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All 14 Cartagena hotels

Hotel Alfonso XIII

4.0 of 5 Hotel   |   Paseo Alfonso XIII, 40, 30203 Cartagena, Spain
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Hotel Alfonso XIII
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Ranked #7 of 14 hotels in Cartagena
A recent review
4 of 5 stars Reviewed October 16, 2013
swansfan wales
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62 people have reviewed this hotel

Traveler rating
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    31
    13
    2
    2
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3
32
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Luxembourg City, Luxembourg
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 13, 2014

I had a so nice experience in Sercotel JC1 Murcia that as soon as we arrived in Cartagena I looked for Sercotel hotels. Wrong choice.The hotel is dated, old and dirty. We went to this hotel after in the Sercotel Carlos III told us they did not have a room for us that they were full. Yes sure at the... More

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Juan Carlos G, General Manager at Hotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

wales
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 16, 2013

Stayed for 2 nights recently. Very happy with the stay although the car parking attached to the hotel (in a public underground carpark) left a bit to be desired - got blocked in and had to try to find the owner making us late for the flight home. Bar is attached to the hotel at the bacl of the hotel... More

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Juan Carlos G, General Manager at Hotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Oliva, Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 14, 2013

It was just a one-night stay, although I have stayed here several years ago and I'm sure there was a bar then. Reception staff pleasant and helpful, room pleasant, adequately furnished and quiet, breakfast good with enough choice. I would stay there again, although would prefer a hotel nearer to the port if I was alone.

Was this review helpful? Yes
Juan Carlos G, General Manager at Hotel Alfonso XIII, responded to this review

Dear client, Your opinion is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again. More

Motherwell, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 5, 2013

On the plus side is the location, the price and level of noise. On the down side is the not very helpful reception staff', I very often got the distinct impression that you almost had to apologise before asking them a question and the broken English response you got very often left you none the wiser. I was there with... More

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Juan Carlos G, General Manager at Hotel Alfonso XIII, responded to this review

Dear Client, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations completely. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Madrid, Spain
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

The hotel is very nice, the room and bathroom are both very big. We had an extra large double bed and a jacuzzi tub. The staff are very friendly and helpful. Location is great, you can walk to the center/ port/bus / train station. There is also a city bus stop 100m from the hotel where you can take the... More

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Was this review helpful? Yes 1
Juan Carlos G, General Manager at Hotel Alfonso XIII, responded to this review

Dear client, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Turre, Andalucia, Spain
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 18, 2013

Stayed here for 4 nights in May. The room was pleasant, with space for my husband's wheelchair and hurray, an accessible bathroom with shower for him. TV reception was poor. We had paid for breakfast, but would not do so again. There was fruit which was good, but a poor choice of cereal (3) and the cooked items (beans bacon... More

Was this review helpful? Yes 2
Juan Carlos G, General Manager at Hotel Alfonso XIII, responded to this review

Dear clients, Thank you very much for your time. Your opinion is very important. This will help to improve our services like breakfast and everything else. I am glad you like Cartagena I hope to see you again and count on your trust again Sincerey More

Limassol, Cyprus
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2013

Recently stay for 4 nights and was pleased. Nice spasios room on very reasonable rate, excellent restraunts, nice recration room including free coffee at any time, excellent room service and extremely helpful and friendly staff with good english. Very conviniently locating, 10 min to downtown by walk, beatiful city. Thanks a lot. The only disappointing thing was quite weak wi-fi,... More

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Juan Carlos G, Director General at Hotel Alfonso XIII, responded to this review

Dear client, Thank you for your time about filling the survey in regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More

Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 24, 2013

Not the hotel experience I was expecting. Firstly you had to pay to park at the hotel and the car park was the worst I have experienced, cars squeezed in behind concrete pillars and asked to leave keys in the event you are blocked in. Hotel staff were pleasant. rooms are basic with very thin Walls. Do not expect a... More

Was this review helpful? Yes 2
Juan Carlos G, Director General at Hotel Alfonso XIII, responded to this review

Dear Client, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

London
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 13, 2012

Typical Best Western, very clean and very comfortable. The room did not match up to the picture, which had two easy chairs in it and a lot more room than we had. Amazed that they had old fashioned TV. Good location

Was this review helpful? Yes
Juan Carlos G, Director General at Hotel Alfonso XIII, responded to this review

Thank you very much for your opinion about your recent stay. About your reference to the differences between the room you stayed and the room we show at the photo, I will check in which room you have stayed because the photo shows the real look our room have. On the other hand, we are triying to change TVs as... More

Truro
Top Contributor
109 reviews 109 reviews
34 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 26, 2012

I have stayed here several times and have to say that I have found it very comfortable. The rooms are air conditioned and double glazed (although the dividing walls are quite thin). There is free wifi in the rooms and some English language TV. The breakfast is some of the best I have had in Spain with lots of fruit,... More

Was this review helpful? Yes 1
Management response:

Dear Guest, Your compliments of the Best Western Hotel Alfonso XIII are greatly appreciated. We work diligently to offer the best service and a great stay for each guest so it is nice to know when this succeeded. It will be a pleasure to host you again in future. Best regards, More

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Additional Information about Hotel Alfonso XIII

Also Known As:
Best Western Cartagena
Cartagena Best Western
Address: Paseo Alfonso XIII, 40, 30203 Cartagena, Spain
Location: Spain > Region of Murcia > Cartagena
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 14 hotels in Cartagena
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Alfonso XIII 4*
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