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Hotel Neptuno

Paseo de Neptuno, 2, 46011 Valencia, Spain
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Hotel Neptuno
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Ranked #36 of 100 Hotels in Valencia
A recent review
4 of 5 stars reviewed 3 weeks ago
wilbertino Essex
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251 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Essex
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we had a weekend as a family of 4 in this hotel recently, we were in Valencia to watch GB play hockey. The hotel is beautiful, stylish, rooms lovely not that big but still lovely and modern with a well equipped bathroom. The hotel is in a great location on the beach and near to lots of lovely places to... More 

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Neptuno2, Community Manager at Hotel Neptuno, responded to this review

Dear guest, Thank you very much for sharing your opinión with us. We are glad that you and your family have enjoyed your holiday that much. We wish that you come back in the future. Best regards from all our staff! More 

Wilmslow, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 23, 2015

Stayed here for a long weekend in June. Modern and spacious, plus got a perfect beach view from our room. The room itself was more than adequate and the bar was good value considering you were virtually on the sea front. About €6 in a cab to the main town, although there's lots of restaurants and bars on the doorstep,... More 

Was this review helpful? Yes 1
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear Hayley J: Thank you very much for your kind opinion about our hotel. Our beach location is very much appreciated, especially those summer dates. Regarding to the sea view supplement. We would like to know which online travel agency (OTA) did you use to make the booking. Normally you can book online a room with sea view if it... More 

Yorkshire, United Kingdom
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 18, 2015

This was our second visit to Valencia - having stayed in the city previously. Loved the beach location, and the ease of getting into the city by the tram/underground or by reasonably priced taxis. We took a taxi from the airport (35 euro) reasonable for 4 of us - as we arrived in the evening and wanted to check-in and... More 

Was this review helpful? Yes 1
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear Caroline S: We would like to thank you for your time you have spent giving your opinion and information about our hotel. I am sure plenty of people will find our comment interesting and useful. It is very nice of you giving so much detailed information about our hotel facilities and services. It is hard to add something more.... More 

princesscancun09
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 17, 2015

The hotel is not 4* and very expensive for what you get. My friend is staying at the Gabbana and for the same amount we paid here you get a jacuzzi and sea view. The rooms are tiny and you can't swing a cat never mind move around. Most of the staff don't speak English so it can be difficult... More 

Was this review helpful? Yes 3
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear princesscancun09: Thank you very much for your opinion. We are very sorry that your expectation has not been met. Our establishment is a hotel, with official category of 4*. There are hotels at the same category in the city, that are cheaper, but they do not have the same services. We have rooms equipped with computer with free wifi... More 

Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 14, 2015

We stayed for 3 days at the Hotel Neptuno in a nice sea view room. Room and bath were clean and modern with a very appreciated welcome pack (fruit basket and wine). Staff always helpful and kind. Perfect sea location with lots of restaurants nearby. Taxis are cheap and just outside the hotel. Ideal for sea lovers who also like... More 

Was this review helpful? Yes 1
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear Giri72: Thank you very much for your nice words. We are always happy when our clients are satisfied with their stay in our hotel. We are trying to do our best and your opinion is the confirmation that we have managed it. We hope you can come and repeat your experience in the future. Kind regards, Hotel Neptuno Team More 

Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 7, 2015

Decent place to stay if you don't have any other options at the beach, rooms are very small, barely allows you to move in your room, except the sea view for very limited numbers of room nothing is as such great for stay at the Hotel. Average breakfast service, kitchen staff not so friendly. Rest of the staff was very... More 

Was this review helpful? Yes 1
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear Rahul H: Thank you very much for your opinion and we are really sorry that we have not fulfilled your expectation. We are confused because we are not very sure about your low punctuation. It is true that our room are not too big, but they accomplish with the standard mesures. Our hotel is a boutique hotel and its... More 

manchester
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 6, 2015

This hotel has an excellent location. The rooms are highly spec'd and wifi is free. The breakfasts are good (contintental as well as bacon, fried eggs etc). Carlos and his colleagues in the bar were really, really helfpful. Highly recommended.

Was this review helpful? Yes 1
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear giacomostoes: Thank you very much for you kind opinion. We are glad that you have liked our location, food and services. Thank you for recommending us to other clients. We hope having you soon as a guest again. Kind regards, Hotel Neptuno Team More 

Munich, Germany
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 6, 2015

This could be a really great hotel, to be widely recommended, but it has one major disadvantage: It is situated directly next to a lot of restaurants and that seems to draw a lot of night owls. Both nights we stayed there through the whole night there were people partying outside our window, and we are not talking about one... More 

Was this review helpful? Yes 1
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear StefanonHolidays: Thank you very much for your kind opinion about our hotel, restaurant and installations. We regret your bad experience with the noisy people otuside. The fact is, as you said, that we can not do much about it. Regarding to the transport to the city. There is also a bus which goes directly to the city center, so... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 1, 2015

We really liked this place. Great view from the roof top deck although there is no pool, there is a hot tub and comfortable loungers. The food here is exquisite and the service was really fantastic. Right on the beach and very good vibe from staff. Hotels were nice and quiet despite a lot of activity going on outside late... More 

Was this review helpful? Yes 1
Neptuno2, Director de Relaciones con Clientes at Hotel Neptuno, responded to this review

Dear foodgurugirl: Thank you very much for your kind opinion. We are really happy that you have enjoyed your stay with us. It would be nice having a swimming pool, but there is no space for it . I would like to inform you, that in one month the new Beach club will be opened just opposite of the hotel... More 

Hong Kong, China
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

We were a group of 9 for a bachelor party... Rooms are moderns, spacious and clean. We had some problems with room keys, but I have to admit that we are not guiltless. We enjoy the Turkish bath and jacuzzi. Definitely a positive experience thanks also to the perfect location. The staff was mostly helpful and friendly. Definitely a place... More 

Was this review helpful? Yes
Neptuno2, Community Manager at Hotel Neptuno, responded to this review

Thank you very much for sharing your kind opinion. We are glad to know that you've enjoyed you stay with us and also that you liked the hotel. Best regards from all our staff! More 

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