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SH Valencia Palace Hotel

#20 of 100 Hotels in Valencia
Certificate of Excellence
Paseo Alameda, 32, 46023 Valencia, Spain
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SH Valencia Palace Hotel
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Ranked #20 of 100 Hotels in Valencia
Certificate of Excellence 2014
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493 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

On arrival at the hotel the lobby and bar area were clean, the staff seemed accommodating and were able to check us in before 2pm. However on entering the room we were disappointed to see 2 single beds pushed together and no facilities to make tea or coffee, no conditioner provided in the bathroom either and a dysfunctional fridge. Plus... More 

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Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel charged us in UK pounds after billing us in euro's and without asking or telling us their exchange rates! Excellent breakfast. Very hard beds and Poor cleaning of rooms Bath slimy! Slow free wi-fi, upgrade chargeable Small pool

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shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review

Dear guest, thank you for your feedback. We apologize for the inconveniences you may have experienced during your stay in our hotel. Our staff has been notified and will be adressing your observations immediately. Regards, Quality Department. More 

Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 16, 2015

I recently stayed , with my husband and some friends, at the 5 star SH Valencia Palace to celebrate a birthday and anniversary for a few days at the start of the Fallas festivities. The Receptionist at the hotel was great and spoke excellent English and the concierge particularly helpful with regard to our luggage and the parking our vehicle.... More 

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shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review

Dear Guest We thank you for choosing us and for your extensive review about your stay at the hotel and in the city. We hope to have you here in the future. Regards to your family and remain at your disposal for anything you need. Best regards. More 

Surabaya, Jawa Timur, Indonesia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 4, 2015

always stay here during my business trip to valencia, spain. it is great hotel, with friendly staff and the best of all is they have a clean room. the buffet breakfast is good with fresh supply of valencia orange, but as my friend says you shouldn't pass the spanish ham and cheese. for location, it is near palau de la... More 

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shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review

Dear Guest, Thank you so much for such positive feedback and are glad you had such a wonderful time in the great city of Valencia. We look forward to having you again in our hotel. Best regards, Quality Department More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2015

The Hotel was excellent, with very good service and in a very good location, away from the City Centre, but not too far to walk or a short Taxi ride.Good value. The rooms were very well appointed. The buffet breakfast was excellent and could not be bettered anywhere. I would certainly stay again. Marshall L. February.2015

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shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review

Dear Marshall, We are grateful you had such positive feedback about your stay in our hotel. Our staff works hard to satisfy our guests needs. We look forward to having you again. Best regards, Quality Department More 

Utrecht, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 20, 2015

We stayed in this hotel for a weekend in February. Our first choice hotel was renovated and we had to choose another one. First of all: the location is great. It's not in the historical city center, however, it was nice to be able to walk to the City of Sciences and Art and take the bus to the beach.... More 

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shhoteles, Departamento de Calidad at SH Valencia Palace Hotel, responded to this review

Dear Guest, Thank you so much for such positive feedback. We will notify our staff of your comments. We apologize for the inconveniences you may have experienced. We look forward to having you again as our guest. Regards, Quality Department. More 

Beirut, Lebanon
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 8, 2015

Nice hotel, friendly staff. Clean and warm rooms, they also offer smoking rooms. Great location in front of the old 'river' (now a park), across the street from Palau de la Musica, near the Ciudad de las Artes y las Ciencias, and it's a 15-20 minutes walk to the old city center. For football-soccer lovers it's close to the Mestalla... More 

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shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review

Dear Guest, thank you for your positive feedback. We will be taking note of your comments. Regards, Quality Department. More 

Alicante, Spain
Top Contributor
167 reviews 167 reviews
98 hotel reviews
258 helpful votes 258 helpful votes
2 of 5 stars Reviewed February 2, 2015

Parking is in the Public carpark across the road for the 'special rate" of 16 Euros. Entering the hotel you can tell that this old Melia Hotel is just that.. tired. Checked into the room which was reasonable but once again, a very far cry from 5 star quality. There seemed to be ongoing problems with wi fi which never... More 

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shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review

Dear customer, As we mentioned in your comment earlier, we apologize for the inconveniences you may have experienced during your stay in our hotel. Regards More 

2 reviews
2 of 5 stars Reviewed January 31, 2015

Check in was harmless at what seems tired and jaded hotel. On entrance I knew that this was not the 5 star I was used to. The room reflected my view. Drab and ordinary. The bed is about the hardest Ive ever slept on. Zero ability to provide an ice bucket for champagne or glasses to drink it. This hotel... More 

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shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review

Dear customer, We apologize for the inconveniences, and mishaps, experienced during your stay in our hotel. Providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. Our team has been notified of your comments and we look forward in hearing from you and having... More 

Horsham, United Kingdom
Top Contributor
76 reviews 76 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 17, 2015 via mobile

Came back to Valencia to hear the Halle Orchestra including son-in-law perform. Hotel virtually opposite concert hall. Delightful double aspect large room with tasteful decoration. Room and fittings immaculate with free wifi. Excellent buffet breakfast included, with huge selection. 25 minute walk into the old city centre but a Metro stop nearby which can take you to the beach, airport... More 

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shhoteles, Departamento Calidad at SH Valencia Palace Hotel, responded to this review

Dear Guest, First of all thank you for choosing Hotel SH Valencia Palace during your stay in Valencia. We are glad you enjoyed your stay and are grateful for your positive feedback. Regards, Quality Department. More 

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