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Urban Hotel Madrid

#21 of 454 Hotels in Madrid
Certificate of Excellence
Hotel website
Carrera de San Jeronimo 34, 28014 Madrid, Spain
Special Deal
Free breakfast with your stay
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Best prices for: 1 room 1 guest
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Urban Hotel Madrid
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1,191 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Eaton, United Kingdom
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved this hotel. It's very close to the centre and a haven from the heat and crowds. On check in we were offered a room upgrade to a junior suite which we took and it was superb. The staff were all great and very friendly. The roof pool was small but nice to sit and relax by for an... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for choosing us for your stay in Madrid. We are delighted to know that our staff was helpful and friendly with you during all your stay, and you loved our location, rooms, and the roof pool and bar. Please, do not hesitate to visit us in the future; we will be... More 

London, United Kingdom
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've stayed in quite a few hotels in Madrid for work and this is without a doubt the best so far. Great location (lots of restaurants close by), amenities, rooftop bar and they even have sweets at the counter. I didn't have a chance to eat there but everything else was great.

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Guest, Thank you so much for taking the time of sharing your experience at Urban. We are glad to hearing you have enjoyed your time with us. We are sure all these positive comments about Urban hotel are really useful to other travellers Looking forward to welcome you back soon Best regard, Antonio Martin Assistan manager More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

my husband and I spent our first stop of honeymoon in this hotel, it was a brilliant experience. The location of the hotel is excellent, just 5 mins nice walk to downtown. The decoration inside the hotel is so artsy, a well collaboration of historical heritage and modern art. Need not to say is all the staff are so nice... More 

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Guest, Thank you very much for choosing Urban Hotel for your honeymoon stay in Madrid. We are delighted to know that you had a very pleasant stay with us, and you loved our location, About your comment s about the staff helpfulness, we take note in order to offer our guest an excellent customer service. We look forward to... More 

Oklahoma City, Oklahoma
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here on a previous trip to Madrid and made a point to come back. The location is perfect, and the hotel is a modern oasis with a great rooftop bar and pool. The rooms are spacious with every amenity. The free wifi works everywhere. The breakfast comes with made to order eggs and bacon. There are many other... More 

Was this review helpful? Yes
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear Guest, Thank you so much for taking the time of sharing your experience at Urban. We are glad to hearing you have enjoyed your time with us. We are sure all these positive comments about Urban hotel are really useful to other travellers Looking forward to welcome you back soon Kind regards Antonio Martin Assistant Manager More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Expensive but if you are looking for a luxury boutique hotel in a perfect location you cannot find a better place in Madrid. It is right near the Prado and all the other museums. a short walk from Plaza Mayor and Puerto del Sol. The service is excellent too.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review
Google Translation

Apreciado clientes, Muchísimas gracias por su amable escrito, a bien seguro será muy útil para futuros clientes del hotel Urban.... More 

Epsom, Surrey
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a fantastic location to visit all the delights of Madrid. Approximately 10 minutes walk from the Prado in one direction and Puerta del Sol in the other. There is a lovely rooftop terrace, bar and small plunge pool. The only downside to the rooftop area is the complete lack of shade. The staff were very helpful... More 

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided. We hope to be able to welcome you back in the near future. Kind regards Antonio Martin assistan manager More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great location,nice to have some outside space but beware pool area is tiny sits about 6.Hotel is a bit dark aswell.Not sure if worth the money but only place I could find with outside space that is why I took it but overall I would give it a good rating.

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

Aberdeen, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel, fantastic location, staff were very friendly and helpful especially at reception. Room was amazing - we had initially booked a duplex but were very lucky and were upgraded to a suite. The roof top pool area was great as were the bar staff. Very reasonable bar prices and lots of complimentary snacks. We also had dinner in the... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martin Assistant manager More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We left our room for 30 minutes but the door did not lock so it was open. Somebody went in to our room and stole 400 Euro. We talked to the manager but he was not interested in to help us. He admitted that the door should have been locked, but he was not interested in to help us in... More 

Was this review helpful? Yes 4
Felipe T, Director General at Urban Hotel Madrid, responded to this review

Dear Guest, Thank you very much for your kind review. I spoke with you when you were at the hotel after telling our reception you were stolen out of the hotel. After the explanation of everything we had to open a investigation and then send the report to our insurance. We haven't received information yet. We will get back to... More 

Northville, Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was awesome! Conveniently located to everything! The staff was great! Answered all our questions. Our first night in Spain was spent on a walkabout food tour. We arrived back in our room to a bottle of champs and we were too tired to drink it. The next day, the hotel kept it cold along with our luggage. We... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

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