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NH Collection Paseo del Prado

#67 of 454 Hotels in Madrid
Certificate of Excellence
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Plaza Canovas del Castillo, 4 | Barrio de Las Letras, 28014 Madrid, Spain (Formerly Gran Hotel Canarias)
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NH Collection Paseo del Prado
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682 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris
2 reviews
5 of 5 stars Reviewed yesterday NEW

The Hotel NH Paseo del Prado is definitely a very nice place to stay in Madrid. It is extremely well located. The staff is very professional and helpful, always at your disposal with a smile. The bedrooms are nice and the breakfast buffet is just marvellous !

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New York City, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

So nice the first time that we wanted to stay there again. This time, the staff was unfriendly, seemed bored and annoyed, even when we said how much we loved their hotel when we arrived,. We were put in a run-down, very small, "superior" room, 1/2 the size of the "superior" room we had 2 years ago , the room... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I highly recommend this hotel. I'm a light sleeper and my first floor room with a window view of the traffic circle was still quiet enough for me to sleep....also a very short walk to Plaza Mayor. This is my second time staying here. Breakfast included was great. Hotel staff are very polite and caring and will do their very... More 

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, We are very pleased to know that you could enjoy that much your stay with us. At the NH Collection Paseo del Prado our aim is make sure the guest can fell at home and we are glad to know that you could have a good time in Madrid as a local. I look forward to the pleasure... More 

Melbourne, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel has one of the best locations in all of Madrid. Across the street from the Prado Museum, it is a perfect location for travelers. Fantastic view of the Neptune fountain from our room. Beautiful room with marble bathroom and upscale fixtures. The included breakfast was very enjoyable, Friendly, courteous, and helpful hotel staff. I will stay here again... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Frank, I sincerely appreciate your kind words. I am delighted to know that you enjoyed your last stay with us. Looking forward to welcome you back personally, More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

after reading the trip advisor reviews we booked to stay here and were not disappointed. Lillian met us at the counter, making sure we had everything we needed and advising us of places we were interested in, even ringing a friend to check, booking us into a performance. Other staff were equally as helpful. The hotel is walking distance from... More 

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mrs. Trudy, Thank you very much for your time and for the kind words about myself. I am glad to know that you enjoyed your stay with us and I hope you have enjoyed the rest of the holiday in Spain. Looking forward to welcome you back in the hotel as sooner as you expect, More 

Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms are quite small even for an only person like me. For a couple it is difficult to say how they will be able to deal with this issue. On the other side, the bed is confortable, the bathroon is clean and the amenities are nice. The breakfast is very good and the location is excellent.

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mrs. Clélia, On behalf of the entire nh collection Paseo del Prado team I would like to express my sincere apologies for not being able to exceed your expectations in relation to the size of the room that was assigned to you during your last visit to our hotel, I hope this does not make you remove confidence in... More 

San Francisco, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My parents stayed here for 5 nights, while I was in Erasmus in Madrid. It was a great choice because the hotel is very central, in a quite and green zone of Madrid. Prices are "normal" considering the high quality services of the hotel. We did not eat there but breakfast was good, according to my parents' judgement. The staff... More 

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Luke, Let me thank you for the positive assessment given to us that i will proudly share with the whole team. I am delighted to hear that your parents enjoyed their stay with us, and we will be pleased to welcome then anytime they come to visit you. I remain at their and your total disposal, More 

Philadelphia, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had never been to Madrid, and we picked this hotel because of its central location, we generally like NH properties, and the prices seemed fair (and lots of good TA reviews). We were not disappointed in the least. The reception was friendly (our Spanish is pretty poor--no problemo!) and we were offered a €15 a night upgrade, which we... More 

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Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Marleny, I sincerely appreciate your comments about our team and the hotel. I can assure that is very important for us to know the details that are important to our guests and allow us to improve to make your next stay as pleasant as possible. Remember you got a new home in Madrid. More 

Wettingen, Switzerland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Fridogolo June 2015 We stayed for 6 nights in this excellent Hotel for a special celebration, we got a very nice wellcome present, very nice and calm room (N° 517), aircondition okay, Jacuzzi in the bathroom marvellous, breakfast amazing good and extensive, friendly staff, hotel is near to the museums, a short way to metro and historic places, it was... More 

Was this review helpful? Yes 1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank you for the kind words. We thank you too for choose us to spend such important date and I can assure that it means a lot for all the team to know that you could have a memorable stay in Madrid and in the hotel. Looking forward to welcome you back in the hotel soon, More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

NH Collection Paseo del Prado is centrally located with access to the Museo Paseo del Prado, walking distance to La Plaza del Sol, as well as other historic plaza's, near the train station. The staff at the hotel were absolutely helpful with scheduling day trips, giving us tips on how to get around town and above all very respectful. The... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Marleny, I cannot explain how glad we are to hear that you really enjoy your time in Madrid and in with us in your last visit to Spain. Remember we are at your total disposal, More 

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