We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Servigroup Castilla

#10 of 194 Hotels in Benidorm
Certificate of Excellence
Calle Jaen 3, 03503 Benidorm, Spain
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Servigroup Castilla
Professional photos View all
Browse nearby
Servigroup Castilla
Servigroup Castilla
Servigroup Castilla
Write a Review

577 reviews from our community

Traveler rating
    340
    178
    53
    3
    3
See reviews for
109
296
30
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (577)
  • Mar-May only
    (141)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (171)
  • Dec-Feb only
    (69)
All months
London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed today NEW

As usual a very good clean hotel that has customer service presence in reception, very well run. A very good restaurant as well, not too busy when we went , which was good (for us). This hotel is very clean and well maintained.

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

They say it's the small things, returned after staying in October last year only to find hotel cups in the room, thank you. We met the hotel host last year, but this time found ourselves really getting to know her and appreciate her assistance. On transfer to the airport I notice Jackie Rogers was the only one that made it... More 

Was this review helpful? Yes
yorkshire
Contributor
13 reviews 13 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nothing is too much trouble here at the Castilla. The staff are amazing, the food here is some of the best we have ever had on holiday,lots and lots of choice. Reception staff ,bar staff, housekeeping, restaurant staff everyone makes your holiday amazing. You will not be disappointed here at the Castilla.

Was this review helpful? Yes
Dundee, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

As this was our first visit to benidorm we were not sure what to expect, on arrival we were made very welcome from the front of house staff member as we had arrived during lunch service he told us that even though we were near to the end of service we could still use the restaurant that was the start... More 

Was this review helpful? Yes 2
Keighley, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good service - excellent staff, cant fault the hotel - value for money. Would recommend the hotel and I would use Hoteles Servigroup again. The only negative was I didn't have a towel for the swimming pool, however that is my fault not the hotels!

Was this review helpful? Yes 1
Huddersfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An excellent 14 days at the Castilla 4 star hotel. The choice and quality of food was very impressive. The staff always happy and very helpfull. Rooms always well cleaned by the maids. Very relaxing away from all the hustle and bustle.

Was this review helpful? Yes 2
Neath, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just arrived back from having a week's holiday at this hotel with my son and his partner. I can't speak highly enough of it. It was sparkling clean with delicious food and the staff were so helpful and pleasant. From the first minute I arrived I found the welcome so warm and nothing was too much trouble for anyone.It is... More 

Was this review helpful? Yes 1
Flitwick, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another excellent 14 days at the Castilla, cannot fault the hotel, on quality and VFM. This was our 4th stay and we will return in October. If there were any complaints, it was that to keep the 4Starshe rooms need updating.

Was this review helpful? Yes 1
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

no longer have 2 for 1 drinks so everyone goes out, therefore no entertainment. having said that, fantastic hotel and staff. plenty of choice at meal times, rooms clean and airy. pool area has plenty of sun beds with shade available.

Was this review helpful? Yes 2
Hartlepool, United Kingdom
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were staying in Benidorm on a three night break and chose the Servigroup Castilla because of the great reviews and ease of access as we had hired a car for the weekend. Although the hotel has its own car park at 10 Euros per night, we always managed to find a place in the street right outside so no... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

360 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (102)
Viewed
View from room (6)
Viewed
Hotel & grounds (30)
Viewed
Pool/beach area (11)
Viewed
Bathroom (3)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
1:38
Videos (1)
Viewed
Other (45)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (213)
Viewed
Amenities (33)
Viewed
Pool (33)
Viewed
Restaurants and Bars (52)
Viewed
Standard Room (50)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Hotel & grounds (16)
Viewed
Dining (3)
Viewed
Family/play areas (1)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Room/suite (1)
Viewed
Pool/beach area (3)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question