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Gran Hotel Delfin

#37 of 195 Hotels in Benidorm
Certificate of Excellence
Av Vicente Llorca Alos, 19., 03502 Benidorm, Spain
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1 room 1 guest
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Gran Hotel Delfin
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293 Reviews from our TripAdvisor Community

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Traveler rating
    121
    110
    41
    14
    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (293)
  • Mar-May only
    (96)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (27)
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Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from2 weeks In the sun.Hotel was great.Staff could not be more helpful.Required assistance with a medical condition which Elena from the bar was most helpful translating spanish to english for us.Hotel and rooms were spotless.Plenty of choices of food kept very hot,location excellant,close to beach.Entertainment very good.Will be back.

Was this review helpful? Yes 1
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear Bilboy2015, Thanks for your review. We are delighted with your nice words. We feel more than happy to read that Elena and our staff helped you more than you expected. A big smile for you from Benidorm, Kind Regards, More 

London
1 review
4 of 5 stars Reviewed 2 weeks ago

Noisy rooms from staff dragging furniture when cleaning in the morning. Breakfast staff need more training, constantly forgetting to serve coffee and set tables, customer service at breakfast was poor. Reception staff sometimes unfriendly. Lovely location and excellent bar staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear Carolan B, First of all we would like to thank you for choosing Gran Hotel Delfín and for relaying on GB Hoteles to spend your vacations. Is our commitment to make our guests have a nice and unforgettable experience in our hotel through excellence and dedication. We are very sorry that you were not satisfied with our customer service.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What can I say we stayed here in room 216 for two weeks staff were amazing hotel was beautiful spotless rooms cleaned every day ! I am a coeliac and they catered for all my needs the food was amazing 😀😀 the waiters & waitresses were fab especially Elena Rosco she was such a delight and helped us with everything... More 

Was this review helpful? Yes 2
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear Wirly28, Thanks for your kind words. We are happy you enjoyed your stay with us. It is pleasing to know that you loved our Gran Hotel Delfín, and all its area. Come back soon, Kind regards, More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 25, 2015

My wife an I have just returned home, after a lovely stay at this hotel. When we checked in, we were told that our room was on the 4th floor. The receptionist noticed that I had walking difficulties and said that we could change the room if we found it was not suitable for us. Well when we got to... More 

Was this review helpful? Yes 5
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear Mister Peter B, Thank you very much to share this nice opinion with the rest of the travellers. We celebrate that you enjoyed a wonderful holidays with us, the satisfaction of our guests is our main goal. We will congratulate our check-in staff and Helen for his efficiency and the resto of the tema as well. We will be... More 

Morecambe, England, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 19, 2015

I have stayed at this hotel 3 times and enjoyed everything about it.The location the lovely friendly, helpful, staff ..That is all the staff , reception, cleaners, restaurant and bar staff. The rooms are very comfortable and the views with a sea view are amazing. There is a large variety of food for every meal. The management are about every... More 

Was this review helpful? Yes
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear Misses Rita C, Thank you very much for your nice opinion about our hotel. We are really happy that you enjoyed a wonderful holidays with us, we will continue working to offer all the best in your next visit. We're going to congratulate our staff for their well-done job with our guests. See you soon. Kings regards More 

Carlton-in-Cleveland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 14, 2015

Nice and quite beautiful area and views, Sitting outside most nights watching the world go buy. spotlessly clean and food very good. Must also make a comment about your barmaid Elana, (blond) lovely girl and couldn't be more helpful all the time. Always smiling and nothing was too much trouble for her. Will definitely come back.

Was this review helpful? Yes 3
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear Brenda P, Thank you very much to share your nice comment with the rest of the travellers. We celebrate that you appreciate our location in front of the beach. We congratulate our staff for the service and our chef for his meals. We still working on the same way to offer to our guests all the best. We will... More 

Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 11, 2015

I would very much like to spend a holiday at this Hotel but I have a problem. My husband is confined to a wheelchair for a substantial part of the day. I would therefore like to know whether this Hotel is wheelchair friendly.

Was this review helpful? Yes 2
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear cymrugirl68, Our hotel is accesible for whelchairs and we have an accesible room and different type of rooms that you can enjoy, but it depends on your needs. I recommend you to send us an email with all the information and we're going to help you in your booking. We will be waiting your news. Kings regards More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 30, 2015 via mobile

Just arrived home from a short stay at the delfin hotel, on arrival we were pleasantly surprised at the breathtaking views of the beach. The reception lady didn't give us much info as we collected our key so we had to find out meal times etc ourselves but this wasn't a problem. We were there for 5 days and had... More 

Was this review helpful? Yes 1
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear Itssophiec, Thank you for your time sharing your opinion with the rest of the travellers because your opinion is very important for us. We celebrate that you enjoy our location and his sea views. On the other hand is sad that you couldn't enjoy all the breakfast because we offer a wide breakfast timetable 8 am to 11 am,... More 

Valencia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2015

Gran Hotel Delfin is situated towards the end of the Poniente beach on the sea front. Nice and quiet away from the main bustle of the town centre, buses stop right outside the hotel to take you into the centre. Good size clean rooms with tv, toiletries and towels are changed daily. Swimming pool, garden area and tennis court. Sea... More 

Was this review helpful? Yes 1
Juan D, Director General at Gran Hotel Delfin, responded to this review
Google Translation

AntonioValencia_10, Muchas gracias por su comentario tan agradable. Sus palabras además de ayudar a otros viajeros a que visiten nuestro... More 

Alicante, Spain
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 28, 2015

We went to meet a friend at the Delfin Hotel and it was mid morning, we asked if we could have the breakfast the waiter said no thats has finished so we decided to have just coffee instead, we sat and had a good chat and drunk our cofee and then went to pay the bill, the member of staff... More 

Was this review helpful? Yes 2
Juan D, Director General at Gran Hotel Delfin, responded to this review

Dear David T, We don't understand what happened because our main goal is to satisfy our guests giving them the best service. Our team tries always to help the customers. We're sure that is was a confusion or a misunderstanding, but we're sorry about it. I hope that you visit us again to verify that we offer a good service.... More 

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