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Hotel Alone

Avda. Marina Baixa 23, 03509 Benidorm, Spain
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135 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (135)
  • Mar-May only
    (22)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (19)
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Grimsby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Although this hotel was clean, I have never felt so miserable in what is supposed to be a holiday hotel. All the staff except Nillson in the restaurant and the girl who served in the pool bar during the day could do with some serious customer service training......and a smile would not go a miss.....half the time it was too... More 

Was this review helpful? Yes
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear client. Thank you for your opinion about our hotel We think that our clients opinions are the best way to know what we are doing well and what we could do better. We are very sad to know that your staying didn’t satisfied your expectations about our hotel. We make our best every day to give the best service... More 

Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2015

we as a family with a 6 year old, stay at the Alone every year, and after reading some bad reviews cannot believe them, it is a great hotel with friendly staff, the food is great, so is the food/rooms and entertainment... we are English and love the hotel. we definately have never had any issues with the Spanish guests,... More 

Was this review helpful? Yes 1
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear Mr.Craig W. Thank you for your words about Hotel Alone. We feel very happy to know that you are going to stay again with us this year. Once again, thank you on behalf of all the staff. CM Medsur-hoteles. More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 13, 2015

Stayed here now 5 times. Excellent location in la cala. Lovely hotel and staff are amazing, especially Nicola. They are all so helpful and friendly. On the first night our room was directly in front of the lift which sometimes can be noisy however we spoke to Nicola and she moved us to a quieter room. Every booking after that... More 

Was this review helpful? Yes 1
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear client. We like to thank you on behalf of all of the staff for writing this review about our Hotel. We put all of our efforts on giving our clients the best service with the best value for money. We hope to see you back soon in our hotel. Regards. CM Medsur-hoteles. More 

Norwich, United Kingdom
Top Contributor
61 reviews 61 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 5, 2014

I booked the hotel mainly because it advertised a gluten free diet and reviews mentioned it was quiet and clean. It certainly ticked all these boxes being in a quiet street in Cala Finestrat. Firstly take care if using satnav as it sends you to the wrong part of Avda Marina Baixa - the Hotel is on the south side... More 

Was this review helpful? Yes
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear Guest. Thank you for your words about hotel Alone. We are very happy to know that you have enjoyed your staying with us. We feel sorry to know that you can’t enjoy the evening entertainment because it was in Spanish. The 90% of our clients in this season are mainly Spanish. We are going to take a note about... More 

Mullingar, Ireland
1 review
5 of 5 stars Reviewed October 29, 2014

We (2 seniors and family 2 adults and 2 small kids) have spend ten days in Hotel Alone in Oct 2014. It is Perfect hotel for quiet family holidays. Hotel is located in quiet, clean Finestrat area, You can get a local bus for 1.5 euro/adult to city centre. Mercadona shopping centre is about 7min walk. Cala Finestrat beach can... More 

Review collected in partnership with Alpharooms

Was this review helpful? Yes
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear Guest. Thank you for your words about Hotel Alone. We are very happy to know that you have enjoyed your holiday with us. We work very hard to give to our clients the best quality standard and the best value for money. Our clients happiness it’s the best price we could expect. We hope to see you back soon... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2014

I would not recommend this hotel to anyone unless you are fluent in Spanish, enjoy poor service and bizarre food! Don't get me wrong I love culture and embrace traditions whilst visiting a different country. I'll even try local delicacies, part of the fun right!? The food here is unpleasant and if I'd have ever spent time in a foreign... More 

Was this review helpful? Yes 1
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear Guest. We like to apologize on behalf of the direction and staff of Hotel Alone if you have felt uncomfortable with us during your staying. Our clients are the most important for us, no matter where they came from. We work hard every day to give to our clients the best quality standard with the best value for money.... More 

1 review
1 of 5 stars Reviewed September 25, 2014

Just got back from a weekend at hotel alone. You will fit in well if your spainsh and 65+ Hotel was very basic but clean. Was made to feel unwelcome and alienated from the moment we arrived at the hotel. Reception staff were very friendly. Bar staff awful, throwing our change and drinks at us. Very spainsh hotel and area,... More 

Was this review helpful? Yes
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear Guest. We like to apologize on behalf of all of the staff of Hotel Alone. All of our clients are very important for us, no matter where they came from. At this time of the year we have many old Spanish pensioners in our hotel. We like to say sorry if you have felt uncomfortable. We like to offer... More 

Cambridge
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed September 24, 2014

We've just got back from a 4 day stay at Hotel Alone, and we wanted to leave after the first day. The hotel mainly attracts older Spanish couples, and we found ourselves being the only party of english people there. This isn't a problem, but the way the staff treated us was disgusting. Several incidents occurred with bar staff being... More 

Was this review helpful? Yes 2
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear client. Firstable we like to thank you for take your time and write this opinion about our hotel. We feel very sad and we have to say sorry if you find hotel Alone under your expectations. Hotel Alone its located on the Cala de Finestrat area, which it’s the place if you like to visit Benidorm but you like... More 

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 24, 2014

I recently stayed at Hotel Alone with six other women friends. When we arrived, it was very clear that a large proportion of residents were Spanish. We got stared at from the moment we walked through the door and it felt like we weren't welcome. The hotel itself is nice. Rooms were clean but basic and the food was OK... More 

Was this review helpful? Yes 6
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear client. Thank you for write this opinion about Hotel Alone. We think that our client’s opinions are the best way to know what we are doing god and what we don’t. We are very sorry if you have felt uncomfortable in our hotel. Our clients are the most important for us, no matter where are they from. We are... More 

Top Contributor
54 reviews 54 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 20, 2014 via mobile

You can literally just step onto the beach. Hotel cheap and cheerful. Food selection ok. Not kid friendly. Staff friendly and well spoken. Could be cleaner but ok for the price. I would stop again as I spotted better hotels with the same view

Was this review helpful? Yes 1
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this review

Dear guest. We like to thank you for your opinion. Our goal is that our clients enjoy their holidays with their family with the best value for money. We hope to see you back soon in our hotel. Regards. CM Medsur-hoteles More 

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