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Petit Palace Plaza del Carmen

28013 | Plaza Del Carmen, 4, 28013 Madrid, Spain
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Petit Palace Plaza del Carmen
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331 Reviews from our TripAdvisor Community

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Sunderland, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We went to Madrid for 7 days and stayed here. Really nice warm welcoming place. It's in a great location too, right in the middle of everything. We didn't have a lot to do with the staff but when we did, they were really helpful and friendly. We were in room 101 which was the perfect size (as I've seen... More 

Helpful?
Thank becky f
Tatiana M, General Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Becky I would like to thank you for the time you have spent giving us you opinion about our Hotel Petit Palace Plaza del Carmen. I am delighted to hear you enjoyed the help , It is really inspiring for all members of our team to accomplish with success. However , accept our sincere apologies regarding to that little... More 

Israel
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we got a supirior room so it was good, but we saw the other rooms and they were very very small. We didn't have an option of making hot drink in the room and we missed it. there was an option at the entrence but you had to go down for that.

Helpful?
Thank maddyy
Tatiana M, General Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Guest Thank you for taking the time to share your feedback. It is really important to us because always help us to improve. It is a pleasure to confirm our superior rooms reached your expectation , as you could enjoy we are located in a wonderful building in the heart of the city and Our standard rooms are not... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 25, 2015

Good location, friendly front desk staff, very quiet and clean place. In the middle of shops, restaurants and bars.The hotel is hidden in a corner next to a restaurant. The streets around the hotel are very busy at night and very crowded. Overall a very great place to stay!!!

Helpful?
Thank jlasunset
Tatiana M, Director General at Petit Palace Plaza del Carmen, responded to this review

Dear Guest I appreciate the time took to share your feedback regarding your recent stay at Petit Palace Plaza del Carmen Hotel . I am very glad to read that you have enjoyed your stay with us , and it is very nice to receive such positive comments about the room , location and the staff. As you could check... More 

Alicante Province, Spain
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 20, 2015

Large spacious bedroom and bathroom. Basic but clean. Could have had more facilities, a little bit basic throughout. We didn't have the breakfast as there are so many cafes and restaurants nearby to walk to.

Helpful?
Thank Sue S
Soestdijk, The Netherlands
Level Contributor
250 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

For a change I stayed in the city, normally I stay outside the city and close to the office. This was a great change! The hotel is on Plaza del Carmen, less than 100 meters Sent from my iPad The reception area is small. Reception staff is very attentive. They remembered my name, room number and preferences, I always find... More 

Helpful?
1 Thank FrankWhileTraveling
Spain
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 16, 2015

The location of this beautiful architectural building is perfect for any body , staying in Madrid either on business or for a holiday . It is situated in the heart of everything the main department stores , coffee shops and restaurants with the metro being only half a block away The entrance to the hotel via lobby is beautifully compact... More 

Helpful?
Thank Claire C
Tatiana M, General Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Claire Thank you for taking the time to share your lovely review following your recent visit to The Petit Palace Plaza del Carmen Hotel . We are delighted that our proximity to Madrid´s most popular attractions and beautiful places were perfect for your needs. We hope to host you again on a future visit to Madrid , if it... More 

Paris, France
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed November 16, 2015

We stayed here for 5 nights in a family room which was small but comfortable. The hotel is extremely well located on a fairly quiet square (except for Saturday night maybe!) in the centre of Madrid. You can walk to all the main tourist sites from the hotel - we didn't need to take the metro at all. You can... More 

Helpful?
Thank SORF01
Tatiana M, General Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Madam Thank you a lot for having chosen The Petit Palace Plaza del Carmen and for sharing that marvelous review. I am really glad to know that you enjoyed your stay in Madrid , as you mentioned the Hotel has a fantastic location close to Gran Vía Street , Puerta del Sol , shopping area ... Thank you again... More 

Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 11, 2015 via mobile

A very, very good location. Right in the middle of the fun and action with lots of restaurants around. Unfortunately the praises stop here. The hotel had a nice odour at the entrance. But in my room was smelling like dirty socks. The room was modernly decorated but a little small. The AC was blowing cold air even if I... More 

Helpful?
Thank Bogdan M
Tatiana M, General Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Mr.Bogan Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us. As you mentioned the hotel is very well located just a few step away from the most important point of interest in the downtown, close by is plenty of restaurants... More 

Stockholm, Sweden
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 7, 2015

This hotel should got very good reviews if i didn't had some very strange basic problems. The location is very good and the rooms are nice with a modern style with a personal touch. We got a large corner room with four large beds, two balconies and a superb view over the the square. Then are the big setbacks: Our... More 

Helpful?
1 Thank Bjorn_Bandh
Tatiana M, General Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Guest: Thank you very much for your comments and your valuation in Tripadvisor. Accept our apologies because of not having exceeded your expectations. However , we have an upcoming renovation to be completed , and we are glad to inform you that 1 week ago we have already started it and the carpet are being replaced by wood platform... More 

1 review
1 of 5 stars Reviewed October 31, 2015

Madrid in mid-October was still pretty warm. Given the small room size and the fridge in the room, the room temperature got close to 30C(86F). But the hotel management had already turned off the central A/C for all rooms. The window of our initial room facing the inside courtyard cannot be opened due to the strong cooking smell from the... More 

Helpful?
Thank Sanping C
Tatiana M, General Manager at Petit Palace Plaza del Carmen, responded to this review

Dear guest Thank you for choosing to stay with us at the Petit Palace Tres Cruces Hotel and for taking the time to share your review with us. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Regarding to the air conditioning system, it depends on the season. Mid-October in Madrid... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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