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NH Napoli Ambassador

#71 of 187 Hotels in Naples
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Via Medina, 70 | San Giuseppe, City Centre, 80133 Naples, Italy (Formerly NH Ambassador)
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1 room 1 guest
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1,110 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eindhoven, The Netherlands
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

Good hotel in Napoli. Close to the old cittycenter, metro and the sea. You should get a room as high as possible: the view is beautiful. Breakfast is alright speciallly according to the usefully italian "piccolo colllazione". The beds are super.

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Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We went to Pompeii via Napoli so we stayed at Ambassador hotel. It is pretty much a basic hotel and it is quite dated indeed. Regardless, the room is big and we did have a very good night rest as the bed is comfortable and large. The view from our room is beautiful, we could see the seaport and a... More 

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Annie, thank you for taking the time to write about your experience on TripAdvisor, we appreciate your feedback. While we are glad to know that you enjoyed our services, as well as the beautiful view from our room, we are sorry to hear that the breakfast was not to your personal liking. We look forward to welcoming you again... More 

Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel is located near the pier so it is great in case you are heading to ischia, Capri or other island the room has a good size and is average clean. Bathroom is nice and spacious the staff are the breakfast has the biggest variety I found in Italian hotels though it's not located in a nice neighbourhood I... More 

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Anatrip85, thank you for taking the time to write about your experience at Nh Ambassador on Tripadvisor. We are so pleased to see that you enjoyed your time at the hotel and we do hope to welcome you back when you are next in Naples. Kind regards, Gennaro Robustelli per Israel Navarro More 

London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed one night at this hotel before catching the ferry to Capri. It was in walking distance from the port and our room had good views. Our room was in need of some tlc (it didn't look like the pictures at all), and I didn't find the person behind the desk very welcoming. Breakfast and service was poor. It... More 

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Ashley, thank you for your review about your stay in Naples at Nh Ambassador. We are pleased to know that you have found a good hotel position and that you liked the beautiful view from our hotel. Thank you for your remarks, we are working on it with our managers to improve our services and standards. Whising to see... More 

Hannover, Germany
1 review
5 of 5 stars Reviewed 2 weeks ago

2nd time i've been there. Rooms were clean, big and with a really great view. Reception was very friendly and helpfull. Breakfast was ok (completly the same as in 2014). 5 minutes to the harbour (ferrys to capri, ischia, sorrento.....). Supermarktes are also nearby (2-3 minutes). Would book again.

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Guest, thank you for your 5 star review! We are thrilled to know that you had a very nice stay at Nh Ambassador in Naples. Thank you for taking the time to share your experience. Kind regards, Gennaro Robustelli per Israel Navarro More 

Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For being a NH-hotel this one is a bit run down. Carpets needs to be changed, bits of colour was missing and there was plenty of rust in the bath room. The best part of this hotel is the great view over Naples. The rooms are situated on the top floors of this 33 storey building. The location is perfect... More 

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Dan, first of all thank you for staying at Nh Ambassador for your stay in Naples and for sharing your experience on Tripadvisor. We are glad that you appreciate our location and free wifi available in the hotel. We took good note of all your remarks, and we are working on it with our managers to improve our services... More 

Dublin, Ireland
1 review
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I stayed here for a week (13.07.15-20.07.15), we opted for a room with a view and also had breakfast included. Our room had a superb view of the castle and harbour :) It was spotlessly clean (our room was cleaned daily) and comfortable. The air conditioning was very welcome after a day of sightseeing in the blistering... More 

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Teddy thanks from all the Nh Ambassador staff for your really nice review on TripAdvisor and for sharing your experience. It was a pleasure to help you exploring our beautiful city and its hidden places and we are very happy you had an amazing experience. We really hope to have the chance to welcoming you again in Naples. Kind... More 

Rome, Italy
Level Contributor
84 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is a difficult review , because I had a reservation with is hotel for one night wich I can cancel free of charge till 4 Pm on the day of arrival, and so I arrived at noon at the hotel looking if my room was available ! Ok I know check in is at 2 Pm so I know... More 

Was this review helpful? Yes 1
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Anguilla, first of all we apologize for what happened, we are deeply sorry. We will share your negative experience with reception staff. It is our responsibility to ensure that it cannot happen again. Best Regards, Gennaro Robustelli per Israel Navarro More 

Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 26, 2015

Stayed here for a couple days while in Napoli. While its a decent hotel, its pretty old a run down, this is to be expected to a point in Italy but when we took our first shower there was a massive leak through the bottom and the floor became drenched in water. They rectified the situation and moved us to... More 

Was this review helpful? Yes 1
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Paul, thank you very much for choosing Nh Ambassador for your stay in Naples and for sharing your feedback on Tripadvisor. We are happy to hear that you liked our breakfast and we appreciated your kinds words about great view from our room. Please accept our apologies for any inconvenience caused. Kind regards, Gennaro Robustelli per Israel Navarro More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 24, 2015

Stayed here for two nights. The room was the biggest we had during our trip to italy. Great view of the port and castle. The hallway had a nice view of Vesuvius. Breakfast was incredible. Great selection, but get there early. We were early one day and had a nice breakfast, the second day we slept in and the choices... More 

Was this review helpful? Yes 1
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Guest, first of all thank you for staying at the Nh Ambassador for your stay in Naples and for sharing your experience on Tripadvisor. We are glad you appreciated our services and facilities. Looking forward to welcome you again in Naples, Kind regards. Gennaro Robustelli per Israel Navarro More 

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