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All 458 Madrid hotels

Petit Palace Embassy

4.0 of 5 Hotel   |   C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
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Ranked #281 of 458 hotels in Madrid
A recent review
3 of 5 stars Reviewed July 8, 2014
Nash1963 Luxembourg City, Luxembourg
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141 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
Luxembourg City, Luxembourg
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 8, 2014

Was here for business but had a bit of time (unusual) and this hotel was ideal. Very clean, all the necessary stuff, free wifi and close in the centre (I love Hard Rock Cafe and was 1 street away!!!) Good value in a big city in summer.....recommend

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Madrid, Spain
Top Contributor
82 reviews 82 reviews
79 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed June 17, 2014

A pretty good hotel. Decent price, modern, well located in the shopping district and not far from main attractions. Service was good and all in all I have no complaints about this hotel. A good deal for Madrid.

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Cleveland, OH
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 14, 2014 via mobile

As everyone has already stated, this location is fabulous. When you enter your room, you are impressed by the modern, high fashion appearance of the room. However, you soon realize that the room must have been designed by someone who has never actually stayed in a hotel! There are no drawers, only a few shelves, and no hooks or ledges... More

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Antwerp, Belgium
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 13, 2014

09/06/14 - 11/09/14 Room n° 316 - €140/night inc breakfast The location of this hotel is excellent: very central in a nice neighborhood, lots of nice shops, close to the Metro and many bus stops. A public underground parking at the front door (that is, the entrance lift from the sidewalk). The hotel is located in a traditional old building,... More

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Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2014

Stayed at the Petit Palace Embassy for two nights. First of all, the location of the hotel was really convenient, close to all the shopping areas. Also, there is a underground stop close to the hotel where you can take to all the popular sights. The rooms were modern, well organized and very clean. The service was really good and... More

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Clevedon, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 25, 2014 via mobile

Hard to review, because it's a bit like finding a Travelodge in Bond Street. What should one expect, when staying in a modest hotel in a posh location? The rooms are perhaps a little too basic - no drawers, for example, but it's quiet, clean and with a comfortable bed. If you need somewhere central to sleep, with no other... More

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London, United Kingdom
Top Contributor
53 reviews 53 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 22, 2014

Stayed in Petit Palace for one night for business. The location is very good for business and shopping and the hotel is good value for money. Wifi (free) working very well in my room. Though I booked a single room I got a room sleeping 5! Unfortunatley none of the beds was comfortable, mattresses were so hard that my shoulder... More

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Eri_Martinez_Varela, Online sales department at Petit Palace Embassy, responded to this review

Dear guest, Thank you very much for your feedback. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s complaints always with the aim of improving. We apologize for any inconvenience that you might have experienced as a result.... More

Derby
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 15, 2013

This hotel is very convenient for most attractions as they can be reached on foot and the nearest Metro station is only a two minute walk away, it is also surrounded by fantastic shops from the very best in designer labels to the more reasonably priced. Regarding the actual stay, I don't think I have ever slept so well away... More

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Victoria G, Online sales department at Petit Palace Embassy, responded to this review

Dear guest, We would like to thank you for taking the time to send us your comment about your stay in our hotel. It is very nice to hear that you were here before and that you will come back. I am glad to read that you were happy with our rooms and our services. Hope to see you again... More

Muscat, Oman
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 28, 2013

We were brought here from different hotel under the same chain, due water problems. The reception staff need to know how to be more welcoming as they dont smile at all. The restaurant and the bar was closed since all the staff were on holiday for 2 months. Therefore no room service and pick up your bags by your own.... More

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Victoria G, Online sales department at Petit Palace Embassy, responded to this review

Dear client, Thank you very much for you comment about our Hotel Petit Palace Embassy First of all, we apologize for any inconvenience that you might have experienced as a result. We will bear in mind your comment about the restaurant and room service and we will do our best to improve in this issue. Your feedback helps us to... More

Highlands Ranch, Colorado
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 17, 2013

Located in THE high-end shopping district of Madrid. Location-wise, it is perfect. Definitely short on the service end though. Website and materials indicate laundry services Mon-Sat, and clerk when I checked in confirmed Sat. service. However, they do not actually have laundry services on Saturday. And, while they did help arrange tickets to the bullfights, I highly recommend against going... More

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Victoria G, Departamento de Ventas Online at Petit Palace Embassy, responded to this review

Dear guest , Thank you very much for your feedback. We are pleased to know that your expectations about our location were to your liking. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always... More

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Additional Information about Petit Palace Embassy

Address: C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace Embassy 4*
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Also Known As:
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid

279 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#152 Luxury Hotel in Madrid
Hotel Class
Number of rooms
75

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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