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All 456 Madrid hotels

Silken Puerta America

5.0 of 5 Hotel   |   Avenida de America 41, 28002 Madrid, Spain
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Ranked #69 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
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883 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Sydney, Australia
Top Contributor
64 reviews 64 reviews
42 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed yesterday NEW

Was in Madrid for a business conference, which was being held at the Silken Puerta America - what a great hotel for an event! They had me at check in. When I arrived the chap at reception pointed me to an iPad on the counter and asked me to choose what theme of room I wanted! At this point I... More

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Leeds, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Upon arrival at this hotel, i knew it was going to be lovely. We were met from our taxi by a lovely man who took our baggage and took us to reception. We were able to pick our room on an ipad at the reception desk. The service was impeccable!

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Edinburgh, United Kingdom
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed here in May 2013 with my boyfriend for my birthday. This hotel was just amazing!! I would love to go back to Madrid just to stay here again. The hotel has a really cool interior design- where each floor is designed differently which is fascinating (we actually done a tour of every floor!!). The staff are very helpful and... More

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

If I ever go back to Madrid I will 100% stay here. The hotel is beautifully designed, we were on the 10th floor I believe which was a Japanese style (don't quote me I could be totally wrong!), the room wasn't the biggest but was a decent size for what we needed. Only thing I would've like would have been... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Sugar2506, Thank you very much for your nice review. We are looking forward to welcome you back, very soon!!! Kind regards, Valeria Knop PR & Guest Relations Manager More

Senior Contributor
39 reviews 39 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for almost two weeks and appreciated the room, the welcoming staff, the food and the overall hotel-thing... Hotel is located next to two metro stations giving you fast access to anywhere in Madrid. Taxis are waiting in front of the hotel. Room is well equipped. Room service is quick and of good quality. In general everything is pricy... More

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Fuengirola, Spain
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel for architecture lovers. Each floor has been developed by different worldwide figures as Jean Nouvel, N Foster, Zaha Hadid, Mariscal, Plasma Studio, .... I stayed at 7th floor, designed by Ron Arad and it was amazing....

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Top Contributor
77 reviews 77 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off, this is a lovely hotel staffed by lovely people. The rooms (on 9th floor) are spacious with lovely beds, albeit on the firm side. Bathrooms are big, toiletries are generous, shower is fantastic. The 'problem' may well be the 'major plus' for some people - everything is designed by architects! Thus, the entrance to the hotel lobby looks... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Bob, First of all we would like to thank you for reviewing your stay at the Silken Puerta América. We are glad to hear your kind comments regarding our staff and that in general, you were happy with your room. We would like to inform you that we are already introducing some changes regarding the bed’s edge in order... More

London, United Kingdom
Top Contributor
175 reviews 175 reviews
59 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my third visit to this hotel and as always it does not stop to surprise me. Booking on line in advance it was really cheap with a great value for money ratio and with each floor being different in design it is always a great surprise where you are going to end up. The cocktail bar in the... More

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

Really enjoyed our stay at the hotel last weekend. Stayed on the 4th floor which was all stainless steel and real funky. Just to note that there is only a glass wall between the bedroom and the bathroom so you have to be very comfortable with your fellow traveller :) Staff were friendly and helpful, however I was a little... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Brendan, Thank you so much for your review, we are really happy to know that you enjoyed your stay in our hotel. I would like to apologies for the incident with the bath robs… we love our guests to enjoy the pool ;-) We look forward to welcome you back on your next stay in Madrid! Valeria Knop PR... More

Senior Contributor
49 reviews 49 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed the Puerta America on our recent stay in Madrid, we caught the metro direct from the airport to the station five minutes walk from it. We bought a 3 day pass at the airport for 18 euro each, navigating the metro is simple using the app on my phone. The nearest station is Cartagena ( when you come... More

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Additional Information about Silken Puerta America

Also Known As:
Silken Puerta America Madrid
Silken Puerta America Hotel
Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotel in Madrid
#43 Luxury Hotel in Madrid
#58 Romantic Hotel in Madrid
#58 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Silken Puerta America 5*
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