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All 203 Benidorm hotels »

Servigroup Castilla

4.0 of 5
Calle Jaen 3, 03503 Benidorm, Spain
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Ranked #12 of 203 hotels in Benidorm
4.5 of 5 stars 126 Reviews
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126 reviews from our community

What travelers say about this hotel
  • Very clean(6)
  • Building work(3)
  • Pool area(3)
Traveler rating
    65
    40
    19
    1
    1
Only show reviews for Family (27) | Couples (58) | Business (0)
Date Rating
marc L
York England
Senior Reviewer
7 reviews
9 helpful votes
4 of 5 stars Reviewed February 7, 2012 NEW

Just got back from the Castilla, Booked as part of package holiday with Jet2 holidays flight and transfers ran smoothly. Reception On arrival it was as if they were expecting me which was quite good check in went smoothly although, i was a bit perplexed about them keeping my passport (other hotels in Spain have taken photocopies and returned the... More

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Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review
February 8, 2012

Dear marc L , We would like to thank you for your comments about our hotel. We are delighted to hear that you enjoyed your stay with us. We have to say that we are in low season and sometimes the hotel is a little more quiet. We hope to see you again. Kind regards, Customer Service. More

TonyWade13
Sheffield, England, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed February 6, 2012 NEW
2
people found this review helpful

My first stay in the Castilla even though I have been to Benidorm dozens of times. This hotel does not deserve a 4 star rating.....it should be a 5 star! A spotlessly clean and pleasantly fragranced hotel, everything about it exudes peace and serenity. From the quiet reading room and comfortable lounge to the beautiful pool area and the excellent... More

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John42Manchester
Manchester
Contributor
11 reviews
7 helpful votes
4 of 5 stars Reviewed January 29, 2012
1
person found this review helpful

We were at the Castilla from the 21 - 28 January. We had moved from another sister 4 star hotel, which will be written about in another review. We have stopped in the Castilla many times, always during the second half of January. What a difference to previous years due to the recession, which is no fault of the hotel... More

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Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review
February 2, 2012

Dear John42Manchester, Thank you for your comment of which we have taken note. We have to say that we are in low season, therefore, the occupation decreases in these months of the year. At Servigroup, we understand that hotel food plays a very significant part in our guests´ holiday enjoyment, therefore time and effort has been spent by our Head... More

NIrelandMags
N.Ireland
Reviewer
5 reviews
5 helpful votes
5 of 5 stars Reviewed January 20, 2012
4
people found this review helpful

If you love the nightlife in Benidorm but don't want to be disturbed when you actually go to bed this is a great hotel to stay in. 10 minute walk on the flat to the strip, early evening you can walk down what is called the yellow brick road but later on would stick to the main streets. As it's... More

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andecc
West Yorkshire, England
Reviewer
4 reviews
13 helpful votes
5 of 5 stars Reviewed January 4, 2012
4
people found this review helpful

I would go along with the last two reviews. We have just returned after spending Christmas and New Year there and I was a little apprehensive but went on previous reviews which were spot-on. Yes, there are slight problems with the road but that is due to the Curtural Centre being built across from the hotel but money has since... More

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olga l
Blackfoot, Idaho
1 review
1 helpful vote
4 of 5 stars Reviewed December 30, 2011
1
person found this review helpful

I must say this hotel offers one of the highest standards, quaint and cosy, not at all loud as you would expect in benidorm or any of the other servigroup hotels we have stayed in. Staff are very nice with certain details which make you feel special. Rooms are clean and spacious. Appliances all work well and lots of free... More

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Chipdublin
Dublin
Contributor
20 reviews
19 helpful votes
5 of 5 stars Reviewed November 30, 2011
6
people found this review helpful

My husband & I checked in to this hotel on the 19/11/11 till the 29/11/11 we were on Full board. On arrival the hotel was nice and clean & we were greeted by a very nice receptionist who also spoke English.We proceeded to check in & we were given our room cards etc and explained about the hotel facilities etc.... More

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copyqat
Benitachell, Spain
Contributor
12 reviews
5 helpful votes
5 of 5 stars Reviewed November 28, 2011

I stayed for two nights in November 2011 and can't fault this hotel. Staff very efficient, room small but tidy, good quality food...and all for 46 euros per night full board. I honestlycan't think of anything negative to say about my Hotel Castilla experience - even the construction work at the new Cultural Centre across the road seems to have... More

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Pat1102
Dublin, Ireland
1 review
5 of 5 stars Reviewed November 28, 2011

5 stars - absolutely no complaints whatsoever, we had a super time More

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benid0rml0ver
Blackpool, United Kingdom
Reviewer
3 reviews
6 helpful votes
3 of 5 stars Reviewed November 28, 2011
1
person found this review helpful

Stayed at this hotel in March 2011 and found everything about the hotel exceptional. The service was second to none, the food excellent and the staff were very friendly and helpful. Bearing this in mind, when returning to Bendiorm for the November fiesta, I returned to this hotel anticipating the same type of treatment as previously received. Unfortunately this was... More

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Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review
December 15, 2011

Dear benid0rml0ver , Thank you for your writing your post. We will take note of your comments to prevent them from occuring in the future, as our principal objective is to obtain the maximum satisfaction of our clients. Kind regards, Customer Service. More

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Servigroup Castilla Also Known As

  • Hotel Castilla Benidorm
Address: Calle Jaen 3, 03503 Benidorm, Spain

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