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All 457 Madrid hotels

Holiday Inn Express Madrid Airport

3.0 of 5 Hotel   |   Avenida de Aragon 402, 28022 Madrid, Spain
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Ranked #381 of 457 Hotels in Madrid
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Norwich, United Kingdom
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

My room had a weird odour that I had to open the window and vacate the room for a while, they had a vending machine that dispensed beer, which helped me get over the smell. Next to a busy main highway too, and in a pretty desolate place, well close to an airport.. Plus side though was after relaxing in... More

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Struer, Denmark
Top Contributor
82 reviews 82 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Horrible place, unfortunately everything else was sold out. All rooms are smoking rooms, and smell like that. Had to leave window open all night, to get decent fresh air, not smart close to airport. No shuttle to airport - 'just use next doors free shuttle, they properly don't mind'. Restaurant can't charge to room, selection is crap. Breakfast is virtually... More

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Bangkok, Thailand
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice and up tp standard, as it is a chain hotel so you can find everything up to its standard. We was disappointed by Analinas Rooms in Madrid as they didn't honor my booking with Agoda so we tried to find new hotel and found this Holiday Inn Express Airport had some room left so we decided to move out... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Sinderellad C, Thank you for your candid review. It is lovely to hear you had a good time at our hotel. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank... More

Senior Contributor
43 reviews 43 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Avoid this terrible hotel Terrible unstable wifi Ripped off by taxis. 29€ when told by hotel €20 maximum No airport transfer when it's an airport hotel Poorly maintained room Avoid like the plague The room was dirty Indifferent service

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear UKbusinesstravellers, Thank you for your for writing a review about your experience. I am sorry to hear about the issues you may have experienced during your stay. Please accept our sincere apologies for any inconvenience it may have caused you. I have sent you a private message in an effort to obtain more information about your experience. We hope... More

chennai
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel charged me 250 euros for a small room, smelling of smoke. Not that close to the airport. No shuttle provided. Not at all worth the money. Facilities are minimal. Only good thing was the food but breakfast buffet was poor. The restaurant has only one person working and he does everything from cleaning tables to serving to filling... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear mooresroad, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Resita, Romania
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are very clean.You find tea and coffee on the table. Not very friendly staff. The hair dryer and the kettle did not work properly.NOisy room , because of the highway nearby. Not so good breakfast

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear MirelaSorina, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness. However, we’re sorry we fell below your expectation regarding customer service, noise and breakfast selection. We will address these concerns. I assure you that the feedback of our hotel will... More

Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This location is great for the airport, as it's just over the overpass...not far. Still, being that Spain eschews any shuttle bus [must protect cab drivers!], it's about a 15 Euro ride to the airport. Short, 10-minute ride that's perfect, since an early morning flight requires you to be close. If, however, you want to go into the city center,... More

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NJ, USA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice little hotel, small but clean rooms. Perfect for a quick overnight stay to airport. It is Spain so you can't really get 1 decent room for a family of 4. We got a room with 2 full beds. It was tight but for a few hour sleep and the price we managed just fine. Breakfast was good also, and... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

If you want to save money, this isn't the place for you. No free WiFi. 30euro taxi each way. The front desk lies... they curse at you in Spanish because they think you don't understand... they charge for calls to order pizza-a service they promote in the room. And then, mutter under their breath "pfff it's only 20 cents" ...... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear grifiwa, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More

Brisbane, Australia
Top Contributor
84 reviews 84 reviews
57 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed June 19, 2014

Where do we start. This hotel is not close to terminal 4 of the airport as its name would suggest. In fact, it takes about the same amount of time to travel by taxi from this hotel to terminal 4 as it would to go from central Madrid. If we had known this, we would have stayed in central Madrid,... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear TheCr00ks, Thank you for taking the time to provide feedback on your stay. We deeply regret to see you did fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and... More

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Additional Information about Holiday Inn Express Madrid Airport

Address: Avenida de Aragon 402, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid Airport 3*
Number of rooms: 124
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Also Known As:
Holiday Inn Express Madrid Airport Hotel Madrid
Holiday Inn Madrid

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