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Urban Hotel Madrid

#21 of 454 Hotels in Madrid
Certificate of Excellence
Hotel website
Carrera de San Jeronimo 34, 28014 Madrid, Spain
Special Deal
Free breakfast with your stay
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Best prices for: 1 room 1 guest
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Urban Hotel Madrid
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1,184 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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Epsom, Surrey
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in a fantastic location to visit all the delights of Madrid. Approximately 10 minutes walk from the Prado in one direction and Puerta del Sol in the other. There is a lovely rooftop terrace, bar and small plunge pool. The only downside to the rooftop area is the complete lack of shade. The staff were very helpful... More 

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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great location,nice to have some outside space but beware pool area is tiny sits about 6.Hotel is a bit dark aswell.Not sure if worth the money but only place I could find with outside space that is why I took it but overall I would give it a good rating.

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Aberdeen, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great hotel, fantastic location, staff were very friendly and helpful especially at reception. Room was amazing - we had initially booked a duplex but were very lucky and were upgraded to a suite. The roof top pool area was great as were the bar staff. Very reasonable bar prices and lots of complimentary snacks. We also had dinner in the... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We left our room for 30 minutes but the door did not lock so it was open. Somebody went in to our room and stole 400 Euro. We talked to the manager but he was not interested in to help us. He admitted that the door should have been locked, but he was not interested in to help us in... More 

Was this review helpful? Yes 4
Northville, Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was awesome! Conveniently located to everything! The staff was great! Answered all our questions. Our first night in Spain was spent on a walkabout food tour. We arrived back in our room to a bottle of champs and we were too tired to drink it. The next day, the hotel kept it cold along with our luggage. We... More 

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Egypt, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

It was a nice time for me to stay in this beautiful hotel which is present in a very specific place . Also nice people in reception and every where. I will recommend this hotel to many friends to come on it.

Review collected in partnership with this hotel

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DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Firstly, I would like to apologize to you since I do not speak your language. Thank you very much for such a good review about your stay at the Urban Hotel. We are delighted to know that you really appreciated the service provided by our staff, and you We hope to host you again soon, Best regards Antonio Martín Assistant... More 

Hilton Head, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Urban hotel is in an almost perfect location with short walks to the major museums and within a 5 minute walk to the lively restaurants and bars of P. Sant Anna. The high quality of customer service throughout the hotel speaks volumes to the quality of management. Everyone was friendly and helpful. The rooftop and lobby bars were fun... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martín Assistant Manager More 

Londres, Reino Unido
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

10 days after I left (stayed there for 2 nights in May) I accidentally found a charge on my credit card statement from urban hotel of 140 euro. I didn't know what was about. I called them 3 times and sent 3 emails before to find an answer, according to them I took some bluetooth speakers with me. Problem is... More 

Was this review helpful? Yes
Felipe T, Gerente at Urban Hotel Madrid, responded to this review

Dear Mr. Ampollini, Thank you very much for your feedback. I am surprised about what you have said about us. The Urban hotel is 11 years old and there are no reviews posting such a bad comments about our customer service. I wrote you and i didn't say we were wrong, what i said is that we can not prove... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

What a truly fantastic hotel! Staff are extremely friendly and helpful. Our room was awesome especially the bath. Totally recommend this hotel for your visit to Madrid. The food was delicious too. Thank you Urban hotel, I hope to return again

Was this review helpful? Yes
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Thank you very much for these kind comments posted in this website about us. We are pleased to know that you loved our hotel, our food and the service provided by our personal. We always do our best to provide our guests a great stay with us. We hope welcoming you in Madrid again. Kindest regards Antonio Martín... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

room was small but very comfortable, great location; walking distance to main landmarks and restaurants. Close to Museo del Prado and Puerta del Sol. All employees are very helpful and very courteous and attentive. Great place to stay.

Was this review helpful? Yes 1
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

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