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Hotel Don Pancho

#13 of 194 Hotels in Benidorm
Certificate of Excellence
Avenida del Mediterraneo 39, 03500 Benidorm, Spain
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Hotel Don Pancho
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Ranked #13 of 194 Hotels in Benidorm
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
FranDSaltburn Saltburn
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862 reviews from our community

Traveler rating
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132
560
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saltburn
Contributor
11 reviews 11 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was recommended by friends and we are very pleased we came. The location is good. Convenient for the seafront promenade ,transport and shops. The upgraded room we booked was very comfortable, food good and also entertainment. Saturday night dancing with all the visitors from outside the hotel is crowded but fun. It is good that residents are able... More 

Was this review helpful? Yes 2
West Midlands, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Visited this hotel with Thomson Holidays, at very short notice for a "weeks break". We have stayed here before with friends but because of the very tight timescale we travelled alone. The hotel is still as good as we recalled, and the staff throughout the hotel, from reception/restaurant/domestics were excellent. Extremely helpful/friendly and above all polite. The food and choice... More 

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Bridgend, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Lovely hotel in a good location ..... shops, cafes, bars, prom within 2 minutes walk. Food not brilliant but ok ........ lots of repeat customers complained that the standard of food had gone down! Hotel was very clean, it had a lovely homely feel to it and we would stay there again, perhaps when it has been refurbished. Loved Benidorm,... More 

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brighton uk
Contributor
11 reviews 11 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

ONE WORD FOR THIS HOTEL IS OUTSTANDING. ROOMS FOOD STAFF The hotel is so clean and all of the staff from the chamber maids to the waiters and the reception they all went out of their way to make my stay as enjoyable as possible. After six pm there are no shorts allowed so everyone made the extra effort in... More 

Was this review helpful? Yes 5
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

We are very happy that you found our hotel to be outstanding! We are pleased that you enjoyed your stay with us as our main objective is HAPPY GUESTS! We are glad the chambermaids, reception staff and kitchen staff were able to satisfy your requests and helped you feel at home… Outstanding news which we will relay to the team.... More 

lesleyandpaulmann
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Can't fault it best hotel we have booked in benidorm as its location is spot on the food is great and dietary requirements are catered for the staff are friendly this hotel is all sea facing so we all have a view higher floors are even more superior a great place going back end may advice would nr get in... More 

Was this review helpful? Yes 4
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your superior review! We are very glad that that this is the best hotel you have booked in Benidorm and we hope that we can welcome you back soon for another enjoyable stay! We are happy that the we were able to meet your special dietary requirement needs at the restaurant and that you think the food... More 

Liverpool, England
Contributor
11 reviews 11 reviews
11 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a nice pleasant ten days in Don Pancho our first return to Benidorm in over 7 years and first time in this hotel. We upgraded to a superior room with views fro the 17th. floor (the top). Don't know really if it was worth the extra money for robes , slippers and water every day. However the food in... More 

Was this review helpful? Yes 4
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your kind review. We are very pleased that you enjoyed your first stay at our hotel and that you would return in the future. Great news! We are happy to hear that you found the food and staff excellent yet are a bit disappointed you were not 100% convinced that the superior room was worth the extra... More 

Whitland, United Kingdom
Top Contributor
104 reviews 104 reviews
24 hotel reviews
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having checked tripadvisor before booking it was clear Hotel Don Pancho was one of the better hotels in Benidorm, and we were not disappointed by anything throughout our stay. As every review will tell you, all the rooms are well maintained and the staff are friendly and helpful, I saw a waitress fetch everything for breakfast from the buffet on... More 

Was this review helpful? Yes 2
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

We do care about our guests, thank you for noticing and for writing about it on Trip Advisor! Our staff is always ready to lend a hand and make guests feel at home. Our main objective is for everyone to enjoy their holiday and feel welcome. We are so glad that you felt welcome and we thank you very much... More 

Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Update of my march review.I have now been to to this hotel eleven times in the past three years ,always short breaks from Southampton,always in winter months.It fills my needs in a way that I cannot fault. The hotel has 250 rooms on 18 floors, all sea facing .200yards from the sea front. The hotel is very quiet ,partly reason... More 

Was this review helpful? Yes
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your kind review. We are very pleased that you enjoyed your first stay at our hotel and that you would return in the future. Great news! We are happy to hear that you found the food and staff excellent yet are a bit disappointed you were not 100% convinced that the superior room was worth the extra... More 

Exmouth, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well, after reading the one star reports on this hotel it did make us wonder. We need not have been concerned. From the moment we checked in we have found the service to be quite excellent. The hotel, even though it is due for refurbishment at the end of this year is in far better condition than many an establishment... More 

Was this review helpful? Yes 3
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for recommending our hotel and for your detailed review. It is nice to hear that we met your expectations and that you found our hotel to be lovely! Thank you for choosing the Don Pancho! We are so pleased that you found the cleanliness and food to be of good quality.The chambermaids do a great job keeping the... More 

Bridgend, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in this wonderful hotel in February . I wish to congratulate all staff at Don Pancho for making my week so comfortable & enjoyable .. Good luck with your refurbishment .. Hope to stay here again in the future . Best wishes, Chris ☺️

Was this review helpful? Yes 2
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you Chris for your best wishes, fabulous review and for choosing our hotel! We are so pleased you had an enjoyable week at our hotel and that the staff made you feel comfortable. We all hope to welcome you back soon! Thank you again for sharing your comments on Trip Advisor. Safe Travels and take good care! More 

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