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Sercotel Suites Viena

3.0 of 5 Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
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Sercotel Suites Viena
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Sercotel Suites Viena
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680 reviews from our community

Traveler rating
    346
    287
    43
    3
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This was my 1st stop on my 13 day tour over Europe. I absolutely loved this hotel. Everyone was very helpful and the place is stunning. The rooms were a nice size and decorated beautifully. The location is also great, walking distance to many things. It's in a quiet street tucked away from the noisy area. I will definitely stay... More

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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 6 nights in the family apartment on the first floor. Our bedroom window was on the street and directly opposite the school mentioned in other reviews. We did not find the noise from the school at all disturbing and actually enjoyed the sound of the kids playing the school 'bell' which was the Ride of the Valkyrie. In... More

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Boulder,Colorado
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Lost a pair of boots in Granada. The staff(especially receptionist,Ana) we're wonderful in getting my boots back,within a day, from the hotel in Granada and having them delivered( at a nominal rate) to the hotel here. Great location, wonderful staff. This is the 13th year in a row my husband comes back here for every meeting in Madrid. They also... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We are glad you had a nice stay at Suites Viena and that we were able to give you some help in getting your boots back. We thank you for choosing us during your visits to Madrid. And thank you for sharing your opinión with other travellers! Love to see you whenever you need a place to stay... More

somerset
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved staying here. It is within a few minutes walk of the Metro, the palace and other central attractions but in a quiet back street so not noisy. This is not a plushly decorated hotel but more minimalist which we really liked. It was spotlessly clean. The room was spacious and the bed huge and comfortable. We found the... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for visiting Suites Viena recently!!! We love to read on Tripadvisor you had a nice stay in Madrid. Thank you for dedicating your time to us!!! It is one of the most helpful things a customer can do for a hotel and we appreciate it so much!. This is your home in Madrid :).... More

Sussex
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good sized room with cooking facilities (ask at Reception for equipment). Huge comfy beds. Everywhere in the hotel was very clean. We paid extra for breakfast which was substantial. All the staff were extremely helpful and nothing was too much trouble, from providing a large table so our party could all eat breakfast together to the handyman taping up a... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you so much for choosing Suites Viena during your recent stay!! We especially thank you for dedicating your time to us by writing a review about your stay on Tripadvisor. It is definitely of a great help for us!! Anytime you wish to come to Suites Viena you are very welcome!! Love to see you again. Best... More

Fort Worth, TX
Top Contributor
81 reviews 81 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed our stay at Viena Suites. The staff was very courteous and helpful. The hotel is not located in the center of things but it is a short walk to most attractions. The room was a comfortable size and very clean with comfortable beds. As addressed in other reviews, the hotel is located across the street from a school.... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We want thank you so much for the time you have spent leaving your review on Tripadvisor. It is very important for us!! We are happy you had a nice stay at Suites Viena during your recent visit!! And we also thank you for leaving your tips to other posible guests :). Interior rooms surely are more adequate... More

KIDDERMINSTER, ENGLAND
Contributor
15 reviews 15 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this hotel based on tripadvisor reviews and we were definitely not disappointed. Arrived late but were very warmly welcomed. I really would advise a taxi. You can use the metro or buses but all involve changes and long walks from one line to another. A taxi is a set price of 30 euros from the airport which seems reasonable... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We are so grateful to you for the sweet comments on Tripadvisor. Love to see you have spent a nice time in Madrid and that Suites Viena has met your expectations!! The Staff at Suites Viena thanks you for your time and dedication. You are welcome home anytime you come to Madrid. Best Regards!! More

Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Well located near Grand Via, metro stations and parks. Room was surprisingly large with well equipped kitchenette, including microwave and hotplates. Just ask reception for crockery and they will provide all that is needed. Bathroom a little small, but a good compromise allowing more living area. We found it very easy to access most places of interest to tourists. Plenty... More

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Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, We are aware of your recent stay at Suites Viena and we thank you for choosing us. We appreciate too much your comments on Tripadvisor. They are very helpful for us, since we can detect through your opinión things we can improve!! We will love to see you again if you decide to come back to Madrid and... More

Perth, Western Australia
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 17, 2014

This was our third stay at Suites Viena and we were, yet again, totally pleased with everything. From the helpful and welcoming reception staff to the cleaning staff to the lady serving breakfast we could not fault anyone. Our room was very clean and comfortable with its small kitchen and spotless bathroom. The location has proven perfect on each stay... More

Was this review helpful? Yes 1
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for your sweet comments. We are so happy to see that you have chosen Suites Viena again, and that you have had a nice stay. Thank you for recommending Suites Viena on Tripavisor, the most important plattform on Hotel reviews!! We will love to see you again if you decide to come to us. Best regards... More

London
Top Contributor
213 reviews 213 reviews
49 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed October 17, 2014

On arrival the check-in was very efficient. The room was large, clean and spacious. It had a little kitchenette and seating area. The bed was large and comfortable. The bathroom was well fitted. The hotel was in a good location right next to Plaza Espana but on a quiet street. We thought that the price we paid was good value.... More

Was this review helpful? Yes
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review

Dear Guest, Thank you for leaving your review on Tripadvisor. Your opinión is the best way for us to improve. We are glad you have had a nice stay at Suites Viena!! Thank you again for your time and kindness. We will love to see you again! Best regards from Suites Viena Staff More

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Additional Information about Sercotel Suites Viena

Address: Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sercotel Suites Viena 3*
Number of rooms: 57
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Also Known As:
Viena Hotel Madrid
Hotel Style:
#9 Business Hotel in Madrid
#18 Romantic Hotel in Madrid
#23 Family Hotel in Madrid

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