We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Hotel Velazquez

4.0 of 5 Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Gran Hotel Velazquez
Professional photos View all
Browse nearby
Gran Hotel Velazquez
Write a Review

258 reviews from our community

Traveler rating
    27
    89
    78
    42
    22
See reviews for
61
76
18
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (70)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (47)
All months
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel with a friend for three nights and wasn't sure what to expect as there had been some recent negative reviews . The positive aspects are that it is extremely well located particularly as a base to visit the city. It only a short walk from the metro station "Velázquez" and in addition there is always... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

We have stayed in this hotel almost every year when we visit Madrid. This year we were promised an upgrade when we made our reservation on the web...as always. When we arrived we were greeted by Gema, a lady in a bad mood. Our Junior Suite upgrade smelled really bad. The carpet was musty and had shrunk from a probable... More

Was this review helpful? Yes
Syracuse, New York
Top Contributor
100 reviews 100 reviews
26 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed October 14, 2014

Recently spent about 6 days at this hotel. Not so Grand at all! Building and accommodations are dated, linens worn, towels scratchy, bathrooms dirty. This hotel has definitely seen better days. Buffet breakfast is expensive and has nothing substantial. Reception staff were not friendly or helpful. The only outstanding staff was a young bellboy. The only thing this hotel has... More

Was this review helpful? Yes
NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Guest, Thanks a lot for your remarks. Customers’ experiences are very important and useful for us. They help us to keep on improving continuously. We really regret not to have covered your expectation at this time. We will work hardly in order to do our best and raise quality of our services and facilities. We hope you give us... More

Miami, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 6, 2014

I love to stay in hotels that have character; however there's a difference between character and old! This hotel has the character but it needs to be refurbished so you don't feel like you are in an old and dilapidated place. It had a stale odor all over. The staff at the front desk weren't that friendly either. One particular... More

Was this review helpful? Yes
UK
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2014

Good location with plenty of good bars and restaurants nearby. Room was clean and comfort Staff a bit stiff and not that friendly However we got a good price and would stay here agaiin if the price was right

Was this review helpful? Yes
NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Michael, Thanks a lot for your remarks. Customers´ experiences are very important and useful for us. They help us to keep on improving continuously. We will work hardly in order to do our best and raise quality of our services and facilities. Hope to see to you soon Kind Regards, Sales Department More

Haifa, Israel
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2014

Its not realy 4 star hotel. the bathroom is not clean, the floor in the bathroom was broken. the beds not comfortable. the hotel have very good breakfest, the hotel is in a great location, close to shops and many great areas. the wifi was OK. close to the exit to the airport and have 24/7 taxies out of the... More

Was this review helpful? Yes
North Weymouth, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 12, 2014

Stayed here for 4 nites..no electricity in the bathroom after 2nd nite ..electrical outlets hanging out of the walls with wires..old bathrooms 1 washcloth ..no iron..staff unfriendly and hardly spoke English..all we got to the complaints was a shrug.. Hotel was prepaid they Orbitz ..this hotel is a joke..don't waste your money!..should be closed down or reported to the ministry... More

Was this review helpful? Yes
NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Lisa, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction.However, we regret to not having succeeded on this occasion. We really appreciate your perception about your stay. We will keep on improving day by day to cover our guest expectations at 100%.... More

Ponte Vedra, Fl
Top Contributor
89 reviews 89 reviews
33 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed June 22, 2014

Well past its expiry date, the hotel is in a great location, close to shops and many great areas. The hotels is dated, clearly there is an opportunity to upgrade the hotel. The décor is nice 1960’s, all has the wear of time. The morning breakfast buffet requires that you arrive early as soon as it is set up, otherwise... More

Was this review helpful? Yes
New Delhi, India
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 10, 2014

Stayed for 7 prepaid nights Smelly bathrooms and towels Staff does not speak English and no English channels on TV . Rooms on 8th floor very noisy as next to their water recycling plant. Please don't waste your money here...

Was this review helpful? Yes 1
Caracas, Venezuela
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 25, 2014

Excellent location, very good staff, amazing breakfast, we were received with a bottle of Cava, great accesories in the room, toothbrush, dental creme, very nice, very old rooms, typical european shower, bed and pillows not so good

Was this review helpful? Yes
NuriaCHH, Departamento Comercial at Gran Hotel Velazquez, responded to this review

Dear Jose, Thanks a lot for your comments and compliments.The most important item for us is to cover the expectations of our guests as well as to reach our main aim: Customers´ Satisfaction. Hope to see you soon. Kind Regards, Commercial Department More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Gran Hotel Velazquez? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Hotel Velazquez

Address: Velazquez,62 | Barrio Salamanca, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Velazquez 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Expedia, Orbitz, Hotels.com, Travelocity, Priceline, Cheap Tickets, Venere, Agoda, Odigeo, HostelBookers, HostelWorld, Otel, BookIt.com, TripOnline SA, EasyToBook and Tingo so you can book your Gran Hotel Velazquez reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Hotel Madrid

537 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (35)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
View from room (3)
Viewed
Room/suite (12)
Viewed
Other (16)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (431)
Viewed
Amenities (41)
Viewed
Junior Suite with King Bed (76)
Viewed
Junior Suite with Two Twins (51)
Viewed
Presidential Suite (127)
Viewed
Restaurants and Bars (56)
Viewed
The Hotel (80)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Room/suite (12)
Viewed
Dining (12)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (15)
Viewed
Business center/function rooms (8)
Viewed
Family/play areas (4)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay