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All 193 Naples hotels

Palazzo Caracciolo - M Gallery Collection

4.0 of 5 Hotel   |   Via Carbonara 112, 80139 Naples, Italy (Pendino)
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Ranked #12 of 193 hotels in Naples
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
423travellor Manchester, United Kingdom
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1,202 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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There are newer reviews for Palazzo Caracciolo - M Gallery Collection
See the most recent reviews
Manchester, United Kingdom
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It felt like not being welcome at all, however the hotel is nice, our room was cleaned and when we needed more soap , there was no problem and no delay and we just had it...We were not very happy with the breakfast , we left hungry...

Was this review helpful? Yes 2
Alicante, Spain
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Ok, I usually don't like design-like hotels, but here it was balanced and not at all pretentious. Room was clean, neat, simple and functional. They gave us a room far from the claustro due to a night event in the palazzo (something cultural in the city). We appreciated the detail specially the second night, when the party was at full... More

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Crawley, United Kingdom
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is very nice but spoiled by very poor customer service, we stayed as part of a cosmos tour. Breakfast the first day we stayed was a problem as they ran out of food, coffee even seats, you would think they would know how many people were staying at their hotel. We ate as a group the second evening,... More

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Philadelphia, PA
Top Contributor
302 reviews 302 reviews
110 hotel reviews
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was very good especially the doorman. I'm confused by the earlier review. The doorman ran across the street to help with our bags. We were upgraded to a deluxe room which very large and comfortable. Our first room was on the street side and the windows did not seem to close properly so there was lots of street... More

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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for 2 nights during our visit to Naples. Firstly, Naples has to be the craziest, busiest, potentially dangerous city I have visited, however this shouldn’t put you off visiting. Once you acclimatise to the city that surrounds you, you will discover Naples charm. The hotel is perfectly situated to explore the market area, which is... More

Was this review helpful? Yes 1
Aberdeen, United Kingdom
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 13, 2014 via mobile

We visited Naples in early June and stayed at Palazzo Caracciolo for 5 nights. We found the hotel very pleasant and agree with other reviews in that it was a haven away from the busy and sometimes chaotic streets of Naples. We did feel a bit uncomfortable walking in the streets around the hotel at night, however did not see... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 7, 2014

Just stayed here (June 2014) for 5 nights with a close friend. We had a fantastic room (342) and the hotel was in a great location. We spent days just walking around one of the most exciting cities I've been to. To be honest Naples is just a hidden gem, not that many tourists but amazing sites. We will return... More

Was this review helpful? Yes 4
Berkhamsted, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 5, 2014

I want start this review with some caveats. I did not do enough research about Naples itself and especially the area the hotel is in. My visit was as part of a holiday, so I wanted to wander around the local area. We were also upgraded to a suite which was massive - easily the biggest hotel room I've ever... More

Was this review helpful? Yes 1
Palazzo C, General Manager at Palazzo Caracciolo - M Gallery Collection, responded to this review

Dear Guest, thank you for your feedback regarding your stay with us. Unfortunately, the area around the hotel is not a problem we can solve. However, I am sure, our area is the best way to discover the historical and cultural beauties of Naples. With regard to our failings upon arrival and at our restaurant, it will be my concern... More

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Additional Information about Palazzo Caracciolo - M Gallery Collection

Address: Via Carbonara 112, 80139 Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples > Pendino
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palazzo Caracciolo - M Gallery Collection 4*
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples

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Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#2 Business Hotel in Naples #8 Romantic Hotel in Naples #8 Luxury Hotel in Naples #10 Family Hotel in Naples
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