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Aparthotel Serrano Recoletos

c/ Villanueva, 2, 28001 Madrid, Spain
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Aparthotel Serrano Recoletos
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178 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This was often shambolic. Sometimes there was no breakfast served at all. The area for it is tiny. My room had no telephone, the basin had no plug etc. The structure of the rooms is very odd, the bedroom leads to a small living room with three steps and no rail. I kept my light on at night as this... More 

Was this review helpful? Yes 1
Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear Guest, We would like to thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the present time we are doing a make over of our rooms. We hope to welcome you in the future and provide the best of our attention to you.... More 

Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 29, 2015

I have been travelling to Madrid every month for work for the last 6 months and have stayed at 2 other aparthotels and 3 NH hotels. This has been by far the worst hotel experience so far. This hotel is still under construction and as far as I understand and have seen, most rooms are old and terrible and a... More 

Was this review helpful? Yes 1
Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear Guest, We would like to thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the present time we are doing a make over of our rooms. We hope to welcome you in the future and provide the best of our attention to you.... More 

Travelers are raving about these Madrid hotels

London
Level Contributor
69 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed January 15, 2015

Lots of pros and cons regarding this place, On the plus size the location was first rate and the room we had was very large, we found the staff to be friendly and the Wi Fi, which is free, worked very well.. On the minus side, the kitchenette only had a couple of hobs, so forget those ready-meals. Crockery and... More 

Was this review helpful? Yes
Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear guest, Thank you very much for your feedback. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s complaints always with the aim of improving. We apologize for any inconvenience that you might have experienced as a result.... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 20, 2014

The good: The location is excellent and I found the room spacious enough. The staff and cleaning workers are polite and helpful with directions. The bad: The rooms are very dingy. My first room overlooked an alley and it was very loud on Friday and Sat nights so you may want to ask for a quiet location if you stay... More 

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Rota, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 14, 2014 via mobile

I booked a room online that was supposed to be big enough for a family of 4. When we checked into the room it was anything but that. The room was very small and not at all like the pictures online. The water in the shower takes about 10 minutes to get hot and when it finally does get hot... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 9, 2014 via mobile

This place is a nice hotel right in the centre of Madrid, meaning all the hotspots are accessible within walking distance. The room was basic, but was all you need for a short stay, comfy bed and plenty of room.

Was this review helpful? Yes 2
Isabel R, Departamento E-commerce at Aparthotel Serrano Recoletos, responded to this review

Dear client, Thank you very much for you kind words and taking the time to share your experience at Apart Hotel Serrano Recoletos in Madrid with the users of Tripadvisor. We are very pleased to know that we have fulfiled your expectations. Looking forward to welcoming you again very soon. Kindest Regards, More 

Manchester, United Kingdom
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 28, 2014

We stayed here in August and even though there was quite a lot of building work being done to the hotel it did not effect us.We had a brand new bathroom fitted which was a nice surprise.The apartment it`s self was fine for the 3 nights we stayed there.The wi-fi worked well for me and it was free too.Plenty of... More 

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Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear client Thank you for taking the time to share your experience in Tripadvisor and thank you for your nice words. We are happy to know that you enjoyed your stay with us. We hope to see you again soon in Apart Hotel Serrano Recoletos! Best regards More 

Vancouver, Canada
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed October 17, 2014

Like others, I dislike giving negative reiviews, but Apart Hotel Serrano Recolectos is just not up to snuff, and one function of Trip Advisor is to give warning as well as praise.. Here are the good parts--the location is great, the bed comfortable, the place clean. Wifi is decent. When there are problems--and we had many--the staff will help. The... More 

Was this review helpful? Yes 1
Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear guest; We regret that your stay wasn't meet your expectations. We hope we get another chance, please contact with the hotel manager at the following email for assist you personally and to offset these inconveniences. Best regards More 

Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 9, 2014

I hate to write a negative review of anywhere - hospitality is tough - but this place needs to pick up its game. Positives: - There was a bed. Negatives: - Unusably weak and unstable WiFi signal. - Shower pressure so low it barely dribbled out. - I asked for an extra blanket around 7pm, but the hotel was so... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
1 review
3 of 5 stars Reviewed October 2, 2014

This hotel is being reconstructed and there is a lot of work going on. However, they do their best to make you feel welcome. In particular, I was so impressed by the people who work on the front desk. Very busy, but always cheerful and helpful

Was this review helpful? Yes
Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear Customer, Thank you very much for your feedback, we are pleased to know that you enjoyed your stay. Also appreciate your comments about our staff, we work every day to ensure that our guests leave the hotel satisfied with their stay. We look forward to seeing you again soon, best regards More 

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