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Urban Hotel Madrid

5.0 of 5 Carrera de San Jeronimo 34, 28014 Madrid, Spain
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Free breakfast with your stay
#32 of 458 Hotels in Madrid
938 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Urban Hotel Madrid
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Urban Hotel Madrid
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938 reviews from our community

Traveler rating
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    95
    36
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We arrived Tues. 09/16, at 11:00 after traveling for 28 hours. We were immediately given a much needed room. After one night we asked for a bigger room and they moved all our things while we were on a tour without any charge. This was normal for the staff. The facility was clean, modern and the rooms were well appointed.... More

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New York City, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was just down the street from Plaza del Sol and walkable to most of the major plaza areas. The staff was very friendly and even had international power converters for me to use since I forgot mine. The view from the roof were amazing. One note, my colleagues in other rooms and myself all had a problem where... More

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delhi
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

amazing hotel with superb service and very courteous staff. really loved my stay. the hotel is centrally located with gran via only 5 minutes walk. the roof-top bar is an amazing place to have a few drinks. highly recommended

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Sir, Thank you very much for your nice comments about us. We are glad to know that you enjoyed your stay at the Urban Hotel 5* GL. We hope to host you again in the future, Warm regards Antonio Martín Assistant Manager More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Excellent service and a cool interior. Liked the incense in the halls and the historical pieces throughout the hotel. The rooftop pool is super low key-not happening at all. Very chill, comfortable hotel in a good location but by no means is this hotel buzzing with activity. I don't think I ever saw anyone at the hotel bar.

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DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear Sir, Thank you very much for sharing your experience with us. Knowing our guest’s opinion is very important for us, since it helps us to improve our services day by day. We hope you enjoyed your stay with us, and we will be pleased to welcome you again. Warm regards, Antonio Martín Assistant Manager More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

when in madrid, we will always stay at the Urban. great room, perfect staff, and for us, the best location - near the prado and thyssen museums, close to the plaza mayor. we had 4 perfect nights there.

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for these nice comments about us. We are delighted to know that you always choose us for your stays in Madrid. We hope to keep on offering you unforgettable stays at the Urban Hotel 5* GL. Looking forward to welcoming you again, Kind regards Antonio Martín Assistant Manager More

Tlv
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Here we go: Once u hit a 5* deluxe hotel u probably have gotten your expectations quite high, haven't u? Well, u have. We have chosen to spend 9 days in madrid, to have a comfortable,well located,clean,well equipped,and attentive service. I would like to declare that we got all of that& more: Generous attentive service, staff so kind and helpful... More

Was this review helpful? Yes 1
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear guest, First of all, thank you very much for such nice comments about us. We are delighted to know that we exceeded your high expectations and our staff was helpful and attentive with you in every moment. Regarding to the negative comment about our Wi-Fi service, please, be sure that we will keep your opinion in mind for improving... More

new york city
Contributor
18 reviews 18 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautifully designed modern hotel with excellent service. We stayed here for three nights and enjoyed every moment of it. The rooms are medium in size but efficiently laid out, and the color combination, though a little too dark for my taste, is sophisticated. There are original artworks everywhere even in the rooms. In our two rooms, there... More

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Belmont, CA
Contributor
18 reviews 18 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only spent one night here. I was flying out of Madrid because I wanted to hit the Reina Sofia and Prado before leaving Spain. I used miles which often means getting a less desirable room, because the hotel sees you corporate comp. But not the case here. I was upgraded from Superior Room to a Loft Room, which while... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for the time taken to share your experience at TripAdvisor. As you mentioned, we really think that our success begins with a great customer service. Therefore, our most important task is providing our guest an unforgettable stay, taking care of all the small details. We look forward to welcoming you again,... More

Worcester, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

We spent five days in Madrid staying at this beautiful hotel which is perfectly situated for a visit to the city and only walking distance from the Retiro Park and The Prado. The staff are exceptional - so friendly and helpful. They managed to find us great seats for a match at the magnificent Bernabeu Stadium. Our complimentary glass of... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, First of all, thank you very much for choosing Derby Hotels Collection for your stay in Madrid. It is a pleasure for us reading such nice comments about our location, our staff, and our services. We would be pleased to welcome you again. Warm regards Antonio Martín Assistant Manager More

Stockholm, Sweden
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are just back from our memorable six nights stay in Urban Hotel Madrid. This property stands out as really beautifully modern and overall a very cool ambience complemented with unique art works and run by exceptionally helpful and courteous staff. It was so pleasant to enjoy a stylish breakfast (not however the dress code of some residents) with freshly... More

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thanks you very much for taking the time to write such a nice review about your stay with us. We are delighted to know that you loved our design, our service and in general, our hotel. We will be pleased to host you again in your next visit, Kind regards Antonio Martín Assistant manager More

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Additional Information about Urban Hotel Madrid

Address: Carrera de San Jeronimo 34, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Urban Hotel Madrid 5*
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid

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