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Petit Palace Puerta Del Sol

3.0 of 5 C/ Arenal, 4, 28013 Madrid, Spain
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Petit Palace Puerta Del Sol
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Petit Palace Puerta Del Sol
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282 reviews from our community

Traveler rating
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    55
    27
    15
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Top Contributor
77 reviews 77 reviews
41 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed yesterday NEW

this was a real nice find and a good surprise, when you enter it seems dull and drabby but the service and friendliness of the staff is very apparent, the room was surprisingly spacious and seemed to be recently renovated, bed was average but decent, bathroom was quite nice and big and clean. TV was small and strange to operate... More

Was this review helpful? Yes
Kingston, Washingston
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Open the window to the square below in the heart of the city and the beat is on. It did not quiet till about three in the morning. Close the window and the room was way too stuffy. Woke up with a lovely backache and in the middle of the night, my husband fell between the beds as they were... More

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2 reviews
4 of 5 stars Reviewed 4 weeks ago

This is a nice small enough Hotel in very nice neighborhood. We decided to do something different because my travel schedule was very busy, after 4 days in Portugal I couldn't get return from Lisbon to Helsinki so that we could have a weekend, so my wife took a flight from Helsinki to Madrid on Friday and I came from... More

Was this review helpful? Yes
PPPuertadelSol, Front Office Manager at Petit Palace Puerta Del Sol, responded to this review

Dear Pekka N, thank you very much for your great review about your stay with us. We are very glad to know that you and your wife has enjoyed the hotel and the city. We hope to see you soon back for a longer stay! With the best wishes, David Brañas Front desk Manager pds@petitpalace.com More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 16, 2014

This was a fantastic hotel for us. We were a little worried that it would be noisy at night, after reading other reviews, but we found it wasn't that bad considering we had a room right at the front. The hotel was clean and friendly, great sized bathroom with a fab shower. The only slight thing we found was that... More

Was this review helpful? Yes 2
PPPuertadelSol, Front Office Manager at Petit Palace Puerta Del Sol, responded to this review

Dear Sam, First of all I want to thank you for the time taken on submitting your reviews. We are really glad to know your stay was even better than you expected. We always work hard to make our guests feel like if they were at home. We hope to see you again in future Kind regards David Brañas Reception... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2014

It was second time for us to visit Madrid.Last time Madrid did not make any outstanding impact for us.But this time we went to hotel, and there was a very friendly Sonia who helped us a lot.Train tickets, tips and of course checked king Felipes coronation schedules:) Great hotel in good location and good service with reasonable prices.What else do... More

Was this review helpful? Yes 1
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review

Dear customer, thank you very much for your rating and comments. We are very glad to know that you have enjoyed your stay, and that you have felt comfortable. We want to thank you also your comments about our staff, with the best wishes, David Brañas Front desk Manager pds@petitpalace.com More

Barrow-in-Furness, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 7, 2014

This was a trip to Madrid and was pre booked for us by an agency company so sometimes you don't know what you are going to get. The hotel Petit Palace was a clean and tidy hotel. The room I stayed in was good and had plenty of facilities including a mini bar and tv etc. I did not eat... More

Was this review helpful? Yes 2
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review

Dear guest, thank you very much for your rating and your comments about your stay. We are very glad to know that you have enjoyed your stay in our hotel. As you said in your comments, our hotel has a great location, very close to the main touristics points as the Royal Palace, Prado museum, Plaza Mayor etc... We hope... More

Edinburgh, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 26, 2014

This hotel is best for its fantastic location and the staff were really helpful throughout our stay. The only cons to staying here is that the bathroom had a really uncomfortable stench. We tried running hot water to get rid of it but it just wouldn't go away. Also, they seemed to use a really strong detergent that left the... More

Was this review helpful? Yes
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review

Dear Customer, thank you very much for your feedback, we are pleased to know that you enjoyed your stay. Also appreciate your comments about our staff, we work every day to ensure that our guests leave the hotel satisfied with their stay. Thanks again for your rating. With the best wishes, David Brañas Front Desk Manager puertadelsol@petitpalace.com More

England
Top Contributor
50 reviews 50 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

I have just returned from a business trip to Madrid and this time we decided to find a hotel which was more central. The location of this hotel was fantastic, right next to puerto del Sol which has a fantastic atmosphere with so much going on. Unfortunately this resulted in the evenings being very noisy at times! Some nights people... More

Was this review helpful? Yes 1
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review

Dear Customer, thank you very much for your feedback, we are pleased to know that you have been enjoying the city thanks to our fantastic location. Referring to Arenal street is a busy central street, however, we want to let you know that we have interior rooms with the same amenities as the exterior, but quieter. We look forward to... More

East Hartford, Connecticut
Top Contributor
230 reviews 230 reviews
30 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed April 26, 2014

For me, this hotel was all about the location. It is right next to Puerta del Sol and within walking distance of so much. From here we walked the museums (Prado, Reina Sofia), the Royal Palace, and many other beautiful sights. There are plenty of restaurants and shops nearby. I would gladly stay here again, just based on the location.... More

Was this review helpful? Yes
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review

Dear KDAA, thank you very much for your kind words about our hotel, we are very glad you have enjoyed your stay with us. We still working in order to improve our services and facilities. Hoping to see you soon again. With the best wishes, More

New Delhi, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2014

I have travelled to Madrid 4/5 times, but always stayed in 5* hotels due to corporate groups with me earlier ( I work for a leading holiday company in New Delhi, La Vacanza Travel). This time it was a sponsored visit by Madrid Visitors & Convention Bureau. Expectations were really high for booking was made by Madrid Tourism board but... More

Was this review helpful? Yes 2
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review

Dear Customer, thank you very much for your words, it is a pleasure to read comments like yours. All our efforts are to make our guests feel like at home, and reading your review, we are proud that you compare us with 5 star hotels, as these efforts are rewarded. Again, we appreciate the time you have taken to share... More

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Additional Information about Petit Palace Puerta Del Sol

Address: C/ Arenal, 4, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Puerta Del Sol 3*
Number of rooms: 64
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Also Known As:
Petit Palace Puerta Del Sol Hotel Madrid

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