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Silken Puerta America

#96 of 452 Hotels in Madrid
Certificate of Excellence
Avenida de America 41, 28002 Madrid, Spain
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1 room 1 guest
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Silken Puerta America
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1,427 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
  • All months
    (1427)
  • Mar-May only
    (365)
  • Jun-Aug only
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London, United Kingdom
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for three nights in August 2015. Much flaunted opportunity to choose your room is a fun touch - we went for a second floor Sir Norman Foster room which was cool - leather walls and smoky glass pods which held the toilet and shower. Very pleased with the quality of the room and the comfortable beds. The hotel has... More 

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Madrid, Spain
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If your driving to the hotel use the directions on the website rather than the hotel address. Be aware that the hotel car park entrance is at the front of the hotel and the public parking is at the rear. We paid about 22 Euros for overnight parking. If you take your car out and return during the stay there... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We had an overnight stay here on our way to Torrevieja, and it was amazing. Quite unlike any hotel we've stayed in before the interior of this hotel is all about the design. When we checked in we were shown the available choices of rooms on an iPad and got to pick which style/architect/designer room we wanted to stay in.... More 

Was this review helpful? Yes 1
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel theme floors are an attraction, however the all white space ship looking rooms are unwelcoming, and for the more classic traveler it can be overpowering. My sister could not sleep the first two nights. If you like warm and cozy, demand a different floor. The staff was caring, but if you speak Spanish from another country, make sure... More 

Was this review helpful? Yes 1
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear VladimirGasca, Thank you very much for choosing us and for taking the time to share your comments on this site. In case you decide to give us another try, please do not hesitate to choose our 5 floor, designed by Victorio & Lucchino, The room features a classical layout with warm textures and colours that make guests feel comfortable... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights from August 8th to 11th. We had a great stay. Arriving at 10am in Madrid we'd booked the bus to pick us up from the airport. There was some confusion when the bus reservation was made and we were given the wrong area for collect. However after 3 phone calls to the hotel the bus... More 

Was this review helpful? Yes 1
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear AislingOK, Thank you very much for choosing us during your recent stay at Madrid, and for taking the time to post your comments on Tripadvisor. We are glad to hear that you enjoyed your stay with us and that you are planning to come back in near future! I’m really sorry to hear that our staff at the Skynight... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

My wife and I are both architects so we were intrigued to see this hotel: 1. Location - not in the centre of Madrid so you need to take a couple of metro lines to get to the palace. It's quite close to the metro station but not great for location 2. Rooms - each level is designed by a... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear James L, Thank you very much for choosing us and for sharing your comments with other travelers on Tripadvisor. We are happy to hear that you enjoyed our futuristic first floor; but, on the other hand, we regret to know that our Reception and lobby design, did not meet your expectations, both areas were designed by John Pawson in... More 

Vasteras, Sweden
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 nights in July and it was one of the medium priced options online I found which is cool considering its a 5 star hotel. Its located a little outside the city center but its easy to get there by metro with from the airport or any of the main stations when u come... More 

Was this review helpful? Yes 1
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear saratravel77, Thank you very much for choosing us, and for taking the time to share your experience on Tripadvisor. We are thrilled to read your great comments, and of course, we are thinking about hiring you for our next advertisement!!! ;-) We will be delighted to welcome you back at The Silken Puerta América! Kind regards, Valeria Knop PR... More 

Newport, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights. Our room was on the 'star trek' 1st floor - impressive on entry and clean but lacking in comfort. For a 5 star hotel, the bed was uncomfortable and the moulded plastic space age bed frame meant having to climb out of bed and also painful when I knocked my legs on it!! We... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear spillthebeanz, Thank you very much for choosing as and for sharing your comments on this site. First of all, I’m delighted to know that in general terms, you enjoy your stay with us. I will like to apologise for the misunderstanding regarding what it is, and what is not included in the Space Club service; only non alcoholic drinks... More 

Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel with my family. The hotel front desk is extremely good, helpful, and very nice. Other than the front desk, this is at best an airport 3star hotel with limited amenities and much that needs to be repaired or upgraded. It is inconveniently far from city center, the shuttle is good but limited in schedule, and... More 

Was this review helpful? Yes
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Summerssh, Thank you very much for choosing us during your stay at Madrid and for posting your comments about our hotel. Firstly, I am pleased to hear that you found our staff to be helpful and attentive. However, naturally I am hugely disappointed to hear that you will not recommend us for a leisure stay. Once again, thank you... More 

Bergen, Norway
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

First of all, I am a long time traveler (3 years) and I have stayed in many a hotel but this place is ridiculously bad. From booking to check out. States that they have complimentary airport shuttle. What a joke. The shuttle doesn't run after 9pm and has to be booked in advance, so turned out they did not have... More 

Was this review helpful? Yes
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear AnnikeJohanne, Thank you very much for sharing your comments on Tripadvisor. I regret to hear that on this occasion we did not come up to the standards of excellence and quality you would expect. Our staff tried to do their best to provide you a pleasant stay, upgrading your reservation to one of our exclusive Junior Suits. I carefully... More 

Hotel Review Summarization

What travelers say

  • Very good(9)
  • Great view(3)
  • Swimming pool(3)
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The Hotel (93)

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