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Petit Palace Tres Cruces Centro

C/ Tres Cruces 6, 28013 Madrid, Spain
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Petit Palace Tres Cruces Centro
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311 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kilkenny, Ireland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent three nights in the hotel from June 21st to June 24th. Staff were very friendly and could not be more helpful. Checking in was a doddle and staff gave us advise on where to go and how to manage the Metro System. Room was good if the bed was a tad small. We had a room at the... More 

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Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; Thank you for having chosen Petit Palace Tres Cruces for your stay in Madrid and for posting a review following your recent stay at our hotel. We truly appreciate your thoughts and we are glad to hear that overall you enjoyed your stay and that all our services met your expectations. Next time your travels bring you to... More 

Essex
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

As others have said, the hotel is perfectly located and spotlessy clean. Our room was a decent size with a large shower. Reception staff were extremely helpful. Would'nt hesitate to stay here again if we came back to Madrid. Forgot to mention that WIFI was free and very efficient!

Was this review helpful? Yes 1
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; Thank you for having chosen Petit Palace Tres Cruces for your stay in Madrid and for taking the time to share your experience. We are glad the cleaning standars met your expectations and you liked our very central location. In our company we understand that the Wifi service is very important nowadays, so we are happy its performance... More 

Brighton and Hove, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in one of the bunk bed rooms with a friend in June 2015 and would definitely stay here again. Yes, the room is small but we comprised due to the great price we paid. If I came here again I would still pick the bunk bed room than pay more for the bigger twin room. The hotel is... More 

Was this review helpful? Yes 1
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; Thank you for choosing Petit Palace Tres Cruces for your stay in Madrid, and for taking the time to share your experience. We are happy to know that you enjoyed or central location and that our special room with special price was to your liking and suitable for you and for your friend. We hope to see you... More 

Leeds, UK
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Perfectly pleasant hotel in a good location. Rooms are small and shower head was broken but still tolerable. Nothing regarding the front desk took less than 15 minutes. Checking in and out, leaving bags, everything just took so long. They only had one person on the desk (who frequently answered the phone while dealing with you, prolonging the tedium). Sort... More 

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Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Mr. Kelly; We would like to thank you for taking the time to review our hotel. We always value the opinion of all our customers and it help us to improve our services. We are happy to hear that you enjoyed the central location of the hotel. I would like to thank for your co-operation informing us about the... More 

spain
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the 3 cruces for 3 nights at the start of June. The hotel is located on a little street just off Gran Via and a short walk from Puerta del Sol and Plaza Mayor. The location was the best part of the hotel for us. The room was what you would expect from a 3* and we... More 

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Pablo R, Director de Recepción at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest, Thank you for your lovely review of your stay with us. It’s very gratifying and really motivates us to know that our services and hospitality fulfill your expectations, and above all, to know that you would consider recommending us. We look forward to seeing you again soon. Pablo Rozas Front Desk Manager More 

Dublin, Ireland
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is generally good and clean. Small rooms but you are very centrally located off Gran Via so it is to be expected. There was one receptionist who was rude, unhelpful and was constantly chatting on the phone and ignoring guests but the rest of them seemed fine. Would still recommend the hotel for a city break in Madrid.

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Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest, We would like to thank you for taking the time to review our hotel. We always value the opinion of all our customers and it is the best tool in order to improve our service. We are happy to hear that you enjoyed the central location of the hotel and that the cleanliness was up standard. Our company... More 

Riihimaki, Finland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

Spent 5 nights. Clean rooms, great service at reception an brilliant breakfast. Location is good in any way. Close to shopping, easy to get to Bernabeu. Highly recommodent to anyone. Will defenetly stay again. Wifi was great. Thank you very much.

Was this review helpful? Yes 1
Pablo R, Director de Recepción at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest, First of all, many thanks for leaving your comments. It is very important for us to have your feedback. We are very glad to know that you enjoyed your stay. The best thing that you can tell about us it is that you come back when you visit Madrid!!! We hope to see you again very soon. Kind... More 

Liverpool
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 9, 2015

Stayed here back in November as I watched Real Madrid v Liverpool. I'll be honest and say we got a great deal for the hotel so this swayed us in staying here. We had a bunk bed, smallish but nicely decorated room and an adequate bathroom. Breakfast was really nice. Buffet style with lots of choice. Location was great. A... More 

Was this review helpful? Yes 3
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; Thanks for choosing Petit Palace Tres Cruces for your stay in Madrid and for taking the time to share your good experience at the hotel. We really appreciate your positive words about our great location, buffet service, design, and staff service . We hope to see you again soon. Best Regards Gemma de Tera Dpto.Dirección gemma.tera@petitpalace.com More 

Oslo, Norway
Top Contributor
97 reviews 97 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 28, 2014

Perfect location between Gran Via and Sol, no parking, but a discounted garage close by. Breakfast at a reasonable price, hesitantly declared as OK (could spend some more time on replenishing...). Service was adequate, all our requests fulfilled, but they could do with a few tricks like smiling twice a day, give you a quick look while welcoming you and... More 

Was this review helpful? Yes
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; First of all I would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to make a review about your stay . We truly value the opinión of our customers and we apologize if we did not meet 100% your expectations. Our staff´s sevice is one of our... More 

Manchester, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2014 via mobile

I stayed for a weekend break and we chose the hotel because of its location. We could do all sights by walking and short taxi journeys. The choice of bars, shops, cafés and fantastic restaurants in walking distance is spoiling... The receptionists were very friendly and helpful. The rooms are small but more than enough for one or two nights.... More 

Was this review helpful? Yes 1
Gemma d, Director General at Petit Palace Tres Cruces Centro, responded to this review

Dear Guest; We would like to thank you for choosing Petit Palace Tres Cruces for your stay in this lovely city and for taking the time to make a review sharing with Tripadvisor´s users your experience . We are happy to know you enjoyed our great location and our contemporary design. Hoping to see you soon allow me to take... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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