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Silken Puerta America

5.0 of 5 Avenida de America 41, 28002 Madrid, Spain
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Certificate of Excellence 2014
Silken Puerta America
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Silken Puerta America
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1,008 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Cologne
Top Contributor
257 reviews 257 reviews
61 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed yesterday NEW

I’d been overwhelmed upon my first stay here 1 1/2 years previously and was eager to share my enthusiasm with my Spanish husband. And although I’d feared signs of wear and tear since my last visit, the hotel was in superb shape and was evidently being looked after in the way it deserved. My husband was as overwhelmed as I’d... More

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

We spent five nights in this hotel (having committed to it by an online booking). We were told that we were being given an upgrade to a room on the first floor - Zaha Hadid. Those who have had this ultra white almost luminescent room may to testify to it being a unique experience. For us, though innovative and unusual... More

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Izmir, Turkey
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Quaint is the word. Yes the hotel is a "designer hotel". Worth trying once. Switches and taps take some time to get used to; it can take forever to fill the bathtub so in the end one gives up(saves water, obviously). Dark corridors are not for the faint hearted. Sleep quality not exactly good.

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Porto, Porto, Portugal
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Considering each floor of this 5 star hotel was designed by a renowed architect, one would expect modern 5 star luxury rooms. Well, we stayed for a night in the sixth floor and unfortunately the experience was well below what a five star hotel should be, let alone a modern design hotel... The was a series of sequential incoveniances: 1.... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Joanna A., Thank you very much for posting your experience at the Silken Puerta América, We regret to hear that on this occasion we did not come up to your expectations. Our hotel is an out of the box experience, and we always encourage our guests to visit us with the spirit of discover a place out of standards,... More

knoxville
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Each of 12 floors are designed by a different designer. We were allowed to pick our room and floor by viewing pictures at check in. Check in was quick and pleasant. Room was so so so cool. It took a few tries to operate the switches but it was so much fun. You can turn on the bathroom lights from... More

Was this review helpful? Yes 1
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear fjkhrjukghsudkpgrh, Thank you for taking the time to write about your stay in our hotel. We are glad to hear that we are the “most interesting hotel ever” ! We hope to welcome you back very soon, we would like to continue surprising you... Kind regards, Valeria Knop PR & Guest Relations Manager More

Dundee, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Fabulous hotel, beautifully designed floors, which you choose on arrival, large comfortable beds with soft (?silk?) sheets, good room size for Europe, and good views of city. Excellent friendly staff from the driver who collects from airport to room service staff. The bar downstairs is trendy and cool, good music and lighting though expensive at €12-13 for a cocktail. Didn't... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Dawn W, Thank you so much for your nice review! We are glad to know that you will came back soon to experience a new floor! Kind regards, Valeria Knop Pr & Guest Relations Manager More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The rooms are great and staff very helpful, but it's all over priced. Unable to sleep at all due to people talking loudly walking up and down the corridor. Trolleys being moved at all hours of the day and night if you want to sleep don't come here.

Was this review helpful? Yes 1
Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Gjfanne, Thank you very much for your comments. We are happy to hear that you enjoyed your room design and that you felt welcomed by our staff, on the other hand, we are really sorry to hear that you were disturbed by the noise of other guests. We hope to have a new chance to change your mind and... More

Granada Hills, CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

It is a hotel where each floor was designed by a different architect. First room we got on the 6th floor was nice and we liked it a lot, however at night room lighting had a problem and the lights wouldn't turn off and they had to move us to different room. The only floor they had available was the... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Harry A, Thank you very much for posting your comments about your stay at the Silken Puerta América. All our rooms are different and depending on our guest’s taste, there is always a perfect room for each one! Our 1st floor designed by Zaha Hadid is one of the favourite designs of our customers, but as I said before,... More

Mesquite, Nevada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very unique hotel with a different architectural theme for each floor. Rooms large for Europe. Very clean bathroom and room in general. Everyone very friendly and helpful. Shower could have had a better drain as it spilled over through the door each time it was used. Since we used the metro exclusively for all of our travel, the hotel is... More

Was this review helpful? Yes
Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Ronald S, Thank you very much for sharing your experience at the Silken Puerta América. We are glad to hear that you enjoyed your stay at our hotel. We hope to welcome you back soon!! Kind regards, Valeria Knop PR & Guest Relations Manager More

Madrid, Spain
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel would be ideal in central london. The design just blows your mind. The location is not the best, but if you enjoy architecture do not miss this hotel. Staff is nice, but lacks some training.

Was this review helpful? Yes 1
Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Robert J, Thank you very much for your comments. It’s great to hear that our hotel blows your mind! We hope to welcome you back, very soon!! Kind regards, Valeria Knop PR & Guest Relations Manager More

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Additional Information about Silken Puerta America

Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid

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