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Urban Hotel Madrid

5.0 of 5 Carrera de San Jeronimo 34, 28014 Madrid, Spain
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Certificate of Excellence 2014
Urban Hotel Madrid
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Urban Hotel Madrid
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992 reviews from our community

Traveler rating
    538
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    98
    36
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ra'anana, Israel
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We just came back from three nights at Urban. If it were possible I would give 4.5 points (they deserve better than a 4). The location is excellent. Very central with easy access to the main attractions. The room did not suffer from street noise (which is a big deal in Madrid), was a decent size and was clean and... More

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London, United Kingdom
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

A most enjoyable stay. One night as usual at this hotel. Super but small room, lovely bar, excellent breakfast and superb attentive staff. Only unfortunate thing is that the rooms can be a little noisy with sound travelling from the rooms next door.

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DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear Guest. First of all, I would like to thank you for expressing your opinions About the services of our hotel during your stay. The opinion of our clients is extremely important to us, as it makes us Improve our services continually. I thank you once more for your collaboration. I stay at your disposal. I would like to have... More

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location. Very comfortable and modern rooms. Huge and spectacular white marble bathrooms (impressive considering I had booked a standard room). Incredibly accommodating staff -- we received a complimentary bottle of Cava (as well as complimentary drink tickets for the bar) upon arrival, for seemingly no reason. Nice rooftop patio, although they closed it for the season our 2nd night... More

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DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for choosing us for your stay in Madrid. We are delighted to know that our staff was helpful and friendly with you during all your stay, and you loved our location and rooms. Please, do not hesitate to visit us in the future; we will be pleased to welcome you again.... More

Basel, Switzerland
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for two nights last weekend and was thrilled. Lost of trips in the past to Madrid, but never such a good hotel, also when comparing with other 5*GLs. Attention to detail, knowledgeable consierge, super nice hotel bar. Above all, excellent location to say the least with only a couple of hundred meters away from Puerta del... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you so much for this kind review posted at TripAdvisor about your stay with us. We are very proud to know that you spent a great time at the Urban Hotel 5* GL. We work hard to provide guest the best experience ever had, and it is an honor for us knowing that you really appreciated our... More

Halifax, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at the urban for 3 nights in November 2014. Our impression of the hotel began with the warm welcome from the doorman, which continued during our check in experience at reception. We received patient and knowledgable advice from an extremely helpful receptionist. The level of service continued during breakfast and in the cocktail bar. Lovely standard of accommodation.... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Guest, We would like to thank you for choosing Derby Hotels Collection for your stay in Madrid, and for the time taken to share your opinion about us. We are very proud to know that you loved our location, rooms, and customer service. We hope to host you again, Best regards Antonio Martín Assistant manager More

Maishofen, Austria
1 review
4 of 5 stars Reviewed 2 weeks ago

The Hotel is very close to all interesting sightseeings of Madrid. You can reach everthing in city in a few walking steps. Modern style and good atmosphere during the stay. Staff is friendly and helpful. Rooms were very quiet in 5th floor.

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you so much for this kind review about your stay with us. We are very proud to know that you spent a great time at the Urban Hotel 5* GL. We work hard to provide guest the best experience ever had, and it is an honor for us knowing that you really appreciated our service. Looking forward... More

Paris, France
1 review
5 of 5 stars Reviewed 3 weeks ago

We had booked two duplex junior suites which both have been upgraded to larger junior suites. All the staff has been welcoming even the day when we were late for breakfast. A special mention for the ladies at the reception desk and their advising and booking of excellent restaurants.

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you for choosing us for your stay in Madrid, and for time taken to share your experience at TripAdvisor. We are glad to know that you had an excellent stay with us and our staff was helpful and friendly with you. We look forward to welcoming you again, Kind regards Antonio Martín Assistant Manager More

London
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A very different experience. Highly recommend this hotel. Excellent service. We had one of the duplex rooms which could have been bigger though. Two good bars roof one in particular. Also cute swimming pool on the roof.

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear Sir, Thank you for choosing the Urban Hotel 5* GL for your stay in Madrid, and for the time taken to share your opinion about your stay with us. We are pleased to know that you liked our services, especially our bars and swimming pool. We hope to host you again soon, Kind regards, Antonio Martín Assistant Manager More

London
Contributor
18 reviews 18 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A very chic hotel in Central Madrid. The reception staff were very efficient and helpful with an excellent knowledge of the local area and took their time to help us plan our visit to this beautiful city. The room was incredibly small but very smart with a quality feel....nice touches with chocolates and an evening turn down service. The roof... More

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. Your feedback is really important for us as it helps us to improve our service. We are delighted to know that you loved the service provided by our reception staff. In reference to the negative comments about breakfast service, please be sure that we will analyze it in... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

The reception staff had our rooms ready earlier than check in time and were very friendly and helpful. This hotel has the wow factor, very quirky and funky. Location is perfect whether you turn left or right out of the hotel you will be within easy reach of a tourist attraction or place to eat. The open top tourist bus... More

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for choosing us for your stay in Madrid. We are delighted to know that our staff was helpful and friendly with you during all your stay, and you loved our location and breakfast service. Please, do not hesitate to visit us in the future; we will be pleased to welcome you... More

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Additional Information about Urban Hotel Madrid

Address: Carrera de San Jeronimo 34, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Urban Hotel Madrid 5*
Number of rooms: 96
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid

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