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Aparthotel Serrano Recoletos

3.0 of 5 c/ Villanueva, 2, 28001 Madrid, Spain
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Aparthotel Serrano Recoletos
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126 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Rota, Spain
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I booked a room online that was supposed to be big enough for a family of 4. When we checked into the room it was anything but that. The room was very small and not at all like the pictures online. The water in the shower takes about 10 minutes to get hot and when it finally does get hot... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This place is a nice hotel right in the centre of Madrid, meaning all the hotspots are accessible within walking distance. The room was basic, but was all you need for a short stay, comfy bed and plenty of room.

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Isabel R, Departamento E-commerce at Aparthotel Serrano Recoletos, responded to this review

Dear client, Thank you very much for you kind words and taking the time to share your experience at Apart Hotel Serrano Recoletos in Madrid with the users of Tripadvisor. We are very pleased to know that we have fulfiled your expectations. Looking forward to welcoming you again very soon. Kindest Regards, More

Manchester, United Kingdom
Top Contributor
62 reviews 62 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here in August and even though there was quite a lot of building work being done to the hotel it did not effect us.We had a brand new bathroom fitted which was a nice surprise.The apartment it`s self was fine for the 3 nights we stayed there.The wi-fi worked well for me and it was free too.Plenty of... More

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Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear client Thank you for taking the time to share your experience in Tripadvisor and thank you for your nice words. We are happy to know that you enjoyed your stay with us. We hope to see you again soon in Apart Hotel Serrano Recoletos! Best regards More

Vancouver, Canada
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed October 17, 2014

Like others, I dislike giving negative reiviews, but Apart Hotel Serrano Recolectos is just not up to snuff, and one function of Trip Advisor is to give warning as well as praise.. Here are the good parts--the location is great, the bed comfortable, the place clean. Wifi is decent. When there are problems--and we had many--the staff will help. The... More

Was this review helpful? Yes 1
Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear guest; We regret that your stay wasn't meet your expectations. We hope we get another chance, please contact with the hotel manager at the following email for assist you personally and to offset these inconveniences. Best regards More

Nottingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2014

I hate to write a negative review of anywhere - hospitality is tough - but this place needs to pick up its game. Positives: - There was a bed. Negatives: - Unusably weak and unstable WiFi signal. - Shower pressure so low it barely dribbled out. - I asked for an extra blanket around 7pm, but the hotel was so... More

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Manchester, United Kingdom
1 review
3 of 5 stars Reviewed October 2, 2014

This hotel is being reconstructed and there is a lot of work going on. However, they do their best to make you feel welcome. In particular, I was so impressed by the people who work on the front desk. Very busy, but always cheerful and helpful

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Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear Customer, Thank you very much for your feedback, we are pleased to know that you enjoyed your stay. Also appreciate your comments about our staff, we work every day to ensure that our guests leave the hotel satisfied with their stay. We look forward to seeing you again soon, best regards More

1 review
2 of 5 stars Reviewed September 5, 2014

We've stayed at this hotel for only two nights, but we were really disappointed by its conditions. The only one dignity of this apartment is its location: you can definetely reach all popular places easily. But what will you receive instead? The hotel is under reconstruction now. And it seems it will last for a year... But in present situation... More

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Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 24, 2014

The hotel is currently under a big renovation process (August 2014), but that didn't stop us from having a good time. Overall I think that it is a great value for money. The location is very convenient. The staff is friendly and the room was decent. The only bad remark is that the shower had low water pressure. I think... More

Was this review helpful? Yes 2
Isabel R, Departamento de Ventas at Aparthotel Serrano Recoletos, responded to this review

Dear guest, Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s comments always with the aim of... More

london
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 19, 2014

We stayed here for a couple of days at the start and end of longer tour around Spain. I found the staff pleasant, but anyone coming here needs to know this is a no frills budget apartment hotel. When we stayed they were refurbishing, it felt a bit rough and ready and a few things weren't working properly, in one... More

Was this review helpful? Yes 1
Stockholm, Sweden
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 24, 2014

We were here in July 2014. The first thing we noticed was that the people that worked here doesn't know English. So the communication was pretty difficult. They gave me a room without a phone and didn't have any towels so I had to change to another room since they are renovating the whole hotel some room haven't gotten a... More

Was this review helpful? Yes 1
Isabel R, Online Sales Department at Aparthotel Serrano Recoletos, responded to this review

Dear guest, Thank you very much for your feedback. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s complaints always with the aim of improving. We apologize for any inconvenience that you might have experienced as a result.... More

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Additional Information about Aparthotel Serrano Recoletos

Address: c/ Villanueva, 2, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aparthotel Serrano Recoletos 3*
Number of rooms: 132
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Also Known As:
Apartamentos Recoletos Madrid

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