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All 456 Madrid hotels

Sercotel Suites Viena

3.0 of 5 Hotel   |   Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
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Ranked #16 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Dianna C Tonawanda, Ny
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616 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Tonawanda, Ny
1 review
5 of 5 stars Reviewed yesterday NEW

Highly recommend this hotel very clean, the staff was very friendly and helpful. The location was walking distance to everything. Plaza de España right down the street to catch the Metro. If your Spanish isn'y good don'y worry the staff speaks English.

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1 review
5 of 5 stars Reviewed 1 week ago

Stayed at Suites Viena for 3 days in April 2014. Great location, near Gran Via. Rooms are clean and staff was very helpful and friendly. Will look to book here again when visiting Madrid in the future.

Review collected in partnership with this hotel

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for coming to Suites Viena. And, especially, for leaving a review that really helps us to improve. We hope to see you back soon! Best regards form Suites Viena Staff More

Hayes Middx
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A nice quiet room helpful staff and for food viena capellanes on the corner is fantastic a cooker is provided if you need it a quick walk to Plaza Espana gets you everwhere,or even down to the Palace or City tour Bus

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for choosing us. But, especially, thank you for leaving a review on Tripadvisor!! It is really helpful for us, since we can learn from our errors. Also, your opinion is very useful for other customers, who get to know us because of your kindness!! We hope to see you back at SUITES VIENA!!! Best... More

Las Vegas
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 28, 2014

the hotel and I had a very short email conversation about how do I get from the Madrid Airport to the hotel. Short and to the point, and they were correct! They knew as I was coming from the states that I would most likely be tired and in need of a shower. so when I arrived at a little... More

Was this review helpful? Yes 5
suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear guest, I want to thank you, on behalf of Suites Viena´s Staff, not only for choosing us but also for leaving your comment on this Special Platform called Tripadvisor, where other customers may read your review and get the chance to know us. And if other people come to Suites Viena is thank you to Special Guests like you,... More

Montreal, Canada
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 22, 2014

This was our 3rd stay in this hotel. At check-in, I discovered I had made a booking mistake that could have been costly ; they corrected it at no charge .Asked for and was given (as last two stays) a quiet room at the back; dishes were made available allowing us to make use of the small kitchen. They often... More

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suitesviena, Directora at Sercotel Suites Viena, responded to this review

Dear Guest, It is a real honour for us to accommodate you every time you are in Madrid. And it is really helpful for us to get comments from our guests. It is a daily exam we are pleased to go through and we are very grateful for having people like you who deddicate your time to let us improve!... More

3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2014

Stayed for 6 nights over Christmas. The reception staff are really friendly and security is good - they really do know who is coming and going. Great location - near enough to where is is all happening (Gran Via) but far enough for it to be quiet. Close to Metro Plaza de Espana. The room we had was super clean... More

Was this review helpful? Yes 4
St. Albert, Canada
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 19, 2013

Very nice hotel.. rooms are clean and spacious. Staff was very friendly and accomodating. Right down the road from Temple of Debod and the palace. Bit of a hike to all the main attractions though. Good value and nice rooms overall!

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Senior Contributor
37 reviews 37 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 19, 2013

We stayed here at the beginning of November for three nights and it was great; a really enjoyable stay in a clean, uncluttered, comfortable and relaxing hotel with a great location. I stayed at this hotel back in 2010 and really enjoyed it. Whilst planning this trip to Madrid, it was the first hotel I checked out and seeing that... More

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Raleigh, North Carolina
Top Contributor
154 reviews 154 reviews
51 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed November 13, 2013

we stayed at suites viena for five nights and thoroughly enjoyed it. the front desk staff were excellent. friendly and efficient. the room is a generous size compared to many hotels in large cities, and even smaller ones. there is a microwave, fridge, sink and stovetop and if you ask you will get dishes, utencils and a kettle as well... More

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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 7, 2013

We stayed in madrid only for 3 days. and it was wonderful. Hotel is perfectly centrally located.its just 5min walk from plaza de espana and gran via. Even for hop on n hop off bus you can catch bus 2min walk away from hotel. Only my concern was During check in one of the staff was busy issuing bus tickets... More

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Additional Information about Sercotel Suites Viena

Also Known As:
Viena Hotel Madrid
Address: Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Madrid
#16 Family Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sercotel Suites Viena 3*
Official Description (provided by the hotel):
Suites Viena is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 
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