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Confortel Alcala Norte

Calle San Romualdo 30, 28037 Madrid, Spain
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Confortel Alcala Norte
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206 reviews from our community

Traveler rating
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    9
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We spent 4 days in this hotel and we were quite disappointed. It is very bad located - it's far away from the city centre and it requires a long walk to get to the subway. There's nothing interesting in the area so we had to spend about 20 minutes in the subway to get to the places of tourist... More 

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Orlando, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

For a 4-star Hotel it is very poor. Here just a few "highlights" - no iron in the room, if you need one they charge 7.00EURO :-( - no coffee maker - in the reception area is a machine where you can get a coffee for 1.50, but no milk/cream available :-( - no vending machine - only water in... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

We picked this hotel because it was one of the cheapest 3star + to be found using a price comparison website. We were then amazed to find it even cheaper on the hotels own website. We picked this hotel because it's away from the city, 11 stops from Gran Via, on the metro, as we were driving and therefore looking... More 

Was this review helpful? Yes 1
Confortel G, Gerente at Confortel Alcala Norte, responded to this review

Dear Derek Thank you for staying with us and for your review. Exceeding our guest expectations and creating a unique, personalized guest experiences are paramount. We are happy that your review noted our employees are eager to help and the size of the bedrooms. It will be our pleasure to welcome you back in the very near future. Kind regards... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 1, 2014

It says this is a 4-star hotel, so I'm assuming that the rating system in Spain works differently and is marked out of 10. To be fair, the rates are reasonable and the hotel and rooms are extremely clean and in good condition, so definitely deserving of more than the minimum grade. Staff, when you can find them, are polite... More 

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Haifa, Israel
Contributor
13 reviews 13 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 26, 2014

We came on a group tour to Madrid. Stayed in this hotel. Room was nice and decent. The hotel seem modern and nice. Staff was not so helpful (maybe because of the language barrier). Breakfast was good and plentiful. I would recommend this hotel for its facilities, as they are good, but the location is BAD. Closest metro station is... More 

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Cheltenham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 21, 2014

Booked here for a 5 night business trip to Madrid because it was walking distance from my customers site. Spacious, clean, friendly, helpful, a great place to stay. Probably not suited to those wanting a city centre hotel (although Metro is only 500m away if you are so inclined) but ideal if you have customers in the business district (Interexion,... More 

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Confortel G, Gerente at Confortel Alcala Norte, responded to this review

Dear Mark, thank you very much for this lovely review. I am very glad you found our hotel as a good option and very suitable for your stay in Madrid. We hope to see you again in the future. Kind regards, Mariola Valladares, Hotel Manager More 

Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 15, 2014

Friendly staff, clean modern rooms which are quiet and a great buffet breakfast for only 5 euros. It's far from the centre but only a 10 minute walk to the nearest metro stop. The girls at the reception were friendly but, as a same sex couple who booked a double room online, I thought it was a little indiscreet when... More 

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Confortel G, Gerente at Confortel Alcala Norte, responded to this review

Dear John, thank you very much for your nice comments about our hotel. We are glad you enjoyed the breakfast. We are very sorry if our staff seemed to be indiscreet. We will work about it so this issue will not happen again. Kind regards, Mariola Valladares, Hotel Manager More 

Lisbon, Portugal
Top Contributor
56 reviews 56 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 2, 2014

Very good hotel, modern facilities, big room, good wifi, still water for free in the room, easy to park for free nearby the hotel. The breakfast should be more diversified. Good location for those with car. For those who want to visit the city ithe metro ( subway ) station is a bit far ( but not too far, about... More 

Was this review helpful? Yes 1
Confortel G, Gerente at Confortel Alcala Norte, responded to this review

Dear Simone, Thank you so much for such a good review regarding your recent stay in Confortel Alcalá Norte. It would be a pleasure to wellcome you back in the future. Best regards, Mariola Valladares, Hotel Manager More 

Braga, Portugal
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 17, 2014

It's not a 4 Star hotel and never should be.. The worst localization, very far from subway, a mini and old Tv, no coffe ir tee maker... Old furniture, and we have breakfast included in our rate, and the have no option for us, even a simple coffe with milk and something else... Dont stay here...

Was this review helpful? Yes 3
Confortel G, Gerente at Confortel Alcala Norte, responded to this review

Dear Paulo, Firstable I would like to apologise for the inconvenience you experienced. I appreciate the feedback and I assured you we take all comments very seriously. Once again, thank you for taking the time to share your experience with us and I do hope we will have the opportunity to welcome you back in the near future. Kind regards,... More 

Braga, Portugal
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 17, 2014

Very far away fro. The city center. The staff is not overwhelmingly friendly and they dont give you all the info right away (like the password for the internet). It has a great space and the rooms are nice, but it's in the middle of nowhere and the metro station os a far from the hotel.

Was this review helpful? Yes 1
Confortel G, Gerente at Confortel Alcala Norte, responded to this review

Dear Lnlm, We are very sorry to read your review and see that you did not enjoy your stay with us. I would like to apologize if our staff did not give you the service you were expected. However I appreciate that you liked our rooms. We would like to welcoming you back in the near future. Kind regards, Mariola... More 

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