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Silken Puerta America

#101 of 454 Hotels in Madrid
Certificate of Excellence
Avenida de America 41, 28002 Madrid, Spain
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Silken Puerta America
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1,325 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Stockport, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have to be honest this was a working visit, paid for by work and therefore not my dime. The hotel is avant garde in that every floor is different in its concept. In talking to colleagues mine, the 3rd floor seemed the most "normal" in that most angles were square and the bathroom was where you would expect to... More 

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Birmingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

visited this hotel with work this week each floor has a different theme , there is a roof top bar and a glass floored viewing area , food was good and plentiful , not far from the airport and the sights of madrid

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Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed yesterday NEW

Very interesting hotel with unique decor. Food is good, but not 5 star. The swimming pool and gym facility should not be called such. The pool is the size of an oversize hot tub. All of this would have been acceptable except that the management had a problem with the reservations made by AAVacations through e Expedia. They had me... More 

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Madrid, Spain
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Hotel Silken Puerta America has seen better days. Much better. Conceived and built in 2005, at a cost of 75 million euros and three years before the depression-level downturn in Spain's economy, the hotel is an absolute riot of color and and creativity. You really have to praise the owners and investors for having the sheer cojones to do it,... More 

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Senior Contributor
32 reviews 32 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Came here with work and I love the look and the experience offered to me as a customer. The rooms are great and smart. You will have to get your head around the complex lighting system and the blinds. The breakfast was a mix bag for me. The fruit didn't feel fresh and some of the local pastry wasn't fresh... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Pmmcbl, Thank you very much for choosing as and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América We will give all due consideration to your comments regarding our breakfast, since the quality and freshness is one of our key features. We look forward to welcoming you... More 

San Jose, California
Contributor
14 reviews 14 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Front desk service is friendly and helpful. The shuttle service from airport worked great. Hotel was very responsive as we rescheduled the shuttle due to a delayed flight. Shuttle to downtown is convenient but must be reserved in advance. Driver was nice enough to drop us off at the train station. We stayed on the 10th floor. I didnt want... More 

Was this review helpful? Yes 1
Flagstaff, Arizona
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This service at this hotel would make this place a five star in my opinion alone, but the fact that the hotel is just so cool puts it over the roof. Each floor is designed by a different architect and it's so well done. The view from the 10th floor was great and our room was modern and the cedar... More 

Was this review helpful? Yes 1
Burnham-On-Sea, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have just returned from a four night break at this five star Hotel. The hotel is very well run very clean and all the staff were friendly and helpful, even though our Spanish is limited it was not a problem,we ate In the hotel twice and the food and service were second to none. It is quite a way... More 

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Scotland
2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for three nights on a long weekend stay in Madrid and was a pleasant surprise overall. Each floor is different and I liked that at check in we could choose from what was available. I took a room on the 9th which was pretty conventional but nice! Others had very funky pod rooms or other strange designs. Ultimately... More 

Was this review helpful? Yes 1
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear RJK73, Thank you very much for sharing your comment son Tripadvisor. We are delighted to know that you enjoyed your stay at the Silken Puerta América. We look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

What can I say about this hotel? When we arrived we got a choice of floors for our room and it did not disappoint. The room facilities where something else. The location is somewhat out of the way but there was a courtesy bus to take you into the main area of Madrid, Taxis for the less patience and a... More 

Was this review helpful? Yes 1
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Lucia D, Thank you very much for your nice review regarding your recent stay at the Silken Puerta América. We are glad to know that you are planning to come back soon!! Kind regards, Valeria Knop PR & Guest Relations Manager More 

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