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Silken Puerta America

#98 of 446 Hotels in Madrid
Certificate of Excellence
Avenida de America 41, 28002 Madrid, Spain
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Silken Puerta America
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1,630 Reviews from our TripAdvisor Community

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Lucknow, India
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel Silken Madrid A different Hotel : this hotel is a based on a unique concept. Right from the entrance through to reception, lobby, lift lobbies, corridors and rooms. Everything is designed to surprise the guest. Each floor is different so you can choose according to your taste, from stark white interiors to dark grey and black. The check in... More 

Helpful?
Thank naveen chandra t
Lisbon, Portugal
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel looks somehow normal on the outside but once you get into the lobby the adventure starts, you van choose the type you room you're staying, all them designed by top notch architects and the feeling is just great. You will head on the halls before reaching your room and that too is a celebration of bold lines, colors... More 

Helpful?
Thank brunomendes251983
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear brunomendes251983, We greatly appreciate you sharing your opinion and experience with other travelers on TripAdvisor. We are pleased to read your comments about our design, concept and staff, we are really glad to know that enjoyed the overall experience. Thank you very much again, for time and we look forward to welcoming you back soon! Kind regards, Valeria Knop... More 

Switzerland
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I attended a business event there and was impressed with the hotel. I stayed on the 12th floor in a junior suite. That floor was dark with dimmed lights. My room was very unique. There were 4 quadrants of the suite (entry sitting area, main sitting area with desk, bedroom, and bathroom) with walls that could be slid on tracks... More 

Helpful?
Thank Frantic R
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Frantic R, Thank you very much for posting your comments on Tripadvisor. We are glad to know that you were impressed by the stunning concept of black Executive Suite designed by jean Nouvel. We are currently improving the lighting in the bathroom area, even though the original concept was to enjoy of a dark sensual space, we are aware... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I booked here for my partners surprise birthday and overall it was truly fabulous. The rooms are all designed differently and it's a novelty to be able to choose which room you could stay in. The roof top bar is a nice touch after you have returned from a busy day out and the buffet breakfast had something for everyone.... More 

Helpful?
Thank missbe1979
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear missbe1979, First of all, we would like to thank you for choosing us for such a special occasion and for taking the time to post your comments on Tripadvisor. We are happy to read that you enjoyed of a wonderful stay with us, and we would like to thank you for your kind words in regards our colleague Arantxa.... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have been here in a business trip, the location is not far from the downtown , modern style and the architecture is simply amazing , every floor has a different style and every room is different , I would say not just an hotel but a piece of art . The bar on the roof is very nice ,... More 

Helpful?
Thank Domenico C
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Domenico C, Thank you very much for posting your feedback on Tripadvisor and for trusting in our hotel during your stay at Madrid. We are glad to know that you enjoyed our design and services and we hope to welcome you back at the Silken Puerta América in the near future!! Kind regards, Valeria Knop PR & Guest Relations... More 

Zurich
Level Contributor
98 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First visit to this hotel without any research in advance: I must say, the concept is great. Different architects and designers styled each of the12 floors, this with a very impressive result. Sometimes function had to follow the form, so expect handling of your room to take a bit more effort than in other hotels. Just mind, the rooms are... More 

Helpful?
Thank aferret
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear aferret, We greatly appreciate you sharing your opinion and experience with other travelers on TripAdvisor. We are happy to hear that you found our design and concept “impressive”, but on the other side, I would like to offer you our most sincere apologies for the inconveniences during your stay. Please rest assured that we are most grateful to you... More 

Tulsa
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel. The people are very friendly, service is excellent, and the breakfast buffet is one of the best I have ever experienced. The rooms are unusual but comfortable. Amenities are great - robes, slippers, toiletries, etc. I stayed on the 8th floor which has totally white corridors and rooms with not square corners. You can... More 

Helpful?
Thank Bill G
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Bill G, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed one of the best breakfast you have ever eaten!! Thank you for your time and we look forward to welcoming you back soon. Kind regards, Valeria Knop PR & Guest Relations Manager More 

Palma de Mallorca, Spain
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel Silken puerta America in Madrid is located close to airport and they provide a free shuttle to get to the airport (but you have to book it in advance because they have limited space). It is not on the city center but 2 minutes from the hotel you can find the subway station (cartagena) to get into the... More 

Helpful?
Thank TourguidesMallorca
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear TourguidesMallorca, Thank you very much for sharing your feedback on Tripadvisor. We would like to thank you for your kind words in regards our staff, we work hard to provide our guests a unique experience, and we are delighted to know that in this case we have met your expectations. I will share your comments with our breakfast’s team.... More 

Brussels, Belgium
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

With each floor designed by a different architect, this hotel showed how creatively a space can be used with some very cool designs. We stayed on the 7th floor where the slightly larger rooms are and great views of Madrid. The hotel staff are very friendly and the breakfast buffet is very good. Small improvement area is the inconsistency of... More 

Helpful?
Thank jaybay_11
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear jaybay_11, Thank you very much for taking the time to write your review and for choosing us during your stay at Madrid. We are delighted to hear that our design and staff have been well appreciated by you! I have forwarded your comments to our Housekeeping Manager and we will take into account all your impressions since they are... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Silken puerta america is a nice hotel to stay in. Each floor has a different theme. They show you the designs to choose before you check in. The fifth floor is the only smoking floor and the eighth floor has an additional charge of 20 euros per night. I chose the sixth floor which was very nice actually but due... More 

Helpful?
Thank hadi12345
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear hadi12345, Thank you for choosing us and for taking the time to leave your comments on Tripadvisor, we would like to thank you for your great feedback and for your kind words about our staff. We are happy to know that the problem with the curtain was promptly solved by our staff, and because of this, you had the... More 

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