window wide open without r'the risk of peeping toms while you look at a volcano... More 

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Houston, Texas
Level Contributor
131 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location of this hotel is by far the best to stay in while visiting Naples. It is only a short drive anywhere you would want to go and felt much safer than other areas we have stayed. It has beautiful views and the hotel has so much old world glamour. Our stay was so mixed I think next time... More 

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Brussels, Belgium
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The location is perfect and the service great. Excelsior brings you the pleasure and the glamour of the old days with excellent views on the top roof. The nearby restaurants around the castle and the view of Capri make this hotel as one of the best located in Napoli.

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