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Silken Puerta America

5.0 of 5 Avenida de America 41, 28002 Madrid, Spain
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#64 of 458 Hotels in Madrid
973 Reviews 4 of 5 stars
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Silken Puerta America
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973 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manila Philippines
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed yesterday NEW

Got a good deal from Hotwire, and although the hotel is a bit off the beaten track, there is an underground station close by. I felt the public areas to be lacking in atmosphere furniture wise, but the reception staff gave us a warm welcome and were friendly at all other times. We were caught off guard when asked to... More

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Bracknell, United Kingdom
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Last weekend I stayed at this hotel, everything was how you'd expect. Staff were all friendly and polite. The bar on the top floor is brilliant. Breakfast has a huge variety .. Something for everyone and plenty of space for everyone. We ate in the downstairs restaurant also which was lovely and not overpriced. We stayed one the 1st floor... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Chole, Thank you very much for your comments about your stay at the Silken Puerta América. We are glad to know that you enjoyed our restaurant, Lágrimas Negras, our top floor bar, Skynight, and of course, your room designed by Zaha Hadid. I hope you will give us the opportunity to surprise you again on your next visit. Kind... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

We were on the 4th floor... a crazy open space design where you get to see the other person while at the bathroom... no privacy WHATSOEVER! Also, for a 5 star hotel, I thought the finition was very poor. The carpet was really dirty and not to mention that the staff is not the typical staff working usually in a... More

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Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Raynald P, Thank you for taking the time to write about your stay in our hotel. I regret that on this occasion we did not come up to the standards of excellence and quality you would expect. I can only say that the main purpose of the Silken Puerta América is to ensure the satisfaction of all guests, and... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I loved this hotel. Excellent service, large rooms with big comfortable bed, great amenities and friendly staff. The hotel is not in walking distance of places of interest such as the Plaza De Espana, but it's a 10 minute drive by taxi and is close to the airport. We really enjoyed our stay and would highly recommend it. Would be... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Gemgrrl, Thank you very much for reviewing our Hotel Silken Puerta América. We are really glad to know that you enjoyed your stay! We would like to remind you that we have two smoking floors (4th & 11th), subject to availability according the occupation. Our 11th floor, designed by Mariscal & Salas, has a wonderful bath. Please for your... More

London, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely 6th floor suite, which was light and airy with excellent air con and electric shutters! The room had fold away doors which opens up the bathroom with the bedroom, ideal for a nice romantic night! Great staff and ideally situated near a tube station.

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear jw238, Thank you very much for your nice review regarding your stay at the Silken Puerta América, we are really happy to know that you enjoyed a romantic night at our hotel!! We hope to welcome you back, very soon… Kind regards, Valeria Knop PR & Guest Relations Manager More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

If you want to go back to the 90'...that's the perfect place to stay. The staff don't inform you about anything, i had to Find by myself that there is a "glace floor panorama view"upstaires, there's a shuttle to the airport...the wifi internet is definitly from the 90', It Just doesn't work. The design of the hotel is branded with... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Piotr B, Thank you very much for your comments. We are really sorry to hear that you did not enjoy your stay at our hotel. We will like to inform you that our shuttle service is clearly described at our Front Desk, where you can find all the timings and details. The Silken Puerta América is an hotel to... More

Bristol, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I have stayed two days in this hotel and the staff was extremely nice and the design of the hotel jawless. Every floor has been designed by a prestigious architect, The only problem was the location, not the best in Madrid, but I will come back for sure

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear LSky1989, Thank you very much for your feedback. We are glad to hear that you enjoyed your stay. We look forward to welcome you back very soon! Kind regards, Valeria Knop PR & Guest Relations Manager More

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 5 days for my girlfriends birthday and had a fab time! We stayed on the 7th floor designed by Ron Arad and the rooms are beautiful, very clean and completely unique. The staff are very accommodating and helpful, if you want to go somewhere in Madrid they know the best places to eat or visit. Thank-You for an... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Wonderpat, Thank you so much for celebrating such a wonderful occasion with us We are really glad to hear that you have spent a good time in our hotel,and to know that your stay was unforgettable it is what makes us a happy staff! Kind regards, Valeria Knop PR & Guest Relations Manager More

Abu Dhabi, United Arab Emirates
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is amazing every floor decorated by a famous architect This hotel is amazing every floor decorated by a world famous architect and the only one that was designed after the architects won a competition to design a floor. Each floor is different. though my stay was short but I enjoyed the stay and would recommend anyone who like... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Nshaikh71, Thank you very much for your feedback. We hope to welcome you back very soon for a longer stay! Kind regards, Valeria Knop PR & Guest Relations Manager More

Brooklyn, New York
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was curious about this hotel and decided to stay 1 night before we flew out of Madrid, The location was not the best as it was 20 min subway ride from the center of the City (although close to the subway station.) But it is closer to the airport, and they had convenient free shuttle service to the airport.... More

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Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear BrooklynGirl1121, Thank you very much for sharing your experience at the Silken Puerta América, with Tripadvisor’s users. We are glad to hear that you were happy with our staff and that in general, it was an interesting experience for you Our hotel has 12 different floors and some of the designs are more adequate for long stays than other,... More

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Additional Information about Silken Puerta America

Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid

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