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NH Napoli Ambassador

#74 of 187 Hotels in Naples
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Via Medina, 70 | San Giuseppe, City Centre, 80133 Naples, Italy (Formerly NH Ambassador)
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Best prices for: 1 room 1 guest
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NH Napoli Ambassador
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NH Napoli Ambassador
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986 reviews from our community

Traveler rating
    292
    386
    218
    62
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
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  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (986)
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    (287)
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1 review
4 of 5 stars Reviewed 3 days ago NEW

I stayed in the NH for 3 nights during a conference. The rooms are comfortable and the business rooms are well equipped. Breakfast is also good, but the best part is the service. Staff is friendly and extremely helpful. Special thanks to Ana who took excellent care of having the room spotless!

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Andres, thank you for choosing the Nh Ambassador for your stay in Naples. We are glad you appreciated our services and facilities, especially for friendly and helpful staff in particular Anna. Thank you again for your compliments about our team and for taking the time to share your opinion here on TripAdvisor. Whising to see you again in Naples.... More 

Heemstede, Noord-Holland, Netherlands
Top Contributor
53 reviews 53 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel's greatest asset is its location. Quite comfortable just outside the old center, near two major underground stations, and just 5-10 min walking distance from Toledo shopping street or the San Chiara Monestry. The hotel itself is just a big boring tower and could do with a some renovation, but the rooms are still comfortable, nice and clean. And... More 

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Antoine, thank you for your review about your stay in Naples at Nh Ambassador. We are pleased to know that you have found comfortable, nice and clean room, as well as the hotel position and the beautiful view from our hotel. Referring to the elevator, we apologise for any inconvenience caused and we assure you that we will do... More 

Rochester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the first time I had been to Naples. The NH Ambassador Hotel was very good. Also in an excellent position for getting around the city, very central. All of the staff were very polite and helpful. I plan to go again and will stay here again.

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Guest, thank you for taking the time to review and share your experience at our hotel on Tripadvisor. We are happy to know that you enjoyed your stay at Nh Ambassador and your comments about our team members are truly appreciated and will be shared with them. We look forward to welcoming you back to Naples. Kind Regards, Gennaro... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I regularly stay in NH hotels but this was my first stay in Naples. The hotel is clean and the lobby area quite impressive. The hotel was full during my stay, 30 floors with half of the lifts broken down. It took an age to get anywhere. The card to open the hotel rooms regularly stopped working so you'd then... More 

Review collected in partnership with this hotel

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Elaine, thanks for your review about your stay with us in Naples. We are happy to know you have found the hotel clean and referring to the lifts, we would like to inform you that two of them were out of order for maintenance. Please accept our apologies for any inconvenience caused. Best regards, Gennaro Robustelli per Israel Navarro More 

Truro, United Kingdom
Top Contributor
150 reviews 150 reviews
57 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 1 week ago

Here on business for a couple of nights. My room (on 17th floor - although room floors start at the 16th) had a very good view, although seaward facing rooms would be even better I guess. Rooms have free wifi, and are spacious and modern. My room, though, probably needed a little TLC. During my visit 2 of the 4... More 

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Guest, thank you for choosing the Nh Ambassador for your stay in Naples and moreover for sharing your experience. We are proud that you like our breakfast, our spacious and modern rooms with free wifi and stunning view that you see from the window of it. In reference to the lifts, we would like to inform you that two... More 

Prague, Czech Republic
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good location, sympathic people on reception, nice and abundant breakfest, little bit noisy. Good service, spacious room, wi-fi free in the room. Very close to more important monuments in the city center.

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Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Katerina, thank you for your kind review on Tripadvisor. We are happy to know that you appreciated our helpful and professional staff, our breakfast and our spacious room. Hope to greet you again in Naples, Best regards Gennaro Robustelli per Israel Navarro More 

Carnac, France
Top Contributor
229 reviews 229 reviews
68 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel rooms are located from the 16th floor and up.All bedrooms offer nice overview of Naples . Yet ,I am usually expecting better quality amenities with the NH group of hotels.Lobby is comfortable and allow to admire a wall painted fresco of the Napolitan bay. At breakfast on the first floor,enjoy the excellent "croissants". Restaurant used for dinner is very... More 

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear GuyCarnac, thank you very much for taking some time to review our hotel. We are glad you appreciated our services and facilities. Hope to see you soon in Naples. Kind regards, Gennaro Robustelli per Israel Navarro More 

New Orleans, Louisiana
1 review
4 of 5 stars Reviewed 4 weeks ago

As expected met all expectations - front desk tho was very accommodating and helpful although thin ; there is no bellboy to help with luggage and breakfast was ok. Can be crowded if you coincide with a group - just have to be patient as

Review collected in partnership with this hotel

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Management response:

Dear Guest, thank you very much for your kind review. We are glad you appreciated our services and facilities. Hope to greet you again in Naples at Nh Ambassador Kind regards Gennaro Robustelli per Israel Navarro More 

South Suburban Chicago
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 16, 2015

This hotel facility was very nice. The staff was very friendly, helpful, and had a good command of the English language. There is a restaurant is located on the second floor; and the food was fresh and very tasty. They have two elaborate espresso coffee making machines available to make your cup of Java just the way you want it.... More 

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear guest, thank you very much for your kind review. We are glad you appreciated our services and facilities. Hope to find you again in one of our hotels. Kind regards Gennaro Robustelli per Israel Navarro More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2015

We really loved this hotel in Naples. It was clean, breakfast was awesome with a ton of variety. Staff was very friendly and helpful. Rate was decent, could have got a much cheaper deal, but this was an actual hotel where you heard nothing and could sleep at night. Not ever returning to Naples, but like the hotel

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

DearThomas, thank you very much for taking some time to review our hotel. It is always nice to receive a good score like the one you gave us. We are glad you appreciated our services and facilities. We hope to greet you again in Naples at Nh Ambassador Kind regards Gennaro Robustelli per Israel Navarro More 

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