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Gran Hotel Velazquez

4.0 of 5 Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
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Gran Hotel Velazquez
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274 reviews from our community

Traveler rating
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    97
    79
    44
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Francisco, California
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel is located in the posh Salamanca neighborhood of Madrid, Spain> it's location allowed for easy access to public transportation to major attractions as well as the Prado museum. I spent a total of 5 nights at this hotel. The last three days of my stay, I was assigned a room off the back patio. The room had a... More 

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Miami, Florida
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

“Wonderful grand hotel in GREAT location” Great area, Barrio Salamanca, with many bars and restaurants all around. Great shopping in boutiques and chain stores. Also not far from the hotel there is a shop-cafe VIPS (open 24 hours) so you can purchase water etc. Great rooms, large with comfortable beds. We had an executive suite #614 facing front. Loved the... More 

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Moscow
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great area (Salamanca), not far from the hotel touristic bus stop, walk to the center on foot 35 minutes. Near the hotel are many bars and restaurants. Also not far from the hotel there is a shop-cafe VIPS (open 24 hours) Large rooms with comfortable beds (lived in suite), A varied breakfast buffet, Nespresso coffee, juices, bar with a good... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago

Stayed there for a 2 week vacation. I prepaid 3 months in advance and requested a non smoking room. I got a smoking area room with a noisy mini elevator next to my room I could hear all nite. The people at the front desk were rude, arrogant and not caring. Homero Rodríguez 210-364-6603

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review
Google Translation

Estimado Eduardo, Gracias por hacernos llegar su crítica, ya que a través de ella somos capaces de saber cual es... More 

Gothenburg, Sweden
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 18, 2014

First time I stayed here was in 2008, when I came back in 2014 it looked exactly the same. The style of the hotel is possibly attractive to old people, lots of marble and fake gold. Personally I don't like it and when it is also dated and a bit worn out it just feels shabby. On the positive side,... More 

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Mexico City, Mexico
1 review
4 of 5 stars Reviewed December 15, 2014

Excellent location. Outstanding service and attitude of all staff. Take breakfast included rate; quality and breadth of buffet were very good. Only bad point: bed matresses are old; they need replacing. All in all, the cost benefit ratio of this hotel is very hard to beat.

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Alexandria,VA
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed December 2, 2014

Once again, my husband and I spent a lovely week here, enjoying their excellent service and copious breakfast buffet which includes the usual cereals, pastries, cold-cuts, cheese, smoked salmon as well as a few Spanish specialties: omelet, paella,etc. The bar/tea room is as always a friendly place to meet friends, relax and watch some Madrileno social gatherings. Service is very... More 

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Guest, we would like to thank you for your opinion. We try our best in order to achieve our main aim: satisfaction of our guest making them feel like at home. We feel very proud of having got it on this time!! We really appreciate all your compliments. Looking forward to seeing you soon Regards, Sales Department More 

Lisbon, Portugal
Top Contributor
105 reviews 105 reviews
60 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed December 2, 2014

I have already reviewed this hotel but it never dissapoints me. I was in Madrid during Black Friday and it was so good to do the Xmas shopping and being able to come back to the hotel and leave all my packages before returning to another shopping spree in the Salamanca district or going to a museum nearby (I recomend... More 

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Isabel, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction. We really appreciate your perception about your stay. We will keep on improving day by day to cover our guest expectations at 100%. Hope to see you soon. Regards and Merry Christmas,... More 

Contributor
19 reviews 19 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 17, 2014

I stayed at this hotel with a friend for three nights and wasn't sure what to expect as there had been some recent negative reviews . The positive aspects are that it is extremely well located particularly as a base to visit the city. It only a short walk from the metro station "Velázquez" and in addition there is always... More 

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NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Anne, Thank you very much for sharing your opinion about Grand Hotel Velázquez. It is very important for us to know our guests experiences in order to value the satisfaction level. We regret not to have covered your expectations 100% because of the incidents found during your stay. We feel unhappy for that and we work harder and harder... More 

1 review
1 of 5 stars Reviewed November 16, 2014 via mobile

We have stayed in this hotel almost every year when we visit Madrid. This year we were promised an upgrade when we made our reservation on the web...as always. When we arrived we were greeted by Gema, a lady in a bad mood. Our Junior Suite upgrade smelled really bad. The carpet was musty and had shrunk from a probable... More 

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Additional Information about Gran Hotel Velazquez

Address: Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Velazquez 4*
Number of rooms: 142
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Also Known As:
Gran Hotel Madrid
Hotel Style:
#169 Luxury Hotel in Madrid

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