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Servigroup Castilla

#12 of 193 Hotels in Benidorm
Certificate of Excellence
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Calle Jaen 3, 03503 Benidorm, Spain
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1 room 1 adult
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700 Reviews from our TripAdvisor Community

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Bristol, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

returned to the castilla to find that it is still as good as ever,hotel very clean,good food with a good choice of meals,staff very helpful and speak good English , will be returning later in the year

Helpful?
Thank leonard132
liverpool
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

what can i say that probably hasent already been said,the hotel castilla is a wonderful friendly hotel,all the staff i encounted were great,from the reception,to the resturant,and even the night porter,who let me in the wee small hours,id never stayed in a servigroup hotel before and it wont be my last,the girls on the reception were helpful and spoke good... More 

Helpful?
1 Thank 974joe
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed here for three weeks Christmas and new year which includes the two gala meals one at over 200 euro and the other over 300 not worth paying this amount. The staff are brilliant like a family and cleanliness of hotel cannot be faulted but otherwise rooms and food not any better than most 3 star. the theme nights in... More 

Helpful?
Thank susan w
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear guest, Firstly, we would like to thank you for choosing our hotel and for your nice comments about our staff. We are sorry to hear your stay in our hotel over Christmas and New Year didn´t meet with your expectations whilst always trying to innovate and improve, our sole aim is to please and satisfy our guests, please be... More 

Lockerbie, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our previous hotel in Benidorm is closed for winter but we were so lucky to have opted for the Castilla instead for a winter break. It is a gentle 10 minute walk from Levante Beach and the Old Town. The entire staff are very efficient and friendly, the hotel is spotless and the food good with a selection of 'British'... More 

Helpful?
Thank AGS957
East Yorkshire
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our second Christmas & New Year at this hotel. Again, very good, staff very welcoming, friendly and efficient. Special mention for Jackie who gives lots of help and info and always has a cheery smile for everyone. Rooms as always very clean, as others have said some updating is needed in certain areas, but this is a very... More 

Helpful?
Thank Maz99EastYorkshire
Santa Ponsa, Spain
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned home after 9 days in the Castilla. Lovely hotel with friendly staff.fabulous food their is always something for everybody,and best of all free wifi, Clean comfortable bedrooms, we will definately be returning in the near future. Thanks for a great week Castilla staff and a thank you to Jackie (Guest Services) she is a mind of information.

Helpful?
1 Thank Malcolm O
County Durham
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Just returned home after a week in the Castilla. Lovely hotel with friendly staff.fab food. Clean comfortable bedrooms will defo return. Thanks for a great week Castilla staff and a special thank you to Jackie (reception) for our surprise visit 😅

Helpful?
Thank kgwCountyDurham
Preston, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our 6th Christmas at the Castilla and once again it lived up to expectation. The Staff were very kind and helpful and went out of their way to please us. The Hotel was very clean throughout but could possibly do with updating in some parts. The safe was good value at 2 euros a night, we have stayed... More 

Helpful?
Thank KEITH B
1 review
3 of 5 stars Reviewed January 4, 2016

We went to this hotel for Xmas. and it was not a four star hotel, it was very dated and not what we expected. The Gala meal on Xmas day was cold and not a lot of food unless you like fish. The room was clean but always hot and stuffy. We were rather disappointed.

Helpful?
Thank Thomas E
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear guest, Firstly, we would like to thank you for spending time writing your comment on TripAdvisor. We are really sorry we did not meet your expectations. However, your comments have been addressed and passed on to the relevant department with the aim of improving our service. Kind regards, Customer Service Department. Hotel Servigroup Castilla. More 

Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

First time we have been away for Christmas, third visit to the Castilla. Unsure what to expect for Christmas, did not disappoint. Amazing Christmas Day gala , started at midday with cocktails and canapés in the bar and then lunch at 1pm. People made an effort to dress up for lunch too. Fabulous 5 course lunch, staff worked their socks... More 

Helpful?
1 Thank Pamcolinoscar
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