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Petit Palace Alcala Torre

3.0 of 5 Virgen de los Peligros 2 | (Esquina con Alcalá, 23), 28013 Madrid, Spain
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Petit Palace Alcala Torre
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Petit Palace Alcala Torre
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216 reviews from our community

Traveler rating
    42
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    33
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel is very well located but it was very hot inside the room and it was very small. I could barely keep my luggage open if I wanted to move around the room. The bathroom was nice, big and with a big shower. The room and bathroom were very clean. The bed was not very comfortable, very hard for... More 

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Waasmunster, Belgium
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Nice hotel, within 10 minutes walk from Plaza mayor, close to stop for city tourbus, lot of mayor attractions are within walking distance. Very friendly and helpfull staff, great buffet breakfast, luggage depot, free coffee, wifi everywhere, and top breakfast-dining veranda with nice views.

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PetitPalaceAlcala, Director General at Petit Palace Alcala Torre, responded to this review
Google Translation

Cher Client, Un grand merci pour votre commentaire merveilleux publié sur le site TripAdvisor suite à votre récent séjour au... More 

Barcelona
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 16, 2014

First room I was given, 603, had a miserable smell which did not go away with the windows open. It was located between two emergency exits. It was dark, and lacking any charm. Awful choice for a passenger coming to the hotel for the first time if the hotel wants to cause good impression. I cannot understand the markenting strategy,... More 

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PetitPalaceAlcala, General Manager at Petit Palace Alcala Torre, responded to this review

Dear Sir First of all I would like to thank you for taking the time to share your feedback. We are glad that you enjoyed the city thanks to the wonderful location of the hotel and our staff. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We are... More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 11, 2014

This hotel is in a great location. There are 3 metro stops within walking distance of the hotel. It has a TGI Fridays and starbucks opposite the hotel. The rooms are in need of a touch up, there are visible cracks in the ceiling and a paint job would help. The shower is amazing, I would recommend this hotel to... More 

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PPAlc, Gerente at Petit Palace Alcala Torre, responded to this review

Dear Guest, Thank you for giving us your comments who give us the opportunity to improve our services. We are glad to hear that you enjoyed your stay, your satisfaction it´s our priority and all our staff works hard every day to try to provide you the best service. We hope to see you soon if you come again to... More 

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed November 6, 2014

Stayed for 3 nights. This place is ideal for any stay in Madrid as the location is very central with Sevilla metro station virtually outside the front door. The lift didn't seem to be working but that was not a problem as we were on the second floor, that would be a problem for those less mobile I would think.The... More 

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PPAlc, Gerente at Petit Palace Alcala Torre, responded to this review
Google Translation

Estimado Elliot, Muchas gracias por compartir sus comentarios, son los que nos ayudan a mejorar cada día. Lamento que uno... More 

Leeds
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 6, 2014

Second time I've stayed here the first being back in 2006 and the experience was once again very pleasant. Booked a twin room but they bumped us up to single + double at no extra cost! Pros 1) LOCATION. Practically centre of Madrid with restaurants just outside the main entrance. Metro station is also within a 30 second walk. 2)... More 

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PetitPalaceAlcala, General Manager at Petit Palace Alcala Torre, responded to this review

Dear Idris Thank you for taking the time to post a detailed review from your recent stay at Petit Palace Alcala Torre Hotel on Trip Advisor. We are glad to reach your expectations on more time and I appreciate the thoughtful feedback and I am sure other travelers will appreciate it as well. I am sorry about the check issue,... More 

New York City, New York
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 4, 2014

Just off a short main street on a curve which hides the small entrance (across the street from of-all-things a TGIF), the Alcala Torre enjoys a location perfect for any tourist because if the guest turns right on the Alcala (a 30-second walk) he/she can walk to The Prado and The Thyssen in under 15 minutes (two main reasons for... More 

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PetitPalaceAlcala, General Manager at Petit Palace Alcala Torre, responded to this review

Dear Mr. Kardish Thank you for taking the time to share your experience .It was truly a pleasure hosting you and Ms.Kardish with us at Petit Palace Alcala Torre. It is awesome to see you enjoyed your stay and found our location , rooms ands sevices convenient and confortable . Thank you again for your kind words and we very... More 

Tel Aviv, Israel
2 reviews
1 of 5 stars Reviewed November 4, 2014

the elevator does'nt work, small rooms, if yuo go down to breakfast on 10:28 the manager tells you you can't eat because it's 2 minutes from closing, the air condition is not working. the location is great !!

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1 review
4 of 5 stars Reviewed September 17, 2014

This is a great hotel with a boutique quality - modern decor, large, updated bathrooms, working a/c. Within walking distance to everything we wanted to see. Awesome location! Staff has been very pleasant, helpful and accommodating - needed to switch to a quieter room and they did so without a blink. Tatiana, the manager, and other front desk staff, Natalia... More 

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UAE
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 1, 2014

Booked through booking.com, prior to arriving I emailed the hotel asking the best ways to reach their hotel from the airport I received a prompt informative response. The location is great and you can walk to most central attractions easily. The staff were very friendly and helpful with local knowledge and recommendations, they also called our next hotel in Seville... More 

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PPAlc, Director General at Petit Palace Alcala Torre, responded to this review

Dear Madam , Thank you for taking the time to share your feedback. We are glad that you enjoyed the city thanks to the wonderful location of the hotel because as you say , the most central attractions are walking distance We are more than grateful about your reference to our staff , I will let them know your opinión... More 

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Additional Information about Petit Palace Alcala Torre

Address: Virgen de los Peligros 2 | (Esquina con Alcalá, 23), 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Alcala Torre 3*
Number of rooms: 60
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Also Known As:
Petit Palace Alcala Torre Hotel Madrid
Petit Palace Alcala Torre Madrid

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