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Sercotel Suites Viena

#19 of 454 Hotels in Madrid
Certificate of Excellence
Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
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807 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Manila, Philippines
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sercotel Suites Viena is a cosy, comfortable establishment in Madrid offering a comfortable stay in the Spanish capital. It's located a few metres from Plaza España (the main square), the Templo de Debod (Temple of Debod) and the Royal Palace.10 to 15 minutes walk to metro.Few stops going to the main tourist spot like, plaza mayor, Palacio real and main... More 

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Came here for three nights in June and thoroughly enjoyed it. I asked the reception to stock our kitchen with cutlery and they did this straight away. They were very helpful with city maps too. Hotel has a great location as it's very close to the metro (easy to use) and a 10 minute walking distance to the city centre.... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all can I just say a big thanks to all the staff at SV, you were all outstanding - very friendly, helpful and had excellent tips. The hotel price was very reasonable indeed. I found the hotel in a perfect location very close to the main attractions such as Temple de Boud and Palace Real with the bus... More 

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you so, so much for the time dedicated to us with such a complete review on Tripadvisor!!! We love to hear that you had a nice stay and, especially, that you found the Staff nice and helpful. It is our main aim!!! We are happy to see your grandmother also felt comfortable in the room. We remain... More 

Melbourne, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable hotel in a good location. Helpful and friendly staff. Close to Metro and tourist attractions. Many places to eat and drink within a kilometer walk. The rooms are spacious and the beds very comfortable.

Review collected in partnership with this hotel

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Joanne, Thank you so much for leaving your kind review on Tripadvisor!!! we are glad you enjoyed your stay in Madrid and, especially, at Suites Viena!!! We appreciate your time dedicated to us writing your opinión!!! Wish you the best and love to see you again! Best regards from Suites Viena Staff!! More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Easy excess to most places. Room had a small kitchenette. So if you need to prepare halal food is easy. Just need to ask front desk for cutler is. Wifi slows down a little after 11pm. But overall enjoyed our short stay in Madrid.

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We are so glad to hear you had a nice stay with us!! Thank you for your time. We appreciate your comments and take advice of them!! We changed the wifi system a year ago and now it works better, but we will check what you say about the speed from 11pm!! We all send you our best... More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

Its close to a metro and the main street in madrid and so easy to get around everywhere, if you have questions the front desk is SUPER helpful and friendly. We stayed there for almost a week and loved it, the rooms have a little kitchen in it and they give you a pan and utensils to cook if you... More 

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you so much for choosing Suites Viena during your recent stay!! We are happy to hear you had a nice stay with us. And we especillay thank you for writing your opinión on Tripadvisor. We are lucky to get your opinión! Hope you had a safe trip back home. We will love to see you again! Best... More 

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Excellent accommodation in the central Madrid we stayed in a junior suite on the top floor with a large balcony and a small kitchen which was adequate All the staff are very friendly and helpful would definitely stay again if in Madrid

Review collected in partnership with this hotel

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, We are happy you enjoyed your stay at Suites Viena!!. Thank you so much for sharing your opinión with other people who check Tripadvisor in order to take a decision about accommodation. We appreciate also that you share it with us. We send you our best wishes and hope to see you again whenever you decide to come... More 

Toronto
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a great value hotel located in a prime location in the heart of Madrid. If you are looking for a clean, comfortable stay with friendly staff and sizing location - this is the hotel for you! Transit to hotel is relatively simple but also a 30 euro cab ride from airport.

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Sometimes it sound like a topic, but it is true your opinión is the most important for us. Thank you for letting us know you had a nice stay at Suites Viena. And thank you for sharing it with hundreds (or millions) of people who chek Tripadvisor. We are Not perfect, but we try to do our best... More 

Atlanta, Georgia
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I were traveling Spain with our 13 year old grandson so the family suite is a great arrangement. With our own separate bedroom, we had a little privacy and our grandson had a bed in the living room. Hotels in a good location in Madrid are a bit pricey but this was a good compromise. The room... More 

Was this review helpful? Yes 2
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, We are glad you had a nice stay at our Family Suite!! Thank you for choosing Suites Viena and, especially, thank you for sharing your opinión with hundreds of travelers who check Tripadvisor before deciding theirselves :). We will love to see you again. Best wishes from all of us! More 

Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 6 nights. Staff are friendly and helpfull. Room/suite was furnaced from good quality and kept very clean, size of room was spacious. Bath room was relatively smaller but water jet was strong and of good (hot) temperature. Decor. room was basic; no fancy art pieces or walldressing. Bed was hard enough for me but pillows could be more... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, We are aware of your recent stay at Suites Viena and we thank you for choosing us and, especially, for leaving your review on Tripadvisor. We are sure we can improve and we try hard to do so, but we are glad you enjoyed your stay with us. We will love to see you again if you decide... More 

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