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AC Palacio del Retiro, Autograph Collection

#86 of 454 Hotels in Madrid
Certificate of Excellence
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Alfonso Xii Street, 14, 28014 Madrid, Spain
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AC Palacio del Retiro, Autograph Collection
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323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • German first
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  • Italian first
  • Japanese first
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  • All months
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    (85)
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Mill Valley, California, USA
Top Contributor
75 reviews 75 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is very well located next to the 3 top museums and gorgeous Retiro Park. Walking to the metro is easy - 2+ blocks. The building is very special as well. It is an old mansion with many of the features preserved. The staff was very knowledgeable and helpful too. Now the bad news. We stay in every type... More 

Was this review helpful? Yes 1
United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Reception staff were very accommodating to our requests upon check in, room was a very high standard. The slippers were very big, though I'm sure Paris Hilton would have enjoyed shoving her size 11 trotters into them. Breakfast very good, waiting staff polite and attentive. The decor in the hotel was very pleasing to the retinas. Good location, Retiro very... More 

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Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear El D , Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to... More 

New York City, New York
Top Contributor
73 reviews 73 reviews
60 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 1 week ago

We just finished a wonderful three night stay at the Palacio del Retiro. The hotel is excellent. The rooms are large, well-furnished, and spotless. The bathrooms are modern and very clean. The location is very convenient to the Prado and other must-see attractions. We had a car and the staff parked it for us (for free) during our stay. The... More 

Was this review helpful? Yes 2
Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Erastus, First of all I would like to thank you for choosing us while your stay in Madrid recently. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Thank you very much for your confidence in the Marriott Family Hotels and specially at... More 

Boca Raton, Florida
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Palacio de Retiro during the Mutua Madrid Open, so it was filled with tennis players, coaches, etc. There was always a crowd of young people outside waiting to see Rafe or Serena coming or going. Our visit got off to a horrible start when the desk clerk told us that he did not have our reservation... More 

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Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear llbalto, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Hotel. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Wow! I really enjoyed our stay here. We arrived in the morning and tried to check in early. As usual, our room wasn't ready so our luggage was checked and they told us they'd call when the room was ready. Unlike the U.S. Where they never seem to call when the room is ready, we got a phone call an... More 

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Directorpr, Director de Relaciones Públicas at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Sir/ Madam, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Thank you very much for your confidence and... More 

Boulder, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I fell in love with this hotel when I entered the lobby. Photos don't do it justice. The light, the angles, the old world charm, from the original (non working) elevators to the twisting staircases and crown molding. Our room was nice. Bathroom especially with the huge walk in shower. Only complaint was lighting in the bathroom was ideal for... More 

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Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Marie, I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to leave us your comments. Your suggestions are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Thank you very much for your confidence... More 

austin
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here 3 nights after walking 120km of the Camino and visiting Santiago for a couple of days. The staff here were wonderful. They know the city well and never steered us wrong on places to eat or directions. Definitely would want to stay here again.

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Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Klossau, We would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order to improve in... More 

Beltsville, Maryland
Top Contributor
83 reviews 83 reviews
38 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here 5 nights in two different rooms. The first was a superior courtyard view, which developed a problem on our third day. Hotel staff offered to move us to a suite, which we thought a great response to the issue. Generally both rooms very comfortable, but a few minor drawbacks. The safe in both rooms is on a... More 

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Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Beltsville, Thank you for taking the time to share your experience with the AC Palacio Del Retiro, Autograph Collection®. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure... More 

Chapel Hill, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property is outstanding from all perspectives. A splendid historical building, with all modern amenities. Location just across from the Retiro park which allows for great leisure activities.It is in walking distance from the historical part of Madrid. Staff is very helpful and fluent in English. They are also very attentive to the requests and desires of the clients Rooms... More 

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Was this review helpful? Yes
Directorpr, Director de Relaciones con Clientes at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Chapel Hill, Thank you for choosing us while your stay in Madrid recently It is always a pleasure for us to receive our guests comments. Thank you very much for your confidence in the Marriott Family Hotels and specially at the Autograph Palacio del Retiro hotel. Best Regards and we hope to see you soon in Madrid! More 

Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The AC Palacio del Retiro hotel room was excellent and services provided were first class. The breakfast was very good, and the bar service was also top notch. It's close to many restaurants and tapas bars, and right across the street from Retiro Park. We would not hesitate to return if and when we go back to Madrid.

Was this review helpful? Yes
Directorpr, Guest Relations Manager at AC Palacio del Retiro, Autograph Collection, responded to this review

Dear Mr. William, First of all I would like to thank you for choosing us while your recent stay in Madrid. Thank you so much for your nice comments, for sure they will be very useful to our future guests. Our entire staff has the commitment to improve and meet the Marriott International Hotels standards to make your stay a... More 

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Staying in Paseo del Prado

Neighborhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighborhood
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