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Servigroup Castilla

#10 of 195 Hotels in Benidorm
Certificate of Excellence
Calle Jaen 3, 03503 Benidorm, Spain
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Best prices for: 1 room 1 guest
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608 Reviews from our TripAdvisor Community

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Traveler rating
    360
    188
    54
    3
    3
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119
309
32
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (608)
  • Mar-May only
    (160)
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    (208)
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    (171)
  • Dec-Feb only
    (69)
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Middlesbrough, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just back from a two week full board stay. I was greeted by the receptionist Jackie on arriving at this hotel. Over the course of my stay, this lady in particular made my stay very welcome and she was regularly on hand with any tips or advice required. I had chosen this particular hotel because of previous Tripadvisor reviews about... More 

Was this review helpful? Yes 1
Swindon, United Kingdom
Level Contributor
155 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a good four night stay at this hotel. Reception and arrival was very organised, Jackie in particular was very helpful and knowledgeable to the local area and hotel. The rooms are of a good standard, all with Balcony and are clean and well presented. WIFI is free and available throughout the hotel. The pool area has a lot of... More 

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Leeds, England, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my third stay at the Castilla and I am always impressed with the staff and their willingness to look after the guests .The quality of the hotel in general is very good from the rooms to the restaurant and the facilities .The only problem nowadays is that since the decision to build the Benidorm ' cultural ' centre... More 

Was this review helpful? Yes 2
Edinburgh, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We went to castilla last year in July, can't fault the hotel...very clean, great facilities, staff very friendly and spoke very good English! Our only downfall would be the variety of food at night time, not enough variety a lot of the same choices throughout the week stay but the breakfast was wonderful and had enough choice!

Was this review helpful? Yes 3
West Yorkshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a quiet part of Benidorm, with a short stroll to all nightlife in the new town. I love this hotel as it is very friendly and the food is good with a variety of foods to suit all. I always feel relaxed when staying here.

Was this review helpful? Yes 3
Kingston-upon-Hull, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this is first time i have been with jet2 very impressed hotel great every thing about it first class staff food first class good choice bedroom spotless I would come back to this hotel and travel with jet2 again very enjoyable

Was this review helpful? Yes 4
Edinburgh, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed here with my sister 29th may - 7th June The Lady on the reception was very welcoming and helpful! We were allocated a room on the 4th floor( as I cannot use a lift I had asked for a low floor) this request had apparently not been received and she immediately arranged for us to have a 2nd floor... More 

Was this review helpful? Yes 4
Derby, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed at the castilla 29th May-5th June with the wifes cousin and his wife, walked into reception to check in and were greeted by the most helpful lady JACKIE who told us everything we needed to know in a very friendly manner she is a great asset to the hotel. The hotel is situated just a short walk away from... More 

Was this review helpful? Yes 1
stoke on trent
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another return visit to the Castilla, another delightful experience. We are greeted like family, our wishes for a named room fulfilled as near as is possible. The staff are absolutely lovely from cleaners to bar staff, restaurant to reception. The pool area is quite spacious and plenty of sunbeds available at all times of the day. Beds and towels changed... More 

Was this review helpful? Yes 2
Bradford, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have just returned from a 7 night stay at this hotel full board with my sister. It was clean and the staff very helpful. The food was very good most days. The only thing that I could fault was there was no water provided at lunch or the evening meal. However this was available to buy in the dining... More 

Was this review helpful? Yes 2
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