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Urban Hotel Madrid

5.0 of 5 Carrera de San Jeronimo 34, 28014 Madrid, Spain
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Certificate of Excellence 2014
Urban Hotel Madrid
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Urban Hotel Madrid
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1,076 reviews from our community

Traveler rating
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    326
    103
    37
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zurich, Switzerland
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars NEW

Spent a few night while searching for our future home in Madrid, what a treat! You feel welcomed right away. The staff is courteous and helpful. We had a corner suite well decorated and the hotel is an art gallery itself with majestic statues from Papua-New Guinea. Breakfast buffet offers a great choice but I wish they would vary the... More 

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Rome, Italy
2 reviews
4 of 5 stars Reviewed 1 week ago

Desk guys , they are perfect !!! Good recommendations for restaurants and others Room service ! They need to be better ! I don't like their service Breakfast ! Excellent but the service not so good !! But I''lol be back !!!

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Guest, Thank you very much for sharing your experiences at the Urban All kind of comments help us a lot to progress. Regarding your comment on breakfast staff I would really like to show you our improvements so if you travel back to Madrid and you choose Urban again I kindly ask to contact me in order to be... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

A cool, modern hotel in a great location with courteous staff, good facilities & a relaxed atmosphere. The hotel is an ideal base to get around Madrid. Would easily stay here again and any other hotels in the Group based on our experience @ Urban.

Review collected in partnership with this hotel

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

Mission Viejo, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Truly glad that we stayed at this hotel. Location is great because Madrid is a city that can be explored on foot. We love the streets of Madrid, so walking around from the hotel to the Royal Palace or Retiro Park was a delight. Also near Plaza Santa Ana for good restaurants/bars which isn't as tourist laden as the Plaza... More 

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our location and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martin Assistant manager More 

Boca Raton, Florida
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Late in reviewing this hotel stay in Sep. 2014... My wife and I stay was very enjoyable, clean rooms and bathrooms, centrally located, in a walking distance from key places in the center of the city. The staff is ready to answer your questions, but it's better if you show you try to speak Spanish! Take the time to sip... More 

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Guest, Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided. We hope to be able to welcome you back in the near future. Kind regards Antonio Martin Assistant Manager More 

Ras Al Khaimah
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just simply wana thank every single person works in this hotel for the high level of service they provided me , from concierge recepetion to room service and cleaner. I appreciate helping me in all the direction i needed , your recommendations in the city and definitly i will recommend you to anyone i know that will be travelling to... More 

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

Heusden, The Netherlands
Top Contributor
125 reviews 125 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The colours are nice and warm and the people at the front desk are absolutely willing to help you, but, nevetheless, a lot went wrong. I had a meeting room and a bed room for two nights. The meeting room was totally inadequate for screening via a beamer (which is unacceptable in a business hotel), my bed room wasn't cleaned... More 

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Felipe T, Director General at Urban Hotel Madrid, responded to this review

Dear Guest, First of all thank you very much for taking the time to write your review about your stay. I would like to apologize for not getting your expectations. Regarding the meeting room we advised you that you were taking a meeting room inside of a suite but you had another space of 97m2 incase you needed more space,... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for 3 nights at the beginning of February. The location is very central for visiting all of the main tourist areas of Madrid. The lobby, bar and restaurant are stunning. A warm and friendly welcome greeted us at reception for check in. Our room 542 on the fifth floor, set out across two floors, met... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for these kind comments posted in this website about us. We are pleased to know that you loved our hotel,and the service provided by our personal. We always do our best to provide our guests a great stay with us. We hope welcoming you in Madrid again. Kindest regards Antonio Martín Assistant Manager More 

San Francisco, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Urban Hotel Madrid, a Derby hotel, is one of the nicest hotels I've ever stayed at. The decor throughout (not just the lobby) is chic yet tasteful. The energy is so positive and vibrant, much like the customer service. Lidia Almeida, guest relations, speaks English and is extremely courteous and welcoming. Without even mentioning my fiance's upcoming birthday, we came... More 

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Mr. Calvin, Thank you so much for choosing us for your last stay in Madrid and for writing such a good review about your stay with us. We are delighted to know that you enjoyed your time at the Urban Hotel and we got exceeding your high expectations. Thanks to guest like you, we are due to work hard... More 

Istanbul, Turkey
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is the first time I have ever been in Madrid and stayed at a perfect hotel . Hotel is so close to the center , heart of Madrid . The rooms is very well designed . The food is great , the service is perfect .especially the bar at the entrance has a great fun. Definitely recomended ! :))))... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for these kind comments posted in this website about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. We hope welcoming you in Madrid again. Kindest regards Antonio Martín... More 

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Additional Information about Urban Hotel Madrid

Address: Carrera de San Jeronimo 34, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Urban Hotel Madrid 5*
Number of rooms: 96
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Hotel Style:
#10 Family Hotel in Madrid
#11 Business Hotel in Madrid
#16 Romantic Hotel in Madrid
#18 Luxury Hotel in Madrid

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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