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Gran Hotel Sol y Mar

#1 of 30 Hotels in Calpe
Certificate of Excellence
C/Benidorm 3, 03710 Calpe, Spain
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Gran Hotel Sol y Mar
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Gran Hotel Sol y Mar
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1,162 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottingham, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Husband & I have stayed at this hotel for a few years. Husband sees a few clients in the area and visits 2/3 times a year & I will tag along occasionally. Calpe is a lovely town. Not overrun with tourists. Exceptionally clean everywhere with a picturesque beach. The water is crystal clear. There is a promenade running on the... More 

Was this review helpful? Yes 1
twickenham
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just back from a 4 night stay at the Sol y Mar and just wanted to say we had an amazing stay. Hotel room was very clean and housekeeping was excellent, within our room we had a huge bathroom with everything you could need for a comfortable stay. Not sure who the previous reviews saw on reception but we cannot... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Both my husband and myself really cannot understand how or why anyone feels the need to complain about anything or anyone in this lovely hotel. In the UK we have stayed in absolutely awful B&B's and hotels that have been much more expensive than this beautiful hotel. All the staff are very friendly, helpful and polite. Their grasp of English... More 

Was this review helpful? Yes 2
Southampton, United Kingdom
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Went to Sol y Mar for a special occasion and was not disappointed. Sure the restaurant was like a cattle market on occasions and the bar staff did not know how to make any of their 22 gin and tonics correctly but the rooms, bathrooms, view were all first rate.

Was this review helpful? Yes
Departamento Ca... G, Departamento Calidad at Gran Hotel Sol y Mar, responded to this review

Dear Gary S, First of all we would like to thank you for trusting on Gran Hotel Sol y Mar. We are glad to know that you had overall good experience during your stay. Regarding your comment about the restaurant, the hotel counts with high occupation, especially during weekends, but this does not low down the quality, quantity and variety... More 

Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have recently returned to this hotel for the forth time still a very good hotel but little things were disappointing reception staff found it very difficult to smile or make eye contact, when I requested a kettle was told (they are all out ) waited two days and asked housekeeping who brought one straightaway, and I just felt as though... More 

Was this review helpful? Yes 4
Departamento Ca... G, Quality Department at Gran Hotel Sol y Mar, responded to this review

Dear guest, First of all we would like to thank you for your reservation in our hotel. We are very glad that you have come again to visit us. About your comments, we would like to apologize on behalf of the hotel that in this time you had a but impression of our reception staff. We will comunícate your opinion... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Right... You pay for 5 star, and get service of 2 star. The hotel has nice grounds and nice decor... BUT, if you don't book superior room, you will be put in a cupboard. (Pictures to follow) . And right, where do I begin with staff attitude!! Lol! RUDE!! All of them, reception staff needs retraining urgently! When we asked... More 

Was this review helpful? Yes 1
Departamento Ca... G, Quality Department at Gran Hotel Sol y Mar, responded to this review

Dear guest, First of all, many thanks for your comments. Your opinions are very important, because it helps us to improve our services. We are sorry to hear that you are not satisfied with the attention of our reception staff. We apologize on behalf of the hotel. We agree that the behavior that you inform us is not acceptable and... More 

UK
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just returned from a five night stay at Gran sol y Mar. The location of the hotel couldnt be better you have the best of everything on your door step bars good restaurants and right on the beach. Hotel is clean and spacious staff very helpful, our room was comfortable with an amazing view (729), the breakfast buffet was extremely... More 

Was this review helpful? Yes 1
Departamento Ca... G, Departamento Calidad at Gran Hotel Sol y Mar, responded to this review

Dear UkHolidays, First of all we would like to thank you for choosing Gran Hotel Sol y Mar to spend your holidays. We are very glad to know that you enjoyed the location and facilities of the hotel, as well as the views from your room. It pleases us to hear that the restaurant service and cleaness were according to... More 

Senior Reviewer
8 reviews 8 reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Omg where do I start, arrived on the 26th, I have been coming to Calpe for 15 years, first time I have stayed in this 4 star hotel, ok so I paid £600+ for a standard room, didn't dream that I wouldn't have a balcony of some sort, apparently I have a courtyard view?? This room is so enclosed that... More 

Was this review helpful? Yes 2
Departamento Ca... G, Quality Department at Gran Hotel Sol y Mar, responded to this review

Dear guest, Thank you for your comments, your opinion helps us to improve better our services. We have different type of rooms, all of them with different characteristics, with all the information available of the rooms ( it includes a wide descriptions and pictures), so you can choose the most convenient. The changing of the room was under your choice... More 

Leeds, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a 3 star hotel with a 4 star appearance. If you need something close to the beach with relatively clean rooms - I'm sure you can find something cheaper. In this century, how is it possible to not have a heated pool? You'll find many people sitting around enjoying the sun but no one daring to go into... More 

Was this review helpful? Yes 1
Departamento Ca... G, Quality Department at Gran Hotel Sol y Mar, responded to this review

Dear guest, First of all we would like to inform you that we take very seriously the feedback from our customers, we make many decisions based on them. That´s why we answer all of them and we thank you for your help. It is true that our exterior pool is not heated, but we have got a complete spa that... More 

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our 3rd visit to the Sol y mar appartments. Fantastic ,modern, clean and spacious appartments.Great facilities in hotel pool, spa ,gym etc.Hotel sits on a lovely beach with plenty of amenities close by.

Was this review helpful? Yes 3
Departamento Ca... G, Quality Department at Gran Hotel Sol y Mar, responded to this review

Dear sirs, First of all we would like to thank you for your reservation once again in our hotel. It is a pleasure for us to know that you have enjoyed your holiday in our hotel. Many thanks for your comments, the opinion of our guests is the most important for us. We hope to see you very soon. Kindest... More 

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Three Bedroom Apartment (66)

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