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Petit Palace Embassy Serrano

C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
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Petit Palace Embassy Serrano
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214 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 3 days ago NEW

Small, friendly hotel in the best location posible. Only hotel in Serrano street. Staff very efficient and amicable. Beautiful shops, excelent restaurants just steps from hotel. I sincerely recommend this hotel price quality relation is very high.

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Isabel R, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Glorialzaskun, We are very pleased to know that you enjoyed your stay at Petit Palace Embassy Serrano Hotel. We truly appreciate your positive comments regarding our hotel and staff and for sharing them with TripAdvisor Community. We will keep working our utmost to keep surprising our guests and make their stay memorable. Looking forward to welcoming you again soon.... More 

Mexico City, Mexico
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The Petit Palace at Serrano has an excellent location, in the heart of the Barrio de Salamanca. You will have great service at the bar with Kike. Rooms are minimalistic style, few room for your wardrobe, but the location is the best. You can find a family room with a king size bed a two single beds. They can also... More 

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Isabel R, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Carlos F, Thank you very much for taking your time to review your experience at Petit Palace Embassy Serrano Hotel. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, and offer a comfortable stay, along with the best service. We are very happy to know that we... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely hotel in a great location near Serrano metro station. The room was very clean and spacious with a huge shower. The staff were very helpful. There is a great bar/restaurant over the road on Calle Hermosilla called Tierra deal Queiles which I would highly recommend

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Isabel R, Director General at Petit Palace Embassy Serrano, responded to this review

Dear kazflint, Thank you very much for sharing your experience at Petit Palace Embassy Serrano Hotel with the TripAdvisor community. It is a pleasure for us to hear that your expectations were met at Petit Palace Embassy Serrano Hotel. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud... More 

malaysia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

coming back to this hotel, it like coming home staffs are always happy and friendly like Daniel great location and they are always ready to help, never in bad mood recommended me reebok gym for yoga and its great since i miss my gym upgraded me to a room facing the street without additional charges was so sweet of them.... More 

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Jorge D, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Malaysia, Thank you very much for staying with us and leaving us a kind review. I am very glad that you enjoyed your stay with us. We look forward to the opportunity to welcome you back soon. Best Regards, Jorge del Rio General Manager More 

St. Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

The hotel is near city center. Very clean. Good service. Nice staff. Excellent wi-fi. Tasty breakfast. No nail service :( . Pretty hall and rooms. I'm satisfied by my business visit to this hotel. Thanks!

Was this review helpful? Yes 1
Jorge D, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Tatiana, Thank you for your time to give us your feedback about your stay in our Hotel Petit Palace Embassy. I’m glad to know that you had a good experience and we hope to be the best in Madrid, or at least, best hotel for our customers. We would like to see you again very soon. Best regards, Jorge... More 

Brisbane, Australia
1 review
4 of 5 stars Reviewed June 4, 2015

The hotel was centrally located - a good price - staff friendly and food good. It is on the high end shopping street and across the road from a cheap food market so inexpensive overall. Would recommend staying here and have no bad points to note.

Review collected in partnership with Amoma.com

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Jorge D, Director General at Petit Palace Embassy Serrano, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay in our Hotel Petit Palace Embassy, It is really important for us, as it helps us to improve our service. I am very glad that you enjoyed your stay with us. We look forward to the opportunity to welcome you back soon Best Regards,... More 

Mexico City, Mexico
Level Contributor
131 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 15, 2015

I enjoyed my days in this Hotel, the service was warm and friendly, they help in basic stuff like giving address info, places that must to know and had my clothes for laundry on time, for me was important because I expended 2 nights there and in the morning had a trip to Barcelona. Hotel is well situated, a few... More 

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Jorge D, Gerente at Petit Palace Embassy Serrano, responded to this review

Dear Erick, Thank you for your time to give us your feedback about your stay in our Hotel Petit Palace Embassy. I’m glad to know that you had a good experience with us. We have rooms of different sizes and with different location, let us know your request it on your next stay and we will try to satisfy your... More 

Buenos Aires, Argentina
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed May 6, 2015

The hotel has an excellent location in Salamanca neighbourhood. Staff is very friendly and prepared to help. However, you can see that the rooms have been redecorated quite quickly, in order to have the hotel operational soonest. Furniture is not up to standards with relationship to the price. Our bathroom was not a good presentation. The space in the closets... More 

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Jorge D, Gerente at Petit Palace Embassy Serrano, responded to this review

Dear Mariano, Thank you for your objective review, it does help us to get to know our hotel from the guests perspective and hopefully we can correct any errors. We will work on your comments to improve our facilities. Thank you for your confidence and we hope to see you soon. Best regards, Jorge del Rio General Manager More 

Hong Kong
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed April 24, 2015 via mobile

On the positive note, the hotel is located in (probably) the best area of Madrid. Easy access to shopping and restaurants. The hotel itself looks really "tired". Rooms have probably been decorated in the 80's/90's and never refurbished. It gave me the feeling to wanting to be a boutique hotel but somehow they failed. The bed was terrible. I had... More 

Was this review helpful? Yes 1
Spain
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 21, 2015

It is our hotel in Madrid. The hotel is a wondrful one. We feel like at home. Great location. Lovely room. Great staff. Breaksfast is so correct for us.It is a friendly hotel. Nest time will there one more.

Was this review helpful? Yes 2
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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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