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Lusso Infantas

#75 of 453 Hotels in Madrid
Certificate of Excellence
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Calle Infantas 29, 28004 Madrid, Spain
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691 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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    (691)
  • Mar-May only
    (163)
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    (200)
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    (181)
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    (147)
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Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Nice staff, but rooms are dated. shower did not work properly, and the air conditioner didn't work very well. Bed was squeaky and you could feel the springs in the mattress. Not a lot of value for the money.

Was this review helpful? Yes
hotelinfantas, Director at Lusso Infantas, responded to this review

Good morning Mrs Rhonda, Thank you very much for your comments. I note your recommendations and try to put solution as soon as possible. Your feedback helps us improve. In any case, you can always call reception to discuss their findings, while staying better in order to give a solution at the time. Thanks again and hope to have you... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

​Lusso Infantas was a perfect hotel for our one week stay in early June. No disappointments: the location, the charm of the hotel itself, the service, our quiet large room with an especially large bathroom with a wonderful bath tub and power shower and amenities: shower/shampoo products and above all the sponges! The breakfasts were delicious and with a stay... More 

Was this review helpful? Yes
hotelinfantas, Director at Lusso Infantas, responded to this review

Dear Guest, We would like to thank you very much for your wonderful comments. We are very happy and proud that you liked the hotel, our restaurant, room and bathroom, breakfast and particularly our service and this is surely the best compliments for a Hotel Manager. I really apreciate your comments about our restaurant (Ex libris) because we work really... More 

Richmond Hill, New York
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a nice a hotel. When my husband and I got there on a Saturday afternoon, we were given a room right away. Our room's a/c wasn't working and the very nice man working the check in (I'm sorry I forgot his name) came up right away and helped us out. Our room had a small balcony facing Calle... More 

Was this review helpful? Yes
hotelinfantas, Director at Lusso Infantas, responded to this review

Dear guest, Thank you very much for your positive review, we are glad you enjoyed your stay and are looking forward to receiving you back again! Do not hesitate to contact us for any doubt you could have. Next time, take a time to taste one of our menus at Ex libris restaurant, people use to like it very much... More 

Sarasota, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel was in a great location. The breakfast was extra , but well worth the money. The front desk staff was very helpful. They booked a Flamenco show for us. they had a nice little bar. we enjoyed the mercado De San Anton, which is near by.

Was this review helpful? Yes
hotelinfantas, Director at Lusso Infantas, responded to this review

Dear guest, We are very pleased about your review of Lusso Infantas. We have forward your nice comments to staff and work every day to make sure every guest experiences are great as yours was. Our staff is always ready to provide you all the information you need about anything you need so do not hesitate to ask about anything... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel was pretty good! Close to the shopping areas and really close to a hop on hop off bus stop! Plaza de Cibeles was so close also. A laundromat is located right in front of the hotel and a starbucks on the corner! The hotel itself was decent. Good breakfast! Super friendly staff!! The beds were soft! And the... More 

Was this review helpful? Yes
hotelinfantas, Director at Lusso Infantas, responded to this review

Dear Monika, Your detailed compliments about our hotel, breakfast, staff, beds, bathroom and specially our restaurant (Ex libris) are greatly appreciated. We are very focused on our restaurant and when our hotel guests apreciate this is very greatful. We work diligently to offer the best service and a great stay for each guest. It is nice to know when we... More 

Istanbul, Turkey
Level Contributor
75 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

it is very good location and good price.... 2 minutes via grande street 5 minute metro station... very close shopping streets,via del sol puerto and Prado museum....you have to every acsess write password

Was this review helpful? Yes
hotelinfantas, Director at Lusso Infantas, responded to this review

Dear Guest, I wanted to thank you for your comment about your stay at Hotel Infantas. We are glad that your stay has been pleasant. As you said, we are a walking distance to most of the interesting points in Madrid. Our neighborhood is full of restaurants, bars and shops, is a suburb full of life. The airport transport (yellow... More 

Sydney, Australia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the first 5* review I have ever given a hotel. Starts by being close to the Metro, though I would get off at Gran Via (light blue line) metro and walk down the hill to the hotel, which is a little further than Banco De Espana (red line) but is up hill. Both are reasonably close. So based... More 

Was this review helpful? Yes
hotelinfantas, Director General at Lusso Infantas, responded to this review

Dear Mr Guesst, We really appreciate you shared such a positive and detailed review from your stay. As you reviewed location of the hotel is great in order to discover the entire city centre without the need of public transport. We really hope despite the flight inconvenience you had a pleasant stay and enjoyed Madrid, maybe in any future stay... More 

San sebastian
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Close to the centre of the city. Great big rooms and a bath. Unreal breakfast. Loved it. Staff were very helpful on check in and provided site seeing tips. The bed was comfortable "......................."......................

Review collected in partnership with this hotel

Was this review helpful? Yes
hotelinfantas, Director de Recepción at Lusso Infantas, responded to this review

Dear Mr Guest, Thanks for your rate and review. We appreciate you shared such a good opinion on aspects like breakfast, room and attention. Each of those aspects belong to a different department but your review remind us that is all together as a whole who provide the stay. We all hope you had a pleasant stay and enjoyed your... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very Nice - short distance to everything in Madrid. Very Nice personal, Nice rooms - over on the back side no noise. Breakfast very good, different every day. In the city center - short walk to everything.

Review collected in partnership with this hotel

Was this review helpful? Yes
hotelinfantas, Director General at Lusso Infantas, responded to this review

Dear Guest, Thank you for your positive review. As you mentioned our location enables our guests to visit almost all city land marks and tourist attraction by a short walk. It is for all our staff a main concern to help guests to have pleasant stay, we know is our best way to make a difference, we appreciate you mention... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Very good hotel.Reception staff very helpful and pleasant.We chose a superior room which was large lovely bathroom excellent toiletries bathrobe and slippers!Everywhere very clean and lovely cleaning lady. Good location off Grand Via but not a lot of restaurants close by some bars down the road in a small square with agood Italian restaurant. Very quiet at night and good... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
hotelinfantas, Director General at Lusso Infantas, responded to this review

Dear traveler, Thank you very much for your nice review about the hotel. We always recommend our superior rooms, they are only 15€ more than the standard rooms and sincerely it worth. They have the best location in the building, kettle in the room, slippers… Thank you very much for the remark about the cleanliness, it a very important topic... More 

Hotel Review Summarization

What travelers say

  • Gran Via(9)
  • Great location(4)
  • Very good(3)
  • Airport bus(3)
  • Metro station(3)
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Staying in Chueca

Neighborhood Profile
Chueca
Chueca is the hip, gay neighborhood of Madrid where many of the streets are narrow and intimate, but where the hustle and bustle and the eclectic storefronts and people give it a distinctly urban feel. The main thoroughfare is Calle Hortaleza and the main square is Plaza Chueca, completely filled with terraza tables serving copas (mixed drinks) during summer. A mixture of trendy and grungy, some of the adult businesses here are explicitly racy in their signage. From the rainbow flags to the signs above the entrances of its many funky bars, to the date spot restaurants, Chueca is a vibrant and colorful place. It's always interesting to explore the different corners of Chueca by day, and by night, the area becomes a major nightlife destination when the clubs open their doors.
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