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Silken Puerta America

5.0 of 5 Avenida de America 41, 28002 Madrid, Spain
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Certificate of Excellence 2014
Silken Puerta America
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1,133 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed yesterday NEW

We booked 2 rooms for my parents room and my husband and myself room. Reception was very helpful and prompt for our requests. But!!! The restaurant next to reception desk charged us ridiculously, their service was very unorganized, we had to wait for more than 20 mins to be served, and after holiday my card was charged £4 from this... More 

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Stirling, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I took my 13 year old son to Madrid to see the stadiums and picked this hotel for the indoor pool and gym so he had something to other than visit the stadiums. The hotel is trendy/smart and good fun to go to all the floors and see what is on each. The 13th floor with the gym and pool... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Keeleyjayne, Thank you very much for writing about your stay at The Silken Puerta América. We are glad to read your comments regarding our cleaning and design! Indeed, we are not a “vacation hotel”, we are more focused in business trips and romantic getaways, due to our special concept and design. We are sorry of the annoyances caused by... More 

Northampton, United Kingdom
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The best hotel I have ever stayed in! Amazing architecture and design, unique & quirky! Very close to the Metro...They also offer a free shuttle bus to and from the airport! We stayed in a twin room which was all white.. I cannot explain how fabulous it was. DEFINITELY recommend this hotel!!

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for just one night, stayed on the eighth floor which was the space-themed floor which was great the room was all white and very clean. Next to my bed were buttons to control the blinds, lighting and the tv which came out of the ceiling! on the 13th floor was a gym and a rooftop bar which were... More 

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Newton, New Hampshire
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Silken Puerta America for a company conference. The hotel is very unique in that each of the floors have been decorated by a different designer. The halls, rooms and decor are completely unique on each of the floors. Some a bit bizarre but, none the less, different. Our bed was very comfortable and the room was... More 

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St. Petersburg, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I've stayed in this hotel for 1 night in a business trip. Location is strange as this area looks like a sleeping quarter than a business district. But that was not a very big deal for me. The worst thing in this hotel was dirty bed linen and towels. Overall furnishings were quite shabby. Also, never NEVER order fish soup... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Irina, Thank you very much for taking the time to write about your stay at the Silken Puerta América. We are glad that despite everything, you enjoyed with our design and Breakfast We would like to note that our hotel is not located in a business district; we're close to la Milla de Oro, one of the most exclusives... More 

Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Service perfect. As well from the reception as from the restaurant. The menu in the restaurant was value for money. It was very good and for a price of €36 only. Hotel is hightech build in 2005 with each floor designed by different architects, you can choose which design you want to stay in. We choose a Japaneese designer. Had... More 

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Columbia, Missouri, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My experience was kind of one sided. We had just checked out of a different hotel and checked into this one this afternoon. Unfortunately the beds were not very comfortable and the room was pretty noisy. People walking up and down the hallways just looking at rooms and the views. We stayed for about twenty minutes and decided to check... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Nick M, Thank you for taking the time to leave your valued feedback. I am pleased that you found our staff helpful and attentive, but I regret that on this occasion we did not come up to your expectations and that you finally decided not to stay with us. Kind regards, Valeria Knop PR & Guest Relations Manager More 

London, United Kingdom
Top Contributor
65 reviews 65 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Each floor has a different theme and set of colours. I could go to this hotel a dozen times just to check the different rooms. Mine was white and with amazing views over Madrid, huge and comfortable bed, and the best shower/bath I could wish for. Breakfast was really good, there was a huge selection and everything was fresh. Lunch... More 

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Top Contributor
71 reviews 71 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is easy to find, the outside looks not attractive. The inside is however fantastic, reception area, bar and restaurants. Staff is very friendly in all area's. You can make a choice which type of room you want as floor has a different theme. Beds were good and breakfast buffet had a large choice. Will come back

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Additional Information about Silken Puerta America

Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#50 Business Hotel in Madrid
#62 Luxury Hotel in Madrid
#68 Family Hotel in Madrid
#87 Romantic Hotel in Madrid

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