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Petit Palace Plaza del Carmen

28013 | Plaza Del Carmen, 4, 28013 Madrid, Spain
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Petit Palace Plaza del Carmen
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Petit Palace Plaza del Carmen
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226 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Geelong, Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ideally situated in the centre of Madrid a short walk from the main square and the old tapas area. We found the room modern and comfortable and even though it faces a square with a restaurant below the noise was not too bad as our room had double glazing. The breakfast was good in a cellar room.... More 

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Gemma d, Front Office Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Mr. Bailang, Thank you for taking the time to share your comments about your stay with us helping us to improve our services. We are glad to know that you had a pleasant stay enjoying our location in the middle of the "Heart" of Madrid and that all of our services have reached your expectations, including our breakfast service,... More 

Gainey Suites Hotel
Contributor
12 reviews 12 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We found this quaint and nicely appointed boutique hotel after a fun day of walking all over old Madrid. As it turned out this was a great location and a solid value with a very nice restaurant and al fresco dining on the plaza. Also right next door to a cinema and a well taken care of parking garage (which... More 

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Gemma d, Front Office Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Guest, Thank you very much for sharing your comments about your stay with us and to give us the opportunity to continously improve our services. Our entire team works hard every day to try to make you feel as comfortable as you where in home during your visit, it is important for us to know that you had a... More 

Las Palmas de Gran Canaria, Spain
Contributor
19 reviews 19 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 12, 2015

The room was very small, so much that the bed has to be in a corner, and between the other side of the bed and the wall the space was some 25cm Also the sound isolation from outside noise was inexistent. We didn't hear anything from other rooms. The noise from the hall was also disturbing (kids running and screaming).... More 

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Gemma d, Gerente at Petit Palace Plaza del Carmen, responded to this review

Dear Mrs Angela; I would like to thank you for choosing our hotel for your stay in Madrid and for taking the time to give your feedback. We always value the opinion of all our customers. We are happy to know you enjoyed our central location and our cleaning service. We are sorry if we did not meet your expectations... More 

Barcelona, Spain
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 17, 2015

We stayed there early March 2015, for a weekend. The Hotel is pretty decent overall, the location is great and the price correct. The biggest problem is the quality of sleep you get, i understand that it's in a very central nightlife loaction, and there always will be some noise from outside, but this is exactly why a hotel in... More 

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Gemma d, Director General at Petit Palace Plaza del Carmen, responded to this review

Dear Guest; Firstly I would like to thank you for choosing our hotel during your stay in Madrid and for taking the time to give us your feedback. We always value the opinión of all our customers. We are sorry if we did not meet your expectations, and we are sorry for any inconvenience the noice from outside may have... More 

Estonia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 25, 2015

Location is very comfortable, in a quiet corner between busy Puerta del Sol and Gran Via. Almost all main sightseeings and shopping streets are at walking distance. The room was clean and comfortable but small. Almost half of the room was bathroom that was really big and could be smaller and the room bigger. Free wifi in the room was... More 

Was this review helpful? Yes 1
Gemma d, Director General at Petit Palace Plaza del Carmen, responded to this review

Dear Mr. Henri; We would like to thank you for having chosen Petit Palace Plaza del Carmen**** for your stay in Madrid and for taking the time to share your Petit Palace Experience with us. We are very happy to know you enjoyed our good location and our services. We hope to see you agan in the future and wish... More 

Glasgow, United Kingdom
Top Contributor
77 reviews 77 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 15, 2015

My partner booked here for a surprise for my birthday. The hotel sent us (very basic) directions from airport but after asking at airport we received detailed directions for use of the metro. Line 8 for 5 stops, line 10 for 2 stops then line 5 for 2 stops. Hotel right in the city centre just off the Playa del... More 

Was this review helpful? Yes 2
Gemma d, Director General at Petit Palace Plaza del Carmen, responded to this review

Dear Guest; First of all I would like to thank you for having chosen Petit Palace Plaza del Carmen for your stay in Madrid and for sharing your Petit Palace Experience with us, we are glad to khow that you enjoyed our hotel and its facilities . It is a pleasure to know that we achieve your expectatiions. We hope... More 

San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 4, 2015

The location of this hotel is absolutely wonderful. 2 blocks from the Gran Via, and 2 blocks away from the Puerta del Sol... It's as central as it gets. Many, many shopping and food options available and all within walking distance. This boutique hotel may not be for everyone, especially taller folks. We were on the top floor and our... More 

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Gemma d, Front Office Manager at Petit Palace Plaza del Carmen, responded to this review

Dear Mrs. Brandy, Thank you for giving us your opinion about your stay in our Hotel. We are glad to hear that you have enjoyed your stay with us and that our service reached your expectations. Our hotels are mostly converted classical buildings that keep aesthetic and architectural elements of the original construction of the building, as is the case... More 

San Antonio, Texas
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 2, 2015

This hotel is really cute and awesome. The staff was really helpful with getting us a taxi to the airport and the breakfast was amazing. While the front desk staff was really awesome, for me the breakfast staff is what made my trip truly enjoyable. Every morning I would make my way down to the basement where a little gran... More 

Was this review helpful? Yes 1
Gemma d, Director de Recepción at Petit Palace Plaza del Carmen, responded to this review

Dear Mr. Herbert, Thank you for choosing us for your stay in Madrid and thank you for giving us your comments who give us the opportunity to improve our service. We are glad to hear that you enjoyed your stay, all of our staff works hard every day to try to provide you the best service, and It is very... More 

Surrey, England
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 26, 2014

If you are after a budget hotel then this is the perfect place for you. However, be warned you will not be getting a good nights sleep as the beds are like sleeping on concrete. Make sure you ask for a room facing the square not on room 4 in the attic, those rooms are horrific.

Was this review helpful? Yes 2
Gemma d, Director General at Petit Palace Plaza del Carmen, responded to this review

Dear Guest; First of all I would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to write a review about your stay. Your comments are very important and help us to improve our services. I am very sorry to know the beds were not of you liking. I can... More 

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 23, 2014

Love this little boutique hotel nicely tucked away in a quieter street of the city centre, love the corridors how the lights lit up, they look even better than most 5 star hotels. It was very nice of them to upgrade us to a family room because of our anniversary celebration, it was very spacious, huge bed and the bathroom... More 

Was this review helpful? Yes 2
Jonathan H, Director de Recepción at Petit Palace Plaza del Carmen, responded to this review

Dear Guest, Thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service and to make you feel like if you were at home, we are happy to know you have had a pleasant stay... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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