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Silken Puerta America

5.0 of 5 Avenida de America 41, 28002 Madrid, Spain
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Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Silken Puerta America
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Silken Puerta America
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1,167 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jamison, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There was disappointing with Zaha Hadid's room. For the plus 50EUR it is very small and noisy and I hit my head twice over the headboard while sitting on the bed. I decided to move to Marc Newson's floor and the room was perfect, very quiet and large enough comparing the first floor one. The breakfast was delicious. The free... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear suomimmm, Thank you for taking the time to leave your valued feedback. We are glad to hear that you will return to the Silken Puerta América and that you finally found the room that was perfect for you. Thank you very much for your time and we are looking forward to welcoming you again very soon. Kind regards, Valeria... More 

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The buffet breakfast is amazing - my communication to the hotel is please do not change this ! the architecture is very interesting and the rooms are quiet , no problem sleeping - the location is good with the metro and buses only a minute away !

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear APC78, Thank you very much for your feedback. We are happy to hear that you enjoyed our breakfast buffet! We are really proud of it and we will continue offering our guests a “tasty experience” every morning! We look forward to welcoming you again very soon. Kind regards, Valeria Knop PR & Guest Relations Manager More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved this place, specially the location and designer floors.... Hotel has a free pickup and drop enquire and use that service we found it to be very convenient and useful. All rooms are spacious and staff is very helpfull

Was this review helpful? Yes 1
Paris, France
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The building is really nice but the rooms seem to value aesthetic appeal over actual usability. The sinks in the deluxe rooms will spill water all over teh floor if you turn them on more than 25% of the way on which gets ANNOYING when it happens everytime you brush your teeth of wash your hands. There is literally no... More 

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Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 1 week ago

The hotel design is very beautiful. I liked the idea to have each floor made by a different designer. The result of this cooperation is astonishing. Very beautiful. Location is also very good. In few minutes walking you are in the nice areas of Salamanca and Chamartin. And the (comfortable and beautiful) room on a high floor (I was staying... More 

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Diego B, Thank you so much for sharing your impressions during your stay with us We are glad to hear that you enjoyed your stay at the 11 floor designed by Mariscal & Salas. We look forward to welcoming you back, very soon! Kind regards, Valeria Knop PR & Guest Relations Manager More 

Vienna, Wien, Austria
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this gorgeous hotel over X-Mas 2014 on our city trip to Madrid. It is a rather known hotel in the world of architecture and design, so picking where to stay was out of question. It was hard to pick a floor to stay on, as every single one had its own appeal. I found it very... More 

Was this review helpful? Yes 1
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I traveled to this hotel in May 2014 and found it to be the most interesting visual feast. Each floor of the hotel was designed by a different designer. We selected the floor that reminded us of the movie, Star Wars. The room was designed with angular shapes in much of the room; very interesting and fun!... More 

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Kent
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I surprised my fiancé with a trip here for her 30th birthday weekend. After a short taxi ride from the airport (around 10 minutes) we arrived at the hotel. It's right next to a busy road but we heard nothing from our front facing room. It's not the closest hotel to the centre of the city but we easily navigated... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We booked 2 rooms for my parents room and my husband and myself room. Reception was very helpful and prompt for our requests. But!!! The restaurant next to reception desk charged us ridiculously, their service was very unorganized, we had to wait for more than 20 mins to be served, and after holiday my card was charged £4 from this... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Yubin P, Thank you for taking the time to leave your feedback. Customer comments are a vital part of our improving guest experience. I am pleased that you found our staff helpful and attentive, but It’s saddening to hear that your entire experience was ruined because of a wrong charge that was immediately refunded. I have already transmit your... More 

Stirling, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I took my 13 year old son to Madrid to see the stadiums and picked this hotel for the indoor pool and gym so he had something to other than visit the stadiums. The hotel is trendy/smart and good fun to go to all the floors and see what is on each. The 13th floor with the gym and pool... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Keeleyjayne, Thank you very much for writing about your stay at The Silken Puerta América. We are glad to read your comments regarding our cleaning and design! Indeed, we are not a “vacation hotel”, we are more focused in business trips and romantic getaways, due to our special concept and design. We are sorry of the annoyances caused by... More 

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Additional Information about Silken Puerta America

Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#52 Business Hotel in Madrid
#66 Luxury Hotel in Madrid
#79 Family Hotel in Madrid
#89 Romantic Hotel in Madrid

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