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All 458 Madrid hotels

Holiday Inn Express Madrid Airport

3.0 of 5 Hotel   |   Avenida de Aragon 402, 28022 Madrid, Spain
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24%
Ranked #380 of 458 Hotels in Madrid
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284 reviews from our community

Traveler rating
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    83
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
41 reviews 41 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed yesterday NEW

Avoid this terrible hotel Terrible unstable wifi Ripped off by taxis. 29€ when told by hotel €20 maximum No airport transfer when it's an airport hotel Poorly maintained room Avoid like the plague The room was dirty Indifferent service

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chennai
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The hotel charged me 250 euros for a small room, smelling of smoke. Not that close to the airport. No shuttle provided. Not at all worth the money. Facilities are minimal. Only good thing was the food but breakfast buffet was poor. The restaurant has only one person working and he does everything from cleaning tables to serving to filling... More

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Resita, Romania
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The rooms are very clean.You find tea and coffee on the table. Not very friendly staff. The hair dryer and the kettle did not work properly.NOisy room , because of the highway nearby. Not so good breakfast

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Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This location is great for the airport, as it's just over the overpass...not far. Still, being that Spain eschews any shuttle bus [must protect cab drivers!], it's about a 15 Euro ride to the airport. Short, 10-minute ride that's perfect, since an early morning flight requires you to be close. If, however, you want to go into the city center,... More

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NJ, USA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice little hotel, small but clean rooms. Perfect for a quick overnight stay to airport. It is Spain so you can't really get 1 decent room for a family of 4. We got a room with 2 full beds. It was tight but for a few hour sleep and the price we managed just fine. Breakfast was good also, and... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

If you want to save money, this isn't the place for you. No free WiFi. 30euro taxi each way. The front desk lies... they curse at you in Spanish because they think you don't understand... they charge for calls to order pizza-a service they promote in the room. And then, mutter under their breath "pfff it's only 20 cents" ...... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear grifiwa, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More

Brisbane, Australia
Top Contributor
83 reviews 83 reviews
56 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed June 19, 2014

Where do we start. This hotel is not close to terminal 4 of the airport as its name would suggest. In fact, it takes about the same amount of time to travel by taxi from this hotel to terminal 4 as it would to go from central Madrid. If we had known this, we would have stayed in central Madrid,... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear TheCr00ks, Thank you for taking the time to provide feedback on your stay. We deeply regret to see you did fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and... More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 9, 2014

"Holiday Inn Express Madrid Airport" - misleading in every way! First, it's not at the airport: it's miles away. And there's no airport shuttle. So the hotel has, in fact, no connection with the airport. So add at least €30 each way to/from the airport. Second, if you're thinking of the US quality of a Holiday Inn, forget it. After... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Robert K, Thank you for leaving us a review about your recent stay. I apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I would like to... More

Chicago, Illinois
Top Contributor
52 reviews 52 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 26, 2014

This hotel was quick and easy for a brief sleep before an early flight. However the rooms were not has nice as HIE hotels I'm used to in the Americas, though the HIE in Rivas Vaciamadrid was the same. It's a very quick ride to the airport, though. Still, I would recommend the Crowne Plaza next door if you're doing... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear karlostroski, Thank you for staying with us and for posting a review. We’re glad that our location was suitable for your travel needs. Conversely, it is regrettable that you were not satisfied with the rooms. I apologize for any inconvenience this has caused. If there is anything we can do to make your next stay with us more pleasurable,... More

Bothell, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 4, 2014

After reading all of the reviews I was worried about staying here. Overall the experience was a bit better than expected - they had a bar and the people working at reception were great. For the price you pay and for a stay of 12 hours (which I had to leave for the airport), it was a great hotel. Taxi... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Bonnie S, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and... More

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Additional Information about Holiday Inn Express Madrid Airport

Address: Avenida de Aragon 402, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid Airport 3*
Number of rooms: 124
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Also Known As:
Holiday Inn Express Madrid Airport Hotel Madrid
Holiday Inn Madrid

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