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All 97 Sorrento hotels

Hilton Sorrento Palace

4.0 of 5 Hotel   |   Via S. Antonio 13, 80067 Sorrento, Italy
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Ranked #35 of 97 hotels in Sorrento
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
gonezen Chicago
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1,355 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

The rooms are below average. The bathroom was eeh and dirty. The room we stayed in suppose to have a view to the mountains, please don't be fooled, it is actually facing a natural stone wall terrible view, when I went to down to talk to the front desk, he lied to me by saying that they are fully booked!... More

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Top Contributor
56 reviews 56 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here three nights recently and greatly enjoyed it. We were upgraded (HHGold) to a very large high floor room with a terrace and spectacular view of Vesuvius and the Bay of Naples. The lounge breakfast was very complete, service was friendly and prompt. Enjoyed a nice stroll through the hotel garden filled with olive, orange and lemon trees. Too... More

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3 reviews 3 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This place is shockingly bad for service - it is in a great location but let down by terrible management and staff. Nothing works as it should - no tea coffee in the rooms, no robes, a room safe inside the minibar on wheels and not tied down!! Air conditioning that only heated the room in 23o C weather. Charged... More

Review collected in partnership with Hilton Hotels & Resorts

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5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our stay at this hotel was a wonderful experience and was an added bonus to our enjoyment of Sorrento! Every member of the staff treated us like we were the only guests at the hotel and they met every need. Although not a requirement for us to be satisfied, the entire staff was proficient in English. The actual room was... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel as part of a conference plus a couple of extra days and enjoyed it, primarily due to the great service. It is located about 10 minutes walk from the central piazza and has good facilities but the friendly and helpful staff really made it for us. The best service I can recall in a major... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

As we visited Sorrento in March I chose this hotel for its indoor pool. I was glad I did partly due to wet weather and the fact the pool was large, quiet and very clean. The outdoor pool was looking lovely for those of yup travelling this summer. The hotel was large, clean and slightly impersonal which we like. The... More

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Senior Contributor
24 reviews 24 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While I can't say it's an awful hotel, there isn't much charm to be had here. It is very geared toward the businessman on holiday with family and for the money I'd really suggest trying other places. Small rooms all packed tightly together and no ambience t be had - you could be in any town in the world and... More

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Novato, California
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The property is located up above the city of Sorrento, with gorgeous views of the Bay of Naples, the city of Sorrento and Mt. Vesuvius off in the distance. While not facing west the sunset views are beautiful. Large, modern rooms with huge bathrooms and beds. Simple wonderful! Although I didn't use the pools or gym based on the hotel... More

Was this review helpful? Yes 4
Laredo, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

First this review is about 8 months late. We stayed is the middle of July. I stayed in a quadruple garden view with my husband, daughter and son. The room was a good size for all four of us. As a diamond member we had access to the executive lounge. The food and service in the executive lounge was ok,... More

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Marietta, Georgia
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here in late February 2014, this was the first stop on a 2 week tour of Italy for my husband's 40th birthday and we were at the Hilton for 3 nights. Check-in was quick and easy and I liked Hans very much. We had had a very bad travel day through Naples and I was a little concerned... More

Was this review helpful? Yes 4

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Additional Information about Hilton Sorrento Palace

Also Known As:
Hilton Sorrento Palace Hotel
Hilton Sorrento Palace Hotel Sorrento
Hilton International Sorrento
Sorrento Palace
Hilton Sorrento
Sorrento Hilton
Address: Via S. Antonio 13, 80067 Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sorrento
#23 Family Hotel in Sorrento
#26 Luxury Hotel in Sorrento
#30 Romantic Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Sorrento Palace 4*
Official Description (provided by the hotel):
The Hilton Sorrento Palace combines contemporary design with Mediterranean warmth, with a beautiful panorama over the bay of Naples.Deluxe room, Executive rooms and suites, restaurants, six connecting outdoor pools and one indoor pool, tennis court and fitness room are all at your disposal. Our Kids Club, open from June to September, welcomes children from 3 to 12 years old and allows parents to enjoy a little peace and quiet around the swimming pool and in the Sorrento Lounge and Bar. ... more   less 
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