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All 458 Madrid hotels

Holiday Inn Express Madrid Airport

3.0 of 5 Hotel   |   Avenida de Aragon 402, 28022 Madrid, Spain
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24%
Ranked #378 of 458 Hotels in Madrid
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275 reviews from our community

Traveler rating
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    50
    80
    59
    74
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
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  • Spanish first
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English first
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

If you want to save money, this isn't the place for you. No free WiFi. 30euro taxi each way. The front desk lies... they curse at you in Spanish because they think you don't understand... they charge for calls to order pizza-a service they promote in the room. And then, mutter under their breath "pfff it's only 20 cents" ...... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear grifiwa, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More

Brisbane, Australia
Top Contributor
83 reviews 83 reviews
56 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed June 19, 2014

Where do we start. This hotel is not close to terminal 4 of the airport as its name would suggest. In fact, it takes about the same amount of time to travel by taxi from this hotel to terminal 4 as it would to go from central Madrid. If we had known this, we would have stayed in central Madrid,... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear TheCr00ks, Thank you for taking the time to provide feedback on your stay. We deeply regret to see you did fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and... More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 9, 2014

"Holiday Inn Express Madrid Airport" - misleading in every way! First, it's not at the airport: it's miles away. And there's no airport shuttle. So the hotel has, in fact, no connection with the airport. So add at least €30 each way to/from the airport. Second, if you're thinking of the US quality of a Holiday Inn, forget it. After... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Robert K, Thank you for leaving us a review about your recent stay. I apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I would like to... More

Chicago, Illinois
Top Contributor
52 reviews 52 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 26, 2014

This hotel was quick and easy for a brief sleep before an early flight. However the rooms were not has nice as HIE hotels I'm used to in the Americas, though the HIE in Rivas Vaciamadrid was the same. It's a very quick ride to the airport, though. Still, I would recommend the Crowne Plaza next door if you're doing... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear karlostroski, Thank you for staying with us and for posting a review. We’re glad that our location was suitable for your travel needs. Conversely, it is regrettable that you were not satisfied with the rooms. I apologize for any inconvenience this has caused. If there is anything we can do to make your next stay with us more pleasurable,... More

Bothell, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 4, 2014

After reading all of the reviews I was worried about staying here. Overall the experience was a bit better than expected - they had a bar and the people working at reception were great. For the price you pay and for a stay of 12 hours (which I had to leave for the airport), it was a great hotel. Taxi... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Bonnie S, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and... More

Glasgow
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 16, 2014

Booked here for two nights, Hotel is 25 euro taxi from the airport and same to go back into the town, Closest metro is a 1 mile hike and a bus journey away, food was tasty enough, breakfast a bit of a let down but still reasonable, Staff werent too frierndly with us, we seemed to be a problem to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear GGUKracer, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More

Kfar Saba, Israel
Top Contributor
90 reviews 90 reviews
35 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed April 6, 2014

I have stayed in many Holiday Inn Express Hotels in the USA and other countries and they ranged from very good to basic, but none were as bad as this one- quite remote, nothing around it and the rooms reminded me of the Youth Hostels were I stayed in my youth. The one point of light was the girl a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear AvguyKfarSaba_Israel, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience. Unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest... More

Baltimore, Maryland
1 review
2 of 5 stars Reviewed March 30, 2014

Despite "Airport" and "Express" in the title, THERE IS NO AIRPORT SHUTTLE and NO DECENT PUBLIC TRANSPORTATION. Taxi to and from the airport add a minimum of 40 € round-trip. And Wi-Fi costs extra! The location, right on a major highway, is surrounded by what looks like a bombed-out concrete ocean, apparently a tragic result of the economic collapse and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Chris M, Thank you for taking the time to post a review regarding your recent visit. It is disappointing that we were not able to provide an exemplary experience on this occasion. Please accept my sincerest apologies for any inconvenience you may have had with the fee for the Wifi connection and breakfast being a substandard. I have taken... More

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 4, 2014

Express: means cars passing full speed just below your windows all the night Express: mens the speed at which you want to leave this fast good restaurant Express: means how quick you want to leave this place in the morning to never come back. One good point? It is clean No shuttle is available from bajaras airport. Consider around 20€... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Zebull-, Thank you for taking the time to provide feedback on your stay. It is unfortunate you did not enjoy your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Ben J... More

Barcelona, Spain
Top Contributor
64 reviews 64 reviews
33 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 2, 2014

They provide a Holiday inn service that for me it is enough into a clean environment. I'm visiting this hotel many times when go for business. The unique problem is access to Madrid during some hours but there is a train station near it

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Madrid Airport

Address: Avenida de Aragon 402, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid Airport 3*
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Also Known As:
Holiday Inn Express Madrid Airport Hotel Madrid
Holiday Inn Madrid

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