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Holiday Inn Express Madrid Airport

3.0 of 5 Avenida de Aragon 402, 28022 Madrid, Spain
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Holiday Inn Express Madrid Airport
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Holiday Inn Express Madrid Airport
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305 reviews from our community

Traveler rating
    12
    60
    92
    60
    81
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Yorkley, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stopped off here on way to Southern Spain. Had items on top of car and staff member came out to review whether the car would fit into the underground car park. Was very helpful. Parking very secure although very steep climb out of car park with heavy car which only just made. Room good with comfortable bed and clean. Bathroom... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed November 12, 2014

Booked this hotel as had an early flight the next morning. Calls itself an airport hotel even though it is nowhere near the airport!! Went into Madrid by bus and metro which was easy enough although there is walk to the bus stop. Hotel booked our taxi to the airport which cost around €30! Biggest gripe with this and every... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Deacon D, Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. We regret the poor experience and negative impressions you may have had particularly with the location of the hotel to the airport, and with the dining experience, which failed to meet your expectations. Your feedback is very important to... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 2, 2014

First of all the staff are really rude when you ask them for change Second on their website it says the airport is 5 minutes away BUT the airport is around 1 HOUR by walking WHY CALL IT AN AIRPORT HOTEL?? The taxi costs are soo expensive The hotel room is really dirty example the carpet is filthy and when... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear nalsl, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More 

Windsor
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 1, 2014

The problem with this hotel is simple. No shuttle. The advice from the desk is take a taxi. A whopping 60 Euro round trip, doubling the cost of an overnight stay. Crowne plaza is opposite and operates a shuttle. Do the maths and see what suits you but don't be fooled by the low price, it's a false economy. Rooms... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear regtravellerWindsor, Thank you for taking time to share your experience with us. It is disheartening to learn that you were not able to fully enjoy your stay because of transportation concerns. Please accept our sincerest apologies for any inconvenience you may have experienced. Your comments are taken into serious account and rest assured that this will be considered when... More 

bromley
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 30, 2014

Used this before a long haul flight as near airport , as mentioned way out of madrid an would stay in side an travel out to airport in future , was a little tired and the beds an pillows not very comfortable but for 1 night just got on with it will add distance to airport 40 mins in traffic... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear brownieBromley, Thank you for your recent stay with us. We continually strive to be the best in our industry. However, it seems that we failed to do so during your stay. I am saddened to read our location and room accommodations did not meet your expectations. We are very sorry for any inconvenience this has caused. The feedback we... More 

Manteca
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 29, 2014

Room was average with standard amnenities. Wifi included. Had to go out for dinner since no resraurant in the hotel. Breakfast was horrible. It took much longer to get to the airport than anticipated in traffic. Stay closer if possible.

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Susan G, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room and internet service. However, we’re sorry we fell below your expectation regarding breakfast selection. We will address this concern. I assure you that the feedback of our hotel... More 

Norwich, United Kingdom
Top Contributor
66 reviews 66 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 22, 2014 via mobile

My room had a weird odour that I had to open the window and vacate the room for a while, they had a vending machine that dispensed beer, which helped me get over the smell. Next to a busy main highway too, and in a pretty desolate place, well close to an airport.. Plus side though was after relaxing in... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Soundgesture, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More 

Struer, Denmark
Top Contributor
99 reviews 99 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed October 13, 2014 via mobile

Horrible place, unfortunately everything else was sold out. All rooms are smoking rooms, and smell like that. Had to leave window open all night, to get decent fresh air, not smart close to airport. No shuttle to airport - 'just use next doors free shuttle, they properly don't mind'. Restaurant can't charge to room, selection is crap. Breakfast is virtually... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Jens L, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Bangkok, Thailand
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 2, 2014

Nice and up tp standard, as it is a chain hotel so you can find everything up to its standard. We was disappointed by Analinas Rooms in Madrid as they didn't honor my booking with Agoda so we tried to find new hotel and found this Holiday Inn Express Airport had some room left so we decided to move out... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Sinderellad C, Thank you for your candid review. It is lovely to hear you had a good time at our hotel. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank... More 

Senior Contributor
43 reviews 43 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed October 1, 2014

Avoid this terrible hotel Terrible unstable wifi Ripped off by taxis. 29€ when told by hotel €20 maximum No airport transfer when it's an airport hotel Poorly maintained room Avoid like the plague The room was dirty Indifferent service

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear UKbusinesstravellers, Thank you for your for writing a review about your experience. I am sorry to hear about the issues you may have experienced during your stay. Please accept our sincere apologies for any inconvenience it may have caused you. I have sent you a private message in an effort to obtain more information about your experience. We hope... More 

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Additional Information about Holiday Inn Express Madrid Airport

Address: Avenida de Aragon 402, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid Airport 3*
Number of rooms: 124
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Also Known As:
Holiday Inn Express Madrid Airport Hotel Madrid
Holiday Inn Madrid

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