We were offered free shuttle and then had to pay for it. I had any early flight and they wouldn't even give me the shuttle service. The cab service that arrived early started the clock before I even came at my designated time. We had to walk a mile to get to a bus and they wouldn't stop for some... more

A long stay in an IHG group hotel is always something of a lottery, my original 10 day reservation lasted three nights, and that was only due to other issues. I wouldn't say the hotel is bad, but it certainly has its problems. 9 euros for a shuttle each way is fine, if its clear when you arrive how you... more

The rooms in this hotel are fine. The hotel is new, and the rooms are perfectly good. However, where this hotel falls down in the location. The location is just horrible. There are no restaurants that you can walk to, and nothing nearby except for a business building and empty lots. There seems to be construction going on around the... more

The place is a little scary, but they do have an armed guard at night. Not much option for food, they give you a To-Go pizza menu or To-Go Chinese menu. We only stayed because on the internet this is the closest hotel to Madrid Airport and we were suppose to take a 6:00 am flight the next day. As... more

Having a non-refundable booking for this hotel for our last two nights without reading the reviews, and then later reading the reviews, I found myself dreading our two nights staying there. I chose the hotel because it claimed to be near the airport. I was relieved to find out that the hotel wasn't as horrible as the other reviewers described.... more

I had a terrible stay at the Express By Holiday Inn Madrid Aeropuerto. I booked the hotel on 11 July 09 for one night and it took 2 hours to get from the airport to the hotel, a one mile journey! I was hot and tired from traveling all day and the last thing I wanted is a poorly managed... more

If there is anyone in the film industry looking for a location for the next big Hollywood post apocalyptic blockbuster - this is your place. Only a 25 euro trip from Madrid Airport and you will have the scene of a Mad Max movie. Don't stay here for any other reason though. At least in prison I'm sure you can... more

Hotel is located on an construction site no sight at all but land and construction building it was a 15 drive from the hotel and it clearly said Holiday Inn Airport well NOT! Vending machine severly overpriced no dinner just ordering pizza from another company one pizza unbeknowest to me cost me 25,00 euro's and a medium one at that.... more

the reception desk told us that we should take a taxi instead of the shuttle to catch our flight. the fare for my wife and I was 21 euros (about 28 USD) when the shuttle would have cost 18. the hotel is located very far from the airport and took 8 minutes to reach by taxi. we had already paid... more