We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 458 Madrid hotels

Sercotel Suites Viena

3.0 of 5 Hotel   |   Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Hotel amenities
Save Saved
You added Sercotel Suites Viena to your Saves list
Sercotel Suites Viena
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
94%
Ranked #16 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
CelestiaWales Wales
  • Overview
  • Reviews (618)
  • Similar Hotels
  • Photos (211)
  • Amenities
  • Q&A
  • Room tips (51)
  • Location
  • More
Write a Review

618 people have reviewed this hotel

Traveler rating
    314
    260
    40
    3
    1
See reviews for
124
302
29
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wales
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed for 7 days in this hotel cum apartment. And I really enjoyed the stay. The rooms are comfortable. It has a good bathroom and sufficient cooking facilities for a break. Given its central Madrid location, the room was incredible quiet, even at night. The staff are pleasant and helpful. The inclusive breakfast buffet is excellent and I didn't... More

Was this review helpful? Yes 1
California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed five nights in a junior suite w/balcony at Viena Suites and were very happy with our choice. Our room was large, very clean and modern. The hotel is near Plaza Espana and was very convenient to the metro stop of the same name and for walking down Gran Via. The staff was extremely helpful and very friendly. The... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for your comments on Tripadvisor. And thank you for choosing us. But above all, thank you for the time you have dedicated to us. We would love to see you again. And of you ever come back to Madrid we would love to be "your home". Best regards from Suites Viena Staff More

Columbus, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this hotel last minute after we grew tired of Barcelona and wanted to escape it ASAP. We looked over this hotel and thought it checked out. We hopped on our RENFE train and headed to atocha station. We made our way easily to the hotel, which is conveniently located next to Plaza de España and station. The front... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for choosing us. And thank you so much for sharing your opinión on Tripadvisor. We would love to see you again and send you our best regards! More

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed there two nights and i must say everything was good and the staff was extremly helpful and polite especially Laura . The kitchinette was all in good condition.and everything else. Thank you.

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you again for your sweet words. It has been a real pleasure for us being choosed by you during your recent visit to Madrid. We appreciate your comments and send you our best wishes, (especially Laura). We look forward to seeing you again!! Best Regards. More

Usk, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great little modern hotel. Certainly deserves its high ranking - just on value and convenience. We didn't eat at the hotel because there were so many busy little cafés & restaurants locally, serving the business clientele. Would definitely return. By the way, I lied - we actually visited in June 2012 but I was keen to pass on the recommendation.

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for your sweet review!! We are so grateful for dedicating your time to us. It has been 2 years since your stay in 2012?. Thank you for still remembering Suites Viena!! We hope to see ou again if you decide to come to Madrid. Best regards!!!! More

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location of the hotel is about 30 mins drive from the airport. Room was very clean and spacious but the toilet was too small, only one person is allowed at one time. You can walk to many places of interests but it is not the most central compared to many at Grand Via. You can skip breakfast (buffet) at the... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for choosing Suites Viena during your recent stay. I want to send you our sencere apologies for not making your stay as pleasant as we had wished. Thank you for dedicating your time to us leaving your comments on Tripadvisor. it is the best way for us to try to improve. It is true the bathroom... More

Moscow, Russia
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Superb location for walking tours! 3 minutes to Placa Espania (and metro station), 5 to Temple Debod, 10 to Royal palace, Cathedral and Opera theater. Supermarket (Dia) can be found on the next street - for those who prefer cook for themselves. Quiet street, no noise at nights. The rooms are small, but it's a 3 star after all... Furniture... More

Was this review helpful? Yes 2
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We want to thank you for your sweet review on Tripadvisor, but especially for dedicating your time to let us know about your stay at Suites Viena. If you ever want to come back to us you are very welcome and we will be pleased. We send you our best regards!! More

Stockport, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked this hotel on Expedia months before my stay knowing that if I had cancelled it a week before my arrival I would incur a 100% charge or else I would have paid upon check-in. When I got to the hotel they told me they had already got my money without letting me know, as far as I am... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for choosing Suites Viena during your recent stay. Thank you also for leaving your comment on Tripadvisor, what it is really useful for us in order to have improve day by day. We apologise if the conditions of our early booking offer are not totally clear and we will revise them on Expedia.com. We would love... More

Jerusalem, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I and my wife stayed at this hotel for seven nights from the 18 to the 25 of June 2014. We asked for a quiet room and got room 509, which was perfect. Such a quiet room is a rarity in a city which never sleeps. The clean minimalist design of this establishment is a tour de force of modern... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for your comments. We appreciate the time you have dedicated to us leaving your review on tripadvisor. We will try to improve (maybe change the razors) as far as we are able to!! We thank you also for your comments, that for sure help us to be known by other posible guests! Thank you... More

Northern NJ
Top Contributor
165 reviews 165 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 22, 2014

After hearing reviews of noisy Madrid hotels, this was a pleasant surprise. The price was very affordable and it's in a great neighborhood and only 10 minutes walk from the Royal Palace. The rooms are clean and spacious and the hotel has a fresh feel to it. There are a number of outstanding restaurants in the neighborhood (see my other... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Roy, Thank you for your sweet comments. For sure we are not perfect and we make mistakes, but I am glad you have enjoyed your recent visit to Madrid. We thank you especially for leaving your comments on Tripadvisor. It is the best way for us to try to defeat our weaknesses. We would love to see you again... More

Owners: What's your side of the story?
If you own or manage Sercotel Suites Viena, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to Sercotel Suites Viena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sercotel Suites Viena

Address: Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sercotel Suites Viena 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Tingo, Cheap Tickets, Travelocity, BookingOdigeoWL, TripOnline SA, Agoda, Hotels.com and Venere so you can book your Sercotel Suites Viena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viena Hotel Madrid

211 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (180)
Viewed
Room/suite (79)
Viewed
Bathroom (26)
Viewed
Hotel & grounds (18)
Viewed
View from room (6)
Viewed
Dining (5)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (7)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (22)

Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style
#10 Business Hotel in Madrid #15 Family Hotel in Madrid #20 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Suites Viena is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 
Number of rooms
57

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer