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All 455 Madrid hotels

Holiday Inn Express Madrid Airport

3.0 of 5 Hotel   |   Avenida de Aragon 402, 28022 Madrid, Spain
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Ranked #378 of 455 Hotels in Madrid
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302 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Booked this hotel as had an early flight the next morning. Calls itself an airport hotel even though it is nowhere near the airport!! Went into Madrid by bus and metro which was easy enough although there is walk to the bus stop. Hotel booked our taxi to the airport which cost around €30! Biggest gripe with this and every... More

Was this review helpful? Yes
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

First of all the staff are really rude when you ask them for change Second on their website it says the airport is 5 minutes away BUT the airport is around 1 HOUR by walking WHY CALL IT AN AIRPORT HOTEL?? The taxi costs are soo expensive The hotel room is really dirty example the carpet is filthy and when... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear nalsl, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More

Windsor
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The problem with this hotel is simple. No shuttle. The advice from the desk is take a taxi. A whopping 60 Euro round trip, doubling the cost of an overnight stay. Crowne plaza is opposite and operates a shuttle. Do the maths and see what suits you but don't be fooled by the low price, it's a false economy. Rooms... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear regtravellerWindsor, Thank you for taking time to share your experience with us. It is disheartening to learn that you were not able to fully enjoy your stay because of transportation concerns. Please accept our sincerest apologies for any inconvenience you may have experienced. Your comments are taken into serious account and rest assured that this will be considered when... More

bromley
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Used this before a long haul flight as near airport , as mentioned way out of madrid an would stay in side an travel out to airport in future , was a little tired and the beds an pillows not very comfortable but for 1 night just got on with it will add distance to airport 40 mins in traffic... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear brownieBromley, Thank you for your recent stay with us. We continually strive to be the best in our industry. However, it seems that we failed to do so during your stay. I am saddened to read our location and room accommodations did not meet your expectations. We are very sorry for any inconvenience this has caused. The feedback we... More

Manteca
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room was average with standard amnenities. Wifi included. Had to go out for dinner since no resraurant in the hotel. Breakfast was horrible. It took much longer to get to the airport than anticipated in traffic. Stay closer if possible.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Susan G, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room and internet service. However, we’re sorry we fell below your expectation regarding breakfast selection. We will address this concern. I assure you that the feedback of our hotel... More

Norwich, United Kingdom
Top Contributor
53 reviews 53 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

My room had a weird odour that I had to open the window and vacate the room for a while, they had a vending machine that dispensed beer, which helped me get over the smell. Next to a busy main highway too, and in a pretty desolate place, well close to an airport.. Plus side though was after relaxing in... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Soundgesture, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More

Struer, Denmark
Top Contributor
95 reviews 95 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed October 13, 2014 via mobile

Horrible place, unfortunately everything else was sold out. All rooms are smoking rooms, and smell like that. Had to leave window open all night, to get decent fresh air, not smart close to airport. No shuttle to airport - 'just use next doors free shuttle, they properly don't mind'. Restaurant can't charge to room, selection is crap. Breakfast is virtually... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Jens L, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More

Bangkok, Thailand
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 2, 2014

Nice and up tp standard, as it is a chain hotel so you can find everything up to its standard. We was disappointed by Analinas Rooms in Madrid as they didn't honor my booking with Agoda so we tried to find new hotel and found this Holiday Inn Express Airport had some room left so we decided to move out... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Sinderellad C, Thank you for your candid review. It is lovely to hear you had a good time at our hotel. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank... More

Senior Contributor
43 reviews 43 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed October 1, 2014

Avoid this terrible hotel Terrible unstable wifi Ripped off by taxis. 29€ when told by hotel €20 maximum No airport transfer when it's an airport hotel Poorly maintained room Avoid like the plague The room was dirty Indifferent service

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear UKbusinesstravellers, Thank you for your for writing a review about your experience. I am sorry to hear about the issues you may have experienced during your stay. Please accept our sincere apologies for any inconvenience it may have caused you. I have sent you a private message in an effort to obtain more information about your experience. We hope... More

chennai
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 28, 2014

The hotel charged me 250 euros for a small room, smelling of smoke. Not that close to the airport. No shuttle provided. Not at all worth the money. Facilities are minimal. Only good thing was the food but breakfast buffet was poor. The restaurant has only one person working and he does everything from cleaning tables to serving to filling... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear mooresroad, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

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Additional Information about Holiday Inn Express Madrid Airport

Address: Avenida de Aragon 402, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid Airport 3*
Number of rooms: 124
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Also Known As:
Holiday Inn Express Madrid Airport Hotel Madrid
Holiday Inn Madrid

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