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All 458 Madrid hotels

Sercotel Suites Viena

3.0 of 5 Hotel   |   Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
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95%
Ranked #22 of 458 Hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Klesley Malvern
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649 reviews from our community

Traveler rating
    328
    276
    41
    3
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Malvern
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed there for 5 nights from last weekend and was very impressed with the whole hotel. The accommodation was spotless, the staff polite and helpful, altogether very good value for money. I had a front facing room opposite the school and noise was no problem. I vaguely heard a siren one night and the children were only around from... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We are glad you had a nice time at Suites Viena. Thank you for leaving your review on Tripadvisor, recommending the Hotel!!! Just something we would like to clarify about the Street we are at. This is a very safe area, much more than the area on the opposite side of Plaza de España (Gran Vía), since this... More

Vadodara, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Followed TripAdvisor reviews and booked this hotel instead of one attocha.Must say that made a good moved.We stayed for 2 nights and was very comfortable big beds to sleep with kid. Functional kitchenette and clean baths and room. reception able to speak English and helpful near to Royal palace and deobaad temple on route of Madrid hop on hop off... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for taking such decision :) and choosing Suites Viena during your recent stay! We are conscious sometimes we do it better than others, but we are happy for participating on making your stay nice and comfortable. We thank you for dedicating your time to us by leaving a review on Tripadvisor. It is so... More

Tennessee
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Sercotel Suites Viena in late August 2014. The facilities are very clean and modern, and the staff was extremely pleasant and knowledgeable. The first time it took a little bit to find the street but it wasn't difficult. It's primarily a residential district, but there's restaurants within a few minute walk. Rooms had... More

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

The location was good, only 10 minutes from the Palace. Personnel were all kind, nice, and good-looking. Our room was very clean, well-maintained during our stay, and huge enough. Pillows were very comfortable.

Review collected in partnership with this hotel

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for your sweet review. Although we know we are not perfect at all, we appreciate your dedication to us. We would love to see you again if you ever come to Madrid. We hope you had a nice trip back to your country. Best regards from Suites Viena Staff! More

United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very close to Gran Via and Royal Palace. But hard to find if you are not familiar with the area or if it is one of your first times in Europe as the streets barely have signs and the location of this hotel no one really knows if you ask, which I think is because all the stores up and... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Oh, we apologise for the troubles at Suites Viena!! Did you comment your problems with the Staff? We are human and we make mistakes but, still, we are really sorry.We will try to make things better. Thank you so much for your comments. Your opinión is so helpful! We would love to see you back at Suites Viena!... More

South of England
Top Contributor
51 reviews 51 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Whilst located opposite a language school and in an area which is mainly residential, the location of the Sercotel Suites Viena is close enough for good access to the Metro - Plaza de Espanya, the Palace and affords access to the main tourist sites in Madrid (the City is very "walkable" anyway). There are two small but well stocked supermarkets... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for choosing Suites Viena during your recent stay! And thank you, especially for leaving your review on Tripadvisor. Your opinión is the most important for us. We would love to see you again at Suites Viena. Best regards from our Staff!! More

Sao Bernardo Do Campo, SP
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is well located, two blocks from Plaza Espana subway station and near the Royal Palace and the Debod Temple. It is a few minutes walking from San Miguel Market, Plaza Mayor and from the commercial centre. The staff is strives to serve you well. They are very nice. We were there two times when we visit Madrid, one... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for your sweet words. We thank you especially for dedicating your time to us by writing your review on TRIPADVISOR, which really helps us to try to improve. Also, it helps other people to geto to know Suites Viena. If you ever come back to Madrid we will be more than pleased to accommodate... More

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not in the area we would have ideally liked after visiting Madrid, but very very reasonable price and lovely rooms. The staff were very helpful also - happy to make calls on our behalf and make suggestions of places to eat etc. August is a very dead time in Madrid and maybe the area would have been a bit more... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for choosing Suites Viena recently! We are glad you had a nice experience with us. And we appreciate you leaving your comments on Tripadvisor. Yes, August is a bit warm in Madrid and many of the citizens of this city are on vacation. but, on the other hand, is perfect for tourism, since there is no... More

Birmingham, United Kingdom
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is excellent - a 2 minute walk from Plaza de Espana / metro stop and walking distance to Sol / the centre. The staff are friendly and helpful. The rooms were perfect; comfortable beds; great terrace on the junior suites (not a great view but we used it all the time so definitely worth the extra cost). There... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for choosing Suites Viena and thank you especially for leaving your review on Tripadvisor. Your opinión is so helpful to chek ourselves!!! We would love to see you again if you ever come back to Madrid. Best Regards from Suites Viena Staff!! More

Morden
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in a room with a kitchenette and a terrace. Loved it! Clean, roomy, we were able to fully unpack, quiet street. No doubt that if we ever go back to Madrid we will stay at Suites Viena and definitely get the terrace. Front desk staff were helpful for making hotel reservations as we don't speak any Spanish. Metro... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for your review on Tripadvisor. We are happy to hear you have had a pleasant stay at Suites Viena and, overall, in Madrid. We would love to see you back at "your home in Madrid" (we would really love to be your home). Best regards form all The Staff that Works at Suites Viena.!!! More

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Additional Information about Sercotel Suites Viena

Address: Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sercotel Suites Viena 3*
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Also Known As:
Viena Hotel Madrid

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