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NH Collection Paseo del Prado

#69 of 452 Hotels in Madrid
Certificate of Excellence
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Plaza Canovas del Castillo, 4 | Barrio de Las Letras, 28014 Madrid, Spain (Formerly Gran Hotel Canarias)
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1 room 1 guest
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NH Collection Paseo del Prado
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737 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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    (737)
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    (172)
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Moscow, Russia
1 review
5 of 5 stars Reviewed 1 week ago

Traveled a married couple, we were in Madrid 3 days - fell in love with Madrid I liked everything - the hotel itself, service, weather :) and especially the proximity to the Prado Museum, managed to see a lot.

Review collected in partnership with NH Hotels

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Kawagoe, Japan
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

公園に面した落ち着いた感じのエリアにあり、プラドやレイナソフィア、ティッセン美術館に歩いて行けるという今回の私たちのマドリット滞在の第一の目的にぴったりのロケーションです。午後9時すぎの到着,公園が見渡せる大きな窓があるとても良い部屋に案内されたのですが、成田からのフライトですっかり体が冷えきってしまった58歳&67歳はどうしてもお風呂につかりたくなり、フロントに取って返しバスタブのある部屋をお願いしました。とても穏やかで感じの良いフロントマネージャーの女性(たぶんリリアン?)は少し困ったようでしたが、pcをいくつかチェックしてでもこの部屋はまったくのno view ですがそれでもいいですか?と念をおしました。部屋のドアを開けてその訳が分かりました。窓ははめ殺しで全体に薄暗く最初に案内された部屋とはまるでイメージの違う部屋でもしかしたら普段は使われていないのかもしれません。それでも私たちは旅の始めに体調を整えることの重要性を経験的に知っているので、ただバスタブのためにこちらを選択したわけです。スペイン人の感覚からしてこの夏の暑い中、バスタブのために美しいviewをあきらめるとはさぞ不可解だったことでしょう。5日滞在のうち、2日はこの部屋残り3日はwith viewの部屋へ変えてもらいました。その際もエンリケという若いフロントスタッフが部屋をいくつか見せてくれました。この黒い瞳の好青年には面倒なALSAのインターネット予約などもすべてやったもらい、チェックアウトの日にはタクシーまで荷物を積み込んでもらい握手をして見送ってくれました。不慣れな土地で英語でコミュニケーションがとれ、暖かく接してくれるフロントというは旅行者にとって心強い味方です。 皆さん書いていらっしゃるように、近くにスタバやテイクアウトの店があるのも朝食に便利です。価格的にも十分納得のできる範囲です。 Thank you,Enrique! You were a great help to us during our stay in Madrid, and we enjoyed the travel in Spain. We hope to stay at Paseo del Prado again.

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Chengdu, China
1 review
5 of 5 stars Reviewed 2 weeks ago

the perfect location, it is quite near the train station, only two minutes' walk, the most comfortable rooms in Pairs i have ever had and friendly staff. i lost my clothes there and they helped me send it back. really appreciate.

Review collected in partnership with NH Hotels

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Barcelona, Spain
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Prefect hotel next to the city centre of Madrid. Breakfast is perfect and rooms are big and brand new. There is free water and coffe, what is a plus after a day at work. It is perfect for business. Employees are nice ad polight. the only drawback that it has is the wifi, unless you pay for the upgrade, the... More 

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Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location! Right across the street from the Prado. We were limited on time, since we only had a 24 hour layover in Madrid and decided to spend a few extra dollars to be in central Madrid. EVERYTHING is walking distance...we walked everywhere-- Plaza Mayor, the Place, Prado,etc... There are a lot of little restaurants around as well to eat/drink--... More 

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Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank your very much for the time you took to share your impressions about your last stay with us. I assure you that comments like yours helps us to stay motivated to keep improving. Hopefully i will have the chance to welcome you back on your next trip to Madrid. Yours sincerely, Lilian Ferrer Guest Relations Manager More 

Hamburg, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

friendly staff, clean, very central - Prado and el Retiro 3 min walk The Tapas bar (which is also the Restaurant of the Hotel) is quite nice but a bigger choice of Food would be lovely. There are "indoor" rooms without a view but which are calm. Room with a view is nice, good Windows, you can hear the street... More 

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Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, We are pleased to know that you enjoyed your last stay with us and hopefully it will be one of many stays in your new home in Spain. I remain at your disposal, More 

Hong Kong Region, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Bad experience due to the noise from next door and the connection door between 2 rooms was thin like paper. Couldn't nap after a long flight. Receptionist tried to call them but they didn't stop. Also, outrageous charge for minibar!! It's even more expensive than a five-star hotel I stayed in before. Don't open anything there! Hotel is alright but... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your experience at the Hotel NH Collection Paseo del Prado. It is our mission to exceed our guest’s expectations and satisfaction, and we realy apologise if you did not had the experience you expect. I take note about your comments and follow up what... More 

Miami Beach, Florida
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Can't beat the location in heart of it all. One of best breakfast buffets I've seen anywhere. Rooms euro sized (small), but pristine and comfortable. Great bath. Hotel has been recently remodeled, bringing modern updates to classic elegance.

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Under the name of the NH Collection Paseo del Prado team, i thank you for the time you have taken to share your delighting experience with us. I can assure help us to keep motivated and it is pleaseat to see that our guests are enjoing their stays. Looking forward to welcome you back in the hotel as... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed July 24, 2015

Great hotel, great staff. Room was a bit cramped due to size of room vs large bed. No view except to see next building about 20 feet away. That said, I was there to enjoy Prado not the window view. Being close to Prado was my goal and this hotel was affordable and across the street from Prado.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Under the name of the NH Collection Paseo del Prado team, i thank you for the time you have taken to share your delighting experience with us. We remain at your disposal, Lilian Ferrer Guest Relations Manager More 

Level Contributor
6 reviews
4 of 5 stars Reviewed July 23, 2015

Very good 4 star hotel, convenient location near from many restaurants and attractions, room size good for European standards plus a convenience store with coffee shop and taxi point across de street. Very satisfied stay ................

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Staying in Huertas

Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
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