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Hotel Urban

#14 of 446 Hotels in Madrid
Certificate of Excellence
Hotel website
Carrera de San Jeronimo, 34, 28014 Madrid, Spain
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20% off room rate
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Hotel Urban
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1,423 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great location, friendly staff, everyone was able to speak English, and beautiful hotel. Breakfast was delicious and beautiful. I would recommend heading a couple streets over and seeing the Flamingo dancer show as well. Also the Market was very close too.

Helpful?
Thank Courtney F
Abu Dhabi, United Arab Emirates
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

comfortable , the service and staff was amazing , very good location in the heart of Madrid , modern , clean , reception staff was helpful and professional , free WiFi , very good breakfast , nice cocktail bar , it is realy a five star hotel ...

Helpful?
1 Thank hussam y
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Thank you very much for your email, really appreciate it and I really appreciate what you pointed out regarding the service, that make us proud about the hard work we are doing. It is really important for us knowing our guests’ opinions to improve our services Thank you again and best regards, I hope to have you with... More 

Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is a really nice place in a great location! The room was very nice but what made it really great was the service, the details and the friendliness of everyone. Only downside is that our room was next to the elevator and it was very noisy at night. The doors could use some soundproofing! Plus: The bar has a... More 

Helpful?
1 Thank Dansku
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review

Dear Guest. Thank you for choosing our hotel in Madrid and for your fantastic comments on your time in our Hotel.We hope to welcome you back soon so you can enjoy all of our services. I will congratulate the team for their good work on your name! Do not hesitate to contact me direclty to take personal care of your... More 

Cumbria
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The nicest hotel I've ever stayed in. Staff were very friendly, carrying bags, opening doors, getting taxis etc. The decor was amazing, very modern & clean. We booked the junior suite & were upgraded on arrival to a suite for free! Room was great, living area, huge comfortable bed & amazing bathroom with big jacuzzi tub & large shower. Really... More 

Helpful?
1 Thank BeachQueenUK
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Thank you for choosing our hotel in Madrid and for your fantastic comments on your time in our Hotel. We are delighted to know that your stay was excellent! We also vaue your feedback regarding room service. We hope to welcome you back soon so you can enjoy all of our services. I will congratulate the team for... More 

London, United Kingdom
Level Contributor
176 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I only stayed overnight here but everything I experienced here was top quality. On check in you are provided with a voucher for a free drink at the bar. The hotel is walking distance from the Vodanfone Sol metro station, and rooms are well thought out and comfortable.

Helpful?
Thank Daniel M
DireccionDerbyHotels, Gerente at Hotel Urban, responded to this review
Google Translation

Cher client, Tout d’abord, je voudrais vous remercier pour vos commentaires postés sur TripAdvisor.com en référence à notre hôtel et... More 

Heraklion Crete
Level Contributor
179 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I simply don't know how to start. First of all, which is very important , it's in an amazing spot in terms of distances vs monuments and locations. We love to walk, so... 6' min from Prado. 8' min from Plaza Mayor. 5' for Plaza Sol. 10' for Palazzo Cibeles. 14' for Retiro park. 18' for Reina Sofia arts Museum.... More 

Helpful?
1 Thank Nikitakis
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. Your feedback is really important for us since it helps us to improve our service. Please, be sure that we will analyze your negative comments in order to provide our guest the best experience ever had. We hope to welcome you soon in Madrid, Kind regards Antonio Martín... More 

Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The urban is always in great condition, nice rooms, comfortable beds and pillows, fashionable atmosphere, but definately the best thing about this hotel is the kindness and professionalism of the staff, from the door man to the housekeeper, everyone wants to make you feel good!

Helpful?
Thank Andres R
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review

Dear Guest, Thank you very much for your email, really appreciate it and I really appreciate what you pointed out regarding the service, that make us proud about the hard work we are doing. It is really important for us knowing our guests’ opinions to improve our services Thank you again and best regards, I hope to have you with... More 

Colombo, Sri Lanka
Level Contributor
163 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a retro boutique hotel in the heart of madrid. Check in was easy, the rooms are very spacious and nice with beautiful toilets. The glass bar was simply amazing with free flow chocolates along with your drinks. Breakfast also was very good. The service overall was good.

Helpful?
Thank budsy987
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Firstly, I would like to thank you for choosing us for your last stay in Madrid. We are glad to know that you loved our location, and our glass bar and our breakfast. We hope that you enjoyed your stay with us. We look forward to welcoming you in a near future Kind regards Antonio Martín Assistant Manager More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel. Location in the center of the city, just 5 min walk from Puerta del Sol. Very friendly staff, rooms are nice, all with large confortable beds. Beatiful glass bar downstairs, rich offer of cocktails and gin tonics. My favorite place to stay in Madrid

Helpful?
Thank Piotr M
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for choosing us for your last stay in Madrid. We are delighted to know that you loved our hotel, enjoy in glass bar, and the service provided by our staff. We hope to welcome you soon, Kind regards Antonio Martín Assistant Manager More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A boutique hotel in the heart of Madrid, perfectly situated with great service and hospitality. Just a few blocks off the Grand Via on one side and numerous little cafes and restaurants on the other. Spotless, well maintained, spacious rooms that have everything you need plus some. Very stylish lobby and a happening bar. Amazing stuff that is eager to... More 

Helpful?
Thank Marat K
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Thank you for choosing our hotel in Madrid and for your fantastic comments on your time in our Hotel. We are delighted to know that your stay was excellent! We hope to welcome you back soon so you can enjoy all of our services. I will congratulate the team for their good work on your name! Do not... More 

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Staying in Huertas

Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
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