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Novotel Madrid Sanchinarro

4.0 of 5 Sanchinarro 15 | Km 5-7 de la Autopista A1, 28050 Madrid, Spain
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Novotel Madrid Sanchinarro
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Novotel Madrid Sanchinarro
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277 reviews from our community

Traveler rating
    53
    133
    74
    11
    6
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145
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64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Double Oak, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 30, 2014

When we found this hotel available in the midst of an international conference and a beatification ceremony that seemed to have every other hotel in town booked, we were nervous. I'm happy to say that this hotel turned out to be quite nice and extremely convenient to the airport and IFEMA conference center. Not as convenient to the city center,... More 

Was this review helpful? Yes
Northampton, England, United Kingdom
1 review
2 of 5 stars Reviewed September 6, 2014

I am not one to complain about hotels as I love everything about Spain/madrid but I must say was quite disappointed with this hotel, I don't know what it was but it felt like our custom was not as welcomed as much as the others, staff were very friendly however the spanish locals seemed to get served before us and... More 

Was this review helpful? Yes
Novotel Madrid S, Director de Recepción at Novotel Madrid Sanchinarro, responded to this review

Dear customer, Thank you for taking the time to leave a comment about your stay in Novotel Madrid Sanchinarro. We are deeply sorry about any inconvenience that happened during your stay and we sincerely apologize. About the matter of feeling that gave priority to other customers, we are completely sure that it was not intended. In Novotel we focus our... More 

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Very good value! The hotel is in a quit area of Madrid, you'll need a car because there is no transportation around. The staff is very friendly and professional. The downtown is around 20 minutes if you take the highway.

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Novotel Madrid S, Director de Recepción at Novotel Madrid Sanchinarro, responded to this review

Dear Zouhair, We very much appreciate your comments regarding your stay at the Novotel Madrid Sanchinarro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Singapore, Singapore
Top Contributor
125 reviews 125 reviews
43 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed July 20, 2014

We stayed here 2 nights with a tour group. There is a playing area with many educational games for very young children. (see photo) In the room, there is a safe and a unique fridge with glass door. We love the breakfast spread with its many variety of food.

Was this review helpful? Yes 1
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review
Google Translation

Estimado cliente Muchas gracias por sus observaciones. Para nuestro equipo siempre es un placer el dar una imagen tan positiva... More 

Saint Neots, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

We have stayed at this hotel on 3 different occasions and it lives up to our expectation every time. We are due to stay this year on the 16th August, this hotel always makes a great start to our family holiday. I can highly recommend the family rooms!

Was this review helpful? Yes 2
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review

Dear guest, Thank you very much for your comments. We always consider the guests opinion, because they make us better, we apreciate it. We hope next stay on Agust will be as good or better than this one. Thank you very much, honestly. More 

Brussels, Belgium
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 8, 2014

I am staying at this hotel every time I go to Madrid on a business trip, because is very closed to the offices. But I would never choose this hotel for city visiting or for even for shopping if I don't have a car. Is located far away from everything, and the public transportation services are very poor. The services... More 

Was this review helpful? Yes 2
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review

Dear guest Thank you very much for your observations. We are so sorry for not to be able to offer you a better stay. During a time we had some problems with the connectivity but we have worked in order to fix them. In this case I guess that it´s not enough to reach to your needs and we ask... More 

Parma, Italy
Top Contributor
106 reviews 106 reviews
27 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here for a 5 days as was close to my office. I had a queen room on the top floor which was adequate for my needs. There is a nice outdoor area with bar to relax and I ate in the restaurant although I only had a chicken salad it had 3 big pieces of chicken best and was... More 

Was this review helpful? Yes
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review

Dear Guest Thanks a lot for your positive comments. We prefer to understand our guests need and try to do our best in order to improve our services. We use to share the guest comments with our teams, because this let us to analyse our daily work, and in this case we are honeslty satisfied with your opinion. We´ll wait... More 

Northampton, United Kingdom
Top Contributor
148 reviews 148 reviews
136 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed April 25, 2014

I stayed here for two nights on business. Check-in was efficient and reasonably friendly, although the gentleman who started checking me in abandoned me half way through for a female guest who wanted a taxi. His female colleague took over and managed to complete the task. On the first evening, four of us used the restaurant - three had sirloin... More 

Was this review helpful? Yes 1
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review

Dear guest Thank you for taking the time to tell us about your experience at the Novotel Madrid Sanchinarro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have spoken with kitchen and restaurant team in order to cleared what was wrong in order to avoid more inconvenients in... More 

Kolding, Denmark
Top Contributor
128 reviews 128 reviews
81 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed April 13, 2014

I have spent 2 weeks in Sanchinarro Novotel together with 7 other work colleges. I share not only my opinion and in some extend my colleges one as well. What is very good? - Staff is nice and helpful - Rooms are spacious and full of sky light - Cleaning service act every day - Great noise damping - the... More 

Was this review helpful? Yes 1
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Madrid Sanchinarro. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are working to improve the speed of internet, sorry so much for the inconvenients. Next stay we´ll consider give... More 

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Additional Information about Novotel Madrid Sanchinarro

Address: Sanchinarro 15 | Km 5-7 de la Autopista A1, 28050 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Sanchinarro 4*
Number of rooms: 134
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Also Known As:
Novotel Madrid Sanchinarro Hotel Madrid
Accor Madrid Sanchinarro
Madrid Novotel
Hotel Style:
#109 Luxury Hotel in Madrid

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