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Petit Palace San Bernardo

3.0 of 5 C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
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Petit Palace San Bernardo
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Petit Palace San Bernardo
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227 reviews from our community

Traveler rating
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    99
    52
    23
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockholm, Sweden
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 4, 2014

This hotel is NOT worth more than two stars. Nasty spots all over the carpet. Broken chair. The bed was hard and the pillows was not good. The staff except for one lady was not serviceminded at all. Breakfast was terrible. Etc...The hotel was just not worth the money. The best thing about this hotell was it location.

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Ana S, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have talked with Deparments that they can... More 

Coeur d'Alene, Idaho
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2014

The hotel room was modern in design. Quite clean. The front desk attendant, Guillermo, was very helpful. He gave us directions and made sure we were happy with our room. We were able to get a coffee without having to buy the breakfast there. That doesn't happen in many places in Europe. Good location. We walked everywhere.

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Ana S, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Guest, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our staff´s work, and hope to see you again very soon. Sincerely, Úrsula González Front Desk Manager More 

Barcelona, Spain
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 25, 2014

The location is good, the room is sufficient in size, loved the slanting ceiling with the sky view. Friendly and helpful staff... However, breakfast is truly terrible... cold scrambled eggs (made from pasteurized egg), 1 toaster (very slow), no real options if you don't drink milk.. etc etc. The building is run down, maintenance is not tip-top. Has no restaurant,(and... More 

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Ana S, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. For breakfast service we have 4-6 types of... More 

Seattle
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 25, 2014

The hotel is clean, comfortable and in a good location within a short walk to the Prado Museum. The staff was very helpful and friendly, and the hotel was in good condition. We had a good room, but due to the sloping ceiling, moving about the room, we had to be mindful of hitting our head on the ceiling beams.... More 

Was this review helpful? Yes 1
Ursula G, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that you enjoy the Hotel and overall the best location in Madrid. We hope to welcome you back to our hotel very soon. Sincerely, Úrsula González Front Desk Manager More 

Aylesbury, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 18, 2014

This hotel is a bit of a hidden gem. I spent one night here on business and overall there was nothing bad. Due tot he nature of the trip it meant that I spent about 9 hours there; it really was a case of check in, sleep, check out. The room was clean and well equiped with a laptop in... More 

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Ursula G, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Guest, Thank you for the review of our hotel, and for choosing us for your stay in Madrid. Our guests are very important for us, and your reviews of course too. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Úrsula González Front Desk Manager More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 11, 2014

There is nothing wrong or unsafe about the location and it is very convenient. The general standard is fine as a tourist hotel but like most places it has some failings. The room was clean and well serviced each day. There was no mirror in the bedroom. Comfortable bed but soft pillows. Good sized bathroom and excellent shower. The toilet... More 

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Ursula G, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Customer, Thank you very much for the time spent on your comments are very important to us, always have in mind. We always try to improve every day, and it is very necessary for your feedback. The location is excellent to see Madrid, we are glad you liked. We hope to return to stay with us; each room and... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 26, 2014

Booked for two nights, only stayed for one, could not face another night (paid for 2 hotels) Room is modern, but filthy dirty and very damaged. A random wooden beam in the middle of the room, meant that you crushed your hands on the bathroom door. Shower leaked into room, hence the rotten wood and carpet stains. Room had not... More 

Was this review helpful? Yes 2
Ursula G, Manager at Petit Palace San Bernardo, responded to this review
Google Translation

Apreciados clientes, Lamentamos profundamente que el Hotel no haya llegado a cumplir sus expectativas, ya que nuestros clientes son muy... More 

Keller, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 22, 2014

This hotel is in a very good location, walking distance from most of the major sights in Madrid. It's right off Gran Via and a 5 mins walk to Plaza de Espana. It is very well connected by Metro on lines 2 and 10. The Wifi is complimentary and the room was spacious with a safe and a mini bar.... More 

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Ana S, Front Office Manager at Petit Palace San Bernardo, responded to this review
Google Translation

Estimado Cliente, Muchas gracias por el tiempo dedicado para sus comentarios, éstos son siempre muy importantes para nosotros ya que... More 

Minneapolis
Top Contributor
73 reviews 73 reviews
39 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed April 11, 2014

My wife and I, and 17 year old son and 16 year old daughter stayed at the Petit Palace San Bernardo in central Madrid for 2 nights in early April 2014. It is part of the “High Tech Hotels” chain. Our room had a king size bed and a institutional looking built in bunk bed. The room included wifi for... More 

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Ravenna, Italy
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 27, 2014

My room has a random post in it, and the furniture is worn. The bed is extremely hard and the receptionist was rude. The shower doesn't completely close and there is very little closet space. I won't be returning. The location is good but I wouldn't consider this a 4🌟 Hotel. Very disappointing.

Was this review helpful? Yes 2
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Additional Information about Petit Palace San Bernardo

Address: C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace San Bernardo 3*
Number of rooms: 57
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Also Known As:
Petit Palace San Bernardo Hotel Madrid
Petit Palace San Bernardo Madrid

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