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All 456 Madrid hotels

Holiday Inn Express Madrid Airport

3.0 of 5 Hotel   |   Avenida de Aragon 402, 28022 Madrid, Spain
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28%
Ranked #376 of 456 hotels in Madrid
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277 people have reviewed this hotel

Traveler rating
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    56
    74
    61
    71
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Glasgow
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked here for two nights, Hotel is 25 euro taxi from the airport and same to go back into the town, Closest metro is a 1 mile hike and a bus journey away, food was tasty enough, breakfast a bit of a let down but still reasonable, Staff werent too frierndly with us, we seemed to be a problem to... More

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Kfar Saba, Israel
Top Contributor
88 reviews 88 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have stayed in many Holiday Inn Express Hotels in the USA and other countries and they ranged from very good to basic, but none were as bad as this one- quite remote, nothing around it and the rooms reminded me of the Youth Hostels were I stayed in my youth. The one point of light was the girl a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear AvguyKfarSaba_Israel, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience. Unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest... More

Baltimore, Maryland
1 review
2 of 5 stars Reviewed 3 weeks ago

Despite "Airport" and "Express" in the title, THERE IS NO AIRPORT SHUTTLE and NO DECENT PUBLIC TRANSPORTATION. Taxi to and from the airport add a minimum of 40 € round-trip. And Wi-Fi costs extra! The location, right on a major highway, is surrounded by what looks like a bombed-out concrete ocean, apparently a tragic result of the economic collapse and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Chris M, Thank you for taking the time to post a review regarding your recent visit. It is disappointing that we were not able to provide an exemplary experience on this occasion. Please accept my sincerest apologies for any inconvenience you may have had with the fee for the Wifi connection and breakfast being a substandard. I have taken... More

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 4, 2014

Express: means cars passing full speed just below your windows all the night Express: mens the speed at which you want to leave this fast good restaurant Express: means how quick you want to leave this place in the morning to never come back. One good point? It is clean No shuttle is available from bajaras airport. Consider around 20€... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Zebull-, Thank you for taking the time to provide feedback on your stay. It is unfortunate you did not enjoy your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Ben J... More

Barcelona, Spain
Contributor
18 reviews 18 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 2, 2014

They provide a Holiday inn service that for me it is enough into a clean environment. I'm visiting this hotel many times when go for business. The unique problem is access to Madrid during some hours but there is a train station near it

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Chicago, Illinois
Top Contributor
73 reviews 73 reviews
37 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed December 28, 2013

The only reason I stayed here was because I needed a single night layover as I made my way over to the Canary Islands. I thought it would be great to grab a hotel near the airport because I had an early morning flight. When I arrived at the hotel I felt like I had been taken to a desert... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Antkneee, Thank you for taking the time to provide feedback on your stay. It is unfortunate the location prevented you from fully enjoying your time at the hotel. We were greatly pleased to see your high scores for Cleanliness, Service, and Value. We take all of the reviews we receive very seriously as they allow us to identify areas... More

Mississauga, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 11, 2013

The location was far from the city center but accessible via public transportation, you would walk 5 mins and get on a bus that would take you to the nearest subway station. The Hotel had a print out with directions on how to get to and from downtown. The staff was really friendly and nice. We did have to take... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear MMari_22, Thank you for writing a review about your recent stay with us. I am pleased to note that you found our hotel staff friendly and nice and you had an enjoyable dining experience with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. However, it... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 24, 2013 via mobile

Get real, management. Wi-fi is every bit as important as a tv in the room. The tv's free, why not wi-fi? I was totally flabbergasted when I went to get the code and was told I had to pay for the time I would use it. No way Jose! This discolored my entire experience and I made a vow I... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Kildowgut, Thank you for your review about your recent experience with us. I am sincerely sorry that the unavailability of complimentary Wifi connection impacted your visit. Your comments are important to us and will enable us to consider for improvements needed in what we can offer. Again, we appreciate your review and our sincerest apologies for the shortcomings. Sincerely,... More

Vermont
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2013

We spent over an hour and a half circling the highways around Barajas trying to find this place. We finally gave up and decided to take a room in place we could locate, when we stumbled upon our destination. The hotel itself is adequate and the staff friendly, but there's no airport shuttle, so unless your coming in a taxi,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear VT101, Thank you for your recent stay with us and reviewing our property. However, I sincerely apologize that you did not find our location to your liking and deeply regret the incovenience this has caused you. I appreciate your feedback as this is our best resource for improving guest services. While we understand that your stay was not 100%... More

Jacksonville, Florida
1 review
3 of 5 stars Reviewed September 3, 2013

Hotel was clean and simple. Staff was totally incompetent. Only one girl at the front desk. Line out the door.No pillows on beds, took 1 1/2 hours to get them. Very expensive parking. I think you can do better.

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear flyguy1953, Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased that you have noticed the cleanliness of our hotel. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short... More

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Additional Information about Holiday Inn Express Madrid Airport

Also Known As:
Holiday Inn Express Madrid Airport Hotel Madrid
Holiday Inn Express Madrid Airport Hotel
Holiday Inn Madrid
Holiday Inn Express Madrid
Address: Avenida de Aragon 402, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #376 of 456 hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid Airport 3*
Official Description (provided by the hotel):
The Holiday Inn Express Madrid Airport is a Brand New Modern Hotel. The fantastic location and accessibility makes it the ideal base whether for business or pleasure. Situated directly on the Highway A-2, and with easy access & connections to all major city ring roads. The Holiday Inn Express is surrounded by the Business Parks of Coslada, San Fernando, and Torrejon. Minutes away from International Airport Madrid Barajas and IFEMA Exhibition & Fair centre ( home of SIMA, CPHI, INTERGIFT to mention a few ) and Madrid City centre. For the leisure traveller the Hotel is next to Plenilunio, ( biggest shopping mall in Spain), and Aquopolis Aquapark. The 124 bedrooms, including 3 accessible rooms, are highly equipped with air condition, SAT & Pay TV and ADSL Wi-Fi High speed Internet. In the morning a delicious FREE continental buffet breakfast and in the evening you can enjoy our Mediterranean cuisine Restaurant. (Mon-Fri). All this coupled with our Meeting room for up to 40 people, 24-hour Business Corner, Informal Bar and Secure parking, why stay anywhere else. Our friendly staff will be more than happy to welcome you ! ... more   less 
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