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Petit Palace Embassy Serrano

C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
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1 room 1 guest
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Petit Palace Embassy Serrano
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230 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (230)
  • Mar-May only
    (53)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (53)
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1 review
4 of 5 stars Reviewed 1 week ago

The Location of the Hotel is great, it is near the central of the city and a walking distance from the old city areaץץ it is also very close to good restaurant , but the done side that it dose not have any free parking space and the parking cost even with the hotel discount 20 EUR each day.

Was this review helpful? Yes
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dejar Mati G , Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. We are very pleased that you liked the hotel and its location. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will... More 

Amsterdam, The Netherlands
Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago

They were rebuilding the floor I was on. Lots of noise. Started at 06:30 in the morning! I wasn't informed upfront. Completely unacceptable. When I complained, the only thing they said they were sorry. First and last time I will go to this hotel.

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Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Frequent999, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. As Hotel Manager, I apologize for all inconvenience during your recent stay at our property due to different renovation works in our rooms. As you probably know our Hotel receives usually nice comments and positive... More 

Manchester, United Kingdom
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall had a fantastic stay, stayed here for 9 days so I believe I got a feel for the hotel and surrounding area. Room was very nice, quite spacious, especially as I was here on business so wasn't in the room much. The fully functioning aircon was really great, with different settings. Didn't use the tv, as it was all... More 

Was this review helpful? Yes
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dejar Lewis0102, We are very pleased to know that you enjoyed your stay at Petit Palace Embassy Serrano Hotel. We truly appreciate your positive comments regarding our hotel and staff. We will keep working our utmost to keep surprising our guests and make their stay memorable. Sorry for all inconvenience about works which you indicate are destinated to a renovation... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is in a very nice location in the Salamanca areas. Near the hotel there are very good restaurants, good shopping, museums and known landmarks in central Madrid. I was very positively surprised with the hotel and the size of the rooms. We did not try the hotel breakfast.

Was this review helpful? Yes 1
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Claudia C. G. H, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. Our goal is to make our guests feel at home, and offer a comfortable stay, along with a hearty breakfast which... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As the title says we only stayed a night. The staff were great with excellent advice about getting around. Situated in a beautiful area of Madrid and if shopping is your thing it's nicely situated for that. Hotel is clean and our room was fair but needed some attention to wear and tear. We only stayed a night as I've... More 

Was this review helpful? Yes 1
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear John C, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is our pleasure to know that we fulfilled your expectations. Your compliments to our staff makes as proud to hear of your pleasant stay at Petit Palace Embassy Serrano Hotel . Looking forward... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Upon arriving at the hotel I was amazed and very happy with my first impression, my room was very spacious and fresh looking, the bathroom was stunning....that is where the luxury stopped. For the first 5 days of my 10 night stay I had to keep getting my room card reactivated EVERYTIME I returned to my room! It then worked... More 

Was this review helpful? Yes 1
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Kate R, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. As Hotel Manager, I apologize for all inconvenience during your recent stay at our property. In reference to the interruption in our Restaurant Service, and as you probably saw, we are offering a delivery service from an external restaurant... More 

New York City, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

I was absolutely impressed by the staff. Specially, by the lady at the reception. She was completely efficient and gave me the best advices. After a long trip, I can say this is what makes the difference. I would definitely come back.

Was this review helpful? Yes
Felipe M, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Ire d, First of all we would like to thank you for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor Community. It is our pleasure to know that we fulfilled your expectations. Your compliments to our staff makes as proud to hear of your pleasant stay at Petit Palace Embassy Serrano Hotel . We hope... More 

San Juan, Puerto Rico
Level Contributor
3 reviews
5 of 5 stars Reviewed July 26, 2015

Small, friendly hotel in the best location posible. Only hotel in Serrano street. Staff very efficient and amicable. Beautiful shops, excelent restaurants just steps from hotel. I sincerely recommend this hotel price quality relation is very high.

Was this review helpful? Yes
Isabel R, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Glorialzaskun, We are very pleased to know that you enjoyed your stay at Petit Palace Embassy Serrano Hotel. We truly appreciate your positive comments regarding our hotel and staff and for sharing them with TripAdvisor Community. We will keep working our utmost to keep surprising our guests and make their stay memorable. Looking forward to welcoming you again soon.... More 

Mexico City, Mexico
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 19, 2015

The Petit Palace at Serrano has an excellent location, in the heart of the Barrio de Salamanca. You will have great service at the bar with Kike. Rooms are minimalistic style, few room for your wardrobe, but the location is the best. You can find a family room with a king size bed a two single beds. They can also... More 

Was this review helpful? Yes
Isabel R, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Carlos F, Thank you very much for taking your time to review your experience at Petit Palace Embassy Serrano Hotel. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, and offer a comfortable stay, along with the best service. We are very happy to know that we... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 17, 2015

This is a lovely hotel in a great location near Serrano metro station. The room was very clean and spacious with a huge shower. The staff were very helpful. There is a great bar/restaurant over the road on Calle Hermosilla called Tierra deal Queiles which I would highly recommend

Was this review helpful? Yes
Isabel R, Director General at Petit Palace Embassy Serrano, responded to this review

Dear kazflint, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is a pleasure for us to hear that your expectations were met at Petit Palace Embassy Serrano Hotel. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud... More 

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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