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Petit Palace San Bernardo

3.0 of 5 C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
#309 of 458 Hotels in Madrid
215 Reviews 3.5 of 5 stars
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Petit Palace San Bernardo
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215 reviews from our community

Traveler rating
    38
    96
    48
    20
    13
See reviews for
57
74
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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Seattle
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 25, 2014

The hotel is clean, comfortable and in a good location within a short walk to the Prado Museum. The staff was very helpful and friendly, and the hotel was in good condition. We had a good room, but due to the sloping ceiling, moving about the room, we had to be mindful of hitting our head on the ceiling beams.... More

Was this review helpful? Yes 1
Ursula G, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that you enjoy the Hotel and overall the best location in Madrid. We hope to welcome you back to our hotel very soon. Sincerely, Úrsula González Front Desk Manager More

Aylesbury, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 18, 2014

This hotel is a bit of a hidden gem. I spent one night here on business and overall there was nothing bad. Due tot he nature of the trip it meant that I spent about 9 hours there; it really was a case of check in, sleep, check out. The room was clean and well equiped with a laptop in... More

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Ursula G, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Guest, Thank you for the review of our hotel, and for choosing us for your stay in Madrid. Our guests are very important for us, and your reviews of course too. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Úrsula González Front Desk Manager More

London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 11, 2014

There is nothing wrong or unsafe about the location and it is very convenient. The general standard is fine as a tourist hotel but like most places it has some failings. The room was clean and well serviced each day. There was no mirror in the bedroom. Comfortable bed but soft pillows. Good sized bathroom and excellent shower. The toilet... More

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Ursula G, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Customer, Thank you very much for the time spent on your comments are very important to us, always have in mind. We always try to improve every day, and it is very necessary for your feedback. The location is excellent to see Madrid, we are glad you liked. We hope to return to stay with us; each room and... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 26, 2014

Booked for two nights, only stayed for one, could not face another night (paid for 2 hotels) Room is modern, but filthy dirty and very damaged. A random wooden beam in the middle of the room, meant that you crushed your hands on the bathroom door. Shower leaked into room, hence the rotten wood and carpet stains. Room had not... More

Was this review helpful? Yes 2
Ursula G, Manager at Petit Palace San Bernardo, responded to this review
Google Translation

Apreciados clientes, Lamentamos profundamente que el Hotel no haya llegado a cumplir sus expectativas, ya que nuestros clientes son muy... More

Grand Prairie, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2014

This hotel is in a very good location, walking distance from most of the major sights in Madrid. It's right off Gran Via and a 5 mins walk to Plaza de Espana. It is very well connected by Metro on lines 2 and 10. The Wifi is complimentary and the room was spacious with a safe and a mini bar.... More

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Minneapolis
Top Contributor
70 reviews 70 reviews
37 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 11, 2014

My wife and I, and 17 year old son and 16 year old daughter stayed at the Petit Palace San Bernardo in central Madrid for 2 nights in early April 2014. It is part of the “High Tech Hotels” chain. Our room had a king size bed and a institutional looking built in bunk bed. The room included wifi for... More

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Ravenna, Italy
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 27, 2014

My room has a random post in it, and the furniture is worn. The bed is extremely hard and the receptionist was rude. The shower doesn't completely close and there is very little closet space. I won't be returning. The location is good but I wouldn't consider this a 4🌟 Hotel. Very disappointing.

Was this review helpful? Yes 1
San Juan, Puerto Rico
Top Contributor
75 reviews 75 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 27, 2014

A small hotel with very well distributed spaces and commin areas! Tiny but functional! Ideal if you need excellent location, free breakfast buffet, enough space at your room and a good price. My second stay here.

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Beatriz C, Online sales department at Petit Palace San Bernardo, responded to this review

Dear Customer We would like to thank you for taking the time to send us your comments about your stay in our hotel. Moreover, we are glad that your stay has been satisfactory and recommend this hotel. We hope to see you soon at one of our hotels and enjoy another wonderful stay here with Petit Palace San Bernardo. Best... More

Walton-On-Thames, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

Stayed for the weekend some time ago. Nice, smart rooms, lovely spacious bathroom.The best location I could imagine, next to Gran Via - vibrant heart of the city. Close to popular, restaurants, tapas bars, theaters, clubs. I would definitely recommend to young people,who like to enjoy the nightlife in vibrant metropolis.

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Beatriz C, Online sales department at Petit Palace San Bernardo, responded to this review

Dear guest: Thank you very much for your comment and for the confidence placed in our Hotel Petit Palace San Bernardo to choose for your stay in Madrid. As you point out our hotel is perfectly located in the heart of Madrid. Thank you very much for considering us for future stays, we will be delighted to welcome you back... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

I spent one night for a business trip,the hotel is modern, good wifi and rooms are huge and comfortable!Breakfast is really tasty!maybe they need to improve the room service,as you can only order a japanese(not really good) restaurant.

Was this review helpful? Yes
Beatriz C, Departamento Venta Online at Petit Palace San Bernardo, responded to this review
Google Translation

Estimado cliente, Muchísimas gracias por su comentario y nos alegra saber que disfrutó de su estancia en nuestro hotel. Agradecemos... More

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Additional Information about Petit Palace San Bernardo

Address: C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace San Bernardo 3*
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Also Known As:
Petit Palace San Bernardo Hotel Madrid
Petit Palace San Bernardo Madrid

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