On arrival at the hotel we were told that we could not have the twin room which we had booked and had to stay in a double bed for the 4 nights that we stayed at the hotel. It seems that if you travel with companies like Expedia you are not guaranteed to get the room you book. Fortunately I... More

I booked this hotel for the last couple nights in Spain and it was by far the best place we had stayed the whole trip (out of 4 hotels, an apartment and an overnight train). I booked directly through them to ensure I got the room type I wanted (with the private terrace) and added the option to have a... More

I say hidden as this hotel is in just off the corner of Plaza Santa Ana. That's not to say that it's hard to find but the entrance is quite understated. This is a fabulous hotel with great sized rooms overlooking the square. Probably one of the nicest city centre hotels I've stayed in. I'd definitely stay here again should... More

Really smart hotel in a great location right in the centre of Old Madrid. About 10 minutes walk from the Prado and from Piazza Mayor. Don't be put off by the fact the hotel is overlooking the busy Plaza de Santa Ana, which is absolutely swinging all day; the room was so well soundproofed that we didn't hear a thing... More

This would have been just any other nice centrally located and well presented hotel were it not for the terrific staff. We had the misfortune to have one of our suitcases suffer massive damage while in the care of an airline's baggage handling facility. The airline was helpful having fully accepted responsibility with replacement suitcase to be delivered in 48... More

I'm kind of an obsessive researcher for hotels and vacations, and it was my absolute priority to find the most comfortable room in the best location for our 9-day trip to Madrid. After circling around a bunch of promising options (like the Catalonia chain), we finally touched down on the Room Mate Alicia, and we are so happy that we... More

Nice room ( standard hotel Room). Shower IN bedroom with glas door så think of this when booking ! Not much to say, its a hotel. The location is awsome, restaurants, bars, shops and sightsing on the door step ! Taxi to airport (Barajas) 25 min. Metro to airport 45min.

My daughter and I stayed here for a couple of nights and loved it. It was in a great location right on Plaza Santa Ana. We found that we could walk to all the major sights and the area is lovely and full of life. The staff was friendly and helpful. We were especially fond of the wonderful woman who... More

Don't expect to be bowled over by the awesome renovation. Its not about that. The hotel is spotlessly clean but a bit 90s in decor. It's still the best hotel to stay in beautiful Madrid. We stayed with 3 kids 20-16. This is a brilliantly situated hotel... Right in Santa Ana (unbeatable location... A walk to absolutely everything you need... More