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Silken Puerta America

#102 of 453 Hotels in Madrid
Certificate of Excellence
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Avenida de America 41, 28002 Madrid, Spain
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Silken Puerta America
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Silken Puerta America
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1,199 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The free shuttle service to and from the airport and city centre was very handy. Without this service we wouldn't have stayed with Silken Puerta America. The location is further out from the main attractions of Madrid. The breakfast was very good, we enjoyed the selection they had (make sure you grab the Churros!). Outside the hotel was a Metro... More 

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Alexandria, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

the hotel was nice and the breakfast was delicious too very large toilet, and the best thing that the bus station behind the hotel which made it very easy to go to the City center. the staff was nice they give you the feeling that the hotel is a family business.

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Halifax, UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

A really strange hotel. A different theme on each floor and we change room each day just to experience the different designers. The staff were really helpful and when we didn't fancy on type of room were happy to show us a different floor and room type. A great experience and the restaurant was magnificent. A great taster menu which... More 

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Stamford, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel is located 20 minutes from the airport. They have a shuttle service back and forth to airport. Just inquire at the desk for times. They also have a service into a main location in the city at dffeent imes. This gives a break on traveling expenses. Also, the hotel is located very close to the metro station. It... More 

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Madrid, Spain
1 review
3 of 5 stars Reviewed 1 week ago

Room was fantastic, round bed what more could one ask for. Went up to the roof top bars which was a selling point. Was not allowed in the right hand bar as it was a private function. Left hand bar closed until 11PM. Had dinner and quite honestly my cat gets larger portions. Went back after 11 PM to the... More 

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear jeremy w, Thank you very much for writing about your stay at The Silken Puerta América. We are sorry to hear that although you enjoyed your room, the fact that our Skynight was closed due to a private party, ruined your whole experience at our Hotel. We always offer our guests the opportunity to enjoy a drink in one... More 

Top Contributor
79 reviews 79 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is located very close to both the airport in Madrid and the Congress center. Each floor has a completely different look and feel, as several designers from around the world designed each different floor. The food is just excellent! The service is good. I liked it, but be sure to look at the pictures for your floor /... More 

Was this review helpful? Yes 2
Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear frequentflyer197, First of all we would like to thank you for sharing your review on Tripadvisor. We are glad to know that you enjoyed our food and service! We look forward to welcoming you back again at the Silken Puerta América. Kind regards, Valeria Knop PR & Guest Relations Manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed for two nights over a weekend and we absolutely loved it. The architecture of the hotel is phenomenal and as we were able to choose when we arrived the room we wanted was extra unique! The rooftop bar was so lively, the staff were excellent and the cocktails were very yummy. It was only a... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

No complaints about the Rooms and area where the hotel is located, but be aware of the Restaurant. This is seriously a disaster! We have visited the restaurant 4x evenings with min. of 3x persons. - 1st evening: sand in the mushrooms of 1x plate - 2nd evening: 1x of the plates, cold beef. - 3rd evening: everything fine -... More 

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McAllen, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Starting on a positive note, service was excellent, breakfast was included and delicious, the shower head had very good water pressure, and the bed was comfortable. However, since we saw that the hotel had 5 stars we were expecting much more. Our room was lacking in many things. First of all,the design of the room was very impractical, and therefore... More 

Was this review helpful? Yes 2
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Rosama1960, First of all we would like to thank you for sharing your review on Tripadvisor. We are glad to know that you felt welcomed by our staff and that you enjoyed your breakfast time. There are some issues that you indicate in your comments that are directly related to the original design by Norman Foster that we can... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at hotel Silken for 6 nights, in September 2014. We have been there before, and we will be back! It is a great hotel - with lovely employees, nice rooms, good location and a great building. We were there for the first time in September as a family, with out 1,5 year old baby. It was still great... More 

Was this review helpful? Yes 1
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