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All 457 Madrid hotels

Gran Hotel Velazquez

4.0 of 5 Hotel   |   Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
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Gran Hotel Velazquez
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Ranked #344 of 457 Hotels in Madrid
A recent review
3 of 5 stars reviewed 2 weeks ago
Olga H Miami, Florida
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252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Syracuse, New York
Top Contributor
94 reviews 94 reviews
26 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Recently spent about 6 days at this hotel. Not so Grand at all! Building and accommodations are dated, linens worn, towels scratchy, bathrooms dirty. This hotel has definitely seen better days. Buffet breakfast is expensive and has nothing substantial. Reception staff were not friendly or helpful. The only outstanding staff was a young bellboy. The only thing this hotel has... More

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Miami, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I love to stay in hotels that have character; however there's a difference between character and old! This hotel has the character but it needs to be refurbished so you don't feel like you are in an old and dilapidated place. It had a stale odor all over. The staff at the front desk weren't that friendly either. One particular... More

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Senior Contributor
25 reviews 25 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2014

Good location with plenty of good bars and restaurants nearby. Room was clean and comfort Staff a bit stiff and not that friendly However we got a good price and would stay here agaiin if the price was right

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Michael, Thanks a lot for your remarks. Customers´ experiences are very important and useful for us. They help us to keep on improving continuously. We will work hardly in order to do our best and raise quality of our services and facilities. Hope to see to you soon Kind Regards, Sales Department More

Haifa, Israel
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2014

Its not realy 4 star hotel. the bathroom is not clean, the floor in the bathroom was broken. the beds not comfortable. the hotel have very good breakfest, the hotel is in a great location, close to shops and many great areas. the wifi was OK. close to the exit to the airport and have 24/7 taxies out of the... More

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North Weymouth, Massachusetts, United States
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 12, 2014

Stayed here for 4 nites..no electricity in the bathroom after 2nd nite ..electrical outlets hanging out of the walls with wires..old bathrooms 1 washcloth ..no iron..staff unfriendly and hardly spoke English..all we got to the complaints was a shrug.. Hotel was prepaid they Orbitz ..this hotel is a joke..don't waste your money!..should be closed down or reported to the ministry... More

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Lisa, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction.However, we regret to not having succeeded on this occasion. We really appreciate your perception about your stay. We will keep on improving day by day to cover our guest expectations at 100%.... More

Ponte Vedra, Fl
Top Contributor
89 reviews 89 reviews
33 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed June 22, 2014

Well past its expiry date, the hotel is in a great location, close to shops and many great areas. The hotels is dated, clearly there is an opportunity to upgrade the hotel. The décor is nice 1960’s, all has the wear of time. The morning breakfast buffet requires that you arrive early as soon as it is set up, otherwise... More

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New Delhi, India
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 10, 2014

Stayed for 7 prepaid nights Smelly bathrooms and towels Staff does not speak English and no English channels on TV . Rooms on 8th floor very noisy as next to their water recycling plant. Please don't waste your money here...

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Caracas, Venezuela
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 25, 2014

Excellent location, very good staff, amazing breakfast, we were received with a bottle of Cava, great accesories in the room, toothbrush, dental creme, very nice, very old rooms, typical european shower, bed and pillows not so good

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Jose, Thanks a lot for your comments and compliments.The most important item for us is to cover the expectations of our guests as well as to reach our main aim: Customers´ Satisfaction. Hope to see you soon. Kind Regards, Commercial Department More

Miami Beach, Florida
Top Contributor
54 reviews 54 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 8, 2014

Voy a escribir el resto de la reseña en ingles para que los del extranjero también puedan entender y espero que la dirección tome MUY EN SERIO mis comentarios. This hotel is located centrally and is surrounded by wonderful eateries. However, the hotel surely does not do justice to the name of the great Spanish artist. Neither the phone nor... More

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Amsterdam, The Netherlands
Top Contributor
200 reviews 200 reviews
32 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed May 5, 2014

Fantastic entrance referring to its former grandeur, lots of copper and marble , a gin-bar, a restaurant and a well stocked breakfast buffet. So depending on the room rate you might have a good deal (we paid 120 euros for 3 pax in appartment room). But not everything is functioning as it should. Airco did not work, very small elevators... More

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear guest, We would like to thank you very much for your fantastic description, we are so glad to hear that you liked our decor and your remark about our famous breakfast. Sorry for the inconvenience, the air conditioning is maintained at a lower temperature than we ourselves can modify or show you the process in the own room. We... More

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Additional Information about Gran Hotel Velazquez

Address: Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Velazquez 4*
Number of rooms: 142
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Also Known As:
Gran Hotel Madrid

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Junior Suite with King Bed (76)
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Presidential Suite (127)
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