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Hotel Helios Benidorm

#22 of 194 Hotels in Benidorm
Certificate of Excellence
Avenida Filipinas 12, 03500 Benidorm, Spain
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Hotel Helios Benidorm
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Hotel Helios Benidorm
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928 reviews from our community

Traveler rating
    403
    359
    117
    36
    13
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254
384
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Just had 10 days at the helios hotel is very nice rooms are excellant the thing that let it down was the food it was never hot and not a great selection most of.the guests were older spanish and i think the food reflected this. We did complain and were told to.write it on the comments sheet .would i come... More 

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Middlesbrough, United Kingdom
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 1 week ago

just spent a week at this hotel ,it is totally 95% Spanish 5% british ,we arrived Monday the 9th of march for my 50th birthday we sent an email to request a low floor overlooking the pool which we did receive,the rooms are lovely large walk in shower very clean and lovely duvets on the beds.the bad points the walls... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent a lovely week at the Helios, along with 90% of Spanish holidaymakers !. The hotel is spotless, the room cleaned every day and the bathroom, although a little on the small side, was good with an excellent powerful walk-in shower. The food was always to a high quality, with lots of choices to suit everyone's taste. My only... More 

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Helios B, Manager at Hotel Helios Benidorm, responded to this review

We are grateful for sharing your holiday review of your stay at the Hotel Helios Benidorm. We like to know that the rooms and the cleaning were to their liking and you are satisfied with treatment staff. Regarding to restaurant timetable, we try to cater for the wide number of nationalities and try to accommodate everyone; we will look into... More 

Doncaster, United Kingdom
Top Contributor
50 reviews 50 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 2 weeks at the Helios, on the 5th Floor, lovely pool room. We arrived on the 17th February for 2 weeks. Food good, Room and Bathroom very good, in fact spotless. Entertainment poor, we went out most nights, as the hotel has a good position. There were only 10 percent of English when we were there. The hotel... More 

Was this review helpful? Yes 1
Helios B, Manager at Hotel Helios Benidorm, responded to this review

First of all I want to thank you the dedicated time to share your experience because this helps us to improve our service day by day. In reply to your comments, we are pleased to know that you have been happy with their stay at the hotel and that the food, the cleaning, the size of the room was carried... More 

Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

just returned from a 5 day break here at the Helios. stayed half board. We arrived late Friday night just after 10.00pm check in was easy receptionist friendly, explained where everything was ie restaurant lifts to where our room was located and a bonus was a packed lunch as we had missed the evening meal which was a lovely surprised.... More 

Was this review helpful? Yes 1
Helios B, Manager at Hotel Helios Benidorm, responded to this review

First of all I want to thank you the dedicated time to share your experience. We are delighted that everything was to your liking and we can see you have been happy with their stay at the hotel. We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition. We... More 

Leicestershire, England
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

its the 2nd time going to the Helios went 27th Jan to 3rd Feb 2015 great food and accomadation as normal we loved the entertaiment at night at the Helios , most of the night clubs around where closed for the winter we have booked 2 more 14 days holidays in may and oct 2015 so looking forward to the... More 

Was this review helpful? Yes 4
Helios B, Manager at Hotel Helios Benidorm, responded to this review

Thank you for taking the time to write this review and thank you for staying the second time with us. We are pleased to see from your review, we can see you have been happy with their stay at the hotel and that the room, the food and the entertainment at night. We try our best to ensure our guests... More 

Herne Bay, United Kingdom
Top Contributor
170 reviews 170 reviews
57 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Whilst there are things that can always be improved everything about this hotel ,given the price paid ticks the boxes very well indeed. It is obvious how they have such a good ranking and do well to keep up the standard

Was this review helpful? Yes 6
Helios B, Manager at Hotel Helios Benidorm, responded to this review

First of all I want to thank you the dedicated time to share your experience. We like to know that everything was to their liking and you are satisfied with treatment staff. Congratulations will be communicated to each of the departments. We hope to see you soon and make you feel comfortable with us again. Kind regards, José María García,... More 

Bootle, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

my wife and i visited the Helios Hotel 17th to 24th feb 2015 unfortunately it was wrong time of the year weather wise rain/cold and after a week only one day and a half sunshine, wrong time of year for any Brits as it was full of spanish,dutch,and germans so NOT the place to be as we found a lot... More 

Was this review helpful? Yes 3
Helios B, Manager at Hotel Helios Benidorm, responded to this review

First of all I want to thank you the dedicated time to share your experience. We like to know that the rooms and the cleaning were to their liking and you are satisfied with treatment staff. We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition. We hope to... More 

lincolnshire
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed for four nights at this hotel, friendly staff, nice choice of food, clean comfortable room. Only down side for us was the hotel entertainment was ballroom dancing,line dancing or just too old music for us. We ventured out on an evening looking for more livelier entertainment. We stayed on the fifth floor overlooking the back of the hotel. The... More 

Was this review helpful? Yes 2
Helios B, Director Comercial at Hotel Helios Benidorm, responded to this review

First of all I want to thank you the dedicated time to share your experience. We like to know that the food, the rooms and the cleaning was to their liking and you are satisfied with treatment staff. Congratulations will be communicated to each of the departments. We try our best to ensure our guests have the most pleasant stay... More 

west yorks
Contributor
12 reviews 12 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 16, 2015

Good clean hotel, me and the wife stayed at the Helios in November our room looked to the rear of the hotel good views. The food was the usual full board selection no issues always something to eat. The next time we are in Benidorm we would have no problems booking the Helios, it's in a short walking distance to... More 

Was this review helpful? Yes 4
Helios B, Director Comercial at Hotel Helios Benidorm, responded to this review

I am contacting you to thank you for your comments. In reply to your comments, we are delighted that everything was to your liking. Congratulations will be communicated to each of the departments. We do our best to ensure our guests have the most pleasant stay possible and we are always at your disposition. We are happy to see that... More 

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