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All 456 Madrid hotels

INNSIDE Madrid Genova

4.0 of 5 Hotel   |   Plaza Alonso Martinez 3, 28004 Madrid, Spain
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INNSIDE Madrid Genova
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Ranked #54 of 456 hotels in Madrid
A recent review
4 of 5 stars reviewed 3 weeks ago
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117 people have reviewed this hotel

Traveler rating
    66
    34
    9
    6
    2
See reviews for
13
59
6
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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London
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I liked this hotel - really good reworking of an old building. Bed was super comfortable, free minibar a nice touch, friendly welcome. Only downside was how hard I found it to understand to work things - the heating, the shower etc. no instructions and none of it was very intuitive, at least to me! A little bit more attention... More

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear NushNushandBooBoo, Thanks for sharing your opinion with the rest of the travellers on Tripadvisor Nice to hear you enjoyed your stay at Innside Madrid Genova and his atributes as free minibar as well as free internet conexion Also we will take note of your comments about the maintenance and doublecheck the room you stayed at. Looking forward to welcoming... More

Waterford, Ireland
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed in this hotel for a weekend while visiting Madrid. We would love to come back it was a beautiful clean hotel and the staff were fantastic! 5 stars on everything it had to offer

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Emilywicks, Thank you for having taken few minutes to share your opinion about Innside Madrid Genova through Tripadvisor. It is nice to read you enjoyed your stay and you liked the hotel. Have a look to our other two properties in Madrid, Innside Madrid Luchana or Innside Madrid Suecia, you will love them too! All Innside Madrid Genova look... More

Stockholm, Sweden
1 review
5 of 5 stars Reviewed March 11, 2014

So happy with our stay, 3 nights, at this hotel. Quiet, clean and spacious rooms. Perfect location, and a delicous breakfast. The reception was very friendly and gave us great and personal restaurant tips and help us with tickets to Real M.

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Mr Jeppe111, Thank you for sharing your opinion about Innside Madrid Genova at Tripadvisor. We are very pleased to read you enjoyed your stay with us and you liked the Innside Touch!! Looking forward to wellcoming you back soon Best Regards More

Aberdeen
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 10, 2014

I stayed here for 1 night in October 2013 on a business trip. It was a very nice hotel, staff was exceptionally friendly and innside it was very modern but still had a nice feeling. Room was spacious, comfortable bed and lovely bathroom. Very clean. Also short walking distance to shops and restaurants. Breakfast was good but the Tea on... More

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Hege_71, Thanks for sharing your experience at the Innside Madrid Genova with the rest of travellers through Tripadvisor We are very glad to read you enjoyed the hotel and its deco and you made the most of its location. By the way, the decoration has been choosen to try to make feel our guest as in their homes. We... More

Rome
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 10, 2014

This hotel was in a great location, on the Alonzo Martinez Plaza, which is one of the main metro stops. We made it from the airport here by metro, switching once only. The hotel is clean, refurbished, it's an old apartment building which was restored and made into a hotel. Beds were comfortable, amenities so-so, nice bathroom with lovely shower.... More

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Sofuia, Thanks for sharing your experience at Innside Madrid Genova through Tripadvisor. At Innside, our aim is to exceed our guest´s expectations and we are very glad when we get it as it was you case. Comments like yours make us keep working in the same line of standards, based on excellence and closeness of service Looking forward to... More

London, United Kingdom
1 review
5 of 5 stars Reviewed February 9, 2014

My wife and I stayed here for two nights as were both impressed. Location is right next to Bilbao metro station which gets you to Sol in 10 minutes if you don't feel like the 20 minute walk (after a huge steak dinner and a nice Rioja I must confess the walk back Sol didn't appeal). 30 euro cab ride... More

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Spencer P, Thanks for sharing your opinion about Innside Madrid Genova through Tripadvisor. We are very pleased for your comments and we are very happy to read you enjoyed the hotel, the staff and the nice location of the hotel Have you already checked our other two properties Innside in Madrid? Innside Madrid Luchana, in the heart of Chamberi... More

Cancun, Mexico
Top Contributor
83 reviews 83 reviews
65 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 30, 2014

This is the kind of hotel where you need to carry your own luggage, you don't speak to anybody during your stay, except for the front desk staff who are very friendly by the way. The rooms are modern, very cold floors ( get cold from the windows...Its an old building but remodeled). Breakfast was just average..nothing extraordinary. Very good... More

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Pecasman, Thanks for sharing your opinion about Innside Madrid Genova though Tripadvisor. We are pleased to read you enjoyed the hotel and its location. We hope to wellcome you back soon Best Regards More

Paris, France
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

... it needs some improvements. All in all a nice boutique hotel where I could here no noise at night. But being in a terrace room (premium room), I felt frustrated not to be able to open the window once (room 503 is facing the terrace itself)! Just for that I would have preferred to have a room in a... More

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Macegordon, Thanks for sharing on Tripadvisor your opinion about Innside Madrid Genova We do apologise for the incoveniences during your stay. At Innside, our aim is to exceed the guests's expectations and we are very sorry when we do not get it, as it was your case We would like to inform you that to solve the puntual failure... More

Shanghai
1 review
5 of 5 stars Reviewed November 28, 2013

Stayed here for a whole week. Be impressed! Very convenient location with metro station nearby just 1-min walk. Easy to plaza colon, salamanca, sol and almost 20-min walk to every famous sightseeing. Also there's a Carrefour express within 10-min walk. Rooms are fabulous with a small balcony. You can have everything you need in the room. Free mini-bar with gas... More

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MariaFierros, Rooms Division Manager at INNSIDE Madrid Genova, responded to this review

Dear Elaine B, Thanks for taken few minutes of your time to share your opinion about the services at Innside Madrid Genova on Tripadvisor We are glad to hear you had a great experience with us and you enjoyed also the emblematic location of the hotel I reccommend you to visit our new property openned in December 2013, Innside Madrid... More

mallorca
Top Contributor
92 reviews 92 reviews
22 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed November 15, 2013

Deeply ordinary, frankly. No character whatsoever, and my suspicion is that this is yet another hotel run by accountants. Here's a symptom: they don't have porters. So if you have luggage, you have to struggle it from the taxi, and up the marble staircase in reception. This of course saves a salary-cost. But if they thought a bit, in a... More

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Ignacio_Alastuey, Area Guest Experience Manager - EMEA at INNSIDE Madrid Genova, responded to this review

Hi Goodfather Mallorca, First of all thank you for choosing us in your last stay in Madrid. We are really sorry for not having reached your expectations this time in service and Room infrastructure. As per brand we do not offer such services as porters, bellboys (even though our reception team is more than welcome to give assistance with the... More

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Additional Information about INNSIDE Madrid Genova

Address: Plaza Alonso Martinez 3, 28004 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #54 of 456 hotels in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — INNSIDE Madrid Genova 4*
Official Description (provided by the hotel):
The first INNSIDE boutique hotel in Spain is located in Génova street, in the heart of Madrid. Its privileged location, close to the main business, shopping (Milla de Oro – Golden Mile), cultural and leisure areas (Calle Fuencarral) makes it the best option for guests from all over the world visiting Madrid looking for an unforgettable stay with personalized service and superb facilities. ... more   less 
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