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ILUNION Alcala Norte

Calle San Romualdo, 30, 28037 Madrid, Spain
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ILUNION Alcala Norte
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241 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (70)
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Florence, Italy
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

It's located 15 min walk away from the metro station, and you get in about 20-30 min to the city center in metro. Around the neighborhood there's not much you can do because its a bussiness zone. The room was really nice. The atention was ok. There hotel restaurant opened only few hours and was not cheap. It's only worth... More 

Was this review helpful? Yes
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been in this hotel during my business trip in Madrid in Juli 2015 and i have been very satisfied with all services. In the room I have found small fridge, in the bathroom was clean and the towels were changed eavh day. One star down in my rating is due the breakfast. Breakfast has been opened from 7:00... More 

Was this review helpful? Yes 1
ILUNION, Gerente at ILUNION Alcala Norte, responded to this review

Dear Guest, Thank you for staying with us and sharing your experience in this website. We are sorry for the fact that the breakfast schedule of the hotel did not adapt well to your needs. Do not doubt that your suggestions will be taken into account. However, we hope this will not hinder you to visit us again in the... More 

Midwest
Level Contributor
70 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is quite nice. It is a simple property - minimal lobby but the facility is quite nice and the rooms especially are very well appointed and finished. The front-desk staff was very helpful and pleasant. The bathroom has great features including two shower heads which are very forceful. I only stayed here one only night in June 2015... More 

Was this review helpful? Yes
ILUNION, Gerente at ILUNION Alcala Norte, responded to this review

Dear Guest, Thank you very much for giving us your review. We are grateful for the fact that you give such a good feedback about the rooms in our hotel. We would like you to know that we will be very happy to receive you again in the future. Yours sincerily, Mariola Valladares, Directora del Hotel More 

Moscow, Russia
Level Contributor
13 reviews
4 of 5 stars Reviewed June 24, 2015

Good hotel. A little bit to far from center city. Near hotel stops for buses. Comfortable rooms, very friendly staff on reception. Breakfest is ok, normal cost 12 euro. We was in low season and cost for breakfest was 5,5 euro.

Was this review helpful? Yes
ILUNION, Gerente at ILUNION Alcala Norte, responded to this review

Dear Guest, Thank you for leaving us your opinion here, we are delighted that you enjoyed the days you spent in our hotel. We are very happy your review is very positive and we would like yo receive you again in the near future. Yours sincerily, Mariola Valladares, Directora del Hotel More 

Brussels, Belgium
Level Contributor
70 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 10, 2015

Positive: rooms ok but definitely not special Negative: - no restaurant in hotel - minibar in room is empty! - no snacks (e.g. chocolate, cookies, chips) available in room, neither in hotel lobby. It's hard to get anything to eat here. - VERY NOISY rooms, you here everything that your neighbour is doing. Very ennoying. - Dust bin in room... More 

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Brighton, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 4, 2015

I chose the hotel as it was near my workplace during my visit, and it did the job. Plus points are free wifi (not time limited). No iron in the rooms frustrating for a business trip. Overall the hotel did not come across as much more than a Travelodge type place. Uninspiring breakfast and meals and the bar & restaurant... More 

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Brighton, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 10, 2015 via mobile

Two of us stayed here during Easter break. We were checked in very quickly to the hotel and reception staff do speak English. The room was exceptionally clean and the bathroom was a very good size, very clean. The showers were excellent also. Each day we came back and the room was cleaner each day. Unfortunately this hotel is about... More 

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 18, 2015

We spent 4 days in this hotel and we were quite disappointed. It is very bad located - it's far away from the city centre and it requires a long walk to get to the subway. There's nothing interesting in the area so we had to spend about 20 minutes in the subway to get to the places of tourist... More 

Was this review helpful? Yes 1
Confortel G, Gerente at ILUNION Alcala Norte, responded to this review

Dear guest, We would like to apologize but we were not aware of this inconvenience in our Hotel Please, we would like you to contact the Hotel Manager or Reception Responsible in order to clear the problem. Best regards, Mariola Valladares, Hotel Manager More 

Orlando, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 15, 2015

For a 4-star Hotel it is very poor. Here just a few "highlights" - no iron in the room, if you need one they charge 7.00EURO :-( - no coffee maker - in the reception area is a machine where you can get a coffee for 1.50, but no milk/cream available :-( - no vending machine - only water in... More 

Was this review helpful? Yes 2
Confortel G, Gerente at ILUNION Alcala Norte, responded to this review

Dear Guest, first of all thank I would like to thank you for sharing your experience in this site, it helps us to improve the stay of our guests. We regret not having met your expectations during your stay. As a result of reviews we have reviewed our procedures and indicate that we have taken corrective measures in various aspects,... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

We picked this hotel because it was one of the cheapest 3star + to be found using a price comparison website. We were then amazed to find it even cheaper on the hotels own website. We picked this hotel because it's away from the city, 11 stops from Gran Via, on the metro, as we were driving and therefore looking... More 

Was this review helpful? Yes 1
Confortel G, Gerente at ILUNION Alcala Norte, responded to this review

Dear Derek Thank you for staying with us and for your review. Exceeding our guest expectations and creating a unique, personalized guest experiences are paramount. We are happy that your review noted our employees are eager to help and the size of the bedrooms. It will be our pleasure to welcome you back in the very near future. Kind regards... More 

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