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All 193 Benidorm hotels

Servigroup Castilla

4.0 of 5 Hotel   |   Calle Jaen 3, 03503 Benidorm, Spain
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Servigroup Castilla
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Ranked #12 of 193 hotels in Benidorm
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Domno Amble, United Kingdom
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492 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Amble, United Kingdom
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the fourth time we have stayed at the Castilla and it gets better. As usual the rooms are perfect with a good bathroom. Shower gel and shampoo is provided and clean towels on demand. There as a small fridge in which yo can put your water and wine. TV is HD and you can get many channels including... More

Was this review helpful? Yes
Swansea, Wales, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Would definitely stay again, food ok, didn't look to eat out at all, stayed for 3night weekend break, good location mid way between Levante and Old Town, no good for people with walking difficulties as situated on a slight incline from the beach which took about 10mins stroll, also about 10mins from main entertainment street and Sunday market...

Was this review helpful? Yes 4
1 review
1 of 5 stars Reviewed 2 weeks ago

1star hotel. Outdated. Not very clean. Rude staff. Balcony unsafe. Pricey. Entertainment rubbish. One iron for the whole hotel even though they cost about €20. Filthy pool area. Food not great Nd cold. General management not v professional. Stay somewhere else.

Was this review helpful? Yes 1
York, United Kingdom
13 reviews 13 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived at the Castilla to a very frosty reception from an unfriendly receptionist (blonde hair & glasses). All the other reception staff were friendly and helpful though. The lobby gives a bright and sparkling impression, and we had an adequate twin room and balcony. The rooms were spotlessly clean, with towels changed every day. Full marks to the housekeeping... More

Was this review helpful? Yes 2
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear guest, We would like to thank you for the time you took writing your nice comments as knowing your opinion is the tool to improve our service. On this occasion, we are very sorry to read your comments regarding a member of the reception staff. Please be assured your comments have been taken into account to detect any possible... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a four night break full board at hotel castilla...from the moment we arrived to going the service friendliness of this place is second to none We were on the 8th floor great views...quiet location esp at night but near to everything possible. Food was really five star...staff pleasant and variety of food was excellent.pool quiet and didnt... More

Was this review helpful? Yes 3
Sunderland, United Kingdom
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I have just got home from a 4 night stay at this hotel form July 5th 2014. We booked this hotel as it came highly recommended on Tripadvisor. This was perfect for us on our first trip to Benidorm and we enjoyed our stay tremendously!!! The food was really very, very good, so good in fact that... More

Was this review helpful? Yes 3
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Just back from a weekend with the lads. Could not fault the hotel, it's very clean and good service, food was really good and just a short walk to beach and strip. Was pretty quiet of a day but we headed to the beach bars anyway and entertainment was more aimed at older or Spanish guests but suppose it's the... More

Was this review helpful? Yes 1
Kettering, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have just returned from the castilla and must say our stay was fantastic. The reception staff were brilliant from the moment we arrived up until we left. We asked about buses and the staff rang up and got us times and prices and taxis to Benidorm bus station. I requested a pool view with a double bed and informed... More

Was this review helpful? Yes 3
Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It really depends what your after. We were 6 40 year olds looking for a decent hotel. We had 2 3 bed rooms (609 & 1009). We weren't interested in a pool view, just somewhere to sleep and shower. We had half board but didn't try the food, we were out partying! The hotel was very quiet, we didn't bump... More

Was this review helpful? Yes 2
Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

just returned from castilla i can say i have stayed in much better 3 star hotels than this the rooms was basic , i requested a pool view and was tol there was no 3 bed rooms looking onto pool but ours was a twin room with a extra bed put in it was number 809 . the reception staff... More

Was this review helpful? Yes
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear guest, Firstly, we would like to thank you for spending your time writing your comments on TripAdvisor. We are sorry to hear you were disappointed with your stay. We know food is an important part of guest holidays and as such we do offer an international buffet which is carefully chosen by our catering department where we try to... More

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Additional Information about Servigroup Castilla

Address: Calle Jaen 3, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Servigroup Castilla 4*
Reservation Options:
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

125 photos of this hotel

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All traveler photos (83)
Hotel & grounds (22)
Pool/beach area (11)
Dining (2)
Room/suite (2)
View from room (5)
Videos (1)
Other (40)

Management photos: Courtesy of the property manager

All management photos (43)
Hotel & grounds (16)
Dining (1)
Family/play areas (1)
Bathroom (1)
View from room (1)
Room/suite (1)
Pool/beach area (3)
Other (19)


Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#6 Romantic Hotel in Benidorm #8 Luxury Hotel in Benidorm #9 Best Value Hotel in Benidorm #13 Family Hotel in Benidorm
Hotel Class
Official Description (provided by the hotel)
Hotel located 500m. from Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children’s playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe (supplement) and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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