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All 458 Madrid hotels

Petit Palace Italia

3.0 of 5 Hotel   |   Gonzalo Jimenez de Quesada 2 | esquina con C/ Gran Vía, 32, 28004 Madrid, Spain (Centro)
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Ranked #223 of 458 hotels in Madrid
A recent review
3 of 5 stars Reviewed July 8, 2014
Neil R London, United Kingdom
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190 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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English first
London, United Kingdom
Top Contributor
444 reviews 444 reviews
38 hotel reviews
166 helpful votes 166 helpful votes
3 of 5 stars Reviewed July 8, 2014

At EUR 120 per night our room was ok. It was spacious and we had 2 balconies overlooking Gran Via, and although we were concerned about traffic noise this was not an issue. The hotel is definitely not a three star hotel though - it is very basic, slightly run-down and in need of redecorating. The beds are very firm.... More

Was this review helpful? Yes
Carolina C, Manager at Petit Palace Italia, responded to this review

Dear Neil, many thanks for leaving your comments, they help us to improve everyday. We are glad to know that in general you enjoyed the stay because our location is so strategic to visit the city. Rates change depending on the availability, for example, the cheapest prices are on summer that it is our low season. We hope that you... More

Miami, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

I have stayed in this location for over 40 years. It used to be Hotel Italia then purchased by this chain. I so prefer the old hotel. The breakfast was great but it stopped there. We were traveling w/ my 85 yr old parents and a 4 yr old. There was not assistance nor any cart to take our luggage... More

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Carolina C, Manager at Petit Palace Italia, responded to this review

Dear guest, many thanks for leaving your comments, they help us to improve. We are very sorried abour your stay in our hotel, it is not the experience that w want to give to our costumer. If you want to contact me, feel free to do it in the following email adress: italia@petitpalace.com Best regards Carolina Cervera (Manager) More

london
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 20, 2014

The hotel itself was very basic but to be honest we were there two nights and we really didn't spend that much time in the hotel to care that much. But would like to add there was no English TV channels, Iron or lock on the door (which was awkward as we booked a triple room and 3 of us... More

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Carolina C, Manager at Petit Palace Italia, responded to this review

Dear guest, many thanks for leaving your comments, they help us to improve everyday. We are happy to know that our situation enjoy you. We are really central located. Also, that our staff and our facilities cover your expectations. We are very sorried about the noise. All rooms have soundproof windows but it is true that we are in one... More

Bled, Slovenia
2 reviews
5 of 5 stars Reviewed February 17, 2014

Perfect location right in the center with a beautiful view on Gran via street. The breakfast very tasteful, lot of options and everything fresh!! You can be in 5 min to all of the city center atraction. Staff very helpfull and friendly. The rooms nicely furnished. Metro only few metres away. And for all of you that love shoping, eating,... More

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Laura C, Gerente at Petit Palace Italia, responded to this review

Kindest regards Thank you for your very complimentary review of HT. Our team are delighted that you enjoyed their service and look forward to welcoming you back again. More

Kaarina, Finland
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 30, 2013

Nice hotel with good service and nice breakfast. The AC in our room was broken and the room became very hot. The staff said that we could change the room but our baby was already asleep and some of our stuff taken out of the suitcases, so changing rooms was not an option. We got a table fan which helped... More

Was this review helpful? Yes 1
petititalia, Revenue Management at Petit Palace Italia, responded to this review

Dear guest, Thank you very much for your review. We are pleased to know that we met your expectations. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each guest´s complaints always with the aim of improving. We apologize for the inconvenience... More

Sao Paulo, SP
Contributor
16 reviews 16 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 16, 2013 via mobile

The location of the hotel is very central and this is unfortunately where the good news ends. After many countries and even more hotels, this hotel wins the award for the worst bed we have ever slept in. The bed springs are coming out of the mattress and s a result no sleep! One of my kids even had bruises... More

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Stockholm, Sweden
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 21, 2013

Superduper good breakfast. El Señor responsible for the breakfast even went to buy some gluten free bread and cookies for me. Spotless service from the whole staff. The hotel itself is actually great in so many ways, but the beds need an update. I'm a firm believer in firm madrasses but this is over the top. The beds are seriously... More

Was this review helpful? Yes 1
petititalia, Revenue Management at Petit Palace Italia, responded to this review

Dear Client: Dear Client: We are pleased to know that we met your expectations and that you were especially satisfied with our location and breakfast service. We will pass along your congratulations to the hotel staff. We do apologize for the inconveniences caused by the mattress. I take this occasion to inform you that we are renovating all the hotel... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 5, 2013

Comfortable, modern hotel a stone's throw from Gran Via metro and a short stroll down to Sol. Decent buffet breakfast, plenty of hot/cold choice, proper coffee and real orange juice (which I don't always get in Madrid hotels!). Found my pillow a bit firm but the helpful staff arranged for a softer one as soon as I mentioned it.

Was this review helpful? Yes 4
Laura C, Online Sales Department at Petit Palace Italia, responded to this review

To our esteemed guest, It was such a pleasure reading your comment. Without doubt, feedback like yours encourages us to continue working hard. We are happy to hear that you enjoyed your stay with us. We would love to see you again soon at any of our establishments. Kindest regards. More

Athens, Greece
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 5, 2013

I find this hotel to be ok. Certainy better than other hotels around its price range in Madrid that I have staied in. The room & bathroom were big. Morning staff also very good. The location is indeed excellent & central, you can come and go to wherever you want from there, walk to everything, right next to thousands of... More

Was this review helpful? Yes 1
Pembroke Pines, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 2, 2013

The hotel is perfectly situated close to the Gran Via, but far enough so that the street noise doesn't let you sleep. The rooms are large for European standards and they were kept clean. The only two complaints are the pillows need to be changed to larger and newer pillows. We had to order extra pillows. The other is that... More

Was this review helpful? Yes 1
Laura C, Online Sales Department at Petit Palace Italia, responded to this review

Dear client: Thank you very much for you comment about our Hotel Petit Palace Italia We will bear in mind your comment about the pillows and floor and we will do our best to improve in this issue. Your feedback helps us to improve every day. We will work to improve. We hope to see you again soon at one... More

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Additional Information about Petit Palace Italia

Address: Gonzalo Jimenez de Quesada 2 | esquina con C/ Gran Vía, 32, 28004 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Italia 3*
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Also Known As:
Petit Palace Italia Madrid
Petit Palace Italia Hotel Madrid

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Petit Palace Italia has been entirely renovated and transformed into a modern 3-star hotel, with the latest services and equipment and the most innovative technology making it one of the best hotels in the heart of Madrid. The hotel, which is both elegantly furnished and well equipped, offers all types of commodities and installations, like hydro-massage showers, free safety boxes, free Wi-fi Premium connection and Free use of Ipad (subject to availability). All rooms are stylish and comfortable, with the latest in advanced technologies. We will be more than happy to attend your special requests (bed type, room views, special bedding for pets...) The staff is friendly and helpful and will be more than happy to inform you on the best restaurants, shopping and places to visit. Amongst other free services, the hotel offers free WIFI connection throughout the building and free bicycles rent (subject to availability). A luminous meeting room with exterior views is available with free Internet connection (please contact the hotel for more details) and two free Internet points are to be found in the hall, making your stay in the Petit Place Italia ideal for business and vacation travellers. ... more   less 
Number of rooms
61

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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