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Gran Hotel Velazquez

4.0 of 5 Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
#349 of 458 Hotels in Madrid
246 Reviews 3 of 5 stars
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Gran Hotel Velazquez
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Gran Hotel Velazquez
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246 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
25 reviews 25 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location with plenty of good bars and restaurants nearby. Room was clean and comfort Staff a bit stiff and not that friendly However we got a good price and would stay here agaiin if the price was right

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Haifa, Israel
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2014

Its not realy 4 star hotel. the bathroom is not clean, the floor in the bathroom was broken. the beds not comfortable. the hotel have very good breakfest, the hotel is in a great location, close to shops and many great areas. the wifi was OK. close to the exit to the airport and have 24/7 taxies out of the... More

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North Weymouth, Massachusetts, United States
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 12, 2014

Stayed here for 4 nites..no electricity in the bathroom after 2nd nite ..electrical outlets hanging out of the walls with wires..old bathrooms 1 washcloth ..no iron..staff unfriendly and hardly spoke English..all we got to the complaints was a shrug.. Hotel was prepaid they Orbitz ..this hotel is a joke..don't waste your money!..should be closed down or reported to the ministry... More

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Lisa, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction.However, we regret to not having succeeded on this occasion. We really appreciate your perception about your stay. We will keep on improving day by day to cover our guest expectations at 100%.... More

Ponte Vedra, Fl
Top Contributor
89 reviews 89 reviews
33 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed June 22, 2014

Well past its expiry date, the hotel is in a great location, close to shops and many great areas. The hotels is dated, clearly there is an opportunity to upgrade the hotel. The décor is nice 1960’s, all has the wear of time. The morning breakfast buffet requires that you arrive early as soon as it is set up, otherwise... More

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New Delhi, India
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 10, 2014

Stayed for 7 prepaid nights Smelly bathrooms and towels Staff does not speak English and no English channels on TV . Rooms on 8th floor very noisy as next to their water recycling plant. Please don't waste your money here...

Was this review helpful? Yes 1
Caracas, Venezuela
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 25, 2014

Excellent location, very good staff, amazing breakfast, we were received with a bottle of Cava, great accesories in the room, toothbrush, dental creme, very nice, very old rooms, typical european shower, bed and pillows not so good

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Jose, Thanks a lot for your comments and compliments.The most important item for us is to cover the expectations of our guests as well as to reach our main aim: Customers´ Satisfaction. Hope to see you soon. Kind Regards, Commercial Department More

Miami Beach, Florida
Top Contributor
51 reviews 51 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 8, 2014

Voy a escribir el resto de la reseña en ingles para que los del extranjero también puedan entender y espero que la dirección tome MUY EN SERIO mis comentarios. This hotel is located centrally and is surrounded by wonderful eateries. However, the hotel surely does not do justice to the name of the great Spanish artist. Neither the phone nor... More

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Amsterdam, The Netherlands
Top Contributor
185 reviews 185 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed May 5, 2014

Fantastic entrance referring to its former grandeur, lots of copper and marble , a gin-bar, a restaurant and a well stocked breakfast buffet. So depending on the room rate you might have a good deal (we paid 120 euros for 3 pax in appartment room). But not everything is functioning as it should. Airco did not work, very small elevators... More

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear guest, We would like to thank you very much for your fantastic description, we are so glad to hear that you liked our decor and your remark about our famous breakfast. Sorry for the inconvenience, the air conditioning is maintained at a lower temperature than we ourselves can modify or show you the process in the own room. We... More

Moscow, Russia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 4, 2014 via mobile

Staff fully absorbed by their own stuff, not helpful at all. Room service and restaurant personnel do not speak English: I had to match two menus myself to get what I want. Rubbish and old furniture , rather dirty. The only points I like: breakfast & location.

Was this review helpful? Yes
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 21, 2014

Booked hotel for boys trip to madrid there was 21 of us in triple rooms, hotel was spacious clean but big plus was the quality of the buffet breakfast, paella, meats, cheeses plus full cooked breakfasts. Would definately recommend visiting the gin bar next door, awesome, only negative is that its a 20 min walk to the touristy areas of... More

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Guest, Thank you for choosing Gran Hotel Velazquez for accommodation in Madrid. We would like to thank you very much for your comments but also for your useful remarks about the atmosphere and breakfast. We are happy to have covered your expectations and we are also very pleased that you have rated our hotel as excellent. We are looking... More

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Additional Information about Gran Hotel Velazquez

Address: Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Velazquez 4*
Number of rooms: 142
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Also Known As:
Gran Hotel Madrid

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