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Petit Palace Tres Cruces Centro

C/ Tres Cruces 6, 28013 Madrid, Spain
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Petit Palace Tres Cruces Centro
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321 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chisinau, Moldova
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The people at the hotel are very nice and helpful. We enjoyed our stay :) And very good location. The rooms are not very spacy, but considering that in such a city you do not stay in your room but travel round, it is good enough. Food was good.

Was this review helpful? Yes
Javier M, Front Office Manager at Petit Palace Tres Cruces Centro, responded to this review

Dear Veronica, Thank you very much for taking your time to review your experience at Petit Palace Tres Cruces Hotel with the TripAdvisor community. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, and offer a comfortable stay, along with the best service. We are very happy to... More 

Oviedo, Spain
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is greatly located, less than a minute walking distance from Gran Vía. You can reach Puerta del Sol or Plaza de Callao in 5 minutes on foot. The room was not too big but enough for a city visit. The bathroom was new, pretty big and neat. The receptionist were very nice. The breakfast was not special, not... More 

Was this review helpful? Yes
Javier M, Manager at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest, We thank you for your fantastic review of your stay in Petit Palace Tres Cruces! It’s great to know that you took a chance to get to know us and that everything lived up to your expectations. We do hope you come back soon to visit us, and I hope I get the chance to greet you and... More 

5 of 5 stars Reviewed 2 weeks ago

Excellent central location..staff multi linguistic. ..rooms clean crisp and cool. Little teddy on the bed is a cute touch along with the mini fruit parcel. Staff are super friendly..gave us a map and showed us the best places to go. I cant fault it.

Was this review helpful? Yes
Javier M, Front Office Manager at Petit Palace Tres Cruces Centro, responded to this review

Excellent central location..staff multi linguistic. ..rooms clean crisp and cool. Little teddy on the bed is a cute touch along with the mini fruit parcel. Staff are super friendly..gave us a map and showed us the best places to go. I cant fault it. Thank you for taking the time to fill out the survey on your stay in our... More 

Amesbury, Massachusetts
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's really unfortunate that this chain seems to think that the strong perfume in the lobby is appealing, because otherwise I would have given the hotel a higher rating. We passed by other Petit Palaces in the city and the same stench came out onto the street. The rooms were dark grey and a cool refuge to sleep away the... More 

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Tatiana M, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear customer First of all I would like to thank for your comments regarding your recent stay at Petit Palace Tres Cruces. We truly appreciate your feedback as part of our commitment to continuous improvement. I am sorry that you found the smell was too strong and apologize for this .To be honest it is the first time we have... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is not only at a very strategic location (you can access almost all the interesting places walking or taking 10min metro routes) but the staff was really kind and helpful. I would definitely go back. Every. Single. Time. Also, I needed a suggestion for a flamenco show, and the place they suggested was also amazing.

Was this review helpful? Yes
Tatiana M, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Customer Thank you for the great feedback about your recent stay with us! It is alwasy so nice to hear about the amazing interactions our team members have with our guests! I will ensure that your information is passed on to them, I know that they will be encouraged by your comments. We do hope that we are able... More 

Miami, Florida
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My family of four (kids ages 10 and 12) stayed here June 14-16th. The room we chose had bunk beds so all four of us could sleep in one room, and save on the cost of having to book a second room. The room itself was great. AC worked great, the beds were comfortable. The hallways in the hotel were... More 

Was this review helpful? Yes 2
Javier M, Front Office Manager at Petit Palace Tres Cruces Centro, responded to this review

Dear Diana, Thank you for your time and for your comments! We are glad to know that the hotel satified your needs and the room reached your expectations as the location too. We are sorry if you experienced some noise disturbance from the street, unfortunately being located near a lively street like Gran Vía has its positive and negative side.... More 

Kilkenny, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We spent three nights in the hotel from June 21st to June 24th. Staff were very friendly and could not be more helpful. Checking in was a doddle and staff gave us advise on where to go and how to manage the Metro System. Room was good if the bed was a tad small. We had a room at the... More 

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Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; Thank you for having chosen Petit Palace Tres Cruces for your stay in Madrid and for posting a review following your recent stay at our hotel. We truly appreciate your thoughts and we are glad to hear that overall you enjoyed your stay and that all our services met your expectations. Next time your travels bring you to... More 

Essex
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 22, 2015

As others have said, the hotel is perfectly located and spotlessy clean. Our room was a decent size with a large shower. Reception staff were extremely helpful. Would'nt hesitate to stay here again if we came back to Madrid. Forgot to mention that WIFI was free and very efficient!

Was this review helpful? Yes 1
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; Thank you for having chosen Petit Palace Tres Cruces for your stay in Madrid and for taking the time to share your experience. We are glad the cleaning standars met your expectations and you liked our very central location. In our company we understand that the Wifi service is very important nowadays, so we are happy its performance... More 

Brighton and Hove, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 21, 2015

I stayed in one of the bunk bed rooms with a friend in June 2015 and would definitely stay here again. Yes, the room is small but we comprised due to the great price we paid. If I came here again I would still pick the bunk bed room than pay more for the bigger twin room. The hotel is... More 

Was this review helpful? Yes 1
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; Thank you for choosing Petit Palace Tres Cruces for your stay in Madrid, and for taking the time to share your experience. We are happy to know that you enjoyed or central location and that our special room with special price was to your liking and suitable for you and for your friend. We hope to see you... More 

Leeds, UK
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 14, 2015

Perfectly pleasant hotel in a good location. Rooms are small and shower head was broken but still tolerable. Nothing regarding the front desk took less than 15 minutes. Checking in and out, leaving bags, everything just took so long. They only had one person on the desk (who frequently answered the phone while dealing with you, prolonging the tedium). Sort... More 

Was this review helpful? Yes
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Mr. Kelly; We would like to thank you for taking the time to review our hotel. We always value the opinion of all our customers and it help us to improve our services. We are happy to hear that you enjoyed the central location of the hotel. I would like to thank for your co-operation informing us about the... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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