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Hotel Nuevo Madrid

Calle de Bausa 25-27, 28033 Madrid, Spain
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1 room 1 adult
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Hotel Nuevo Madrid
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497 Reviews from our TripAdvisor Community

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Sheffield, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice modern hotel. Good sized rooms, only complaint about the room was there was only one English channel available. Polite helpful staff around the hotel. Good plentiful breakfast although some days a bit on the cold side. Hotel was a bit far out from the centre and although we were aware there was a shuttle bus didn't enquire as to... More 

Helpful?
1 Thank Robert H
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 2 nights, did not really cater for us Brits, no TVs channels accept for news, not a biggie but do like a bit of TV to unwind. Biggest complaint no English tea at breakfast, as there are no kettles in the rooms this was a hard start to the day! Room clean, but the carpet and headboard very... More 

Helpful?
Thank clareeking21
NuevoMadridHotel, Revenue Manager at Hotel Nuevo Madrid, responded to this review

Dear customer, Thanks for your comments. Inform you that we have red and green tea at breakfast. We hope you stay with us again in future visits to the city. Best regards More 

Manchester, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Upmarket hotel with big room and extra big bed. Very friendly staff. Marble bathroom, strategic position next to M30 motorway. Taxis at the door and bus stop 2 minutes from hotel. Excellent value for money.

Helpful?
Thank menendezroche
Podnanos
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel has a good location (we were traveling to the north of Spain, that's the reason why we searched the hotel near to Chamartin train station). Hotel has also good room prices and friendly and professional staff.

Review collected in partnership with this hotel

Helpful?
Thank tincka
New York City, New York
1 review
3 of 5 stars Reviewed December 18, 2015

Good value for the money. The room was ok. Carpet was stained and did not look clean. Forget about the room tv. My laptop monitor was almost as big. Also, not in a great location, but it worked for me. Very friendly and courteous staff.

Review collected in partnership with this hotel

Helpful?
Thank billsF5840QK
Singapore
Level Contributor
4 reviews
4 of 5 stars Reviewed November 28, 2015

Hotel is located within 15 mins walk between 2 metro stations. Direct access to the expressway. Taxi is most convenient. 10mins walk to the nearest grocery store and restuarant. Thankful to the helpful staffs with their conversational English. Room was nice, clean and warm. Bed was comfortable. Breakfast was acceptable and their menu maintained the same everyday.

Helpful?
Thank TychicusTan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 24, 2015 via mobile

The room was grimy and stank of cigarette smoke. The staff are rude and obtuse. It's in the middle of nowhere. The roomservice food was cold and tasted like cardboard. Oh, and good luck getting past the manual revolving door if you are disabled. Avoid at all costs.

Helpful?
1 Thank Salvadorii
NuevoMadridHotel, Director General at Hotel Nuevo Madrid, responded to this review

We are very surprised with your words and even more after reading so many other possitive client´s comments. Hard to believe everything was so deficient. In any case, it is clear that this is not your type of hotel. Sorry. Regards… More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 18, 2015 via mobile

It looked nice and modern. We were given a room smelling tobacco. The smell was bad. In the end when we spoke at the reception no one bothered. Unpleasant and unprofessional. The breakfast was good. The hotel is situated outside the centre of Madrid but near a motorway. No noise could be heard. Unhappily the experience was spoiled by the... More 

Helpful?
Thank Maria Teresa C
NuevoMadridHotel, Responsable de Reservas at Hotel Nuevo Madrid, responded to this review

Dear madam, First of all, sorry for the smell of tobacco in the room. The problem was that previous clients did not respect the rules and smoked in the room. Cleaning service put a ozone machine for several hours but could not eliminate completely the smell. We could not offer a change of room because the hotel was fully booked.... More 

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