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Holiday Inn Express Madrid Airport

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Avenida de Aragon 402, 28022 Madrid, Spain
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Holiday Inn Express Madrid Airport
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Holiday Inn Express Madrid Airport
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320 reviews from our community

Traveler rating
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    99
    64
    81
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Port Laoise, Laois, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 19, 2015

I stayed here in September as i was going to the Airshow at the Airforce base which is not to far away. It already known by aviation enthusiasts because of its location to the runway which is why I picked it. Its a cheap hotel.The bar and restaurant were grand for what we needed. As has been mentioned by others... More 

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Los Angeles
Top Contributor
349 reviews 349 reviews
163 hotel reviews
163 helpful votes 163 helpful votes
2 of 5 stars Reviewed February 15, 2015

I did not have a good time here. It was really not the hotels fault because I booked in the center of Madrid for a meeting but my reservation was cancel last minute and I got this as an option. What can I tell intrepid travelers that might help: 1. It not near the Barajas Madrid terminal and there is... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear DoesNotGetOutMuch, Thank you for your candid review regarding your hotel experience with us. We are delighted to note that the internet connection is well to your liking and regarded our staff to be helpful. Whilst we are pleased with the good comments, we truly value the negative comments as this gives us the opportunity of improving what we can... More 

Lisbon, Portugal
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 3, 2015

I stayed there for one night and the recepcionist was just rude. I could only remember the Little Britain series with Carol "Computer says no". First she said that there was no reservation under one name and almost didn't want to ask for another one (and we were 3, for 3 rooms, so it was natural that the reservation could... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear mundo222, Thank you for taking the time to write a review. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are truly sorry you received service that was less than satisfactory from the receptionist during your stay. We appreciate you bringing your concern to our... More 

Palm Springs, California
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 18, 2015

The hotel staff wass quite friendly, but the breakfast was not all that great. No waffles or cinnamon rolls like in the USA. The restaurant was all that great either. I suggest going to the Crown Plaza to eat across the street. We booked a family suite and there was some sort of mix up leaving us with a double... More 

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Kifisia, Greece
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 2, 2015

Just had to spend the night there in between the flights Vienna-Madrid and Madrid-Chicago. No way to eat if you arrive hungry. Only a machine with chocolates, coca-cola and juice. They write they provide internet but they are actually not. You have to pay for an hour and the hour starts when you pay and not when you start using... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Carpe_Diem_200713, Thank you for taking the time to leave us your feedback. Allow me to sincerely apologize for any shortfalls that may have caused inconvenience, particularly with the internet service provided. I have forwarded your concerns with our hotel management and I am confident that they will continue to do their best to improve our amenities and services. Although... More 

Santa Rosa, California
Top Contributor
69 reviews 69 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 31, 2014

My family decided to stay closer to the airport because we had a super early flight and did not care for our Hotel in Madrid so we found a super cheep price for this hotel and decided to book it. The hotel is in ok condition very clean and the people working the front counter were super helpful. They even... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear jfoxworthy, Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding cleanliness/ However, I would like to offer a sincere apology for falling below your expectation regarding our location. While we understand that your stay was not 100% satisfactory, we would hope that you would give us... More 

Yorkley, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2014

Stopped off here on way to Southern Spain. Had items on top of car and staff member came out to review whether the car would fit into the underground car park. Was very helpful. Parking very secure although very steep climb out of car park with heavy car which only just made. Room good with comfortable bed and clean. Bathroom... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed November 12, 2014

Booked this hotel as had an early flight the next morning. Calls itself an airport hotel even though it is nowhere near the airport!! Went into Madrid by bus and metro which was easy enough although there is walk to the bus stop. Hotel booked our taxi to the airport which cost around €30! Biggest gripe with this and every... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear Deacon D, Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. We regret the poor experience and negative impressions you may have had particularly with the location of the hotel to the airport, and with the dining experience, which failed to meet your expectations. Your feedback is very important to... More 

London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 2, 2014

First of all the staff are really rude when you ask them for change Second on their website it says the airport is 5 minutes away BUT the airport is around 1 HOUR by walking WHY CALL IT AN AIRPORT HOTEL?? The taxi costs are soo expensive The hotel room is really dirty example the carpet is filthy and when... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear nalsl, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More 

Windsor
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 1, 2014

The problem with this hotel is simple. No shuttle. The advice from the desk is take a taxi. A whopping 60 Euro round trip, doubling the cost of an overnight stay. Crowne plaza is opposite and operates a shuttle. Do the maths and see what suits you but don't be fooled by the low price, it's a false economy. Rooms... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Madrid Airport, responded to this review

Dear regtravellerWindsor, Thank you for taking time to share your experience with us. It is disheartening to learn that you were not able to fully enjoy your stay because of transportation concerns. Please accept our sincerest apologies for any inconvenience you may have experienced. Your comments are taken into serious account and rest assured that this will be considered when... More 

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