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My partner booked a room here. She contacted the accommodation in advance about her time of arrival, because of the bad reviews. After she arrived at the place to pick up her key nobody was there. She called the service desk and the owner. After she was promised that someone would meet her within an hour, nobody showed up and nobody was answering the phone anymore. She stayed waiting for 3,5 hours. She contacted booking.com and the arranged a new location. I would not recommend marshall by hoom. The service is terrible and is not worthy as a booking.com location. Booking.com resolved the problem perfectly.
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Date of stay: July 2017
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We coose this apartment for our one night stay in Valencia. The troubles started the day before, when we wanted to contact owner to set early check in (since in this magic property the the check in is only from 16:00 to 20:00 and at the location different from the apartment. No one responded for our request and further calls. Upon arrival the reseption was closed, and still no response, so we had to wait elsewhere until at least 16:00, however arriving at 18:00 the reception again was closed! In thr end we reached the owner by phone, but he was even not in town. In the end booking com provides us with another apartment. Guys, if u really wanna spend a nice time in Valencia instead of trying to get to your apartment during the whole day until 9pm, never ever have deal with this property!!!…
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Date of stay: July 2017Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travellers!! SERIOUSLY!!! PLEASE take note of the other reviews on TripAdvisor of this company and its so called apartments as advertised!!!! 😱😱😱😱 Double beds (bedsits) advertised as apartment!!! This property is at 28, Carrer de Sant Vincent Martir, Valencia. FIRST & FOREMOST, deceitful pictures of the apartment shown but only applies for bigger apartments?????? (NOT AS ADVERTISED ON BOOKING.COM) You only get one picture of the bedroom for the other advertised apartments and you are misled to think that's the apartment you booked BUT infact, they are bedsits as we know it in the UK!!!!! So why called it an apartment? 🤔🤔🤔 I booked this as a last minute reshedule to visit Valencia and discovered at my expense (not taking notice of the BAD reviews!!!) that I was totally mislead!!! 😬😬😬 I booked for four nights and checked in on a Saturday evening which I also tried to phoned their office several times during the course of the day but I either got no response or engaged tone!!! All I got was ONE toilet roll, NO hand soap and a tiny bottle of shampoo and shower gel😱😱😱 And that was for two people sharing for four nights!!! I DID NOT even used the safe deposit box😤😤😤 The light in the so called wadrobe was not working. The few hangers in the wadrobe must be left overs from the other guests. The only lighting was in the bathroom and entrance to the room. How can it be an apartment with no kitchenette??? NO WIFI EITHER in 2017???? The partition wall was so thin that I could hear the guy snoring from next room!!! Even when I tried to call the office the following day to tell them about the dismal toiletry situation, you guessed right!! NO RESPONSE!!! You get a message in Spanish for ALL the customers!! The only good thing about this place is the location BUT remember you are taking a RISK to whether or not you would get the BASIC services YOU PAID FOR!!! Also, the sheer inconvenience having to go into their office to collect the keys before you head for the apartment!!! At the Dream Gran Via, Madrid, I arrived at the apartment (and I mean an apartment!!) the keys are in the lock on your bedroom door. You rotate to the four digit numbers given to get the keys from the lock!! So simple!! NEVER AGAIN to have anything to do with Marshal by Hoom!! Just don't take the risk and ruin your holidays!!! 18/04/17 Phoned three times this morning with no response. I went into the office to see Elena and she was helpful and confirmed that you ONLY GET TINY BOTTLES OF SHOWER GEL & SHAMPOO, NO HAND SOAP AND TWO TOILET ROLLS!!! Booking.Com should take them off their site pronto and look after their customers from being conned!!!…
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Date of stay: April 2017Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Last summer I stayed with my friends at this apartment. We are not amused by the apartment nor by the staff. The air conditioning did not work well and when it worked it was freezing in the living room and still really hot in the sleeping rooms, NOT NICE! There was barely warm water to shower. Besides this we should already have our security deposit back, but still we don't have it. ITS ALREADY 6 MONTHS LATER We tried to have contact with the staff, but they are not responding anymore, HOW RUDE!?! I would not recommend this apartment to anyone.
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Date of stay: August 2015
Value
Cleanliness
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here with friends in August. Air Conditioning did not work, only cold water showers, building was not clean, and there was no WIFI. WORST OF ALL IS THE STAFF. I have contacted them over phone at least 20 times, and emailed NUMEROUS times about our security deposit WHICH THEY SAID WE WOULD RECEIVE BACK yet almost 6 MONTHS LATER WE STILL DO NOT HAVE IT BACK. Highly recommend NEVER STAYING HERE!!!!!!!!!!!!!!!!!!!!!
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Date of stay: August 2015
Rooms
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for a long weekend in June for my hen weekend, apartments have a great location right next to the Plaza del Ayuntamiento and were very clean with plenty of space. Beds comfy and had real pillows which was excellent. 2 modern bathrooms per apartment and well kitted kitchen. Cannot fault for value for money, we paid £50 per person for 3 nights through booking.com, amazing. We had booked 2 8person apartments, and were called the day before to say 1 had a problem with the bathroom so they would upgrade us, however when we arrived this meant an 10 person apartment which was fine, then 3 twin rooms with a shared kitchen on 2 different floors. As we were a large group this was highly unsuitable, but once we asked for an alternative they managed to juggle around so we had another 6person apartment which was ideal. The beach in Valencia is amazing, wide, clean sand and well organised beds/umbrellas with plenty of space for laying on the sand. City of Arts and Sciences is brilliant, and the club there at night was fabulous, Umbracle Terrace, a definite must go, reserve an area in VIP section for great value for money drinks (you buy a bottle of spirit for Eu150 then all your mixers are included so lasts much longer than a usual round at 10Eu a drink).…
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Date of stay: June 2014
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SpainValencian CommunityProvince of ValenciaValenciaEl Mercat
NUMBER OF ROOMS
36
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