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All 456 Madrid hotels

Silken Puerta America

5.0 of 5 Hotel   |   Avenida de America 41, 28002 Madrid, Spain
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85%
Ranked #73 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
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878 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

If I ever go back to Madrid I will 100% stay here. The hotel is beautifully designed, we were on the 10th floor I believe which was a Japanese style (don't quote me I could be totally wrong!), the room wasn't the biggest but was a decent size for what we needed. Only thing I would've like would have been... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Sugar2506, Thank you very much for your nice review. We are looking forward to welcome you back, very soon!!! Kind regards, Valeria Knop PR & Guest Relations Manager More

Senior Contributor
39 reviews 39 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for almost two weeks and appreciated the room, the welcoming staff, the food and the overall hotel-thing... Hotel is located next to two metro stations giving you fast access to anywhere in Madrid. Taxis are waiting in front of the hotel. Room is well equipped. Room service is quick and of good quality. In general everything is pricy... More

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Fuengirola, Spain
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel for architecture lovers. Each floor has been developed by different worldwide figures as Jean Nouvel, N Foster, Zaha Hadid, Mariscal, Plasma Studio, .... I stayed at 7th floor, designed by Ron Arad and it was amazing....

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Top Contributor
76 reviews 76 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

First off, this is a lovely hotel staffed by lovely people. The rooms (on 9th floor) are spacious with lovely beds, albeit on the firm side. Bathrooms are big, toiletries are generous, shower is fantastic. The 'problem' may well be the 'major plus' for some people - everything is designed by architects! Thus, the entrance to the hotel lobby looks... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Bob, First of all we would like to thank you for reviewing your stay at the Silken Puerta América. We are glad to hear your kind comments regarding our staff and that in general, you were happy with your room. We would like to inform you that we are already introducing some changes regarding the bed’s edge in order... More

London, United Kingdom
Top Contributor
167 reviews 167 reviews
55 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third visit to this hotel and as always it does not stop to surprise me. Booking on line in advance it was really cheap with a great value for money ratio and with each floor being different in design it is always a great surprise where you are going to end up. The cocktail bar in the... More

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Birmingham
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay at the hotel last weekend. Stayed on the 4th floor which was all stainless steel and real funky. Just to note that there is only a glass wall between the bedroom and the bathroom so you have to be very comfortable with your fellow traveller :) Staff were friendly and helpful, however I was a little... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Brendan, Thank you so much for your review, we are really happy to know that you enjoyed your stay in our hotel. I would like to apologies for the incident with the bath robs… we love our guests to enjoy the pool ;-) We look forward to welcome you back on your next stay in Madrid! Valeria Knop PR... More

Lancashire
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed the Puerta America on our recent stay in Madrid, we caught the metro direct from the airport to the station five minutes walk from it. We bought a 3 day pass at the airport for 18 euro each, navigating the metro is simple using the app on my phone. The nearest station is Cartagena ( when you come... More

Was this review helpful? Yes 1
ontario, ontario
Contributor
18 reviews 18 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great room choices however Wi-Fi stinks. Not hotel run and difficult to use. Strange set up-- front doors look like they lead to a service entrance. Buffet breakfast expensive however lots of places to eat just behind the hotel. Metro stop close by.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This was a recommendation from Lonely Planet. It truly is a fantastic building- each floor designed by famous architects eg 1st floor by zaha haddid; others by Norman Foster, Marc Newsom etc. The bar area is quite buzzy and the pizza and mohitos we had there one evening were delicious. However it's billed as a 5-star hotel. The free wifi... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Chandrima B, First of all, we would like to thank your for posting your experience during your stay in our Hotel. We are glad to know that you enjoyed our design and of course our Marmobar’s mojitos and pizza!! All of our rooms are fully equipped; they do have hairdryer, some times due to the special design of our... More

Scotland
Contributor
17 reviews 17 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 5, 2014

Trip away for 3 nights in this fab hotel. Booked via Expedia and expected to be able the choose the room we wanted on check-in. Knew we didn't want floor 4 (Plasma studio) but anything else would be fine. As we are non-smokers, we only got the option of floors 4 or 9. We therefore settled on floor 9. Lovely... More

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Additional Information about Silken Puerta America

Also Known As:
Silken Puerta America Madrid
Silken Puerta America Hotel
Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in Madrid
#41 Business Hotel in Madrid
#45 Luxury Hotel in Madrid
#68 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Silken Puerta America 5*
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