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All 458 Madrid hotels

Urban Hotel Madrid

5.0 of 5 Hotel   |   Carrera de San Jeronimo 34, 28014 Madrid, Spain
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Urban Hotel Madrid
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Ranked #33 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Lynn A Nerja, Spain
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918 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Nerja, Spain
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Have always wanted to stay in this hotel, but the prices made it a bit above our reach, so this time, as the 'kick-off' for a special vacation, we booked a suite. The lobby and reception are very impressive, and the reception staff are the most polite and multi-lingual that we've encountered. ( And my husband agrees with Tripplanner5 about... More

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Riyadh Province, Saudi Arabia
1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel is near to the shopping area in gran via + the service was very nice + friendly staff- nice & clean rooms + beatiful interior design + there was no hidden fees everything was clear The safety box was not working & the wifi was poor

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed for four nights in Madrid at this centrally located hotel. The room was quite dark and less functional to our needs, but it was clean. The room solution had an exotic touch with a buddha figure in the middle of the room (in the wall), which is less acceptable for us christians. Due to the less functional design of... More

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toronto
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Upon entering the hotel you are immediately impressed by the overall design of the hotel. A nice large lobby that looks very five star. Check in was very quick and staff was friendly. We were a bit hungry and there were jars with a bunch of different types of candy that you could take. I had never seen that before... More

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Amsterdam
Contributor
13 reviews 13 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a one sided review since all the aspects of our stay at Urban Madrid were great. First off the location of Urban is great. The hotel is situated right in the centre of Madrid with all tourist sights (like the museums, royal palace, retiro park and primary shopping area) at walking distance. We didn't have to use the... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for sharing your experience with us. We are delighted to read such a good review. It is a pleasure for us to know that you enjoyed your stay in Madrid. We will be pleased to welcoming you in your next visit to Madrid. About the little negative comments, be sure that... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent three nights at this hotel. Very nice and modern, great service, extremely helpful staff, very nice location. The rooftop bar is a nice retreat at the end of the day. We had friends who had stayed st the Ritz nearby and we saw their room, Ritz's room compared to ours, was two stars compared to five stars.

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for your kind comments about us. It is a pleasure to know that you loved our hotel, our design and our location. I am glad to know that our staff is doing a great job and they were extremely helpful during your stay with us. We look forward to welcoming you soon, Kind regards... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband I recently stayed at the Urban Hotel. From the moment we checked in till when we left we were treated wonderfully. The front desk staff was friendly and extremely knowledgable. They helped us to select great restaurants, they told us the best times to go to the museums and then even knew they type of stores we wanted... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for choosing Derby Hotels Collection for your stay in Madrid. It is a pleasure for us to know that you felt that our staff treated you wonderfully during all your stay. Our most important task is providing our guest an unforgettable stay, and it begins with an outstanding customer service. We look forward to... More

Carlisle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The location of the hotel only a few minutes walk from Sevilla Metro station makes it easily accessible from the airport. The hotel is cool, modern, clean and the staff were very helpful and friendly. The rooms are spacious and even though the temperature was pushing 35°C this week when I stayed at the hotel I did not have a... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear Sir, Thank you very much for choosing Urban Hotel 5* GL for your stay in Madrid. We are delighted to receive your kind comments. Thanks to guest like you, we are due to work hardly in order to satisfy our guest expectations and offer the best experience possible to our guest. We hope to welcoming you soon, Kind regards... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family stayed in 2 rooms (ours was a suite) here during Easter 2014. The hotel was well positioned for sightseeing & the hotel staff were fantastic with their service. The breakfast included was delicious & the service from the staff fantastic. It was very special having museum pieces all over the hotel & the small museum at the bottom... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, I would like to thank you for choosing our hotel for your stay in Madrid and for writing these kind comments about our hotel chain. We are delighted to know that you had a nice stay with your family in our hotel. We will be pleased to host you again. Warm regards Antonio Martín Assistant Manager More

Madrid, Spain
1 review
3 of 5 stars Reviewed 1 week ago

Hi there, well I booked one night at this hotel because of the rooftop pool it alleged to have and I must admit, although small it has a lovely view when you are seated! However that is the problem there are only four loungers and then mats that guests place around the pool!! Big mistake if you don't want a... More

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for the time taken to share your experience with us. I apologise to you because of the inconveniences you had during your stay with us. For us, the most important task is providing an unforgettable stay to our guest. So, we regret to know that you did not feel special. About... More

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Additional Information about Urban Hotel Madrid

Address: Carrera de San Jeronimo 34, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Urban Hotel Madrid 5*
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Romantic Hotel in Madrid #23 Luxury Hotel in Madrid #29 Business Hotel in Madrid #31 Family Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
Number of rooms
96

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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