We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 458 Madrid hotels

Sercotel Suites Viena

3.0 of 5 Hotel   |   Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Hotel amenities
Save Saved
You added Sercotel Suites Viena to your Saves list
Sercotel Suites Viena
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
94%
Ranked #14 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
george e
  • Overview
  • Reviews (674)
  • Photos (208)
  • Amenities
  • Room tips (50)
  • Location
  • More
Write a Review

674 people have reviewed this hotel

Traveler rating
    351
    276
    43
    3
    1
See reviews for
122
301
27
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed there two nights and i must say everything was good and the staff was extremly helpful and polite especially Laura . The kitchinette was all in good condition.and everything else. Thank you.

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you again for your sweet words. It has been a real pleasure for us being choosed by you during your recent visit to Madrid. We appreciate your comments and send you our best wishes, (especially Laura). We look forward to seeing you again!! Best Regards. More

Usk, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great little modern hotel. Certainly deserves its high ranking - just on value and convenience. We didn't eat at the hotel because there were so many busy little cafés & restaurants locally, serving the business clientele. Would definitely return. By the way, I lied - we actually visited in June 2012 but I was keen to pass on the recommendation.

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for your sweet review!! We are so grateful for dedicating your time to us. It has been 2 years since your stay in 2012?. Thank you for still remembering Suites Viena!! We hope to see ou again if you decide to come to Madrid. Best regards!!!! More

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location of the hotel is about 30 mins drive from the airport. Room was very clean and spacious but the toilet was too small, only one person is allowed at one time. You can walk to many places of interests but it is not the most central compared to many at Grand Via. You can skip breakfast (buffet) at the... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for choosing Suites Viena during your recent stay. I want to send you our sencere apologies for not making your stay as pleasant as we had wished. Thank you for dedicating your time to us leaving your comments on Tripadvisor. it is the best way for us to try to improve. It is true the bathroom... More

Moscow, Russia
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Superb location for walking tours! 3 minutes to Placa Espania (and metro station), 5 to Temple Debod, 10 to Royal palace, Cathedral and Opera theater. Supermarket (Dia) can be found on the next street - for those who prefer cook for themselves. Quiet street, no noise at nights. The rooms are small, but it's a 3 star after all... Furniture... More

Was this review helpful? Yes 2
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We want to thank you for your sweet review on Tripadvisor, but especially for dedicating your time to let us know about your stay at Suites Viena. If you ever want to come back to us you are very welcome and we will be pleased. We send you our best regards!! More

Stockport, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel on Expedia months before my stay knowing that if I had cancelled it a week before my arrival I would incur a 100% charge or else I would have paid upon check-in. When I got to the hotel they told me they had already got my money without letting me know, as far as I am... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for choosing Suites Viena during your recent stay. Thank you also for leaving your comment on Tripadvisor, what it is really useful for us in order to have improve day by day. We apologise if the conditions of our early booking offer are not totally clear and we will revise them on Expedia.com. We would love... More

Jerusalem, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I and my wife stayed at this hotel for seven nights from the 18 to the 25 of June 2014. We asked for a quiet room and got room 509, which was perfect. Such a quiet room is a rarity in a city which never sleeps. The clean minimalist design of this establishment is a tour de force of modern... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for your comments. We appreciate the time you have dedicated to us leaving your review on tripadvisor. We will try to improve (maybe change the razors) as far as we are able to!! We thank you also for your comments, that for sure help us to be known by other posible guests! Thank you... More

Northern NJ
Top Contributor
165 reviews 165 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After hearing reviews of noisy Madrid hotels, this was a pleasant surprise. The price was very affordable and it's in a great neighborhood and only 10 minutes walk from the Royal Palace. The rooms are clean and spacious and the hotel has a fresh feel to it. There are a number of outstanding restaurants in the neighborhood (see my other... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Roy, Thank you for your sweet comments. For sure we are not perfect and we make mistakes, but I am glad you have enjoyed your recent visit to Madrid. We thank you especially for leaving your comments on Tripadvisor. It is the best way for us to try to defeat our weaknesses. We would love to see you again... More

Chapala, Mexico
Top Contributor
167 reviews 167 reviews
55 hotel reviews
221 helpful votes 221 helpful votes
5 of 5 stars Reviewed June 12, 2014

We stayed on the top (sixth) floor. These rooms are a bit larger and include a very large balcony with table and four chairs plus lounge chair. Very nice on a summer day. The room had a king size bed (2 twins pushed together), two armchairs, and two chairs and table, small TV, lots of closet space, and a kitchenette... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We are so happy you had a nice stay at Suites Viena! And we appreciate your comments on Tripadvisor!! you are welcome any time you want to visit Madrid and would love to see you again. We send you our best wishes Best regards form all the Staff. More

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

Would recommend this excellent hotel if you are visiting Madrid Great location for the City centre with pleasant staff Rooms and hotel pristine and very modern throughout There was a problem with the air conditionimg on one of the nights we stayed but it was sorted out immediately by the staff

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for choosing Suites Viena during your recent stay in Madrid. We thank you even more for leaving your review on Tripadvisor. Not only it is time you dedicate to us, but also you let us know if we do it ok or not. But, especially, we can try to improve!! We apologise for the... More

Palmerston North, New Zealand
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 1, 2014

We stayed at SV Suites for three nights. The trip advisor rating was bang on. Great location, in regard to convenience to attractions. Modern complex. The rooms are big and basic. Clean. The breakfast was very good. The desk staff were fantastic, especially Laura, who I dealt with on several occasions. She could not have been more polite, and helpful,... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for your sweet review! we are happy you spent a nice time with us. We will try to keep doing the best even though we are not perfect and sometimes we make mistakes (thank you for dealing with that) Best regards from Suites Viena Staff (especially Laura :)) If you ever come back to Madrid, we... More

Owners: What's your side of the story?
If you own or manage Sercotel Suites Viena, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sercotel Suites Viena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sercotel Suites Viena

Address: Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sercotel Suites Viena 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Tingo, Cheap Tickets, Travelocity, BookingOdigeoWL, TripOnline SA, Agoda, Hotels.com, Otel and Venere so you can book your Sercotel Suites Viena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viena Hotel Madrid

208 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (177)
Viewed
Bathroom (26)
Viewed
Room/suite (78)
Viewed
Hotel & grounds (18)
Viewed
View from room (6)
Viewed
Dining (5)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (7)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (22)

Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style
#7 Business Hotel in Madrid #12 Family Hotel in Madrid #18 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Suites Viena is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 
Number of rooms
57

See which rooms travelers prefer