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Servigroup Castilla

#11 of 194 Hotels in Benidorm
Certificate of Excellence
Calle Jaen 3, 03503 Benidorm, Spain
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Servigroup Castilla
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Servigroup Castilla
Servigroup Castilla
Servigroup Castilla
Review This Hotel

565 reviews from our community

Traveler rating
    332
    175
    52
    3
    3
See reviews for
105
287
30
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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  • All months
    (565)
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    (128)
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Carlisle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed today NEW

Once again the stay at this hotel was first class, the staff from management to cleaners are excellent at their duties. They make you feel most welcome and relaxed.The food is very good all though you do hear some other guests complaining, but you cannot please everyone. This is oue second time this year at this hotel and we have... More 

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Kirkcaldy, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel continues to give excellent value with regards to cleanliness, comfort,heating.and good food.The staff are all very friendly and helpful especially Jackie in customer services,only downside was the lack of good entertainment,and also the times of the happy hour

Was this review helpful? Yes 1
Bedford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a good hotel with excellent staff very clean and well run with good food choice Down side entertainment on only once a week hence in the evening the bar was empty. Beds a bit small Plus side good wifi and tv

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have very carefully planned all aspects of this vacation myself. As always I paid special attention to the hotel. I chose Servigroup Castilla because it had the highest ranking and stars compared to other Servigroup network hotels in the area. My first positive impression was when I booked the hotel and asked the guest manager to send me an... More 

Was this review helpful? Yes 3
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear Customer, We appreciate your kind comments about your stay with us. Comments like yours are stimulating and motivate us to continue working on achieving excellence in our daily service. And that makes possible stays as satisfactory as yours. We hope to see you in the future. Best regards, Customer Service. More 

Taunton, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Being slightly off the beaten track, this Hotel offers peace and tranquility. The Hotel is spotlessly clean, the Staff are very helpful and friendly and the Restaurant has all the food you can eat. What more could you ask for? Well actually, there is! Please bring back your 2 for 1 offer at the bar. It`s never been quite the... More 

Was this review helpful? Yes 3
Scotland
Top Contributor
72 reviews 72 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Food excellent, all of the staff speak very good English, and you can't fault the friendly and compassionate Jackie who heads up guest services, I cannot critise this hotel in any way, it should be your first choice if visiting Benidorm , by the way the beds are fine

Was this review helpful? Yes 4
Costa Blanca, Spain
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 2, 2015

Several previous positive experiences.Still clean andd staff still excellent.Jackie as always ever helpful. Those are only pluses. First problem beds -mattresses so hard my wife slept on four blankets and was still bruised. Second and a constant gripe this time of year - why if decent food is served hot is it allowed as in this case to go cold?... More 

Was this review helpful? Yes 4
Carlisle, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2015

What a great hotel, the Castilla has super staff, great food and is very clean. For the second time this winter here at the Castilla it's like coming back home, all one could wish for on a winter holiday. Peter and Judith

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2015

Second visit to the Castilla with a group of girl friends. Not disappointed, rooms are good, clean and spacious. Request a pool view. Food us of a good standard and good choice. Great location. Entertainment is for older clientele, didn't bother us as we went out in the evenings. Think that the hotel could provide towels to use around pool... More 

Was this review helpful? Yes 1
Sheffield, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 24, 2015

Stayed over New Year with my husband and two friends. This is a spotlessly clean hotel. Staff are great and work hard to ensure you have a good time. Food is good with plenty of choice including English bacon for breakfast !! lots of fresh fruit, show cooking and even Jacobs cream crackers on at lunch and evening meal. The... More 

Was this review helpful? Yes 2
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