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Petit Palace Embassy Serrano

C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
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201 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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malaysia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

coming back to this hotel, it like coming home staffs are always happy and friendly like Daniel great location and they are always ready to help, never in bad mood recommended me reebok gym for yoga and its great since i miss my gym upgraded me to a room facing the street without additional charges was so sweet of them.... More 

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St. Petersburg, Russia
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is near city center. Very clean. Good service. Nice staff. Excellent wi-fi. Tasty breakfast. No nail service :( . Pretty hall and rooms. I'm satisfied by my business visit to this hotel. Thanks!

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Brisbane, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was centrally located - a good price - staff friendly and food good. It is on the high end shopping street and across the road from a cheap food market so inexpensive overall. Would recommend staying here and have no bad points to note.

Review collected in partnership with Amoma.com

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Mexico City, Mexico
Level Contributor
117 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 15, 2015

I enjoyed my days in this Hotel, the service was warm and friendly, they help in basic stuff like giving address info, places that must to know and had my clothes for laundry on time, for me was important because I expended 2 nights there and in the morning had a trip to Barcelona. Hotel is well situated, a few... More 

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Jorge D, Gerente at Petit Palace Embassy Serrano, responded to this review

Dear Erick, Thank you for your time to give us your feedback about your stay in our Hotel Petit Palace Embassy. I’m glad to know that you had a good experience with us. We have rooms of different sizes and with different location, let us know your request it on your next stay and we will try to satisfy your... More 

Buenos Aires, Argentina
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed May 6, 2015

The hotel has an excellent location in Salamanca neighbourhood. Staff is very friendly and prepared to help. However, you can see that the rooms have been redecorated quite quickly, in order to have the hotel operational soonest. Furniture is not up to standards with relationship to the price. Our bathroom was not a good presentation. The space in the closets... More 

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Jorge D, Gerente at Petit Palace Embassy Serrano, responded to this review

Dear Mariano, Thank you for your objective review, it does help us to get to know our hotel from the guests perspective and hopefully we can correct any errors. We will work on your comments to improve our facilities. Thank you for your confidence and we hope to see you soon. Best regards, Jorge del Rio General Manager More 

Hong Kong
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed April 24, 2015 via mobile

On the positive note, the hotel is located in (probably) the best area of Madrid. Easy access to shopping and restaurants. The hotel itself looks really "tired". Rooms have probably been decorated in the 80's/90's and never refurbished. It gave me the feeling to wanting to be a boutique hotel but somehow they failed. The bed was terrible. I had... More 

Was this review helpful? Yes 1
Spain
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 21, 2015

It is our hotel in Madrid. The hotel is a wondrful one. We feel like at home. Great location. Lovely room. Great staff. Breaksfast is so correct for us.It is a friendly hotel. Nest time will there one more.

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Murcia, Spain
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 19, 2015

I always stay in Barrio de Salamanca when I am in Madrid, since I cannot stand the noise of "Puerta del Sol" and "Gran Via" area. I usually stay in this hotel or in another of the NH chain. Both are nice and have perfect location. Petit Embassy misses parking, but the hotel is great. I love taking breakfast just... More 

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Stockholm County, Sweden
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

A hotel with a very good location close to the metro and good restaurants and tapas bars. Service was excellent and the staff was very helpful and friendly. The room we had was large and very quiet the only negative was the bed which was a little bit to hard. Wifi Connection worked good the whole time. we recommend the... More 

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Mersin, Turkey
Level Contributor
160 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 4,350 helpful votes
4 of 5 stars Reviewed February 15, 2015

Modern hotel in central location.Friendly and efficient front office staff.Clean rooms and bathrooms with medium comfort especially hard beds.Good and rich breakfast buffet.Reasonable prices.Throw away slippers for the guests are missing in the rooms.Good wifi connection.

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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