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Ayre Hotel Astoria Palace

#29 of 101 Hotels in Valencia
Certificate of Excellence
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Plaza de Rodrigo Botet 5, 46002 Valencia, Spain (Formerly Astoria Palace Hotel)
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1 room 1 adult
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Ayre Hotel Astoria Palace
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1,299 Reviews from our TripAdvisor Community

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Cardiff, United Kingdom
Level Contributor
155 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed 1 week ago

First Impressions The location of this hotel is ideal for exploring Valencia, it is situated between the old & new parts of the city in a quiet area. Although the hotel is old in appearance you are within walking distance of public transport links and the staff are very friendly and they provide a first class service. I arrived a... More 

Helpful?
2 Thank thehungrybutcher
Bristol
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was in a great area, very central. No parking but they directed us to a parking garage nearby (did charge 20 euros per day though). The reception staff were lovely and the room very quiet with its own seating area and a second door keeping the noise at bay. We had free cocktails provided by the bar, which... More 

Helpful?
1 Thank LenaCW
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear LenaCW Thank you very much for such a good feedback. Your complete review about our facilities, location and services will certainly help many future guests to make the right decision when booking their hotel for their stay in our city. We're really happy you found our hotel nearly perfect and that we helped make your stay in Valencia a... More 

MCR
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely clean, stylish and modern hotel. Spacious, well furnished and comfortable room overlooking the square. Unfortunately there was a rather pungent odour from the bathroom, I think it was from the drains. I reported it to reception and they sorted it by the time I returned, however it was starting to return a couple of days later. Plenty of food... More 

Helpful?
2 Thank KarenbMcr
Ayre Hoteles A, Socal Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear KarenbMcr We thank you so much for choosing us during your stay in Valencia. We are glad about your comment. One of our main values, is to provide our Customers with happy experiences. We hope to see you in your next visit to Valencia. Please, don´t hesitate to contact with me for any further information socialmedia.astoria@ayrehoteles.com Sincerely yours Maria... More 

Stoke-on-Trent, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

Overall hotel well appointed excellent location, clean and tidy. However disapointed in hotel matinence had a blocked toilet for the whole weekend despite reporting the problem on four occasions, this marred our experience, it was highly embarrassing? Drinks in the hotel were a bit pricey compared to the local area, €9 for G&T €6 in bar out side hotel area,... More 

Helpful?
Thank Rob B
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear Rob B Thank you for taking the time to tell us about your stay at Hotel Ayre Astoria Palace. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and please rest assured that we are taking the appropriate measures to check... More 

Kent
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We stayed for 3 nights between Christmas and new year. We had a lovely comfortable stay in this modern contemporary but warm and cosy hotel. The bar area is tastefully decorated and has a relaxing ambience. The staff were very helpful and pleasant. Very reasonably priced for a top quality hotel.

Helpful?
Thank Gillianjayne
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear Gillianjayne We thank you so much for choosing us during your stay in Valencia. We are glad about your comment. One of our main values, is to provide our Customers with happy experiences. We hope to see you in your next visit to Valencia. Please, don´t hesitate to contact with me for any further information socialmedia.astoria@ayrehoteles.com Sincerely yours Maria... More 

1 review
1 of 5 stars Reviewed January 4, 2016

My wife and I booked for 4 days and stayed only 1 night due to my wife eating RAW CHICKEN! The outside of the chicken was cooked but as my wife eat further in to the piece she found the texture was not right and so cut the chicken in half and we saw that the middle was totally uncooked!... More 

Helpful?
Thank tony A
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear tony A First of all I would like to thank you for your comment since it will help us to improve our service. Regarding to the issue you have talk about, and I would like to point out that your wife offered a freshly cooked chicken piece in order to change the other one. Our Manager contact with you... More 

Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 3, 2016

Fabulous hotel right on the edge of the old town. Rooms are very modern with built in safe breakfast is €12, there's also a swimming pool on the top floor. There's plenty on offer around the area and the architecture is stunning

Helpful?
Thank Wendy W
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear Wendy W We thank you so much for choosing us during your stay in Valencia. We are very glad about your comment. One of our main values, is to provide our Customers with happy experiences. Let me inform others Tripadvisor´s views that the Hotel don´t have a swimming pool. We hope to see you in your next visit to... More 

Atlanta, Georgia
Level Contributor
166 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed December 31, 2015

The staff is very helpful and the location is excellent for exploring the Old Town. Lots of shops and restaurants close by. The rooms are small compared to other same price range hotels. There is a breakfast buffet that is quite good with reasonable prices. The lobby bar is a nice casual place to relax.

Helpful?
Thank Nancy R
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear Nancy R We really appreciate your comment, it gives us a lot of spirit to continue strive, we are glad that you have had happy experiences with us. If you come back to Valencia in the future, please contact me on socialmedia.astoria@ayrehoteles.com in order to book your stay. Sincerely yours Maria Jose Marin Community Manager More 

Santa Cruz de la Palma, Spain
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

We came for one night as usual the last 25 years during Christmas , and they give us a room on the 8th floor ..... The room is absolutely old, furnitures are dirty and used, the accessories are the same ... My mother in law ask the hotel how could be that possible and they said that that floor is... More 

Helpful?
Thank FabBiboGentile
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear FabBiboGentile Thank you very much for choosing our hotel during your stay in Valencia . Let me inform other Tripadvisor travelers that the Hotel have two types of rooms, Superiors or Uppers and Classics. We understand that Classic rooms can seem old fashioned because are a English classic style. Superiors or Uppers a rooms have a little suplement of... More 

Dublin, Ireland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 15, 2015

Hotel is very central which is good Parking costs €20 par day and not on site Very noisy at night - ether other guests pounding around or some nightclub somewhere Clean & tidy Helpful people. Internet connection on their pc was not great

Helpful?
Thank irishrazor
Ayre Hoteles A, Social Media Manager at Ayre Hotel Astoria Palace, responded to this review

Dear irishrazor Thank you for taking the time to tell us about your stay at Hotel Ayre Astoria Palace. I am sorry for the noise; please allow me to express my sincerest apologies. Your feedback is very important to us and please rest assured that we are taking the appropriate measures to check the comments you made in order to... More 

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