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NH Napoli Ambassador

#74 of 187 Hotels in Naples
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Via Medina, 70 | San Giuseppe, City Centre, 80133 Naples, Italy (Formerly NH Ambassador)
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1,024 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
128 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Shabby, threadbare chairs, stained carpets, slippery baths with no mat, rubbish wifi, long queues at the coffee machine at breakfast, €25 per night parking. It's always an expensive and quite honestly bad experience to stay in these hotels. Premier Inns in the UK are far superior. These hotels are all in need of modernisation or demolition.

Was this review helpful? Yes 2
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Guest, thank you very much for sharing your review. Best regards, Gennaro Robustelli per Israel Navarro More 

Dubai, United Arab Emirates
Level Contributor
1 review
4 of 5 stars Reviewed 2 weeks ago

Good hotel. Didnt get the bed specification what i booked online, however the lady at the reception was kind enough to help us. We finally got ourselves upgraded (although it cost us slightly more). The view from the 30th floor was just too amazing to be true.Spectacular is the word. Could see the entire city from there. Mount Vesuvius was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Javed, thank you very much for sharing your experience at Nh Ambassador Napoli. We really appreciated your comment for our kind reception staff and for our services and facilities. We look forward to welcoming you again in Naples. Kind regards, Gennaro Robustelli per Israel Navarro More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A classic hotel in the heart of Naples, close to via Toledo, metro (don't lose an opportunity to use it) and the seaport. Of course the higher floor you stay the better. You'll see from your room window how beautiful Naples is. Not sure this hotel is the best one but anyway the price is very attractive.

Was this review helpful? Yes 1
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Inessa, thank you very much for taking some time to review our hotel. We are pleased to know that you have found a good hotel position and that you enjoyed the view from your room. Whising to see you again in Naples. Kind regards, Gennaro Robustelli per Israel Navarro More 

Manchester, United Kingdom
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a really good hotel in a wonderful location for transport, buses, trains and taxis just outside the doors. We had a top floor room with a fabulous view of the city and the sea with all cruise ships in and out of the port,really good to watch. The rooms are big with excellent amenaties great soaps great shampoo... More 

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Guest, we are delight to read your positive review regarding your stay and thank you for sharing it on Tripadvisor. It is always nice to riceive a good score like the one you gave us. We are happy that the stay with us has been satisfactory. Thank you for highlight our strategic position near of all point of interest,... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in the hotel during our recent Italian holiday. Had some amazing service by Carmen and other staff at the reception who did everything to make our trip memorable. We enjoyed the beautiful view and the spacious room on the 28th floor. The location was also convenient to wak to the pier or shop. Thank you all. A feedback... More 

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Farah, first of all thank you for staying at the Nh Ambassador for your stay in Naples and for sharing your experience on Tripadvisor. Thank you for your compliments about our reception staff. We are glad you appreciated our services and facilities. In reference to the lifts, two of them were out of order for maintenance, however we assure... More 

Frankfurt, Germany
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I Had the chance to visit this hotel some years ago, see pictures!! tipp: for extra 50 or 60 euro if i am not wrong they can upgrate you to a huge nice cosy suite. Other tipp: listen to Ludovico Einaudy -fly, it matches with the "painting"

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Guest, thank you very much for choosing Nh Ambassador for your stay in Naples and for sharing your experience on Tripadvisor. Thanks for having remembered of us a few years later. Looking forward to welcome you again, Kind regards, Gennaro Robustelli per Israel Navarro More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 5 weeks ago

The room we had in the Ambassador was rather jaded & old-fashioned looking but comfortable. It had all amenities required for a short stay ... comfy bed, nice bathroom, wifi, mini-bar & great view. The furnishings had seen better days and could have used a bit of tlc ... or an entire refit. Dated interior aside, the staff were all... More 

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Jackal211, thank you for your review and for saying you would recommend us, wich is much appreciated! We are so pleased to hear that you enjoyed your stay with us, and found our location and facilities suitable to your needs. Thank you for your compliments about our friendly and very helpful staff. We hope to welcoming you again, Kind... More 

Edinburgh, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 weeks ago

We had a superior room for our 4 night stay and quickly wondered to ourselves what a standard room would have been like. A number of things let it down : 1. The shower screen had a large gap at the base beside the wall resulting in the floor being flooded each time the shower was used and the tile... More 

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Graham E, thank you for sharing your review, it is nice to hear that you had found lots of choice at breakfast and good wifi. We are very sorry to find you had been severely disappointed by your room and I would like to ask you to contact me directly to i.navarroatienza@nh-hotels.com in order to have more information about... More 

1 review
4 of 5 stars Reviewed May 21, 2015

I stayed in the NH for 3 nights during a conference. The rooms are comfortable and the business rooms are well equipped. Breakfast is also good, but the best part is the service. Staff is friendly and extremely helpful. Special thanks to Ana who took excellent care of having the room spotless!

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Andres, thank you for choosing the Nh Ambassador for your stay in Naples. We are glad you appreciated our services and facilities, especially for friendly and helpful staff in particular Anna. Thank you again for your compliments about our team and for taking the time to share your opinion here on TripAdvisor. Whising to see you again in Naples.... More 

Heemstede, Noord-Holland, Netherlands
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 20, 2015

This hotel's greatest asset is its location. Quite comfortable just outside the old center, near two major underground stations, and just 5-10 min walking distance from Toledo shopping street or the San Chiara Monestry. The hotel itself is just a big boring tower and could do with a some renovation, but the rooms are still comfortable, nice and clean. And... More 

Was this review helpful? Yes
Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

Dear Antoine, thank you for your review about your stay in Naples at Nh Ambassador. We are pleased to know that you have found comfortable, nice and clean room, as well as the hotel position and the beautiful view from our hotel. Referring to the elevator, we apologise for any inconvenience caused and we assure you that we will do... More 

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