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Hotel Sercotel Alfonso XIII

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Paseo Alfonso XIII, 40, 30203 Cartagena, Spain
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Free breakfast with your stay
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1 room 1 adult
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Hotel Sercotel Alfonso XIII
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106 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for 5 nights at this hotel, from 27th December to 1st of January. On 30th night my telephone( IPhone 5 ) had been stolen from our room, we found our door open when we came back to the hotel and my phone was missing. We announced the police but nothing happened, the personal of the hotel did nothing... More 

Helpful?
Thank Anca R
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

First of all, we are sorry for what happened during your stay at our hotel in December. I would like you to know that we followed this issue closely at all times, so we have very detailed information on the matter. If you wish, you may contact us and I will be more than happy to give you further information... More 

Keighley, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 24, 2015

The rooms were quite spacious and very clean with good facilities. There was good attention to detail as we were provided with tea/coffee making facilities after day 1. The rooms were quiet and the air conditioning good. The breakfast was varied, with lots of choice hot and cold and the service was good although self serve coffee was slow when... More 

Helpful?
Thank TheSmithsLilyHall
Juan Carlos G, Director General at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Balsicas, Spain
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 25, 2015 via mobile

Very good hotel, quite a walk to Cartagena centre, where all the restaurants and activity is. Rooms are clean and fairly large, staff are courteous and speak English, breakfast is continental and also does hot English breakfast.

Helpful?
Thank Roylps
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Thank you very much for your feedback and your kind words and we wish you have a good day. More 

Level Contributor
97 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 17, 2015 via mobile

Stayed at the hotel while on business in cartagena. Good location lots around but I found the room to be a little stuffy like a box that is closing in on you. The staff was polite and the hotel is probably one of the better around.

Helpful?
Thank Aaron R
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Prince George, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 13, 2015

This is a great location - close to the train and bus stations. We were only in for a couple of nights. The room was small and clean. The staff were very helpful and spoke enough English for us to get by.

Helpful?
Thank Bill J
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Dublin, Ireland
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed September 21, 2014

Very good location,bedroom was a good size and very clean,Air condition a little noisy.Staff very friendly and helpful,parking next door to hotel €13 per night.Lots to do and see in the area. Cartagena is about 20 minutes from San Javier Airport.

Helpful?
Thank skipper153
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Mojacar, Spain
Level Contributor
63 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed June 8, 2014

The location is very good...right on the main street in Cartagena but several blocks from the water. The rooms are OK...not bad, not great. The staff is very helpful and attentive. We've stayed here on many occasions including Carnaval and the festival of the Romans and Carthaginians, which is not to be missed. The city is filled with interesting sights... More 

Helpful?
Thank Mojaquera
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Luxembourg City, Luxembourg
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed February 13, 2014

I had a so nice experience in Sercotel JC1 Murcia that as soon as we arrived in Cartagena I looked for Sercotel hotels. Wrong choice.The hotel is dated, old and dirty. We went to this hotel after in the Sercotel Carlos III told us they did not have a room for us that they were full. Yes sure at the... More 

Helpful?
Thank Visitors1973
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Travelers are raving about these Cartagena hotels

wales
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 16, 2013

Stayed for 2 nights recently. Very happy with the stay although the car parking attached to the hotel (in a public underground carpark) left a bit to be desired - got blocked in and had to try to find the owner making us late for the flight home. Bar is attached to the hotel at the bacl of the hotel... More 

Helpful?
Thank swansfan
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Oliva, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 14, 2013

It was just a one-night stay, although I have stayed here several years ago and I'm sure there was a bar then. Reception staff pleasant and helpful, room pleasant, adequately furnished and quiet, breakfast good with enough choice. I would stay there again, although would prefer a hotel nearer to the port if I was alone.

Helpful?
Thank covkittyOliva_Spain
Juan Carlos G, General Manager at Hotel Sercotel Alfonso XIII, responded to this review

Dear client, Your opinion is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again. More 

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