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NH Napoli Ambassador

#65 of 187 Hotels in Naples
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Via Medina, 70 | San Giuseppe, City Centre, 80133 Naples, Italy (Formerly NH Ambassador)
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NH Napoli Ambassador
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69%
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KEY AMENITIES
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
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    1,072 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (46)
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    Melbourne, Australia
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    2 of 5 stars Reviewed 1 week ago

    Stayed here for a couple days while in Napoli. While its a decent hotel, its pretty old a run down, this is to be expected to a point in Italy but when we took our first shower there was a massive leak through the bottom and the floor became drenched in water. They rectified the situation and moved us to... More 

    Was this review helpful? Yes 1
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Paul, thank you very much for choosing Nh Ambassador for your stay in Naples and for sharing your feedback on Tripadvisor. We are happy to hear that you liked our breakfast and we appreciated your kinds words about great view from our room. Please accept our apologies for any inconvenience caused. Kind regards, Gennaro Robustelli per Israel Navarro More 

    Level Contributor
    6 reviews
    3 hotel reviews
    4 of 5 stars Reviewed 1 week ago

    Stayed here for two nights. The room was the biggest we had during our trip to italy. Great view of the port and castle. The hallway had a nice view of Vesuvius. Breakfast was incredible. Great selection, but get there early. We were early one day and had a nice breakfast, the second day we slept in and the choices... More 

    Was this review helpful? Yes 1
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Guest, first of all thank you for staying at the Nh Ambassador for your stay in Naples and for sharing your experience on Tripadvisor. We are glad you appreciated our services and facilities. Looking forward to welcome you again in Naples, Kind regards. Gennaro Robustelli per Israel Navarro More 

    Catania, Italy
    Level Contributor
    57 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    It's a beautiful hotel, really in the center of the town a few step away from Piazza del Plebiscito, via Toledo, Stazione Marittima harbour. It is located in a tall edifice (30 floors) much higher than the surroundings, allowing the guest to have a stunning view of Naples. Personnel is kind and breakfast offers a wide choice of food. Maybe... More 

    Was this review helpful? Yes 1
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Alessandro, thank you very much for choosing Nh Ambassador for your stay in Naples and for sharing your feedback on Tripadvisor. We are happy to hear that you liked our breakfast and we appreciated your kinds words about stunning view and for our kind staff. Kind regards, Gennaro Robustelli per Israel Navarro More 

    Rome, Italy
    Level Contributor
    8 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    Roberto was rude during our check-in and check-out process. Also asking him any sort of question was a mistake of mine. He will brush you off and be short with you. Perhaps it's because I didn't speak Italia. I would avoid getting any customer service from him. You'll just get served whole lotta attitude. Let someone else go before you... More 

    Was this review helpful? Yes 1
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Guest, thank you for taking the time to review your recent stay with us. It's great to hear from you that you enjoyed our delicious breakfast and that you liked our clean, spacious and modern room on the 30th floor of the hotel. We would like to apologize for the treatment you received from one of our employees. Thank... More 

    Adelaide, Australia
    1 review
    5 of 5 stars Reviewed 4 weeks ago

    When we first arrived at the hotel our agent had made a slight mistake with the booked in dates. At first it looked as if there was going to be a problem but Mario at the reception desk sorted it out with ease and we ended up with a great room on the top floor with unparalleled views of the... More 

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Martin, thank you very much for choosing Nh Ambassador and for sharing your opinion on Tripadvisor. We are pleased that you were impressed for room size, as well as its amenities and for our kind and helpful reception staff. We look forward to welcoming you again in Naples. Kind regards, Gennaro Robustelli per Israel Navarro More 

    Barcelona, Spain
    Level Contributor
    43 reviews
    26 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    When I saw the nh Ambassador I chose it right away because I knew that the room would have a great view. And I wasn't wrong. I asked for a high floor and I got it.. 20th looking at the Castle. It's centrally located to everything historic and to all the fine dining too. The Hotel staff were so nice.... More 

    Was this review helpful? Yes
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Thomas, thank you for taking the time to write this review. We are happy to hear that you enjoyed your stay with us and also we appreciate your notes on the staff. Thank you for choosing to stay with Nh Ambassador and we hope to have the pleasure of welcoming you back in the future. Kind regards, Gennaro Robustelli... More 

    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 4 weeks ago

    We stayed at this hotel for 5 nights and found the service at the front desk to be exceptional. They accommodated all of our requests and helped us with our tour bus pick ups and our confirmation of our hotel in Rome. The breakfast was extensive with hot and cold items, including meats, cheeses, fruit, and pastries. The bathroom was... More 

    Was this review helpful? Yes
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Susan, thank you very much for sharing your experience at Nh Ambassador Napoli. We really appreciated your comment for our reception staff and for our services and facilities. We look forward to welcoming you again in Naples. Kind regards, Gennaro Robustelli per Israel Navarro http://www.tripadvisor.it/ShowUserReviews-g187785-d1211010-r280830525-NH_Napoli_Ambassador-Naples_Province_of_Naples_Campania.html# More 

    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    2 of 5 stars Reviewed 4 weeks ago via mobile

    Stayed here on the final night of our honeymoon thinking we could have one final relaxing night before we leave at 4:30am the next morning. My wife wanted to take a bath and the water came out brown with chunks of dirt in it, so we had to get maintenance to come and fix the issue. We were not offered... More 

    Was this review helpful? Yes 1
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Guest, thank you for taking the time to share your opinion on TripAdvisor. We apologize, sincerely and deeply, our team is already aware about your complaints during your stay and of course, we took good note of all your remarks, and we are working on it with our managers to improve our services and standards. We hope that you... More 

    London, United Kingdom
    Level Contributor
    10 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    3 of 5 stars Reviewed June 29, 2015

    hotel was clean. close to the Marina but not so much to the shopping places. they had a ad for free upgrade, we asked they upgraded so it was night. during check in the hotel employee was not friendly. there is a garage next to the hotel but closed on Sundays, not open all the time, so if you have... More 

    Was this review helpful? Yes 1
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Guest, thank you for sharing your review on Tripadvisor. We are happy to know you have found the hotel clean and referring to the employee please accept our apologies. Whising to see you again in Naples at Nh Ambassador. Best regards, Gennaro Robustelli per Israel Navarro More 

    Level Contributor
    128 reviews
    85 hotel reviews
    common_n_hotel_reviews_1bd8 43 helpful votes
    3 of 5 stars Reviewed June 17, 2015

    Shabby, threadbare chairs, stained carpets, slippery baths with no mat, rubbish wifi, long queues at the coffee machine at breakfast, €25 per night parking. It's always an expensive and quite honestly bad experience to stay in these hotels. Premier Inns in the UK are far superior. These hotels are all in need of modernisation or demolition.

    Was this review helpful? Yes 2
    Gennaro410, Front desk agent at NH Napoli Ambassador, responded to this review

    Dear Guest, thank you very much for sharing your review. Best regards, Gennaro Robustelli per Israel Navarro More 

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