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Hilton Madrid Airport

#67 of 454 Hotels in Madrid
Certificate of Excellence
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Avenida de la Hispanidad 2-4, 28042 Madrid, Spain
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Hilton Madrid Airport
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1,743 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed just for two nights and it is a remarkable hotel. The rooms are spacious, very modern and with wooden floor (which I definitively prefer since cleanliness can be proven). The pool is small but entertaining, the food is very good and the personnel very caring. It has a great price/quality ratio.

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1 review
4 of 5 stars Reviewed 2 days ago NEW

I stayed with my girlfriend for 4 days and I think it was a nice place to stay, the staff are very attentive and kind, the room service is good and the bar and the restaurant are quite nice, the pool and gym area is nice as well, it is a very executive hotel so it can be a bit... More 

Was this review helpful? Yes
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a morning flight back home out of MAD, so we needed to stay in Madrid and preferably out by the airport. Having some spare points, decided to use them on this Hilton property. What really nice place! Our room was a good size. The bathroom was way above average. The staff was really friendly and helpful. We even... More 

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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

My stay didn't start off great when their airport shuttle drive right past me, but I called the front desk and within 10 minutes he was back. Check in had more weird problems because what they had on file was much different than what I had received in my confirmation. They had the number of rooms and even my credit... More 

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you very much for taking your precious time and sharing your feedback with us. We pay attention to all guests' comments as they help us to continuously grow and improve the guests' experience. On the behalf of all Hilton Madrid, I deeply apologise for the inconvences occurred. I have shared it with Front Desk and our Reservation... More 

Minneapolis, Minnesota
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Checked into this hotel late in the evening and were pleasantly surprised to find both the restaurant and bar open. We opted for the bar which offered a simple but tasty menu. The rooms were comfortable and clean. We had requested one room for 3 adults. When we checked in, they did not have a room that would fit three... More 

Was this review helpful? Yes 1
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for sharing your kind words with us. It gives us great pleasure to hear that you have enjoyed your stay. I would like to offer my truliest gratitude for your positive comment about our staff attitude. I have immediately shared it with them. We are looking forward to welcome you again on your next visit. With... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After one month touring all over Spain, it turns out that this hotel, at the edge of the airport for goodness sake, got our finest rating. What a pleasant surprise. Service was impeccable, breakfast was perfect and the room had a view.

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HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests experience through our service. I am honoured to hear that our breakfast and our staff exceeded your expectations! I have shared your lovely comments with our team.... More 

Hungerford, United Kingdom
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A nice hotel, but typical of a large chain near an airport. Room was comfortable, well air conditioned and clean. However, a little surprised there was no bottled water in the room (only the mini bar!). The breakfast was nice, and the staff very friendly. There was major issues with the internet, so a number of hours were spent without... More 

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, I would like to offer my sincerest gratitude for taking your valuable time and sharing your experience with us. It gives us a great pleasure to see that you have had an enjoyable stay. Our team always strives to provide an excellent service and in this occasion we can see that we have almost met your expectations, thanks... More 

Northampton
Level Contributor
218 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed in April. Warmly welcomed and upgraded in line with My status as a Hilton Gold VIP. Loved the room at a very good rate. Aircon and wifi good also. Staying at the Airport suited my plans for this weekend with use of the free Hotel Airport bus very useful. Normally I would choose to stay in the city but... More 

Was this review helpful? Yes 1
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, I would like to thank you for taking your important time and leaving your feedback to us. It is our real pleasure to see that you have had an excellent stay with us. We are delighted that you have enjoyed the design of the hotel as well as the Shuttle Service. The designer wanted to combine four natural... More 

Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

The Madrid Airport Hilton offers reasonable rooms and a free shuttle to the various airport terminals. The hotel lacks atmosphere and the sound-proofing between rooms could be better. That being said as a convenient place to sleep near the airport it's good enough.

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you very much for taking your precious time and sharing your feedback with us. We pay attention to all guests' comments as they help us to continuously grow and improve the guests' experience. Moreover,our team always strives to deliver an excellent service and we can see that, thanks to your courteous opinion. we have almost reached your... More 

Ogden, Utah
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I have been fortunate enough to spend time in Madrid and other parts of Spain, and we frequently stay at the airport Hilton before our flight home. What we like about the Hilton includes reliable airport shuttle, the health facility and unusual pool. Paying for WiFi in the room is expensive and irritating. On our last stay... More 

Was this review helpful? Yes 1
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, I would like to offer my honest gratitude for taking your important time and sharing your opinion with us. Our team always looks forward to providing the excellent service and we can see that we have almost succeeded, thanks to your cordial comment. It gives us a great pleasure to see that you have enjoyed your stay with... More 

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