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AC Palacio del Retiro, Autograph Collection

5.0 of 5 Alfonso XII 14, 28014 Madrid, Spain
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Certificate of Excellence 2014
AC Palacio del Retiro, Autograph Collection
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AC Palacio del Retiro, Autograph Collection
AC Palacio del Retiro, Autograph Collection
AC Palacio del Retiro, Autograph Collection
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282 reviews from our community

Traveler rating
    148
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another of those hotels that is one of the top in town. If you’re looking to pay for a top hotel, this is it. Luxurious hotel and rooms. Excellent and friendly service, from the moment we arrived. Delightful amenities. They have a delicious breakfast service; continental style is included. There’s a wonderful bar with great service and prices comparable to... More 

Was this review helpful? Yes
Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear California, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order... More 

Houston, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are modern, clean, and spacious and the beds are relatively comfy (as European standards go), but I can't figure out what makes this hotel 5 star. It is housed in an old, architecturally pleasing building, which makes for a lovely first impression and it's pretty convenient to the main tourist hot spots in Madrid, but on the inside,... More 

Was this review helpful? Yes
Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Natalie, I would like to apologize for the poor experience you had at our Hotel while your recent visit to Madrid. We would like to thank you for sincere cooperation making us knowledgeable of the areas of improvement. For sure it will help us to develop our service. Your comments are very useful for us in order to improve... More 

Atlanta, Georgia
Contributor
20 reviews 20 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Highly disappointed in a recent stay. Location is perfect but being a Marriott platinum premier customer it feel way short. First; I couldn't get water in the room without paying each day. I could have used my welcome gift for water but only on the day of checkin. So I had to go buy water from a local store. And... More 

Was this review helpful? Yes 1
Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Mr. Davis, Thank you for taking the time to leave your comments about your recent stay at the AC Palacio Del Retiro, Autograph Collection. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We express... More 

Gainesville, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 16, 2014

AC palacio del Retiro,hotel in Madrid was spectacular and the staff so wonderful specially Raquel, Manuel, Yves and Juan Carlos!!! A short walk to the Prado Museum! Across from the Royal Park Retiro! A fifteen minute walk to the Madrid Atocha Ave train Station. Twenty minute walk to Puerto del Sol and another fifteen minute walk to the Palace! Had... More 

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Directorpr, Director de Relaciones Públicas at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Tantoco, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Thank you very much for your confidence in the... More 

Cleveland, Ohio
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 11, 2014

I would definitely recommend this property to travelers with a few extra bucks to spend. It's a gorgeous former private home with many of the original grand details preserved. The park across the street is a wonderful place to wander and you're a 10-25 minute walk from museums, transport, cafes, etc. The front desk staff was helpful and friendly. The... More 

Was this review helpful? Yes 2
Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Liba, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

This hotel is in a nice location for many of the cities sites, has good service and spacious rooms. A quick walk to some museums, good shopping and nice restaurants. The bathrooms are updated, beds are very comfortable and a nice breakfast makes this an easy decision.

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New yprk
1 review
5 of 5 stars Reviewed October 29, 2014

The hotel is located in a great area, close to the museums and very walkable. Very well appointed with good beds and bathrooms. The hotel was completely booked due to a Real Madrid soccer match, so we had 1 of our rooms was on the ground floor and noisy due to the kitchen. The room on the first floor faced... More 

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Dallas, Texas
Top Contributor
914 reviews 914 reviews
145 hotel reviews
303 helpful votes 303 helpful votes
3 of 5 stars Reviewed October 27, 2014

Pros: The location of this hotel is its main selling point. We booked it due to it being an Autograph Collection property. Upon check in the hotel did not disappoint, beautifully appointed and restored. We were taken to our room by the front desk clerk. I couldn't believe it actually had keys to open the door, I can not remember... More 

Was this review helpful? Yes 3
Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Wick1979, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order... More 

LA
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 26, 2014

Stayed here in October 2014: Pro: - good location. close to the retire park, which is a lovely park. close to major attractions (museum and shopping) - service is great, esp. Juan Carlos. This is someone that the management should promote. Excellent service from this gentleman all throughout my stay. - was upgraded to a junior suite. very spacious room... More 

Was this review helpful? Yes 2
Directorpr, Director de Relaciones Públicas at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Bella, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order... More 

Burlington, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2014

Right across the street ( Alfonso ) from the Parque de El Retiro . A beautiful park which is great for walking , jogging and general beauty . Close ( 20 to 25 minute walk ) to the Palace , live theatre , shopping , museums and great restaurants . We were fortunate to get an upgraded room - one... More 

Was this review helpful? Yes
Directorpr, Director de Relaciones Públicas at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Jack, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Thank you very much for your confidence in the... More 

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Additional Information about AC Palacio del Retiro, Autograph Collection

Address: Alfonso XII 14, 28014 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Palacio del Retiro, Autograph Collection 5*
Number of rooms: 51
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#63 Luxury Hotel in Madrid
#69 Romantic Hotel in Madrid
#125 Business Hotel in Madrid

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