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All 193 Benidorm hotels

Hotel Don Pancho

4.0 of 5 Hotel   |   Avenida del Mediterraneo 39, 03500 Benidorm, Spain
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87%
Ranked #7 of 193 hotels in Benidorm
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
2musketeers2011 Dumfries, United Kingdom
  • Overview
  • Reviews (707)
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707 people have reviewed this hotel

Traveler rating
    412
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dumfries, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Slow check in, room not ready and not offered a non smoking room. Room had a strong smell of smokers.Problems getting a sun bed. Food was average and not four star. Would rate as a 3 star. Extra cost for upgraded rooms. Feel this should be the normal room for a 4 star.

Was this review helpful? Yes 3
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your comments. We apologize we did not exceed your expectations during your stay with us as this is always the goal of our hotel. Per your comments about check-in, our Front Desk team is very efficient yet it can be difficult to get everyone checked-in as quickly as usual when a bus of many new guests comes... More

Dudley, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just returned from a weeks stay half board, i have to say that i was very disappointed with the rooms.Being a Thomson platinum hotel i expected much more. we stayed in the corona Del mar for the new year and the quality of the hotel was much better. The hotel is very clean and the service provided was excellent, the... More

Was this review helpful? Yes 2
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for posting your opinion on Trip Advisor. We are happy that you found the location, cleanliness and service of the hotel as excellent! Thank you! You also mention that you found the standard rooms as basic and we remind you that we do have a Superior Room category if you would like something extra special for your next... More

Merseyside
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in June for 2 weeks half board. We were in one of the basic rooms and felt if gave us all we needed. In fact we were on the 15th floor but I didn't like the lifts ( never been a problem for me before ). They were rather "neat" and sometimes quite slow. On our second... More

Was this review helpful? Yes 5
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for your positive review. We are so happy you think our hotel is GREAT! We work hard to keep the hotel spotless and we are so happy that you found your surroundings clean and comfortable. Thank you also for commenting on the excellent service provided by our Reception team and the excellent food selection. We hope that if... More

uk
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

One week stay in a perfect beach location just 100yrds from the Levante Beach. Very Clean communal areas and the room which we where given also very clean. We upgraded to superior room and very pleased with the extras although others did not agree. Food was plentiful and varied although could have been hotter, although a microwave was available. Very... More

Was this review helpful? Yes 1
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you very much for selecting our hotel and for taking the time to write this review. We are pleased you enjoyed the Superior Room and that you have decided to stay with us again in 2015… we are looking forward to welcoming you back. As you mentioned, our hotel is situated in an ideal location and the Superior Rooms... More

Hornchurch
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

If you upgrade your room you get a comfortable one. If you don't you get a basic one. Which being told by fellow hotel guests these basic rooms are not 4*. The restaurant is ok, with limited choice of food. It is in a good location, but I advise you upgrade your room. Ken C

Was this review helpful? Yes 2
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you very much for this review. Our hotel is situated in an ideal location and we are very happy that you enjoyed it! As you state in your review, the Superior Rooms are the best rooms in the hotel… they offer the best views and many extras. In any case, both the Superior and Standard Rooms of our hotel... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fantastic hotel, the staff are friendly, so helpful and couldn't do enough for you, the food is lovely so are the rooms to, the location is perfect, and would go back. I think it's ideal for couple and families to, 2 minute walk from the beach and the strip

Was this review helpful? Yes 2
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for the FANTASTIC review! Our staff really cares about the happiness of the guests… it is our top priority. Also, our great location and delicious food keeps our guests coming back…we are so glad that you have also decided to come back as well! We are looking forward to seeing you soon. Thank you very much for selecting... More

Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at hotel for one week returned on 18/7/14 stayed there a few years ago and nothing changed rooms badly needs decorated but very clean towels changed every day and room cleaned maids work very hard and always very pleasant food was good as well something for everyone only downside in restaurant is staff make sure Spanish guests are seated... More

Was this review helpful? Yes 1
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for coming back to see us again and for writing your comments on Trip Advisor. We are very glad that you found the room clean and the food pleasant. The beach is very close-by and a good choice for guests who like to avoid the morning queue for the sunbeds although rest assured there is always a sunbed... More

Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have just returned from our fourth visit to the Don Pancho and were not disappointed. It's everything that we want from a hotel and the guaranteed Spanish sunshine, location just finishes it all off very nicely. All of the staff are helpful, efficient and friendly, nothing is too much trouble, special thanks to Manuel, (who remembered us) and Isabel in... More

Was this review helpful? Yes 1
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you so much for choosing the Hotel Don Pancho and for highly recommending us in your review… we are lucky to have guests like you! As detailed in your review, our staff is excellent… we are very proud to have such a terrific group of people who enjoy helping our guests make their holidays hassle-free. Manuel and Isabel say... More

Skelmersdale, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

staff great food room all fab good area clean very friendly area good for all amenities had plenty of things arranged to do if you so wished the fact that all the rooms are facing the sea is a bonus ideal for disabled to be able to plug scooters in

Was this review helpful? Yes 2
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Thank you for your fab review, we are very glad that you enjoyed your stay! As you mentioned we do have fabulous sea views from all of our rooms and the location of the hotel is ideal as the beach, shopping and nightlife are all a stone’s throw away. Thank you so much for choosing the Hotel Don Pancho and... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 3rd stay at the Hotel Don Pancho and can say that the new look rooms really make a difference. Fabulous super king size mattress, walk in shower and free water ever delivered to our room every day. Food was excellent, different meal every night with wide variety to cater for everyone. Staff are brilliant and Javier the... More

Was this review helpful? Yes 3
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

We are so pleased that the extras in the new Superior Rooms and super-comfortable bedding made a difference in your holiday. Also, we appreciate your positive comments about our "brilliant" staff, "fun" entertainment and "excellent" food. What a wonderful review! Nevertheless, we would like to apologize about the issue you had at check-out. We had a specific issue with the... More

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Additional Information about Hotel Don Pancho

Address: Avenida del Mediterraneo 39, 03500 Benidorm, Spain
Phone Number:
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Don Pancho 4*
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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style
#4 Luxury Hotel in Benidorm #4 On the Beach Hotel in Benidorm #7 Romantic Hotel in Benidorm #7 Family Hotel in Benidorm
Hotel Class
Number of rooms
252

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