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Servigroup Castilla

#9 of 195 Hotels in Benidorm
Certificate of Excellence
Calle Jaen 3, 03503 Benidorm, Spain
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Servigroup Castilla
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Servigroup Castilla
Servigroup Castilla
Servigroup Castilla
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591 reviews from our community

Traveler rating
    349
    182
    54
    3
    3
See reviews for
115
302
30
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gateshead, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

10/05 - 24/ 05 / 15 This was our first time in this hotel after 28 years staying in the Rio Park and I have to say we were impressed, service was excellent, food first class especially the English bacon at breakfast but please resite the dining room sanitiser to a more prominent position,a very high standard of cleanliness inside... More 

Was this review helpful? Yes 2
Leicester, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our third visit to the Castilla and everything was just as good as the previous visits. Saw many old friends and faces which shows how good the hotel is or else we would not return!. Still excellant service from all the staff. Nothing to much to trouble all very helpfull and always smiling especially Viktor in the dining... More 

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Edinburgh, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

we stayed on the 3rd floor,pool view ,exactly what we asked for the restaurant ,which most people remember from their holidays ,is run really well .we liked the prowling of the manager and his young assistant ,to make sure everything was spot on. the food was very good ,the fish courses were excellent ,and cooked to a very high standard.overall... More 

Was this review helpful? Yes 1
Neath, Wales, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in the Castilla in Early April for one week, it,s the second time i,ve stayed at this hotel and i must say i can,t fault it. The rooms are roomy and very clean and the food was good, The staff are all friendly and efficient. We did struggle to pick the wifi up by the pool but i could... More 

Was this review helpful? Yes 1
Nottingham
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just returned from a wonderful 1 week holiday at the Castilla full board..the hotel is spotlessly clean and the food was excellent and varied,the deserts were especially good and everything was well presented.check in was pleasant and we were given a room on a high floor with pool view as requested when booking.Our room was spacious with air con,fridge, tv... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
Top Contributor
52 reviews 52 reviews
29 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for the 3 rd time and once more the staff especially Jackie excelled themselves in providing first class service. On this visit I was accompanied by my niece who is confined to a wheelchair. They assisted us greatly prior to our arrival with all our requests to accommodate my nieces special needs. Unfortunately she developed a problem during... More 

Was this review helpful? Yes 1
Richhill N I
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

FANTASTIC. This was our fourth year here.It just gets better every year.The hotel is just immaculate.Everything is done to a very high standard in a very friendly way.Mariano and Jackie at reception are spectacular, polite,friendly and incredibly helpful.There is a very good selection of food at meal time and once again the staff are very polite and good.My thanks to... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second visit to the hotel and we had another wonderful holiday here! On arrival it was like walking into the house of an old friend. Jackie was there to greet us and check us in quickly and efficiently. Nothing is ever too much trouble for her and the hotel is so very lucky to have such a... More 

Was this review helpful? Yes 5
Stockton-on-Tees, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel last year for the first time and were very impressed so we booked in again this year. We were full board and the food was to a high standard. The hotel is spotless and clean and the staff are friendly and helpful and the hotel is in a good location however we wont be booking... More 

Was this review helpful? Yes 1
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear Guest, We want to thank you for choosing our hotel Servigroup Castilla to spend your vacation and also for your positive evaluation about our staff. We do appreciate your kind comments about the food, staff and cleaning service. This comment helps us to keep working harder to can deliver the best service. Regarding to the air-conditioning it was not... More 

wales
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hi, Arrived at hotel late at night. Sweated buckets! Assumed there was a problem with the room's air conditioning. Reception informed me that decision was taken centrally as to when air conditioning was turned on. Not happy as slept badly in heat on 2nd night (even with the help of mr cerveza!) I didnt think it unreasonable for a 4... More 

Was this review helpful? Yes 1
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear Guest Firstly we want to thank you for choosing our Hotel Servigroup Castilla to spend your vacation in Benidorm, and for taking the time to write this comment in Tripadvisor. We want to comment to you that the air conditioner is recommended at a temperature of 23-24° and at any time these temperatures were reached during the nights in... More 

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