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Hotel Don Pancho

#11 of 195 Hotels in Benidorm
Certificate of Excellence
Avenida del Mediterraneo 39, 03500 Benidorm, Spain
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Hotel Don Pancho
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Ranked #11 of 195 Hotels in Benidorm
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Happyjim4 Durham, England
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913 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durham, England
Contributor
15 reviews 15 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is very comfortable and offers warm furnishing and flooring. The staff are very friendly and helpful. The entertainment is somewhat tame for my liking, but it seems to work well for most, especially the local people who add to the attendance at weekends particularly. The swimming pool and sun bathing areas are kepy very clean and there was... More 

Was this review helpful? Yes
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for choosing our hotel and for booking direct with the hotel! We are happy that you were able to benefit from the free safe promotion we had for a few weeks, however this was only for a limited time and now safes are only free for customers whom book direct with the hotel (guests who book direct also... More 

Bournemouth, United Kingdom
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked direct with the hotel and their website is easy to use. We prefer to be independent and it enables us to fly from an airport local to us. Although it was too late for us, we noticed that the hotel is now offering free airport transfers. Also, you can cancel your booking right up until the day before you... More 

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Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for choosing our hotel and for booking direct with the hotel! We are glad you had everything you needed in the Superior room and will take all your comments about the room and other installations of the hotel into consideration. We are happy to hear that you came back to the Don Pancho because of our restaurant and... More 

Nairn, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have just returned from a lovely two week break at the Hotel and it was my tenth visit but the very first on my own. Excellent service from all except from the Head Waiter who was miserable and obviously did not take to a loan female. He made it very awkward in the restaurant but I got used to... More 

Was this review helpful? Yes 1
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

We are always happy to welcome you back to our hotel! We love having you here and look forward to seeing you again soon! We are, however, a bit disappointed about the service you mentioned you received from the head waiter. We will definitely be addressing the situation. Nonetheless, we are glad that you had a great holiday here with... More 

Swindon
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked in no fuss ,had a superior room with flat screen television,fridge,2 bottles of water a day,safe all at no extra cost.Good view from balconyFood was ok ,good service.No problems with sunbeds/shades,due to Monika who looked after the area,i hope the hotel realise what a asset she is to the hotel,nothing was a problem to her.The only downside was the... More 

Was this review helpful? Yes 3
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for your honest review! We appreciate you taking the time to tell others about our hotel and the 4/5 rating. We are happy that the food, service (especially from Monica and Felix), and guest rooms were satisfactory and that you liked our central location. As you mention, the hotel is having a massive refurbishment starting November 1st, 2015... More 

Bromsgrove, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in April. This was our 3rd stay in 3 years. If you want a particular room or floor just e-mail and they will help if they can. Suggest you do not stay on first floor as you can hear the music if you want an early night. The food is still as good as our first visit. Staff very... More 

Was this review helpful? Yes 1
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for being loyal guests and for writing about your positive experience here on Trip Advisor for millions of travelers to see. We are thrilled that you are happy with the service, food, entertainment and bedrooms. Just wait till after the refurbishment in spring 2016 when everything will be even better. It makes us smile to hear that you... More 

Oxford, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here May 2015 (refurb due end of 2015/start 2016). Old fashioned hotel preferred by older travellers and central for beach with main shopping area/town centre only 15 minutes walk away. Food good if a little monotonous and bland. Rooms comfortable but fittings worn. Staff great and pleased to help whenever asked. Although on main road, traffic noise was not... More 

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Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for choosing our hotel for your holiday in Benidorm this past May and for giving our hotel 4 out of 5 score on Trip Advisor. We are glad that you found our location convenient and staff to be pleasant and helpful. We also thank you for you comments on the food and rooms, as we are constantly trying... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from another stay at the Don Pancho Hotel in Benidorm. Just as good as the last time we stayed, there were a couple of issues during our stay but once I reported them they were sorted out immediately. The Hotel is closing down on the 1st November for a complete refurbishment, rooms, balconies, kitchens pool area the full... More 

Was this review helpful? Yes 3
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you very much for sharing your positive experience at our hotel on Trip Advisor. We are happy that you are excited about our upcoming refurbishment and that you are already looking to book in spring 2016 when we re-open. As you mentioned the hoel will be clsoing November 1st, 2015 through spring 2016. We will be open by May... More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

just returned from 11 night stay. The hotel is closing from November to April for refurbs.Room was comfortable, staff were all friendly and helpful. Booked in Bed, breakfast and evening meal. All meals are buffet style. the choice both hot and cold was huge and all very well cooked and presented. The hotel is a very short walk to the... More 

Was this review helpful? Yes 2
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for sharing your positive holiday experience on Trip Advisor! We are pleased that you appreciated the staff and the food at our restaurant. The entire staff does its best to give our guests a great total experience. It is also nice that you had a chance to explore Altea and Calpe. There are plenty of other worthwhile neighboring... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our 8th stay here, and the hotel is in a great place as in central to the beach and the new town and its not that far to the old town by walking or catching a bus. The hotel was as always great, regulars are always remembered by staff, who are always friendly and helpful. And with the... More 

Was this review helpful? Yes 1
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

We are looking forward to your 9th stay already! Thank you for such a fantastic review! We are so blessed to have loyal guests like you who continue to choose our hotel and enjoy great holidays here with us. We will take your comments about the times of the shows into consideration and are currently in the process of adding... More 

Blyth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Been coming to Benidorm for over twenty years. Done the Self catering, All inclusive & Family holiday. But as I had just become a pensioner decided the wife & I would try the Don Pancho having previously walked passed this hotel on many occasions we arrived on the 9th of May 2015 for 10 days Half board basis. Check in... More 

Was this review helpful? Yes 3
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Wow! What a great review! We are so happy that you had a blissful holiday here at the Don Pancho and that you were impressed and will return! And for next time we would like to inform you that the prices at all of our bars apply the low resident discount prices with the exception of the dancing lounge which... More 

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