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AC Palacio del Retiro, Autograph Collection

#90 of 453 Hotels in Madrid
Certificate of Excellence
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Alfonso XII 14, 28014 Madrid, Spain
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AC Palacio del Retiro, Autograph Collection
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AC Palacio del Retiro, Autograph Collection
AC Palacio del Retiro, Autograph Collection
AC Palacio del Retiro, Autograph Collection
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310 reviews from our community

Traveler rating
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    29
    17
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • Portuguese first
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    (83)
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    (67)
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    (102)
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    (58)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great location. Check in went smoothly. Arrived at 11:00 am and the front desk told us that our room would be ready in one hour. Got in the room at noon. We used points so the room was small but adequate. Was one of the quietest rooms we have ever stayed in. Great location close to the park and Metro... More 

Was this review helpful? Yes 1
Pittsburgh
Top Contributor
70 reviews 70 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful redo of a former palace into a boutique hotel. Rooms very comfortable and nicely decorated. Staff very attentive and helpful in everything we needed. Not inexpensive, but a great place to use marriott points. Breakfast is €29 euro per person but we were able to find great breakfast nearby for much less. Within walking distance of almost everything we... More 

Was this review helpful? Yes 1
Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Pittsburgh, Thank you for choosing us while your recent visit to Madrid. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Thank you very much for your confidence and we hope to see you soon at the Autograph Palacio del Retiro hotel! Best... More 

Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location of this hotel is very good: across from the very pleasant Retiro park, close to great Madrid museums, good for exploring "royal" Madrid. We had a standard room booked on Marriott points. It was quiet and good size. It had a large walk-in closet, a dressing room actually, adjacent to the bathroom. It was nice to have suitcases and... More 

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Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Jana004, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order... More 

Palm BeachGardens
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Small, elegant and quiet hotel located in a very upscale neighborhood in Madrid . Friendly staff and good service. Like staying in a private home. Small combination bar, dining room, lobby. Large rooms, well furnished. No Executive Lounge. Business support limited.

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Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear RonSinger, Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Our entire staff has the commitment to improve and meet the Marriott International Hotels standards to make your stay a unique experience. Thank you very much for your confidence in the Marriott Family... More 

Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here on a trip together to France and Spain and the only thing we regretted was not staying longer! We went jogging at the beautiful Parque Del Retiro across the street (formally royal grounds) and had a great time eating and exploring the rest of Madrid only a walk away. Great facility, staff and extremely... More 

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Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Brandon, Thank you very much for your kind comments. We are very glad to hear of your feedback. Best Regards and we hope to see you soon in Madrid! More 

Miami Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

How a nice hotel with great facilities, have a such poor evil front desk manager who decides by finger when to give you the room? Being affiliated with Marriott, a lot of guests come from America, and arrive on early overnight flights. You want to just get your room as soon as you get to the hotel, but not, the... More 

Was this review helpful? Yes 3
Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Pachatraveler, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Since our Hotel has just 50 rooms with 7... More 

Sydney, Australia
Top Contributor
66 reviews 66 reviews
58 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 13, 2015

Great location, just walk distance to Retiro park and most all attractions included the Museum Nacional del Prado. The room is very beautiful, wonderful view and great decor. The service is good and very friendly and helpful.

Was this review helpful? Yes 1
Top Contributor
96 reviews 96 reviews
31 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed April 6, 2015

My husband and I stayed here for three nights on our 25th anniversary trip to Spain. He's a Marriott Gold member and we used points for our stay with a 50€ a night fee to upgrade to a superior room. Despite a few negative reviews, our experience with the desk staff was excellent. Raquel was particularly helpful and let us... More 

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Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Mrs. Maboc, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 19, 2015

What a beautiful hotel, what a location, WOW... all these thougts came to mind before getting out of the limo... Check In-> UNFRIENDLY Check Out -> Even MORE UNFRIENDLY The rest was superb, the location is hard to beat, right accross from the park and the area is very quiet for being in the center... Around the hotel are one... More 

Was this review helpful? Yes 5
Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Michael, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Palacio Del Retiro, Autograph Collection. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any... More 

USA
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 17, 2015

I spent one night in March at this hotel since I was flying out early the next morning. The hotel staff was very friendly and pointed out some nice places to go relatively close by. The location of the hotel is very good as well. There is a restaurant on the first floor that is open for food till about... More 

Was this review helpful? Yes 1
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Staying in Paseo del Prado

Neighborhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
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