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Sercotel Suites Viena

#21 of 453 Hotels in Madrid
Certificate of Excellence
Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
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Sercotel Suites Viena
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Sercotel Suites Viena
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767 reviews from our community

Traveler rating
    399
    318
    45
    4
    1
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154
378
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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ireland
Top Contributor
80 reviews 80 reviews
30 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Suites Viena is a friendly place thanks to the staff. All of the Receptionists smile, say Hola and promptly help you. The hotel is kept very clean and the suites are attended well. The address is perhaps your greatest ally. Just about any Park, Plaza or Museum is within walking distance of this hotel. The nearest Metro is Ventura Rodriguez.... More 

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you so much for choosing Suites Viena during your recent stay! We really appreciate your comments on Tripadvisor. Your opinion is the best way for us to know about customer´s experiences!! We take this oportunity to inform you about the remodelling works that will be undertaken during the next few months in the buffet área. We are... More 

Houston, TX
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a week mainly due to the proximity of our daughter's university. The hotel was small, clean w an attentive / helpful front desk crew. It is a block away from Templo de Debod - not in the heart of a tourist area. The hotel is quiet. Our room had a nice terrace overlooking the courtyards of... More 

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you so much for leaving your opinión on Tripadvisor! Your opinion is so, so important to us. Thank you for letting us know your feelings during your stay. Hope you spent a very nice time in Madrid. We will love to see you again. Best regards from Suites Viena Staff!! More 

Fethiye, Turkey
1 review
4 of 5 stars Reviewed 1 week ago NEW

This apart/ hotel is within walking distance of many attractions. It has nearby metro links and good quality restaurants in the area. Whilst the imediate are is uninspiring it is only a short distance to good parks.

Review collected in partnership with this hotel

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for choosing Suites Viena during your recent stay. We appreciate so much your comments on tripadvisor. It is really helpful for us in order to improve! We will love to see you again. Best regards from Suites Viena Staff More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Suites Viena for 3 nights and had bed and breakfast. The hotel is very clean and modern with comfortable beds. Having the little kitchenette was very useful to make hot drinks and snacks. The hotel is very quiet and is close to central Madrid. We were able to walk everywhere from the hotel. Breakfast was great with... More 

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you for your sweet review on Tripadvisor. But, especially, thank you for dedicating your time to leave your opinión, which is so important for us to improve. We would love to see you again, whenever you decide to come back to Madrid. We all send you our best wishes! Suites Viena Staff. More 

Salt Lake City, Utah
1 review
4 of 5 stars Reviewed 1 week ago

Very friendly staff who knew enough English to communicate with us. Would have liked complimentary coffee. The breakfast items offered were very good but since we only wanted coffee and a light breakfast we would have preferred other options besides the full price for all you can eat.

Review collected in partnership with this hotel

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you for choosing Suites Viena. Thank you for leaving your opinion. We will consider your suggestion! Hope you had a nice stay in Madrid. We will ove to see you again. Best regards! More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

Cons: 1) We were expecting an apartment since that is how we searched for the room type; it was not an apartment or even an apart/hotel. There are a couple of induction burners & a mini fridge (filled with mini bar items for sale) as well as a microwave. NO COFFEE MAKER, the minimum we would expect in a self-service... More 

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, We first want to thank you for dedicating your time to us leaving your opinion on Tripadvisor. It is really help full for us to get to know what our guests think and try to improve as much as we can. We want to apologise if the information of our services is not as clear as it should.... More 

california
Top Contributor
142 reviews 142 reviews
67 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First of all we have stayed there 3 times already on various occasions when we visited Madrid and we were quite satisfied each time. The hotel is not totally centrally located but in a quiet residential neighborhood and still within a 20 minute walk to Plaza Mayor. It is more like a boutique hotel in size but well managed. It... More 

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for choosing Suites Viena once more!!! We take a good note of your suggestions and will try to improve. Thank you for leaving your opinion on Tripadvisor!! It is so helpful for us. We will love to know about you whenever you decide to come to Madrid. Best regards from all the Staff! More 

Lyon, France
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is well located, near Gran Via, 3 to 5 minutes walking distance to the closest metro station. The room was very clean and spacious with a little kitchen. I appreciate very much their friendly and efficient staff.

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you for choosing Suites Viena recently. Thank you, especially, for your sweet review on Tripadvisor. It is truly helpful for us to know your opinion. We will love to see you again soon! Best regards from Suites Viena Staff. More 

Hong Kong
1 review
5 of 5 stars Reviewed 3 weeks ago

It was excellent to stay at Sercotel Suites Viena and Staff are very friendly there. they are helpful and polite. The rooms we stayed were quiet enough for good rest. The beds are comfortable and we like the kitchenette very much. When we were late for dinner outside, we took full use of the kitchenette for selfmade food. Staying here... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, We appreciate your sweet review on Tripadvisor. Not only for being nice but also for dedicating your time to us by leaving your opinion. We are happy to hear (to read :)) you enjoyed your stay in Madrid and that we were a part of that joy. Will love to see you again! Best wishes from Suites Viena´s... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 18, 2015

A lovely hotel in a wonderful location. Five minutes walk from metro station. Ten minutes walk to plaza oriente and a little further to plaza opera. Cafe at top of street is wonderul. Quiet, spacious rooms. A lovely breakfast, a special at fifteen euros for two. Going back at end of our holiday.

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Customer, Thank you so much for choosing Suites Viena during your recent stay. Thank you, especially, for your sweet review on Tripadvisor. It is truly helpful for us to know your opinión of your experiences during your stay. We will love to see you again soon! Best regards from Suites Viena Staff. More 

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Neighborhood Profile
Arguelles
Just south of the sprawling campus of the Complutense University of Madrid, Arguelles exudes a fast-paced, collegiate vibe. The main street, Calle Princesa, is filled with twenty-somethings rushing between classes and errands, meeting up with classmates, and grabbing cheap beers and cheap eats. This is a prime shopping spot where the major Spanish clothing and department store chains are less busy than their downtown counterparts, and there is an array of casual dining options to choose from. Check out nearby outdoor spaces such as the lushly planted Plaza de España to the south, which is often filled with craft stalls. To the west of Arguelles is the giant Parque Oueste, a calm and picturesque park with its own Egyptian temple.
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