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All 456 Madrid hotels

Petit Palace San Bernardo

4.0 of 5 Hotel   |   C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
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Petit Palace San Bernardo
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67%
Ranked #278 of 456 hotels in Madrid
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230 people have reviewed this hotel

Traveler rating
    40
    106
    55
    18
    11
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49
65
4
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis
Top Contributor
64 reviews 64 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I, and 17 year old son and 16 year old daughter stayed at the Petit Palace San Bernardo in central Madrid for 2 nights in early April 2014. It is part of the “High Tech Hotels” chain. Our room had a king size bed and a institutional looking built in bunk bed. The room included wifi for... More

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Ravenna, Italy
2 reviews
2 of 5 stars Reviewed 3 weeks ago

My room has a random post in it, and the furniture is worn. The bed is extremely hard and the receptionist was rude. The shower doesn't completely close and there is very little closet space. I won't be returning. The location is good but I wouldn't consider this a 4🌟 Hotel. Very disappointing.

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San Juan, Puerto Rico
Top Contributor
62 reviews 62 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 27, 2014

A small hotel with very well distributed spaces and commin areas! Tiny but functional! Ideal if you need excellent location, free breakfast buffet, enough space at your room and a good price. My second stay here.

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Beatriz C, Online sales department at Petit Palace San Bernardo, responded to this review

Dear Customer We would like to thank you for taking the time to send us your comments about your stay in our hotel. Moreover, we are glad that your stay has been satisfactory and recommend this hotel. We hope to see you soon at one of our hotels and enjoy another wonderful stay here with Petit Palace San Bernardo. Best... More

Walton-On-Thames, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed February 26, 2014

Stayed for the weekend some time ago. Nice, smart rooms, lovely spacious bathroom.The best location I could imagine, next to Gran Via - vibrant heart of the city. Close to popular, restaurants, tapas bars, theaters, clubs. I would definitely recommend to young people,who like to enjoy the nightlife in vibrant metropolis.

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Beatriz C, Online sales department at Petit Palace San Bernardo, responded to this review

Dear guest: Thank you very much for your comment and for the confidence placed in our Hotel Petit Palace San Bernardo to choose for your stay in Madrid. As you point out our hotel is perfectly located in the heart of Madrid. Thank you very much for considering us for future stays, we will be delighted to welcome you back... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

I spent one night for a business trip,the hotel is modern, good wifi and rooms are huge and comfortable!Breakfast is really tasty!maybe they need to improve the room service,as you can only order a japanese(not really good) restaurant.

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Beatriz C, Departamento Venta Online at Petit Palace San Bernardo, responded to this review
Google Translation

Estimado cliente, Muchísimas gracias por su comentario y nos alegra saber que disfrutó de su estancia en nuestro hotel. Agradecemos... More

London, United Kingdom
Top Contributor
75 reviews 75 reviews
65 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed October 14, 2013

The hotel is in a great position in central Madrid, within walking distance to the major attractions and great places to eat and shop, , for example across Gran Via in the Malasaña district. The metro is also on the doorstep (door to T4 at Barajas airport is around 60 minutes with two changes for €5 each, a taxi cost... More

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Beatriz C, Director de Recepción at Petit Palace San Bernardo, responded to this review

Dear guest I would like to thank you for your comments and for your fidelity with the company. I see you have already been in some of our hotels and we hope that this last stay will not change your mind about us. We are working hard to improve our facilities and services and we take into account everything you... More

Tehran, Iran
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 12, 2013

The best part is the location, very close to the attraction sites and shopping areas and restaurants, but the hotel itself is not maintained very good, it is definitely not a 4 star accommodation, a bus station is right at the door and it is too noisy in the first floor, the worst part is the breakfast! It is better... More

Was this review helpful? Yes 1
Beatriz C, Director de Recepción at Petit Palace San Bernardo, responded to this review

Dear guest, First of all, thank you for choosing our hotel during your days in Madrid and thank you for your feedback, your comments help us to improve day by day. I am sorry to heard that you were not satisfied with your stay in our hotel and I hope you will give us another oportunity soon. At the moment... More

Mumbai (Bombay), India
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 8, 2013

Its a small hotel. Rooms are very good. The service is good. The reception is very helpful. They guide you for the good places. Rooms are pretty big. The location is very good. Its in the centre of the city. Many Restaurants closeby & underground metro stations too.

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Beatriz C, Online Sales Department at Petit Palace San Bernardo, responded to this review

Dear client: First of all, we would like to thank you for choosing us during your recent visit to the city. Thank you very much for you comment, and we do hope you find the time to return to Madrid and stay with us again, you will be very welcome! Kindest regards More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 26, 2013

I've traveled to 28 countries and European hotels can be somewhat cramped, over priced and un-attentive personnel on staff. The Petit Palace did not fall into any of these categories, In fact the rooms were quite comfortable, spacious, a/c system worked great in the hot July heat, hotel staff was very accommodating and the location of the hotel fantastic. So... More

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Beatriz C, Ecomerce department at Petit Palace San Bernardo, responded to this review

Dear Rick M I was absolutely delighted to read your fantastic feedback regarding your stay. We hope you will join us again in the near future. Kindest regards. More

Melbourne
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 12, 2013

This was quite a nice hotel. It's very close to the metro and is easy to get to. There are also a lot of attractions close by. The reception staff were all friendly and helpful, and always smiling. My bed was comfortable and the bathroom was clean and modern. The only thing I didn't like about the bathroom was the... More

Was this review helpful? Yes 1
Management response:

To our esteemed guest: Thank you for your comments. We are happy to know that we met your expectations. We will bear in mind your comment about the bathrooms and we will do our best to improve in this issue. Your feedback helps us to improve every day. We would love to see you again soon at any of our... More

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Additional Information about Petit Palace San Bernardo

Also Known As:
Petit Palace San Bernardo Hotel Madrid
Petit Palace San Bernardo Madrid
Petit Palace San Bernardo Hotel
Address: C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#152 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace San Bernardo 4*
Official Description (provided by the hotel):
The hotel Petit Palace San Bernardo Royal Opera is located in the centre of the city, in an emblematic building in the well known “Santo Domingo” Plaza, next to the “Gran Via” – the main and most commercial street in Madrid. At just a few minutes away, the famous “Puerta del Sol” which is the centre point of the historic and monumental area of Madrid can be found and which is also good starting point to visit all the major tourist sights of the city.All the rooms in the hotel have been accommodated with the latest in technological advances, such as; laptops and free WIFI, hydro-massage showers, modern designer furniture, free safety boxes, flat screen TV’s with international channels to name but a few…Rooms are available with twin or double beds, for individual travellers or couples, and also for families or groups of friends in our exclusive “Family Rooms” with capacity of up to for people.Take advantage of our free coffee service and our two free internet points, found in the reception area, and our free bike rent to get to know the city in a unique and original way!Ask our friendly staff for advice on the best shopping and dining areas, and for reservations for local excursions and shows. Don’t hesitate to contact us if you are travelling with your pet or have any other special requests – we will do our best to assure that your stay is a pleasant and comfortable as possible! ... more   less 
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