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Gran Hotel Velazquez

4.0 of 5 Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
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Gran Hotel Velazquez
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Gran Hotel Velazquez
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264 reviews from our community

Traveler rating
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    93
    78
    43
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gothenburg, Sweden
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

First time I stayed here was in 2008, when I came back in 2014 it looked exactly the same. The style of the hotel is possibly attractive to old people, lots of marble and fake gold. Personally I don't like it and when it is also dated and a bit worn out it just feels shabby. On the positive side,... More 

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Mexico City, Mexico
1 review
4 of 5 stars Reviewed 4 days ago NEW

Excellent location. Outstanding service and attitude of all staff. Take breakfast included rate; quality and breadth of buffet were very good. Only bad point: bed matresses are old; they need replacing. All in all, the cost benefit ratio of this hotel is very hard to beat.

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Alexandria,VA
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Once again, my husband and I spent a lovely week here, enjoying their excellent service and copious breakfast buffet which includes the usual cereals, pastries, cold-cuts, cheese, smoked salmon as well as a few Spanish specialties: omelet, paella,etc. The bar/tea room is as always a friendly place to meet friends, relax and watch some Madrileno social gatherings. Service is very... More 

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Guest, we would like to thank you for your opinion. We try our best in order to achieve our main aim: satisfaction of our guest making them feel like at home. We feel very proud of having got it on this time!! We really appreciate all your compliments. Looking forward to seeing you soon Regards, Sales Department More 

Lisbon, Portugal
Top Contributor
102 reviews 102 reviews
59 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have already reviewed this hotel but it never dissapoints me. I was in Madrid during Black Friday and it was so good to do the Xmas shopping and being able to come back to the hotel and leave all my packages before returning to another shopping spree in the Salamanca district or going to a museum nearby (I recomend... More 

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Isabel, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction. We really appreciate your perception about your stay. We will keep on improving day by day to cover our guest expectations at 100%. Hope to see you soon. Regards and Merry Christmas,... More 

Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel with a friend for three nights and wasn't sure what to expect as there had been some recent negative reviews . The positive aspects are that it is extremely well located particularly as a base to visit the city. It only a short walk from the metro station "Velázquez" and in addition there is always... More 

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Anne, Thank you very much for sharing your opinion about Grand Hotel Velázquez. It is very important for us to know our guests experiences in order to value the satisfaction level. We regret not to have covered your expectations 100% because of the incidents found during your stay. We feel unhappy for that and we work harder and harder... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We have stayed in this hotel almost every year when we visit Madrid. This year we were promised an upgrade when we made our reservation on the web...as always. When we arrived we were greeted by Gema, a lady in a bad mood. Our Junior Suite upgrade smelled really bad. The carpet was musty and had shrunk from a probable... More 

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Syracuse, New York
Top Contributor
105 reviews 105 reviews
27 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed October 14, 2014

Recently spent about 6 days at this hotel. Not so Grand at all! Building and accommodations are dated, linens worn, towels scratchy, bathrooms dirty. This hotel has definitely seen better days. Buffet breakfast is expensive and has nothing substantial. Reception staff were not friendly or helpful. The only outstanding staff was a young bellboy. The only thing this hotel has... More 

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Guest, Thanks a lot for your remarks. Customers’ experiences are very important and useful for us. They help us to keep on improving continuously. We really regret not to have covered your expectation at this time. We will work hardly in order to do our best and raise quality of our services and facilities. We hope you give us... More 

Miami, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 6, 2014

I love to stay in hotels that have character; however there's a difference between character and old! This hotel has the character but it needs to be refurbished so you don't feel like you are in an old and dilapidated place. It had a stale odor all over. The staff at the front desk weren't that friendly either. One particular... More 

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UK
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2014

Good location with plenty of good bars and restaurants nearby. Room was clean and comfort Staff a bit stiff and not that friendly However we got a good price and would stay here agaiin if the price was right

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Michael, Thanks a lot for your remarks. Customers´ experiences are very important and useful for us. They help us to keep on improving continuously. We will work hardly in order to do our best and raise quality of our services and facilities. Hope to see to you soon Kind Regards, Sales Department More 

Haifa, Israel
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2014

Its not realy 4 star hotel. the bathroom is not clean, the floor in the bathroom was broken. the beds not comfortable. the hotel have very good breakfest, the hotel is in a great location, close to shops and many great areas. the wifi was OK. close to the exit to the airport and have 24/7 taxies out of the... More 

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Additional Information about Gran Hotel Velazquez

Address: Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Velazquez 4*
Number of rooms: 142
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Also Known As:
Gran Hotel Madrid
Hotel Style:
#169 Luxury Hotel in Madrid

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