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Servigroup Castilla

#10 of 195 Hotels in Benidorm
Certificate of Excellence
Calle Jaen 3, 03503 Benidorm, Spain
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Servigroup Castilla
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614 Reviews from our TripAdvisor Community

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Traveler rating
    363
    191
    54
    3
    3
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119
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32
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (614)
  • Mar-May only
    (160)
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    (171)
  • Dec-Feb only
    (69)
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Campbeltown, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel ,friendly staff, spotlessly clean. Only fault was dinner main course was sometimes a bit off a miss match.their special menu was first class. Jackie at main desk was a great help nothing was any problem five star

Was this review helpful? Yes
Saltburn-by-the-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel 5th June for one week and I really enjoyed my stay. All the hotel was spotless and nothing was too much trouble for all the staff especially Jackie. It is in a good location close to all Benidorm has to offer without getting disturbed late at night. We were full board and the food was lovely... More 

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Morden, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Have to say that the hotel was great. The service was excellent especially the reception with nothing being too small to make it a more enjoyable stay. The location is close enough to the bars, clubs, restaurants without being too close to be disturbed by it late at night or the small hours in the morning. We decided to go... More 

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Middlesbrough, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Just back from a two week full board stay. I was greeted by the receptionist Jackie on arriving at this hotel. Over the course of my stay, this lady in particular made my stay very welcome and she was regularly on hand with any tips or advice required. I had chosen this particular hotel because of previous Tripadvisor reviews about... More 

Was this review helpful? Yes 3
Swindon, United Kingdom
Top Contributor
155 reviews 155 reviews
49 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a good four night stay at this hotel. Reception and arrival was very organised, Jackie in particular was very helpful and knowledgeable to the local area and hotel. The rooms are of a good standard, all with Balcony and are clean and well presented. WIFI is free and available throughout the hotel. The pool area has a lot of... More 

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Leeds, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my third stay at the Castilla and I am always impressed with the staff and their willingness to look after the guests .The quality of the hotel in general is very good from the rooms to the restaurant and the facilities .The only problem nowadays is that since the decision to build the Benidorm ' cultural ' centre... More 

Was this review helpful? Yes 2
Edinburgh, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went to castilla last year in July, can't fault the hotel...very clean, great facilities, staff very friendly and spoke very good English! Our only downfall would be the variety of food at night time, not enough variety a lot of the same choices throughout the week stay but the breakfast was wonderful and had enough choice!

Was this review helpful? Yes 3
West Yorkshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is in a quiet part of Benidorm, with a short stroll to all nightlife in the new town. I love this hotel as it is very friendly and the food is good with a variety of foods to suit all. I always feel relaxed when staying here.

Was this review helpful? Yes 3
Kingston-upon-Hull, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

this is first time i have been with jet2 very impressed hotel great every thing about it first class staff food first class good choice bedroom spotless I would come back to this hotel and travel with jet2 again very enjoyable

Was this review helpful? Yes 4
Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed here with my sister 29th may - 7th June The Lady on the reception was very welcoming and helpful! We were allocated a room on the 4th floor( as I cannot use a lift I had asked for a low floor) this request had apparently not been received and she immediately arranged for us to have a 2nd floor... More 

Was this review helpful? Yes 4
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