This Hotel has no dining room, no bar,no lounge except a few chairs etc. in the reception area. The outside swimming pool was empty and partly full of rubbish. We ate in the 5 star Hotel nearby, part of the Group. The food was very very basic and the staff were not welcoming. They were obviously not prepared for Groups... more

We booked through the easyjet website - which only showed views from the 5* hotel on the same site. The hotel is situated on a park - the grounds are beautifully manicured. The 5* hotel is located at the cliff/sea end of the site, whilst the Residenza is based near the entrance by the road. I understand that the rooms... more

The rudest staff, the filthiest public areas, breakfast in a country with the most wonderful produce was tinned fruit cocktail, plastic ham, plastic cheese and even poor coffee, in italy!!! Food left overs were left in the lift area for 3 days. Yuk This was the most miserable 5 days of holiday we have ever spent. we were supposed to... more

Under no circumstances should you bother staying at this hotel. The 'Lifeguard' has to be one of the rudest people I have ever met on my travels. The lack of facilities is astonishing - restaurant was only open for breakfast - no food available after 10 a.m. The staff on reception did nothing to promote tourism in Sorrento and were... more

My wife and I had to be transferred here when our original hotel (La Terrazza in Sorrento) cancelled our booking at the last minute due to structural problems. Initially we were unhappy with the room we were given (dark, no view) but we got transferred eventually after 4 days to a garden view room and decided to stay longer. The... more

Stayed at the hotel for 3 days and overall it was above average. Room was clean, breakfast was good and good location. However, the beauty of this hotel is it's location on the property of another hotel - Hotel Parco dei Principi (PDP). We found out about this gem on the last day of our stay. PDP had an amazing... more

good value for money staff very friendly and helpfull ,set in great gardens, rooms clean, towels and bedding changed daily. we stayed for two weeks ,we found very little to complain about more

We stayed at La Residensa for 4 nights in June as a base for sightseeing. We enjoyed our stay. The hotel was a good standard and the staff helpful. Breakfast was good, though we didn't eat dinner there.I had read some previous reviews but did not agree with many of the criticisms. The hotel was a 20minute walk from the... more

I was apprehensive about staying in this hotel, having read some of the reviews before I left. Unfortunately these reviews are pretty accurate. I cannot understand how this hotel achieved 4 star status, in my opinion it is a two star hotel. Our biggest problem was the fact that this hotel is on the grounds of a five star sister... more