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NH Collection Paseo del Prado

#69 of 453 Hotels in Madrid
Certificate of Excellence
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Plaza Canovas del Castillo, 4 | Barrio de Las Letras, 28014 Madrid, Spain (Formerly Gran Hotel Canarias)
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NH Collection Paseo del Prado
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650 Reviews from our TripAdvisor Community

Traveler rating
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    273
    81
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, TX
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is convenient to several museums, a huge park, the train station, and plenty of fun places to eat. We had a cute room with 2 twins beds in a corner overlooking the fountain. The breakfast is lovely, as in all the nh Hotels.

Review collected in partnership with NH Hotels

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We stayed at another hotel in Madrid we were not satisfied with and decided to make our few days stay more pleasant, even if it meant double the hotel cost. Looking on the site of NH Collections del Prado it seemed the place we were looking for, so we moved to it. In reality the rooms were very small (we... More 

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mrs. Elaine, Thank your for sharing with us your experience. I can assure that help us to keep improving. For all our hotel team the guest is the most important, and we have been working to make the guest stay a memorable experience, and is very disappointed that you did not feel at home as we wish. We take... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The building and the rooms are beautiful. The hotel is ideally situated in the city center of Madrid. You're just a couple minutes walk away from Puerta del Sol. The staff is very friendly and the breakfast is excellent.

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank you very much for your time and for sharing with us your experience. With the hope to see you back in the hotel as soon as you imagine, More 

Coventry, United Kingdom
Top Contributor
66 reviews 66 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is superb. Right across from the Prado itself, easy to get to from the airport and walking distance to the best madrid has to offer. The staff are very friendly and helpfull and really do what they can to help and give advice. The room itself was cluttered and tiny. Bad design really as the bathroom is huge... More 

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank you for your time. At The Nh colletion Paseo del Prado we try all to make the guest really fell at home, and is very disappointed that you could not fell in this way. I would like to ask you to reconsider your opinion about us and give another try in your next visit to Madrid, and... More 

Illinois
Top Contributor
58 reviews 58 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the hotel before starting our camino. This hotel is located across the street from the Prado, just a short walk to great places to eat in the Plaza Mayor. We upgraded for a small fee to a larger room with a "fountain view". Unfortunately the tree on the parkway obstructed the view of the fountain. The room... More 

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, We take good not of your comments and I can assure that it means a lot for all of us. Thank your for your time. My best regards, More 

San Marcos, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is located directly across the street from the Prado Museum. There are 2 other major museums within a short walk from the hotel. The hotel is also located near the " hop-on Hop-off" bus that takes tourist through the city. The hotel staff is very accommodating, and the hotel is very clean. Would recommend the hotel all other.

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Frank, I can assure that your comments means a lot for all of us. Thank your for your time. My best regards, More 

Lantana, TX, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Have been in Madrid many times before, this has to be the best location. The staff was extremely courteous and helpful. Lilian was outstanding with local recommendations and booking restaurants and taxis. Had one issue with water in the room apparently leaking from the bathroom. would definitely return.

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mr. Ramon, Was a real pleasure for all of us to host you in the hotel. I remain at your total disposal and hope to welcome your personlly in your next visit to Madrid. My best regards, More 

Paradise Valley, Arizona
Top Contributor
212 reviews 212 reviews
66 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The front desk was very helpful and nice to two ladies that didn't speak Spanish! We stayed here before we started our Camino. The rates were very reasonable and included a delicious and hearty breakfast (lots of choices). The NH is about 10 miles from the Madrid Airport...(P.S. Starbucks is just across the street)

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank you so much for you nice comments about our team and for sharing your good experience with us. With the hope to see you back soon in the hotel, More 

Santa Barbara, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

If you're staying in downtown Madrid, the NH Paseo Del Prado is an excellent choice. The location - right across the street from the Prado - can't be beat, and despite the busy intersection, the modern construction means the NH is perfectly quiet. Aside from the clean, comfortable rooms, the staff goes the extra mile to take care of the... More 

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank you very much for choosing us in you last visit to Spain and for your kind comments. Looking foward to welcome you back in your new home in Madrid, More 

Bradford, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nothing to fault in this hotel. If you're coming from Madrid airport terminal 1, take the yellow "Express" bus to the city, and get off at Cibeles; then it's one block to walk. Lots of quirky, really local restaurants and bars in the blocks behind this hotel.

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, We are very glad to know that you enjoyed all the restaurants around the hotel and your stay with us. We remain at your disposal, More 

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