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Silken Puerta America

5.0 of 5 Avenida de America 41, 28002 Madrid, Spain
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Certificate of Excellence 2014
Silken Puerta America
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Silken Puerta America
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1,033 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ibiza
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed today NEW

This is the third time I've stayed here. It is conveniently located 15 mins away from the airport and right next to the highway for easy travel access to the greater Madrid area. Each time I've chosen a different floor and of course designer. The lobby area is small but the bar makes up for it with it's minimal lounge... More

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buckinghamshire
Top Contributor
84 reviews 84 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

The concept of the hotel is great , the breakfast is very good However the staff really do let this hotel down ,I experienced at least 3 incidents of rudeness by staff members , yes they were busy I was part of a large team , but that is no excuse . The Internet was also not working for most... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear shalom7, Thank you very much for your recent stay with us and also for the dedication and time used in sharing your comments on Tripadvisor. Your comments are very important to us, as they help us to improve ourselves and provide a better service everyday. We are sorry to hear that, in this case, our costumer service did not... More

Newmarket, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Flew to Madrid for a 2 night break with some friends. Checked into the hotel and had to wait for the rooms. Grabbed a pint at the bar. The only issue I had with reception was that they never informed us of anything in the area or how to get around. Not a huge issue as we figured it out.... More

Was this review helpful? Yes 3
Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bit a strange hotel made by 19 or so different archtects. Im still amazed that some great names like zaha hadid and norman foster played ball.....each of them individually are great and can easily design a full hotel themselves: now its 19 'impressions' which together form an unidentified mess. Staff is attentative, our room was ok yet a bit cold.... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear BernardFH, Thank you very much for your comments. We are sorry to read that in this case, you were not amazed by our design, we respect your opinion, but we are sorry to disagree in your point of view regarding the level and prestige of all the studios of architecture that were involved in our project, there are no... More

London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Conveniently located close to the airport (only 15mins by cab), the colourful Hotel Silken Puerta America is a great hotel. The concept is slightly unusual, each floor has a different theme designed by various famous architects such as Zaha Hadid Norman Foster and Jean Nouvel. I picked a room on the 10th floor designed Japanese architect Arata Isozaki, very dark... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear antoinebuchet, Thank you very much for reviewing our hotel at Tripadvisor. We are happy to hear that you enjoyed your stay at the 10th floor designed by Arata isozaki. We look forward to welcoming you back at the Silken Puerta América. Kind regards, Valeria Knop PR & Guest Relations Manager More

Cologne
Top Contributor
261 reviews 261 reviews
61 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I’d been overwhelmed upon my first stay here 1 1/2 years previously and was eager to share my enthusiasm with my Spanish husband. And although I’d feared signs of wear and tear since my last visit, the hotel was in superb shape and was evidently being looked after in the way it deserved. My husband was as overwhelmed as I’d... More

Was this review helpful? Yes 2
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear GermanJody, Thank you so much for taking the time to write about your stay at the Silken Puerta América. It is great to know that you enjoyed you room and how you appreciate all the elements designed by Marc Newson!! We look forward to welcoming you back soon, so you can continue discovering our hotel! Kind regards, Valeria Knop... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

We spent five nights in this hotel (having committed to it by an online booking). We were told that we were being given an upgrade to a room on the first floor - Zaha Hadid. Those who have had this ultra white almost luminescent room may to testify to it being a unique experience. For us, though innovative and unusual... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear JGD21, Thank you very much for sharing your experience with the users of Tripadvisor. Our first floor projected by Zaha Hadid's, is one of the most amazing designs at the Silken Puerta América, but depending on your needs, we can always find other options where you can feel more comfortable. Our breakfast buffet offers our guests a wide range... More

Izmir, Turkey
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Quaint is the word. Yes the hotel is a "designer hotel". Worth trying once. Switches and taps take some time to get used to; it can take forever to fill the bathtub so in the end one gives up(saves water, obviously). Dark corridors are not for the faint hearted. Sleep quality not exactly good.

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Porto, Porto, Portugal
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Considering each floor of this 5 star hotel was designed by a renowed architect, one would expect modern 5 star luxury rooms. Well, we stayed for a night in the sixth floor and unfortunately the experience was well below what a five star hotel should be, let alone a modern design hotel... The was a series of sequential incoveniances: 1.... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Joanna A., Thank you very much for posting your experience at the Silken Puerta América, We regret to hear that on this occasion we did not come up to your expectations. Our hotel is an out of the box experience, and we always encourage our guests to visit us with the spirit of discover a place out of standards,... More

knoxville
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2014 via mobile

Each of 12 floors are designed by a different designer. We were allowed to pick our room and floor by viewing pictures at check in. Check in was quick and pleasant. Room was so so so cool. It took a few tries to operate the switches but it was so much fun. You can turn on the bathroom lights from... More

Was this review helpful? Yes 1
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear fjkhrjukghsudkpgrh, Thank you for taking the time to write about your stay in our hotel. We are glad to hear that we are the “most interesting hotel ever” ! We look forward to welcoming you back very soon; we would like to continue surprising you... Kind regards, Valeria Knop PR & Guest Relations Manager More

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Additional Information about Silken Puerta America

Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid

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