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Holiday Inn Express Madrid Airport

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Avenida de Aragon 402, 28022 Madrid, Spain
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Holiday Inn Express Madrid Airport
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Holiday Inn Express Madrid Airport
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342 reviews from our community

Traveler rating
    13
    71
    107
    67
    84
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

This hotel no longer belongs to IHG. Now it's a B&B. Bear in mind that an Express hotel does not have Frigobar in the room and it's good for 1-2 nights max. People in the hotel are very polite and attempted to solve a reservation issue I had without hesitate. However, negative points are that Hotel has no shuttle services... More 

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Newcastle
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

There is no courtesy bus and the taxi is €20 flat rate. The hotel is next to the airport but 7km from the terminal. The system is a complete scam. You will feel robbed. Rooms are basic. Small tv. Bathroom is nice with a bath. Avoid avoid avoid. Holiday Inn are really letting their name down with this joke of... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear pilotjack33, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodation. However, we regret to read that in this case you feel we have fallen short of your expectations due to the location of the property to the airport which you find it inconvenient. We would love... More 

Travelers are raving about these Madrid hotels

Mosta, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 19, 2015

This was a stay-over for an early flight, but on the whole it was not worth it. Usually airport hotels have courtesy transport to the airport, but this one did not. It cost me by taxi to get to the airport the following morning almost as much as the taxi ride cost from Madrid central train station to this hotel.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Sandro S, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. However, please accept our apologies for the inconvenience brought by the lack of shuttle service and your dining experience fell... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 12, 2015

Consider the actual cost of staying at this property as there is no courtesy bus. As a platinum member I am disappointed with myself for not researching better, but really, with an IHG airport hotel, should I have been expected to do so? Perhaps I should research better and select the right hotel based on an overall price and not... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear ralphe1963, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 8, 2015 via mobile

In the middle of nowhere no where near the city and in a rough area train station says a short walk Yeh into the middle of the Bronx beds were shabby n basic the old good thing was the waiter in the resturant n the pizzas the staff are unhelpful n rude

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Evo777, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay with regard to the quality of bed... More 

Port Laoise, Laois, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 19, 2015

I stayed here in September as i was going to the Airshow at the Airforce base which is not to far away. It already known by aviation enthusiasts because of its location to the runway which is why I picked it. Its a cheap hotel.The bar and restaurant were grand for what we needed. As has been mentioned by others... More 

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Los Angeles
Top Contributor
350 reviews 350 reviews
163 hotel reviews
167 helpful votes 167 helpful votes
2 of 5 stars Reviewed February 15, 2015

I did not have a good time here. It was really not the hotels fault because I booked in the center of Madrid for a meeting but my reservation was cancel last minute and I got this as an option. What can I tell intrepid travelers that might help: 1. It not near the Barajas Madrid terminal and there is... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear DoesNotGetOutMuch, Thank you for your candid review regarding your hotel experience with us. We are delighted to note that the internet connection is well to your liking and regarded our staff to be helpful. Whilst we are pleased with the good comments, we truly value the negative comments as this gives us the opportunity of improving what we can... More 

Lisbon, Portugal
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 3, 2015

I stayed there for one night and the recepcionist was just rude. I could only remember the Little Britain series with Carol "Computer says no". First she said that there was no reservation under one name and almost didn't want to ask for another one (and we were 3, for 3 rooms, so it was natural that the reservation could... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear mundo222, Thank you for taking the time to write a review. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are truly sorry you received service that was less than satisfactory from the receptionist during your stay. We appreciate you bringing your concern to our... More 

Palm Springs, California
Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 18, 2015

The hotel staff wass quite friendly, but the breakfast was not all that great. No waffles or cinnamon rolls like in the USA. The restaurant was all that great either. I suggest going to the Crown Plaza to eat across the street. We booked a family suite and there was some sort of mix up leaving us with a double... More 

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Kifisia, Greece
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 2, 2015

Just had to spend the night there in between the flights Vienna-Madrid and Madrid-Chicago. No way to eat if you arrive hungry. Only a machine with chocolates, coca-cola and juice. They write they provide internet but they are actually not. You have to pay for an hour and the hour starts when you pay and not when you start using... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Carpe_Diem_200713, Thank you for taking the time to leave us your feedback. Allow me to sincerely apologize for any shortfalls that may have caused inconvenience, particularly with the internet service provided. I have forwarded your concerns with our hotel management and I am confident that they will continue to do their best to improve our amenities and services. Although... More 

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