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All 456 Madrid hotels

Petit Palace Embassy

4.0 of 5 Hotel   |   C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
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Petit Palace Embassy
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Ranked #250 of 456 hotels in Madrid
A recent review
4 of 5 stars reviewed 1 week ago
Vibhu h Bangkok, Thailand
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134 people have reviewed this hotel

Traveler rating
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    7
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Petit Palace Embassy for two nights. First of all, the location of the hotel was really convenient, close to all the shopping areas. Also, there is a underground stop close to the hotel where you can take to all the popular sights. The rooms were modern, well organized and very clean. The service was really good and... More

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Clevedon, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 25, 2014 via mobile

Hard to review, because it's a bit like finding a Travelodge in Bond Street. What should one expect, when staying in a modest hotel in a posh location? The rooms are perhaps a little too basic - no drawers, for example, but it's quiet, clean and with a comfortable bed. If you need somewhere central to sleep, with no other... More

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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 22, 2014

Stayed in Petit Palace for one night for business. The location is very good for business and shopping and the hotel is good value for money. Wifi (free) working very well in my room. Though I booked a single room I got a room sleeping 5! Unfortunatley none of the beds was comfortable, mattresses were so hard that my shoulder... More

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Eri_Martinez_Varela, Online sales department at Petit Palace Embassy, responded to this review

Dear guest, Thank you very much for your feedback. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s complaints always with the aim of improving. We apologize for any inconvenience that you might have experienced as a result.... More

Derby
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 15, 2013

This hotel is very convenient for most attractions as they can be reached on foot and the nearest Metro station is only a two minute walk away, it is also surrounded by fantastic shops from the very best in designer labels to the more reasonably priced. Regarding the actual stay, I don't think I have ever slept so well away... More

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Victoria G, Online sales department at Petit Palace Embassy, responded to this review

Dear guest, We would like to thank you for taking the time to send us your comment about your stay in our hotel. It is very nice to hear that you were here before and that you will come back. I am glad to read that you were happy with our rooms and our services. Hope to see you again... More

Muscat, Oman
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 28, 2013

We were brought here from different hotel under the same chain, due water problems. The reception staff need to know how to be more welcoming as they dont smile at all. The restaurant and the bar was closed since all the staff were on holiday for 2 months. Therefore no room service and pick up your bags by your own.... More

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Victoria G, Online sales department at Petit Palace Embassy, responded to this review

Dear client, Thank you very much for you comment about our Hotel Petit Palace Embassy First of all, we apologize for any inconvenience that you might have experienced as a result. We will bear in mind your comment about the restaurant and room service and we will do our best to improve in this issue. Your feedback helps us to... More

Highlands Ranch, Colorado
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 17, 2013

Located in THE high-end shopping district of Madrid. Location-wise, it is perfect. Definitely short on the service end though. Website and materials indicate laundry services Mon-Sat, and clerk when I checked in confirmed Sat. service. However, they do not actually have laundry services on Saturday. And, while they did help arrange tickets to the bullfights, I highly recommend against going... More

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Victoria G, Departamento de Ventas Online at Petit Palace Embassy, responded to this review

Dear guest , Thank you very much for your feedback. We are pleased to know that your expectations about our location were to your liking. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always... More

Ulm, Germany
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 12, 2013

Conveniently located hotel in an upmarket neighborhood. Many landmarks can be reached on foot and it provides a good base for a short trip to Madrid. Rooms are small but well designed, despite in need of some redecoration. Quality of craftsmanship is not high. Very ordinary toiletteries and little space in the bathroom to accommodate even a moderate vanity case.... More

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Victoria G, Gerente at Petit Palace Embassy, responded to this review

Dear Susana, First of all, I appreciate your feeback. I am glad to know you had a nice stay with us. However, we regret that certain details were not entirely to your liking. Let you know we will bear in mind your comment with the aim of improving. Our recepcionists are characterized by their enthusiasm and strong interpersonal skills, and... More

Siena, Italy
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 30, 2012

It is fine no doubt but something is missing to be really good. Location is excellent, room is clean and breakfast is standard. but something is still missing, maybe it is a little bit "cold" as atmosphere. Price is a little bit too high but maybe you pay more because is in Calle Serrano

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Victoria G, Departamento de Ventas Online at Petit Palace Embassy, responded to this review

Dear client: Thank you very much for you comment about our Hotel Petit Palace Embassy. Your feedback helps us to improve every day. We work to please our guests and their opinions are what always guide us in doing so. We are at your complete disposal for anything you may need. We would love to see you again soon at... More

North UK
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 11, 2012

The hotel is well located, and is served by a metro station just 150 meters of so away. Nice neigbourhood too. The rooms are well proportioned and maintained, (although I did not use my aircon as it was cold and raining during my stay at end Sept). As per previous reviews the beds are FIRM. On arrival there was no... More

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Maria G, Online sales department at Petit Palace Embassy, responded to this review

Dear client, We greatly appreciate your positive feedback and constructive criticism about reception and cafeteria staff. We will try to improve this aspect everything. It is rare that employees are not customer friendly, in fact we have much customer loyal and repetitive thanking our dealings with every stay nice and close. We hope see you again in one of our... More

Mexico City, Mexico
Top Contributor
98 reviews 98 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 9, 2012

I really liked this hotel. Its main feature definetely is the location where it is. Serrano street which is one of the nicest streets of the Salamanca neighborhood and you just have everything you need on a walking distance, restaurants, shops, two Corte Ingles and so on.... In terms of attractions is similar. Definetely, the place to stay. The hotel... More

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Maria G, Online sales department at Petit Palace Embassy, responded to this review

Dear guest, We appreciate your comments however I can understand your disappointment with your bed and not having drawers in the room. About the bed, you could ask in reception for other room. We hope see you again in one of other hotels. Best regards, More

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Additional Information about Petit Palace Embassy

Also Known As:
Petit Palace Embassy Hotel
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
Address: C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#140 Luxury Hotel in Madrid
#157 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Petit Palace Embassy 4*
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