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Hotel Benidorm Plaza

#43 of 195 Hotels in Benidorm
Certificate of Excellence
Via Emilio Ortuno 18, 03501 Benidorm, Spain
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Hotel Benidorm Plaza
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404 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Had a week at this hotel (half board) , slightly disappointed , expected more as it's described as a 4★.. Good points are : great location, close to old town shops and beach, spotlessly clean, rooms cleaned, clean towels everyday, air con in all rooms, free wifi in hotel, and staff are very friendly too.. The disappointing bits : typical... More 

Was this review helpful? Yes 1
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear Stephen H, Thank you for choosing the Benidorm Plaza for your recent stay and for taking the time to write about your experience. Whilst we are pleased to read that you enjoyed our location, cleanliness and our friendly staff, We hope we get another chance, the next time you come to Benidorm. Best Regards, Cristina-RRPP More 

Glasgow, United Kingdom
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from Plaza. When I arrived, with only one person on reception (mid afternoon) 2 Spanish men were trying to get rooms, I think for 2 families, it took a long time to do, after 10 minutes I had 3 other people waiting behind me, after 20 minutes they eventually paid in cash. I would have thought another member... More 

Was this review helpful? Yes
hotelbenidormplaza, Director de Relaciones con Clientes at Hotel Benidorm Plaza, responded to this review

Dear Barnet173, Thank you for taking the time to write a review on Tripadvisor. We apologize for the time you had to wait at your check in. And we thank you for your sincerity and detailed descriptions of your stay. Your comments help us to improve and to reach the excellence. We remain at your disposal, and we hope you... More 

Birmingham
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were supposed to be at the Gran Bali Hotel, however we were given this hotel at short notice because of the hotel bali being full. I was rather sceptical because of having short time to read about the Benidorm plaza, but I was pleasantly amazed,great staff good food and central location, if I had one gripe I would say... More 

Was this review helpful? Yes
hotelbenidormplaza, Director de Relaciones con Clientes at Hotel Benidorm Plaza, responded to this review

Dear Birmingham, Thank you very much for sharing your experience with us at Tripadvisor. We are glad to hear that our hotel impressed you. We really appreciate your good comments about our location, friendliness of our staff and food. We hope to see you again soon and give you a warm welcome. Best regards, Cristina-RRPP More 

2 reviews
4 of 5 stars Reviewed 1 week ago

We found the staff very pleasant, half board was enough we chose between dinner or evening meal and found the food excellent. The bedroom was a little cramped but was kept clean daily and air conditioning was the best ever. The hotel is a short walk from the old town and 10 mins from the new town. We felt comfortable... More 

Was this review helpful? Yes
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear Aurici1954, We appreciate very much your comments regarding your stay at the Benidorm Plaza. It is always a pleasure to receive positive feedbacks. We are happy to read that the staff made your stay pleasant and you enjoyed our excellent food. We hope to see you soon! Kind Regards Cristina-RRPP More 

Gourock, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We have just returned from another great holiday at the Benidorm Plaza. This was our 3rd stay at this hotel. The staff were extremely friendly and couldn't do enough to make our stay memorable. The food and cleanliness was exceptional. We would like thank Pepe and staff in the restaurant for their special attention. You would not be disappointed in... More 

Was this review helpful? Yes
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear Mr&Mrs Gorman, We are very glad to read your kind review about your experience in our Hotel. We are happy to know that you have enjoyed our service and facilities; we work hard to keep on improving to make the customers stay as pleasant as possible. Thank you very much for your comments about our staff and delicious meal.... More 

Greater Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

booked this hotel through Jet 2 holidays .checked on tripadvisor and was very impressed by reviews .like all holidays the proof is in the doing,and must say very pleased to find the things mentioned were true.the reception,dining,cleaning,bar and entertainment staff all worked hard to make this holiday as good as it was .

Was this review helpful? Yes
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear Rovert120, In name of the whole team we would like to thank you for your visit at the Benidorm Plaza and of course for taking the time to write your review, which for sure will help others to decide where to stay when coming to Benidorm. Looking forward to receiving you back soon, Kindest Regards. Cristina-RRPP More 

West Midlands
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Lovely hotel in great location near to old town. Rooms were nice - clean and comfortable. Breakfast was great. Wifi was good but unfortunately broke twice in the four days we were there. Swimming pool was the only slight disappointment as it was a covered pool and the layout wasnt as good as other places but it was still ok... More 

Was this review helpful? Yes
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear K80Jayne, Thank you very much for sharing your experience with us and the rest of tripadvisor users. We really appreciate your good comments about the breakfast. our location, and cleaning. We are glad to know that you enjoyed your stay. Looking forward to welcoming you again soon. Best Regards, Cristina-RRPP More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

lovely room with a walk in shower which i needed due to my age (90).all staff friendly and helpful.spacious dining room with an excellent choice of very good quality food.plenty of space in the reception areas for sitting and chatting.had a room overlooking the pool which was ideal although i would have been just as happy overlooking the front.have booked... More 

Was this review helpful? Yes 1
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear Denisd 938, Thank you for reporting us your experience after your last stay at Hotel Benidorm Plaza! It is a real honor to know that you enjoyed it! It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached... More 

Merseyside
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice accommodation, very friendly staff good location , I have been to this hotel many times and will continue you to go there. It is a fairly quiet hotel if you are looking for drunken rowdy holiday this is not the hotel to go to.

Was this review helpful? Yes
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear Mattytat2015, On behalf of the entire team of Hotel Benidorm Plaza, we would like to thank you for the time you took to share your positive opinion about your experience in our hotel on TripAdvisor. We really appreciate the fact that you have sent us your positive feedback about some points of our Hotel and our staff and we... More 

2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 29, 2015

Bought our granddaughter for her 1st trip to benidorm having stayed at the plaza previously, the staff are fantastic as usual,reception probably the politest in benidorm,the rest of the staff live up to the high standards set. Good to be back.

Was this review helpful? Yes 2
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review

Dear Peter345, It´s a pleasure to receive comments such as yours, that motivates us to keep on improving and striving to offer service of the highest standard. In name of the whole team, we thank you for confiding in us and choosing us to spend your holidays in Benidorm and for sharing your comments with other travelers. We look forward... More 

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