I've stayed at airport hotels from time to time and I've never been impressed - until now. I'm also not a big fan of modern rooms but once again - wow! The rooms were spacious and somehow modern was actually comfortable. The bathroom included a shower and separate massive jetted tub. Beds were a dream and so was the staff....
More
Dear Eve,
Thank you very much again for all your comments, including twitter, facebook and Tripadvisor.
I am really pleased to know that you had a really nice experience and that we have exceed your expectations. Hilton Madrid Airport is more than an Airport hotel!
I hope tho have the pleasure to welcome you back soon.
Maria Perez del Arco
More
The hotel is located about five minutes from the airport in Madrid. We spent the night there as we had a flight early the next day. The hotel staff is efficient and helpful. The room was spacious, modern and clean. We had dinner at the hotel restaurant which was good and the breakfast buffet the next morning which had a...
More
Thank you very much for taking the time to share your comments with us.
I am glad that you'd liked the hotel rooms and design! I will convey your compliments to the Chef and all Team Members.
I do hope to have the pleasure to welcome you back soon to Hilton Madrid Aiprort nad maybe this time wiht a bit...
More
Very modern hotel. Rooms large and very comfortable. Ideal for short stays near airport. Great breakfast. Ok gym and nice pool. Rooms very clean and have all the amenities needed for a nice stay. Highly recomendable hotel.
More
Thank you for your feedback!
Happy to hear that you enjoyed your time with us and that you found time to relax by the pool!
Wether is being really nice and warm so we have retraceted the pool roof! nice to sunbath!
I hope to welcome you again soon to Hilton Madrid Airport!
Clement Felus
General Manager
More
We stayed one night after travelling to Madrid by train before flying to Miami the following day.
The hotel fully lived up to the expectations that had been raised by reading the reviews here. The room certainly can be described as "sexy" as coined by a previous reviewer.
Our HHonors Gold status brought us room upgrade to Executive floor (key...
More
Thank you for such a positive feedback!
We are continuously working to exceed guest expectations and delivering a great service.
I hope to have the pleasure to welcome you back soon to Hilton Madrid Airport!
Clement Felus
General Manager
More
Very modern room but they managed to make it quite comfortable. Bed was awesome. Like the bath tub separate from the shower.
Breakfast buffet was excellent and included in my room rate. I would definitely pay for it if it wasn't.
Irks me to pay for Internet but the price of 9EU was not bad.
Only thing that I thought...
More
Thank your for you comments.
I happy to hear that you found the room and facilities comfortable.
The Chef and the team are contiuously working hard to maintain Hilton culinary standards, acquiring first quality food products. He will be glad to know that you very much enjoy breakfast and Hilton Classics.
Clement Felus
More
We arrived around 23.45 a bit on the tired side and were pleased that checking in was smooth. We were first told no double room was available but when we looked a bit disappoined, one was found - I thik a larger room on the penthouse floor. Breakfast was pretty good and I liked the fact they offered a compementary...
More
Thank you fortaking the time to share your feedback with us!
I am glad that the check in went smooth and easy even more with such a late flight arrival time.
It is true that Spain is a country of late dinner compare to other European countries, neverhteless even if the food service in the bar stops at midnight we...
More
Very nice hotel with top notch amenities and service. The building itself is unusual (in a good way) with 2 towers. All the Hilton perks, like a very nice gym and a pool, 24 hours room service and offcourse, the Hilton breakfast.
More
Nice feedback!
Thank you for taking the time to share your comments and overview with us.
Regarding the architecture of the hotel, having the two towers alow us to separate the conventions and groups from the Individual travellers minimizing the noise!
Looking forward to welcome you again soon at the hotel.
Clement Felus
More
Our overnight stay started off on the wrong foot when the shuttle that runs every 20 - 25 minutes didn't appear for 50 minutes and 3 phone calls.
The decor is contemporary with a lot of glass. The room 425 was very comfortable and well appointed.
There was a lot to choose from on the buffet as well as eggs...
More
Thank you for your review.
At Hilton Madrid Airport we really value our guests opinions and feedbacks as it help us to improve day by day.
I will forward your nice comments on the Buffet Breakfast to the Chef and his team!
We look forward to welcome you again to Hilton Madrid Airport and this time to great you personally....
More
I arrived at Hilton , and as Hilton Honors I expected a better service, however, it was less than very good from the front desk to the executive floor.
Since I was allocated a gracious room with spa, and other facilities, that helped, but as mentioned some of the staff in the executive floor were very young , just were...
More
Thank you very much for sharing your feedback with us. this helps us to improve time after time.
I am sorry to hear that we did not match your expectations at the check in and Executive Lounge.
At Hilton we are always seeking for young and motivated people to learn the values of the company and at one stage in...
More
Exhausted after transatlantic flights, we were horrified to find that they had given away our room and booked us elsewhere! (Clearly, there had been issues around plane delays). However, the reparations made (transportation back to the Hilton for a fine complimentary dinner, excellent complimentary upgraded room on our return stay, a sense that the management staff were all apprised of...
More
Thank you for your comments.
Again, please accept my most sincere appologize for the inconvenience caused on your arrival.
On the other hand, I would like to thank you your wonderful feedback about Hilton Team Members service and attitude.
Our guests satisfaction and comfort are one of our most important values, and I can see as per your review that...
More
If you own or manage Hilton Madrid Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
164 Reviews
891 Reviews
313 Reviews
