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Urban Hotel Madrid

5.0 of 5 Carrera de San Jeronimo 34, 28014 Madrid, Spain
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Free breakfast with your stay
#34 of 458 Hotels in Madrid
941 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Urban Hotel Madrid
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Urban Hotel Madrid
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941 reviews from our community

Traveler rating
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    95
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with some friends and really enjoyed it. The location is central and allows for easy walking around the city. The rooms are a good size, clean and well serviced. My air con was a little noisy. Upon check in they gave vouchers for champagne in the cool lobby bar. Good champagne as well. Only complaint was the staff... More

Was this review helpful? Yes 1
Boca Raton, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for five nights with my girlfriend PROS: 1) Location. Right in the heart of Madrid, walking distance from Puerta del Sol, Gran Via, Prado Museum, Parque del Retiro, and the Metro. Saves you a lot of money in transportation bu being able to walk pretty much everywhere. 2) Clean and New. For someone with slight OCD I can vouch... More

Was this review helpful? Yes 1
New York City, New York
Contributor
13 reviews 13 reviews
4 of 5 stars Reviewed 1 week ago

If you are looking for a great modern and trendy place to stay, this is a great choice. The location is perfect for sightseeing. The front desk and restaurant staff were all excellent. The rooftop bar was very lively and the drinks were good. The bed was ok, not the most comfortable but adequate. They could use better pillows. We... More

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for sharing your experience with us. We are delighted to read such a good review about us. About your negative comments, be sure that we will keep them on mind in order to improve the quality of your pillows. We stay at your entire disposal, and we look forward to welcoming you soon, Kind... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived Tues. 09/16, at 11:00 after traveling for 28 hours. We were immediately given a much needed room. After one night we asked for a bigger room and they moved all our things while we were on a tour without any charge. This was normal for the staff. The facility was clean, modern and the rooms were well appointed.... More

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for these kind comments posted in this website about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. We hope welcoming you in Madrid again. Kindest regards Antonio Martín... More

New York City, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was just down the street from Plaza del Sol and walkable to most of the major plaza areas. The staff was very friendly and even had international power converters for me to use since I forgot mine. The view from the roof were amazing. One note, my colleagues in other rooms and myself all had a problem where... More

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for sharing your experience with us through TripAdvisor. We are delighted to know that you had a nice stay at the Urban Hotel 5* GL, and both the hotel and the staff satisfied your expectations. I regret deeply the inconvenience suffered because of the music. It was a punctual problem that it was already... More

delhi
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

amazing hotel with superb service and very courteous staff. really loved my stay. the hotel is centrally located with gran via only 5 minutes walk. the roof-top bar is an amazing place to have a few drinks. highly recommended

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Sir, Thank you very much for your nice comments about us. We are glad to know that you enjoyed your stay at the Urban Hotel 5* GL. We hope to host you again in the future, Warm regards Antonio Martín Assistant Manager More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Excellent service and a cool interior. Liked the incense in the halls and the historical pieces throughout the hotel. The rooftop pool is super low key-not happening at all. Very chill, comfortable hotel in a good location but by no means is this hotel buzzing with activity. I don't think I ever saw anyone at the hotel bar.

Was this review helpful? Yes
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear Sir, Thank you very much for sharing your experience with us. Knowing our guest’s opinion is very important for us, since it helps us to improve our services day by day. We hope you enjoyed your stay with us, and we will be pleased to welcome you again. Warm regards, Antonio Martín Assistant Manager More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

when in madrid, we will always stay at the Urban. great room, perfect staff, and for us, the best location - near the prado and thyssen museums, close to the plaza mayor. we had 4 perfect nights there.

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for these nice comments about us. We are delighted to know that you always choose us for your stays in Madrid. We hope to keep on offering you unforgettable stays at the Urban Hotel 5* GL. Looking forward to welcoming you again, Kind regards Antonio Martín Assistant Manager More

Tlv
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Here we go: Once u hit a 5* deluxe hotel u probably have gotten your expectations quite high, haven't u? Well, u have. We have chosen to spend 9 days in madrid, to have a comfortable,well located,clean,well equipped,and attentive service. I would like to declare that we got all of that& more: Generous attentive service, staff so kind and helpful... More

Was this review helpful? Yes 1
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear guest, First of all, thank you very much for such nice comments about us. We are delighted to know that we exceeded your high expectations and our staff was helpful and attentive with you in every moment. Regarding to the negative comment about our Wi-Fi service, please, be sure that we will keep your opinion in mind for improving... More

new york city
Contributor
18 reviews 18 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a beautifully designed modern hotel with excellent service. We stayed here for three nights and enjoyed every moment of it. The rooms are medium in size but efficiently laid out, and the color combination, though a little too dark for my taste, is sophisticated. There are original artworks everywhere even in the rooms. In our two rooms, there... More

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for choosing Derby Hotels Collection for your stay in Madrid. Thank you very much for sharing your experience with us, we truly appreciate your feedback. It is very important for us to know your opinion for being able to improve our services. Please, be sure that we will be pleased to... More

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Additional Information about Urban Hotel Madrid

Address: Carrera de San Jeronimo 34, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Urban Hotel Madrid 5*
Number of rooms: 96
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid

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