Recently stayed for one week. Thoroughly enjoyed our time there. As previously mentioned, and it is worth repeating, the hotel is on a hill (which is walkable - but it's not particularly enjoyable in the heat) but this is absolutely no consideration as the bus runs so frequently, and it is no trouble for an extra trip to be put...
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We stayed at this hotel on a 4 night break from 25th-29th May 2012 and it was what we wanted a very relaxing stay. As it was our first time to Italy was not sure on what to expect but this hotel lived up to everything that it said, Yes the hotel was up a very steep hill but with...
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Dear alexandra l,
Thank you for booking your stay with us and for the very kind review.
I would like to apologise in the name of the Staff member that appeared cold and unhelpful, I will try my best in order to ensure that will not happen again.
I hope to have the chance to welcome you again to our...
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We stayed at the hotel last week (w/c 14th May)to celebrate our 25th Wedding anniversary. I can honestly say that we could not have had better service from any of the staff. Nello and Guiseppe were especially outstanding. The standard of the restaurant was excellent. The view from our room of the bay of Naples and Vesuvius could not have...
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Dear Rosemary M,
Thank you very much for your kind review and for the compliments
It has been a pleasure to serve You for your 25th Anniversairy.
We hope to have the chance to welcome you again in Sorrento and at Gran Paradiso in the future.
Yours sincerely,
Alberto
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We stayed here from the 7th-14 th of May 2012 & would definitely recommend it! We stayed in room 204 and the view from our balcony was spectacular. The sunsets took our breath away!
Our room wasn't amazing for a four star hotel but it was comfortable and spotlessly clean as was the whole hotel. Although the hotels location is...
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Dear Julie P,
Thank you very much for taking the time to write a review on tripadvisor.com and for posting such nice pictures of the view and the swimmingpool of our hotel.
I would like to tell you that we have started a refurbishment program for all rooms, so step by step we will continue to renew the rooms and...
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We went there for one week last summer. We bought a package holiday (which sea views) - unfortunately we were the only room that didn't get a balcony!
We felt we were being treated differently because we were part of a package holiday specially because of the owners responses to some of the reviews on tripadvisor.
Some details about the...
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Dear Maite_AT,
I thank you for the compliments in the review.
I would like to say that you have a very good memory in order to write a review one year later your stay.
Unfortunately we cannot satisfy all the Guests, even if we try hard.
Please accept our apologies, if the room did not suit your expectations, the pool...
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This hotel is located on a hillside with fantastic views across the bay to Vesuvius and over the rooftops of Sorrento to Capri. We saw some fantastic sunsets over Capri from our terrace (room 205). The room was spacious, clean and comfortable. The free hotel bus was very reliable and ran into Sorrento rail and bus station on an almost...
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Dear Mrs/Mr whitcop,
Thank you SO much for your kind review and for having the time to share your point of view.
It has been a pleasure to serve you.
I hope to have the chance to welcome you again to Sorrento in the future.
Yours sincerely,
Alberto
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Myself and my partner spent 7 nights here in April/May (we were so lucky with the weather, mid 20s every day!) and I can only reiterate what other people have said about the views this hotel offers, especially from the lovely pool area which was always clean and tidy. Don't let its location on a hillside put you off as...
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Dear Mrs/Mr C J,
Thank you for posting a review on tripadvisor.
I hope to have the chance to welcome you again to our hotel, maybe in a room with a larger bathroom, as next year we will continue to renew our standards.
We will keep your suggestions in mind for the season.
Have a nice day,
Alberto
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With one or two notable exceptions (housekeeping brilliant), the attitude was everything was just too much trouble. The food was excellent, the service lacklustre and pretentious. The interior is dated, the artwork disturbing. There is no music, no entertainment, no internet, no TV, no flowers. Nothing. Nada. Zilch. Ordinarily I'd love this fact but it made the hotel feel austere...
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Dear Mrs/Mr Angi E,
thank you for your kind review on tripadvisor.com.
I have to say that not always is possible to have positive reviews, sometimes we have Guests that come for an holiday not to be relaxed, but to play ping pong all day.
Everyday we do give to all Guests the ping pong balls, that are lost in...
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We have just returned today from a five day stay at the hotel and we had a wonderful time. We were celebrating two 60th Birthdays and we arrived, a day late due to a flight cancellation to find ourselves upgraded to two lovely spacious rooms with the most amazing views plus two complimentary bottles of champagne. Thank you Alberto.
Sorrento...
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Dear Mrs and Mr Crompton,
Dear Mrs and Mr Harvey,
I am glad that you have enjoied your 60th birthday with us.
I hope to have the chance to welcome you again to our hotel or in Sorrento!
With my warmest regards from a very sunny Sorrento!
Alberto
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we couldn't have done better for a vacation!!!
My friends and I have stayed almost 10 days at Art Hotel Gran Paradiso. It carries his name with perfection GRAN PARADISO!
we were impressed with the hospitality of the complete team from the door to houskeeping, everybody was caring and very friendly.
The rooms are clean and spacious with a breathtaking...
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Reviewed May 10, 2011
Dear Elisabeth94,
Thank you So much for coming again to Gran Paradiso and also for such a nice review!
I hope you enjoyed the new art works and the new rooms.
I hope to have the possibility to welcome you again to our hotel.
Have a nice day,
Alberto
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