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Hilton Madrid Airport

#64 of 452 Hotels in Madrid
Certificate of Excellence
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Avenida de la Hispanidad 2-4, 28042 Madrid, Spain
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1 room 1 guest
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Hilton Madrid Airport
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1,846 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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  • All months
    (1846)
  • Mar-May only
    (469)
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Cape Town, South Africa
Level Contributor
65 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Although a little way from Madrid airport, the hotel is is well-managed and clean, and the staff very helpful and attentive. One of the businessman's primary needs is decent wifi, and this let the two stays down. It is rated poor and this without a need for really fast speed. The restaurant is also rather over-priced although the food is... More 

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for sharing your feedback. It is our aim that each and every guest receives a high standard of service and your review is not reflective of the experience we are known to provide. Please accept my sincere apologies for any inconvenience that may have been caused due to the Internet connection. I sincerely hope that we... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed for 1 night. It was perfect. The check in was great, they even gave me a map to get to mall. Had room service that evening, Food was very good. Had breakfast the next morning, not bad at all. Little confusing if I need to sit first or go up and get food. But experience was nice. My shuttle... More 

Was this review helpful? Yes 1
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for taking the time out to share your recent experience with us. I am extremely pleased to read your review and to know that we were able to exceed your overall expectations. I am also happy that you had a lovely breakfast experience with plenty of choice. We hope that we will have the opportunity to... More 

Rome, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for one night and I have to say a enjoyed it very much. Room at Executive level was well appointed, american standard in size and with complimentary coffee/tea and bottled water. Breakfast served at the atrium level was outstanding with very high quality products. Attention at the lobby was professional but not extra friendly. Overall a very comfortable and... More 

Was this review helpful? Yes 1
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, I would like to thank you for having taken the time to post your comments. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I was delighted to read your review and to learn that you enjoyed your visit, and were satisfied with our service... More 

Westchester County, NY
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very large modern room and facilities. I spent one night at this hotel because I had a very early flight the next morning and it was one of the closest to the airport. Pleasantly surprised by the quality of the facilities for an airport hotel. The wireless internet worked fine in my room. No complaints.

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I was delighted to read your review and to learn that you enjoyed your visit, and were satisfied with our service and facilities. We look forward to welcoming you again. Best... More 

Chicago, IL
Level Contributor
124 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

An adequate hotel right at the airport. The shuttle driver broke the handle of my tote bag when he was taking it out of the back. When we mentioned it, he just said “sorry about that” and walked away. Our room was large and decorated in a contemporary style. Lighting was very dim, making it hard to read, and there... More 

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Bakersfield, California
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hilton Hotel property is very modern property located conveniently next to the airport. The hotel staff was courteous and helpful. The room was modern with all the amenities: Flat Screen TV, modern bathroom with separate shower & tub, and a comfortable bed. The breakfast buffet was very good! The pool and gym were well above average! Hotel shuttle buses... More 

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for sharing your feedback. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I was delighted to read your review and to learn that you enjoyed your visit, and were satisfied with our service and facilities. We look forward to the pleasure of... More 

Pittsburgh, Pennsylvania
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel for 2 nights at the beginning of our Moroccan holiday. It is the perfect location to get adjusted to the time difference. The hotel has all the amenities one would expect from a category 4 Hilton, including free wifi and breakfast for Diamond VIP members. The room was spacious & clean for our family... More 

Was this review helpful? Yes 1
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive... More 

Milton, Washington
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here a full week while touring around Spain. We are HH Gold members and used our points to stay in all the Hilton Properties all over Spain. At first I was hesitant to stay here being so far from the center of the City, but that turned out to be a non-issue. We arrived in Madrid by train... More 

Was this review helpful? Yes 2
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Guest, Thank you for taking the time and sharing your feedback. We are very pleased to see you enjoyed your stay with us and found our breakfast and our staff to your liking. We hope to welcome you back in the near future. Best wishes, Marta Sanz Public Relations Manager More 

London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Nice hotel, excellent rooms, 65% rating compared to usual and expected Hilton standards. Complementary shuttle collects from outside of the airport T4 (across the road, next to buses, a section where one will see all shuttles for hotels, Hilton shuttle is black) prompt, friendly driver. Shuttle available approx every 15 mins. 7 min ride to the hotel. Check in, fairly... More 

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Mr. Phredom, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests ‘experience through our service. Our team is always available to provide excellent service and on this occasion we can see that we have almost met your... More 

Paradise, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for over 60 days throughout 2015. Excellent proximity to airport, major industrial locations and only walking distance to dozens of restaurants, and a massive shopping mall. Staff are above and beyond.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMadridAirport, Public Relations Manager at Hilton Madrid Airport, responded to this review

Dear Derek S, Thank you for sharing your feedback with us. We are very pleased to see you enjoyed your stay with us, it´s very important to us that our guests will feel welcomed during all their stay and I am very pleased to see you were happy during your long stay with us. We will be happy to welcome... More 

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